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10875 Someone from NSW thinks vodafone is sigh at 6 Jan 2011 11:25:39 AM

Well they've offered me a good deal to compensate for all the issues I've had. I said I want to think about it and get back to them. I've called them back, I'm on hold for at least 20 minutes so far and this entire time the sound /recorded msgs/music they are playing sounds like a distorted crackly robot. (!)

When they finally pick up I am not entirely sure they will be able to understand me.

Anyway, I am interested to know some facts about what their network will be like once its all upgraded - I am starting to think that I will hang in there if I can be shown what they are doing and how it will improve.

Where is this INFO?

6 Jan 2011 11:27:39 AM: There isn't a great deal of information available unfortunately however Vodafone has just released the list of towns in which they are upgrading the network within the next three months. Those are the only plans we currently know about from vodafone but if your town isn't there then it's best to ask them for more information.

Vodafone page here: http://blog.vodafone.com.au/blog/news/improving-your-vodafone-network-an-update-on-our-network-plans/

6 Jan 2011 11:29:25 AM: Thanks so much I will check it out. I am in Bondi Beach - a very populated area that should have excellent service. But Wow. This crackling line got so bad that I have hung up and will start all over again. Grr.

6 Jan 2011 11:33:15 AM: Yea I know how you feel, I could never be sure of their hold music was crackly because of my phone or because their radio had bad reception. Bondi isn't on the upgrade list so you might want to ask exactly what is going to happen in the next few months that would improve your coverage. If they have no plans of doing anything then you have to wonder what they are holding out for. Best of luck.

6 Jan 2011 11:33:48 AM: Hookay. Called again - went through the whole 'Lara' ordeal then I get 'Looks like we've had a technical problem you'll have to hang up and try again'

So here I am I'm trying to call back to accept an offer I was made and I can't even get through to them without significant pain.

Maybe I am making a mistake sticking around with them....

6 Jan 2011 11:39:31 AM: Yea the more times you have to try the more you reconsider. It depends on how important your mobile phone is to you and what kind of service you require. if you can survive with patchy reception and dropped calls in exchange for reduced bills (or whatever they've offered you) then it might be worth it. But if you can't live with that then you might as well switch to another carrier. Even if it costs slightly more you will save on the amount of time you spend on hold and trying to call back people after the phone drops calls.

6 Jan 2011 12:17:25 PM: Third attempt - got through the Lara crap, entered my 'pin' number then was just hung up on without an explanation. Feels like I will never get to 'accept this offer' at this rate.

Nice way to spend a rare sunny day off work.

6 Jan 2011 02:10:52 PM: Fourth and Fifth attempt - was on hold for about 20 minutes then each time it sounded like the call was being answered but again - it wasn't answered. I could hear ppl talking on other calls for a long period of time - and the second time it was just complete silence but still connected. So I hung up both times.

Went to a Vodafone store and asked them to email Vodafone to get them to call me back!