26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11690 Someone from NSW thinks vodafone is exponential at 10 Jan 2011 11:22:10 AM
I expressed my concern about lack of coverage in Tasmania when Vodafone approached me about renewing my contract 16 months ago. I was assured by the customer service representative that a new tower would be installed by April last year. The coverage in the state is still appalling. We also have a holiday home in Kiama, NSW south coast. I can only get coverage if standing on a stool in the kitchen. In this 21st century its just NOT GOOD ENOUGH. Speaking to a consultant in Egypt with time delay and language barrier is hopeless. I've vowed to change to Testra as soon as my contract has expried - and I hate Testra - but it has to be better than this!! I wish Apple would start up a mobile phone service provider - their after sales support is fantastic!!