Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10666 Someone from NSW thinks vodafone is FAIL at 5 Jan 2011 03:00:32 PM
I've been with vodafone for over 3 years. Recently the reception has become worse than ever, taking between 1-2 minutes to actually connect a call every time, if it ends up connecting at all. Sometimes I have to try 4-5 times before it goes through. I usually resort to hanging up and calling from my home or office phone because I can't be bothered waiting for it to connect, if it ever does. It's a little scary if there was an emergency and I actually needed to use it!
I barely have reception in my office which is not at all rural. Depending on the day my 3G coverage varies massively, somtimes doesn't work at all. Voicemails sometimes take days to come through. It kills me to pay $100 a month for a service that barely works. The useless website doesn't help either, with pages taking forever to load or not being able to be processed.
The worst part was when I had my phone off for a week, turned it back on, and no messages came through. I knew that I had received some, waited a day, still nothing. Called vodafone and was told that "sometimes they just get lost, they don't know why, they might come through eventually" and there was nothing they could do. Tried to get at least 25% off of my monthly bill as they weren't providing any service to me for a week, nor providing me with texts or voicemails I received during that week. Had to speak to the manager and ended up getting $10% off, never got the messages...
I barely have reception in my office which is not at all rural. Depending on the day my 3G coverage varies massively, somtimes doesn't work at all. Voicemails sometimes take days to come through. It kills me to pay $100 a month for a service that barely works. The useless website doesn't help either, with pages taking forever to load or not being able to be processed.
The worst part was when I had my phone off for a week, turned it back on, and no messages came through. I knew that I had received some, waited a day, still nothing. Called vodafone and was told that "sometimes they just get lost, they don't know why, they might come through eventually" and there was nothing they could do. Tried to get at least 25% off of my monthly bill as they weren't providing any service to me for a week, nor providing me with texts or voicemails I received during that week. Had to speak to the manager and ended up getting $10% off, never got the messages...