26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11746 Someone from WA thinks vodafone is Not at all at 10 Jan 2011 02:22:21 PM
I don't have any issues with Vodafone, having been with them since 2003.

I use Nokia phones (private and business), not iPhones (which also causes problems), and have full signal, wherever I go.

Some people want the world, for a good price. Want better? Go pay more cheapskates.
10 Jan 2011 02:35:53 PM: With all possible respect, I'm happy you're not experiencing the issues so many of us are. However, just because you're not having issues means you're lucky. I'm currently paying $100 per month for my mobile service, not exactly 'cheap' when I can get the similar or better value with a more reliable service from Optus or Telstra.

There are too many people using the network, because they didn't think ahead about the consequences of loading up customers on a network that couldn't cope.
10 Jan 2011 02:37:04 PM: Look Tosser - people are not asking for 'the world', they are asking for decent reception and to be able to rely on their phones to work for them when they need them. That is not too much to ask.
10 Jan 2011 03:00:54 PM: You expect so much as a customer it is true, customers are sh*t... telstra $129 a month for unlimited calls, awesome reception!
Vodafone $45 a month for unlimited calls, reception drop outs, (dont have a stupid iPhone)
10 Jan 2011 03:17:12 PM: Agree. I have no issues either and I have an iphone and live 60km from the city. Vodafone are fantastic. As far as the person who wrote the "look tosser" comment - no wonder you have issues. Not necessary, as with every company in existence, there are good and bad experiences and people who are having good experiences with Vodafone should mention these also.
10 Jan 2011 03:25:51 PM: Can you please keep the name calling down?? Please debate in a nice constructive fashion or your posts will be moderated. Thanks Vodadfail.com mod
11 Jan 2011 09:23:51 AM: It's great that some people are fine with Vodafone. I was happy for 6 months after moving from Three, then in mid December the service went to hell.

Release me from the contract as Vodafone are failing to meet their obligations and I shall move network happily. I am not happy paying for a hit and miss service that has resulted in my missing important family messages, and failing to pick up work related calls.
11 Jan 2011 02:47:08 PM: Wanting a predictable connection with a network is not 'asking the world'. If a connection is advertised at a 'good price', it should be delivered. Also, getting the best value for your money does not equal 'cheapskate'. Why would a consumer pay more for a service than they have to, if there are no apparent differences at the point of sale?