Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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13010 Someone from VIC thinks vodafone is just so incompetant at 19 Jan 2011 07:05:03 PM
Out in the Grampians aware of floods etc tried to report failed network. Here's how inept their system is. WHY should it take 3 hours to report a faulty networks to vodafone. WHY WHY should i be bounced from Phone services to 2nd class prepaid user before I speak to technical services. WHY WHY should I have to pull out my sim card out of my phone just to get to speak to technical services with a 50 minute wait then have to pull out my sim card out of my phone again! WHY 3rd rate system I repeat complaining about system not people with such limited authority. No problem with phone worked fine in horsham. Just network down. Thank god I don't have a contract with the company that tortures these poor regimented employees!