26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10817 Someone from NSW thinks vodafone is Monumental at 6 Jan 2011 07:24:57 AM
I was charged in excess of $500 for internet fees, when I was not using the internet at all on my phone - the Vodafone system was logging my phone on to the net every two hours!!!! It took 6 months for this issue to be resolved, but I will never forget this as it has affected my credit rating. Vodafone are the most difficult company to deal with - I have had to contact them four times recently and each time I have called I have been on hold for over 45 minutes and then when I finally got through to someone the line would cut out and no one would ever call back. When my contract is finished I will be going with anoyher provider - never to be with Vodafone again.