Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10780 Someone from NSW thinks vodafone is I havent used my phone in a year !!! at 5 Jan 2011 09:47:11 PM
1.5 years ago I purchased a blackberry storm from the local Vodaphone store in Armidale NSW. I was assured it had all the same features as an iphone including (I was very clear) wifi capability.
two days later I returned to the store, the phone was rubbish reception was horrendus (even in the centre of armidale I lose reception) and I couldnt find its wifi capability something I required for work. I was assured it was there and to check online. After two and a half weeks of argueing with the store about the phones lack of feature equality with the store I was told to call Vodaphone direct. After over two hours on hold they informed me that the cooling off period of two weeks had expired and to return to the store so back I went. Same story from them dispite the fact I had been arguing with them two days after purchasing the phone. I finally track down thier national sales manager and threaten legal action in small claims court for false and misleading conduct, I was informed "bring in the phone and its accessories and I will give you an old model iphone". Great, the next day I take EVERYTHING in minus the box (phone charger cables manuals ect). I am then infomred that the sales staff had been directed that if I did not have the box that they would not take back the phone AAAAAAAAAAAAAAHHHHHH !!!! back to vodaphone, they didnt care and I was diorected to continue complaining with the store direct. Well it has since closed down and the nearest store is approximately 180km away in Grafton.
I give, up use my phone for another few months and then throw it against a wall in rage, bugger all reception, rubbish phone with none of the features I was informed it had.
So here I am paying for a phone contract I havent used for about 12 months and waiting for my contract to expire.
so much abuse I would like to throw towards Vodaphone !!
Nathan
two days later I returned to the store, the phone was rubbish reception was horrendus (even in the centre of armidale I lose reception) and I couldnt find its wifi capability something I required for work. I was assured it was there and to check online. After two and a half weeks of argueing with the store about the phones lack of feature equality with the store I was told to call Vodaphone direct. After over two hours on hold they informed me that the cooling off period of two weeks had expired and to return to the store so back I went. Same story from them dispite the fact I had been arguing with them two days after purchasing the phone. I finally track down thier national sales manager and threaten legal action in small claims court for false and misleading conduct, I was informed "bring in the phone and its accessories and I will give you an old model iphone". Great, the next day I take EVERYTHING in minus the box (phone charger cables manuals ect). I am then infomred that the sales staff had been directed that if I did not have the box that they would not take back the phone AAAAAAAAAAAAAAHHHHHH !!!! back to vodaphone, they didnt care and I was diorected to continue complaining with the store direct. Well it has since closed down and the nearest store is approximately 180km away in Grafton.
I give, up use my phone for another few months and then throw it against a wall in rage, bugger all reception, rubbish phone with none of the features I was informed it had.
So here I am paying for a phone contract I havent used for about 12 months and waiting for my contract to expire.
so much abuse I would like to throw towards Vodaphone !!
Nathan
Unless there are major changes to customers rights.. I will never sign a mobile contract again. One way to keep them "more" honest.