26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11117 Someone from VIC thinks vodafone is at 7 Jan 2011 04:07:07 PM
On 16/12/2010 my two vodafone iphones started recieving no service at all in the eltham area.I could send and recieve texts and had full internet but could not make or recieve any calls at all. I contacted vodafone by phone and after waiting 40 minutes i was told to try various things including putting the sim card in another phone and to try a new sim card I did all they said to no avail.I went into the vodafone store on 20/12/2010 after not being able to get through by phone for two days and many attempts.The girl in store said they would contact me about the problem within 24 hours but they didnt.I tried to phone on 6 more occassions, i only managed to get through once but had to hang up after one hour due to work commitments.I then went into the vodafone store again on the 4/01/2011 and waited 30 mins to be served and another 30 mins while staff tried to help.They said someone would contact me in 24 hours.They didnt.I went back into the vodafone store on the 6/12/2011 waited 30 mins to be told again that someone would contact me in 24 hrs,they didnt.on 7/1/2011 pm i went to vodafone and they said there is nothing they can do.
I belive it would be fair and just to have my contract cancelled so that i can go to a provider that provides service. It has nearly been a month of no service and hours and hours of waiting and calling and trips to vodafone stores, i am sooo frustrated and find it incredible that a company can get away with this treatment of customers. I run a small business from home and this problem has impacted my earnings and business greatly.
I have just submitted my complaint to the TIO.