Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1096 Someone from NSW thinks vodafone is Web site sucks at 20 Dec 2010 04:15:14 AM
Apart from dropped calls, lack of signal and most of the symptoms mentioned here, I always pay the bills for two phones on the Vodafone web site which is fine until you are trying to pay the account in the month your credit card expires, because even if you are paying in the middle of September and your card's expiry is the end of September, the card has expired according to the web site. If you try and use your new card which starts in October, then the system declines the card altogether, so you cannot actually pay your bill at all. Even calling and finally getting through to the call center, even they could not help because they found the same situation that that could not overide. So their solution was to extend the due payment date to the 1st day of the following month. What moron wrote that system?