26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
12937 Someone from NSW thinks vodafone is VERY at 18 Jan 2011 03:52:03 PM
To all those wanting out.

i lodged a complaint with the TIO a week ago stating poor quality service and privacy concerns.

Got a call from vodafone today, saying they will cancel my obligation immediatly. Im still with Vodafone but can leave the contract at no cost to me anytime.

this is a good, clean way out if you are locked into a contract.
18 Jan 2011 05:00:51 PM: When in doubt, Give the TIO a shout!
19 Jan 2011 09:09:41 AM: not correct the TIO has now changed the process. They now take your complain and then an investigation officer will check to see if you had pull this before, this will take 4 to 5 weeks as they are busy. They will then contact you to check the validity of the complaint, and if so, then ( 4 to 5 weeks later ) they will then forward the complaint to Vodafone who have another 10 working days to to contact you to check the validity of your complaint. So about 50 days all up to see if your complaint has any substance.

I believe Vodafone is now telling TIO that they have made it too easy for customers to get out of their contracts and have told the TIO they prefer this process to exhaust the customer and to make sure they continue to pay whilst all this is going on for 50 days.
19 Jan 2011 09:54:02 AM: Is the above true??

Does anyone else have experience of this???

Can you please post here to let us all know???

Thanks..................vodafail.com mod
19 Jan 2011 06:47:53 PM: like i posted initially, it took them 7 days exactly after i lodged my complaint to give me a call back and tell me the situation that I'm free to go if i wish.
i Have never done this before, so am not sure about the repeat offenders part of things.
20 Jan 2011 10:13:13 AM: The 7 days is no longer true, 5 weeks is realistic, don't believe it? Try it yourself, vodafone has never been known to be efficient in resolution of prpblems, esp getting out of contracts. That's why we are all here discussing our pains!
21 Jan 2011 01:09:14 PM: guess i was lucky then.