26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12069 Someone from NSW thinks vodafone is the worst at 11 Jan 2011 02:02:49 PM
I am in the fortunate position of not having been a Vodafone customer for several years. I ran away when I had to speak to Lara. I cannot imagine a more infuriating, frustrating and futile waste of people's time than this absolutely pathetic IVR system. Just thinking about it makes me wonder at the insanity of this decision - honestly how much money did they think they were going to save? THey've lost thousands over the past 3 years by not having me as a customer and I'm sure there are many more out there. With the telco I'm with now (3), when I phone the call centre I speak to a human. Yes a real, live human. Yes I know they are in India somewhere but honestly I don't care, at least they speak to me like a human, can listen and adapt the conversation and actually solve my problem and answer my question not like some stupid robot. I SWEAR THAT IF THREE START USING LARA THEY WILL LOSE ME IMMEDIATELY AS A CUSTOMER. Just letting y'all know. Hopefully there is someone out there in telco land who is hearing this.
11 Jan 2011 02:11:30 PM: Haha pretty sure vodafail are getting rid of the slut :P
11 Jan 2011 07:12:06 PM: please review above comment