26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11478 Someone from VIC thinks vodafone is 100% at 9 Jan 2011 05:25:52 PM
My husband and I regularly lost Vodafone reception, often for days at a time. We would call to complain and be left on hold for up to 40 minutes at a time, only to have someone at an overseas call centre tell us there was no problem (really?!).
the final straw came in september 2010 when we had no reception for THREE WEEKS. At the time i was 8 months pregnant. Not a good time to be unreachable by phone. My huusband's business also ran from his phone. We called Voda a number of times only to be told the towers were fine (again, really?!) Finally someone at an overseas call centre insisted on telling us we had to visit a voda store to get our SIMS checked. The nearest store is 4 hours drive away.
He kept repeating his spiel over and over, not listening to the fact a heavily pregnant woman couldn't drive 4 hours to check a sim when i knew the sim wasn't the problem.
We switched providers and had to wear the loss of business, time and energy.