Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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12004 Someone from NSW thinks vodafone is Internet Fail at 11 Jan 2011 10:40:12 AM
My girlfriend and I subscribed to the $49 dollar mobile internet service. It worked perfectly, but after a month, slowed to dial up pace, if not slower. the connection was always poor. after 2 weeks, we called vodafone to be told it was a problem with the towers, 2 weeks later we were told it was fixed, 2 weeks later our internet still didn't work, 2 weeks later, we asked for a refund. a refund? thats out of the question for vodafone isn't it. 3 months free internet was their solution, a solution which even the simplest minded person would see the problem in. why would I want free internet that does't work in the first place! ive since switched to a different internet provider and 3 months after the original problem began, it still hasn't been fixed.