26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10762 Someone from VIC thinks vodafone is Very bad at 5 Jan 2011 08:26:08 PM
Hello, Firstly thank you for starting this website. Its a sad fact that Vodafone (and some other companies operating in Australia) are so out of touch with their customers and arrogant, that a national campaign has to be started in order for proper customer service to be delivered.
My complaints....
1. Unbelievably Bad Reception: I live in Clayton Victoria and suburb of Melbourne, also by the by where Telstra and others telecom companies have their national telecommunication control centers. We're not talking about rural Australia here, and yet I consistently can't get reception in my living room or walking down the main street. Seriously, not being able to get reception in Clayton is like not being able to get Sushi in Tokyo ..... during a sushi festival.
2. Long Loooong time left on hold: I had to sort out a billing problem ($3500 dollar bill for overseas roaming, thanks very much) and with time on hold, bounced between this department and that, it took over 2.5 HOURS!
Hopefully this information helps in improving the situation
Damien Lacey
5 Jan 2011 11:02:21 PM: Hey Damien, I agree with your comments about Clayton being metro Melbourne - but seriously, can it get much worse than this: standing on St Kilda beach on front of the Vodafone Summer of Cricket promotion and can't make a call! Could have had a red cardboard Vodafone box seat though! Maybe that complete waste of money on cricket promotion could have been better directed into improving their network.