26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12786 Someone from ACT thinks vodafone is :-( assuming that only a small insignificant percentage of customers are having network service issues... at 17 Jan 2011 12:00:30 AM
Firstly, I give true credit and gratitude to the creator of this Vodafail site, and the moderator(s), for allowing us disappointed customers to vent our anger about our concerns of Vodafone. Without this site, we would remain unheard and we wouldn't know what other issues are occuring as well, nationally. With almost 13000 complaints here and counting, we can only deduce that there is a large sample size of troubled customers, since we do not know how many more customers are experiencing problems that do not post on this site. We also don't know how many of those 15000+ customers who signed up for the class action lawsuit, posted their complaints on this site. We also don't know how many customers of Vodafone Australia's approx. 4.5mil that have complained in various other ways (via email, phone, etc) excluding the internet forums, and have not resolved their issues. I've seen other people or Vodafone staff attempt to prove that there is minimal evidence of any problem with the network, by quoting the number of posts here against the total of Vodafone Australia's 4.5mil client base. That is not right and is plainly misleading. They need to reconsider the external undisclosed figures counting each customer with unresolved complaints, particularly from the call centre overseas where it should be logged. The key point is that if many customers are experiencing similar issues nationally, then there is a real problem that must be addressed, audited, and resolved. I really hope Vodafone is not purposely ignoring us just because there are only 12700+ complaint posts here, with the exception of repeat posts, posts defending Vodafone, or other undetailed complaints. Vodafone should not only take our customer data security extremely seriously, but their poor network too.