Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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1234 Someone from NSW thinks vodafone is a huge disappointment. at 20 Dec 2010 03:00:35 PM
Have been with Vodafone for over 6 years and have always been quite satisfied with the service. But I did notice that over the last year and ESPECIALLY the last 2 months the service I am receiving is unacceptable. I first spoke to a CSR about 4 weeks ago (get them to call you back - its quicker altough this didnt happen the first time i chose that option!) and was told "technical issues" will be solved "soon". Over the last 2 weeks the problem has been unbearable. I live and work in Parramatta CBD in Sydney - one of the largest urban centres in Sydney - and I have had no 3g at all for days on ened, been getting messaged at 3 in the morning and vica-versa from messages that were sent hours/days ago and the last few days i have been left totally INCOMMUNICADO! No internet/messages or phone calls. I called them again and explained that I know what's going on and that i think its deplorable that they are denying any real explainations and continue to sign up new customers!!! The guy was actually o.k. The best I could get out of him was a $50 credit on my 2 phone account ($140pm) and a promise that all we be fixed by the first week of January. I said we will wait until then because we've been happy with Voda for many years but if not fixed by jan 10 i will be terminating the contract with no further charges to me. When he began to advise me there would be a termination charge (Got 11 months left) I cut him off and said that from a legal stand-point VODAFONE has ALREADY broken the contract by not providing a service that has been willingly paid for. Even if thhis problem does get fixed soon - I don't think we will ever begin another contract with Voda due to their inexcusable behaviour and arrogant attitude towards the customers who keep their bloody business afloat.