26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11666 Someone from NSW thinks vodafone is Reception / Voicemail at 10 Jan 2011 09:58:05 AM
I have been a Vodafone pre-pay customer for 8 years, until August when I decided to move to post-pay so that I could get an iphone 4. And, then, the problems started...

Initially I believe that my issues were related to my phone, so Apple swapped my phone out. The issues were fixed for a couple of days, and then everything returned to the normal unacceptable service.

My 3G is so slow I don't even use it, every time I make a call it seems to drop out or people can't hear me. Voicemail doesn't even seem to work no matter how many times I set it up. Unless I actually call 121, I will never know if I have a voicemail.

People seem to be unable to call me even if they are standing next to me and I have full bars of service.

I have contacted VFAU by email to complain about this and try and understand how they will resolve this.