26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1215 Someone from NSW thinks vodafone is Did you mean 'foul' ? at 20 Dec 2010 01:42:18 PM
First of all, if you like Lara, you are not normal and you should seek professional counsel.
VF is trenching itself behind recorded messages which are most of the times unbelievingly useless, stubborn in denying simple one-word requests like 'operator' or 'sales' and definitively time wasting.
I'm now studying Hindi hoping to improve communication with the very kind, but at times unintelligible, call centres' operators.
VF culture is based on the principle of treating customers as members of the Mushrooms Club: kept in the dark and fed bullshit.
In all this, VF shows its total disregard towards its clients, who, usually locked in a 24 month contract, must either withstand the serious deficiencies of the service they are paying for or loosing money just to be free to choose a better and fair alternative.
VF could probably regain some credibility if it would, for once, admit its faults and apologise, drop a few sponsorships and use the money to improve its performance and, finally, sack the 'wise guys' responsible for this chaos.
That for sure would sooth the pain.


22 Dec 2010 07:53:22 AM: Can I borrow your Hindi-learning book?

I too have no idea what these untrained, uncaring morons are sayng half the time.
22 Dec 2010 08:49:06 PM: excuse me. they are some of the most helpful people ive spoken to. to them this is one of the best jobs they can get and yet there are people like you giving them shit just because they have a slight accent. they are the ones who listen to arrogant, impatient tosser like you who should know better than to be racist in this day and age. sure they might be hard to understand sometimes but you can ask them to slow down, they dont get offended. sure you do get some unhelpful customer care consultants but that does draw means to judge the rest.
27 Dec 2010 07:41:16 AM: It is not racist to choose to spend your money with a company that speaks your language.
27 Dec 2010 11:22:23 AM: Vodafone is the worst of the worst