Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10891 Someone from VIC thinks vodafone is BLOODY AWFUL!!! at 6 Jan 2011 12:18:00 PM
i sent an email to vodafone asking for an apology & some from of compensation. below is a copy of the mail i sent them & the response that i got:
i just got my internet bill in the mail today. what i would like as well is an apology & some form of compensation about the crappy service that i have received from vodafone. i rang vodafone twice yesterday. first time was around lunchtime. according to the twit that i spoke to i never rang vodafone to have the bill sent out to me in the mail. i tried to tell him that i did but he basically called me a liar. the second time that i called vodafone yesterday was a couple of hours later. according to that twit there was no record that i called at about lunchtime. that call was about a complaint that i have with vodafone. because of all the stress you people at vodafone have caused me i have spent all night in hospital with an asthma attack. i hope that you arre going to compensate me for all the stress that you have caused me. by the way i have lodged 2 complaints with the TIO & 2 complaints with the ACCC about how vodafone is treating thier customers these days. maybe that will get you to pull your fingers out of your backsides & start treating your customers with the respect they deserve instead of treating them like a piece of dirt.
vodafone's response:
Should you wish to rephrase your response I will be happy to assist you further
vodafone's response is a bloody joke. no form of apology or compensation whatsoever.
i just got my internet bill in the mail today. what i would like as well is an apology & some form of compensation about the crappy service that i have received from vodafone. i rang vodafone twice yesterday. first time was around lunchtime. according to the twit that i spoke to i never rang vodafone to have the bill sent out to me in the mail. i tried to tell him that i did but he basically called me a liar. the second time that i called vodafone yesterday was a couple of hours later. according to that twit there was no record that i called at about lunchtime. that call was about a complaint that i have with vodafone. because of all the stress you people at vodafone have caused me i have spent all night in hospital with an asthma attack. i hope that you arre going to compensate me for all the stress that you have caused me. by the way i have lodged 2 complaints with the TIO & 2 complaints with the ACCC about how vodafone is treating thier customers these days. maybe that will get you to pull your fingers out of your backsides & start treating your customers with the respect they deserve instead of treating them like a piece of dirt.
vodafone's response:
Should you wish to rephrase your response I will be happy to assist you further
vodafone's response is a bloody joke. no form of apology or compensation whatsoever.