26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11185 Someone from Somewhere else thinks vodafone is Frustrating Fail at 8 Jan 2011 08:14:03 AM
I am on the phone right now and have been on hold for 30 minutes!

My issue is a safety issue my wife is 35 Weeks pregnant and in a high risk pregnancy and we had an emergency the other day and she could not call me, it kept dropping out, she could not email me, internet would not work, she had to go to the phone box to contact me!!!!

Went to the store they said they could not do anything even with the phone not connecting in front of them and dropping out when they tried to call my work number.

NOw the technical team say there may not be alot they can do.

It is not good enough I pat good money for her to be able to contact me and for that to FAIL when needed most is of great concern to me, especially over the next few weeks!

Thanks alot Vodafone.
Dustin of Seaford SA
8 Jan 2011 08:17:29 AM: When I started writing this it was 30 mins. I rang at 9:10 am and it is now 9:50am and I am still on hold.
8 Jan 2011 10:25:10 AM: Surely with hour wife safety so important you would go and buy a pre-paid telstra phone for her as backup (or in the case of the current vodafone shambles; as her main phone)
8 Jan 2011 11:19:57 AM: Not clear whether your problem is the phone and/or the network. I assume the staff in the shop tried your sim in another phone if your mobile would not connect in the shop (unless the shop is in a bad Vodafone reception area).

Anyway I agree with the author of the previous reply with your wife's safety so important I would suggest you buy a pre-paid telstra phone.
14 Jan 2011 05:09:27 PM: Landlines are awesome too. Don't worry. In a real actual emergency her phone can still call 000.
14 Jan 2011 05:10:14 PM: Only because it will use a real network such as Telstra or Optus. Can't rely on the Vodafone network for anything :)