26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10976 Someone from ACT thinks their gain is positive at 6 Jan 2011 06:48:01 PM
waiting on breaking contract talks form voda, but they threw in 500 free minutes.. be good if i could only now make phone calls!!
12 Jan 2011 07:54:15 PM: I spoke to a representative from the Vodafone resolution centre today after making a complaint to the TIO approx one week ago. The rep was very understanding of my complaint regarding lack of service etc and he agreed to my request to cancel my mobile contract with 9 months to go. This is without penalties and/or additional fees. There are great people working at Vodafone who are caught up in this mess and I agree that they should be treated with respect as this experience reminded me of the early days with Vodafone when they had outstanding customer service. thank you to the rep who helped me today, I won't post your name but I greatly appreciate your understanding and extreme courtesy in resolving my complaint.