26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11807 Someone from QLD thinks vodafone is Pansies at 10 Jan 2011 05:56:54 PM
You guys are litterally all little girls. Holy shit. This media crap is allegations, no one has actually got evidence saying their information was obtained from Vodafone and used to assume their identity. Go to Telstra then, where they send out LETTERS to random people with your name address ect. where they obviously arent alegations because people are recieving these letters.

Fact of the matter is you get a call drop out and you (the little whiny bitches that if one thing goes wrong they spit the dummy) start collectively bitching about shit.

Grow up a bit, or go to Telstra who axe jobs left right and center, over price customers, treat their customers WORSE then crap and exploit the shit out of the rural market. And trust me. Ive been on both sides of the fence (both consumer and working there) and my time at Vodafone, customer and employee was unbelievable.
10 Jan 2011 06:06:30 PM: atleast Telstra's mobile network works, Vodafone can't even get that bit right - quite an important KPI for a mobile phone operator wouldn't you think?
10 Jan 2011 06:12:53 PM: Haha love how that reply ignores the privacy breach just because it's Telstra.
10 Jan 2011 06:18:08 PM: The Telstra privacy breach was serious just like the Vodafone one is - atleast Telstra's mobile network works, Vodafone can't even get that bit right - quite an important KPI for a mobile phone operator wouldn't you think? Hopefully that is acceptable to 08:12:53PM we wouldn't want them to be upset.
10 Jan 2011 06:22:29 PM: Perhaps 08:12:53PM is upset because they can't make any calls - BTW, atleast Telstra has coverage in rural areas [Outback NSW for instance]- I can see they they are being really exploited by having to put up with Telstra Coverage when no one else does.
10 Jan 2011 06:42:10 PM: @10 Jan 2011 07:56:54 PM, Firstly you come here as an employee, and you whinge and bitch at the customers that keep you in a job (good going, no wonder people don't want to be with your company anymore).

Then you go and try to drag down a much bigger (and better in so many ways) competitor just because you can't hack that your company is failing in so many ways.

Additionally you say that like your company doesn't do the same thing, yet posted just today on whirlpool is a post that proves vodafone have sent someones personal details to someone else?

Post here: http://forums.whirlpool.net.au/forum-replies.cfm?r=27609105#r27609105

Pics to prove it posted here: http://forums.whirlpool.net.au/forum-replies.cfm?t=1614444&p=39#r763
10 Jan 2011 06:45:50 PM: Wow, settle down, and you say others are 'whiny bitches' who need to grow up! Take a deep breath dude. Sheesh.
I am on this site because my network problems have been going on for months, not because of the privacy breach (which shouldnt be taken lightly but shouldnt be exaggerated either). Don't assume that everyone is on this site just to bitch, as you have just done, but realise most are here because of genuine concerns and ongoing issues.
10 Jan 2011 09:41:57 PM: I wouldnt care if Telstra's customer service personnel could only speak Chinese, I would never have to call them about a network fault. Just got out of my contract 12 months early after one phone call to the TIO. Go to Telstra everyone....if you have a problem...ring the TIO and get a solution - thats what they are there for. Who cares what third world country these companies operate their businesses out of.