26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11177 Someone from VIC thinks vodafone is shciking level of bad service at 8 Jan 2011 06:34:59 AM
1) phone call drop randomly from 10 ~20 minutes windows. When that happen two party can't dial to each other for at least 10 minute because no signal receive from the phone.
2) internet access via phone is hopeless. Often 3 ~ 5 tries to get a page load...
3) I NEVER had a chance to speak to Technical Support because after 30 min wait, they hang off my call... wtf.. I got this so many time I finally give up.
Email communication receive 0 feedback apart from auto-reply of reception confirmation.


ps: my area clayton. Phone HTC DHD . Just sign up on DEC. Same phone with different sim card have full 100% signal strength whereas with vodaphone sim card it never stay above 50%.