26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
50%
Share on facebook
12681 Someone from NSW thinks vodafone is At least they know it at 15 Jan 2011 01:15:15 AM
I called up to cancel my $29.99 per month 4GB Mobile Broadband plan. Reason was because I got ADLS2+ now so I no longer needed it. I did state this but also mentioned the service was slow and dropped off a lot. The guy in the cancellation team I was talking to, in his thick Indian accent, immediately offered me 3 FREE months on the 4GB plan. I accepted and told him I would be cancelling after the 3 months anyway. He said that was fine.

Go on people, call to cancel and get FREE stuff. They know they are shit and are acting the only way they know how.
15 Jan 2011 01:36:57 AM: LMAO Vodafone offering goodies like other companies when its too late. Its like they're giving candy to a child, but we don't give a damn anymore. "Cancel" has lost its meaning amongst vodafone or maybe its missing from the Indian lexicon.
15 Jan 2011 01:40:06 AM: I bet you three months later when you call to cancel, they'll just extend your freebies again. The cycle is never ending. Vodafone is like a vacuum. You get sucked in.
15 Jan 2011 01:06:43 PM: I think I'll cancel my Ford a new Holden came out and I don't need it any more.

If you are in a contract why won't you honour it?
15 Jan 2011 01:48:16 PM: Because Vodafone is not honouring that contract as they are not providing a service that works ;)
15 Jan 2011 05:34:37 PM: omg im so sick of people saying shit like the 3rd replyer, we are stuck in contracts that we arent getting service for!!! we arnt getting what we signed the contract for, what most of us are asking for is to be able to MAKE PHONE CALLS which shouldnt be too hard as we signed a MOBILE PHONE CONTRACT. jeeeezzzzzz