26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11299 Someone from VIC thinks vodafone is Tricky fingers! at 9 Jan 2011 08:09:02 AM
Hi everyone. Vodafone have failed in ALL aspects of delivering a trouble free service. I have had to spend countless hours trying to get them to fix mistakes/inaccurate information etc ... tiring, FRUSTRATING & UN-professional! In November 09, I received a leaflet in the mail with an optional phone upgrade since 12 months of my contract had pasted. I took up the offer as the only main difficulty I'd had with their service at that point was contacting them with LONG DRAWN out WAITING periods. I took the brochure to my local V/office & they had NO information about it on their system - were checking the leaflet closely to determine if it was legit. I waited for hours whilst Voda contacted itself going through all the usual hoops & loops as I have in the past, in order to make sense of this offer. It took them 2 days to sort it out one office blaming the other whilst there was NO consolidation for the customer - ME. First phone they gave me (once all sorted) had a torn seal I noticed with a new one covering the broken. I rang again to further complain & was told that it may have been opened to show a customer - it wouldn't have been used before tho. Well, it wouldn't work, it was a faulty handset, I had to take it back to V in order to prove my point (blood boiling at this point). A new handset was eventually offered - seals all intact & now the problem is the signal strength. It drops out of coverage ALL the time, & downloading apps is virtually impossible due to the signal strength. I also tried & signed up with their Internet service after a week or so of complaining on the phone that the their was a Problem with the USB (endless calls & so called guidance from their Techsperts) they deemed it faulty also & sent a POST packet to return device - all I had to do was save a sticker for confirmation that I had posted it. They didn't cancel that plan tho as I had requested in the "cooling off" period & I then started to receive charges for a service I was NEVER able to use & had disconnected. They said, "we never received the USB back" & required information relating to receipt of re-postage. I had followed their instructions to the fine print and they KEPT STATING I HAD DONE SOMETHING WRONG. AFTER EXPLODING on the phone to a supervisor they looked into the matter & released me from that contract - but at a HUGE cost & time allocation to me.
I WANT OUT OF MY CURRENT CONTRACT (PHONE). I DEEM THEM UNFIT TO PROVIDE A HASSLE FREE PROFESSIONAL SERVICE - THEY ARE GROSSLY INCOMPETENT IN ALL AREAS AND IT'S TURNING OUT TO BE A VERY STRESSFUL & COSTLY EXPERIENCE TO MYSELF. I haven't listed ALL V's faulty/shonky behaviour either - believe me when I say there IS more to write about, however I can only unravel so much at a time before I get REALLY ANNOYED & need to take a breather.
Best of luck to all in trouble with V - persevere & GET THE HECK OUT OF THEIR CLUTCHES!!!!!! Remember - freedom is at the end of their dark tunnel!