26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12789 Someone from Somewhere else thinks vodafone is unprofessional and doesn't know the meaning of customer care at 17 Jan 2011 06:18:16 AM
I upgraded to an iPhone 3GS eight months ago. I have always been led to believe you could downgrade your tarriff - specifically during the last six months. I have called to do this and have been told this rule does not apply to iPhone contracts. I have asked to hear the call when their adviser sold me my upgrade as I was keen to hear back the part when this was explained to me. Vodafone UK are refusing to let me hear this call. I have called and have emailed back and forth (six emails in total). A different person replies each time and the emails are badly written, with very poor English, and very rude.

I am going to cancel my contract with them. I have sent a complaint to the uk telecommunications ombudsman.

I will never buy a product or service from Vodafone again.

Has anyone had similare problems? Are they not legally bound to let me hear my call? I stronly believe I was mis sold to.

17 Jan 2011 07:57:13 AM: I have requested a copy of my Vodafone AU contract several times. Each time Im told it will be posted out to me within two weeks. It has never arrived.

The last time i called the person told me they could not locate a copy of my contract. Maybe i should stop paying my bills until they find my contract
17 Jan 2011 09:06:31 AM: if they cant find it u can pretend you never signed one hehe
20 Jan 2011 12:12:29 PM: Or that someone used your details illegally and created it.
There have been many people statingthey have received other people's bills, including details of all their sms. Perhaps your contract details have been sent -to someone else.
7 Feb 2011 03:54:50 PM: I'm fairly sure that a person has the right to "access information about them held by Vodafone". In Australia, this is National Privacy Principle 6. UK law should have similar.