26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11076 Someone from VIC thinks vodafone is Failing and failing ... at 7 Jan 2011 12:02:15 PM
I pay for a third generation data service W-CDMA (UTMS) which Vodafoney started to introduce as far back as 2004. I have a great Google Nexus One (not from Vodafoney)and to get it to send and receive SMS/MMS I have to set it to GSM/CDMA. Okay, it is Google's programming blunders that mean standard messaging tries to send too big an image file and so I have to use CHOMP or HANDCENT (prefer the latter) which automatically reduces the file size to 300kb which Vodafoney will send/receive.

I complained to Vodafoney from my account page with them, and have yet to receive a reply. In anger I complained to the Telecommunications Ombudsman who is taking up with the carrier. See the back two pages of The Australian Financial Review concerning the company and the lack of action by the ACCC. It makes interesting reading.