Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10587 Someone from NSW thinks vodafone is NEWS UPDATE, January 5th 2010 at 5 Jan 2011 12:17:49 PM
Vodafone sets up taskforce to fix network issues as 9000 express interest in class action
Ben Grubb
January 5, 2011 - 12:05PM
Vodafone has set up "a number of taskforce teams" to try to fix network problems following a class action legal threat in which about 9000 customers have expressed an interest in joining.
Sydney law firm PiperAlderman last month sought disgruntled Vodafone customers to press a class action over dropped calls, bad reception and poor data performance.
Today it posted an update on its site saying that approximately 9000 Vodafone customers had registered their interest.
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"In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances," it said. "Upon receipt of this information, we will process it and take the matter forward."
Vodafone has faced customer backlash over thousands experiencing poor service over the past few months.
The company initially blamed software bugs and argued that there were no serious problems with its network. However, just before Christmas, its CEO, Nigel Dews, issued an apology.
In it, Dews reminded customers of plans to "significantly" upgrade the Vodafone network.
In a blog post yesterday, the company's director of customer service and experience, Cormac Hodgkinson, said Vodafone had set up "a number of taskforce teams" that were "working to continue to resolve the current network issues which have been affecting some customers".
Hodgkinson also said Vodafone was "monitoring and testing the network across the country to evaluate its performance".
"While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time."
Between January and March, Hodgkinson said, the company would be upgrading approximately 141 sites which transmit signals to mobile devices.
"These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage)," Hodgkinson said.
- With Asher Moses
Ben Grubb
January 5, 2011 - 12:05PM
Vodafone has set up "a number of taskforce teams" to try to fix network problems following a class action legal threat in which about 9000 customers have expressed an interest in joining.
Sydney law firm PiperAlderman last month sought disgruntled Vodafone customers to press a class action over dropped calls, bad reception and poor data performance.
Today it posted an update on its site saying that approximately 9000 Vodafone customers had registered their interest.
Advertisement: Story continues below
"In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances," it said. "Upon receipt of this information, we will process it and take the matter forward."
Vodafone has faced customer backlash over thousands experiencing poor service over the past few months.
The company initially blamed software bugs and argued that there were no serious problems with its network. However, just before Christmas, its CEO, Nigel Dews, issued an apology.
In it, Dews reminded customers of plans to "significantly" upgrade the Vodafone network.
In a blog post yesterday, the company's director of customer service and experience, Cormac Hodgkinson, said Vodafone had set up "a number of taskforce teams" that were "working to continue to resolve the current network issues which have been affecting some customers".
Hodgkinson also said Vodafone was "monitoring and testing the network across the country to evaluate its performance".
"While signs are encouraging, there are some customers who may not be experiencing these benefits as yet, and we will continue our program of work to ensure that customers see improvements over time."
Between January and March, Hodgkinson said, the company would be upgrading approximately 141 sites which transmit signals to mobile devices.
"These improvements focus on areas where there is either high traffic where capacity is a priority (which will help with data performance) or in areas where coverage is a priority (which will help with general coverage)," Hodgkinson said.
- With Asher Moses
Thank you to all of you who have registered your interest in the class action. To date, approximately 9,000 Vodafone customers have registered their interest.
In the next five to ten business days, we will be sending group members a request for further information relating to their specific circumstances.
Upon receipt of this information, we will process it and take the matter forward.
In the meantime, for your convenience, we set out answers to some frequently asked questions.
What information do I need to give you?
At present, we ask that group members await our request for further information, which will be sent within the next five to ten business days. This request for further information will enable us to assess the claims against Vodafone.
Can I make a claim if I am not a current Vodafone customer?
We are currently investigating claims of persons who have been Vodafone customers at any time in the past 3 years. If you have been a Vodafone customer at any time in the past 3 years, you should register your interest.
Can I make a claim if I am a 3 customer?
Due to the number of enquiries we have received from 3 customers, we will investigate potential claims against 3. When we ask you for further information, we will ask you to identify yourself as either a 3 customer or a Vodafone customer.
Can I make a claim if I am having internet issues?
Due to the number of enquiries we have received from internet customers, we will investigate potential claims relating to Vodafone's internet service. When we ask you for further information, we will ask you to identify yourself as a mobile, fixed line internet or wireless internet customer.
Can I make a claim if I have phone compatibility issues?
When we ask you for further information, we will ask you to identify any phone compatibility issues, and investigate this issue as a potential basis for claims.
What are the next steps?
The next steps are for us to gather and process the information provided by group members, identify legal claims available to group members, identify the value of the claims, and apply for litigation funding. Upon successfully obtaining litigation funding, we will work with the funder to prepare a claim to be filed in court.
What is litigation funding?
Litigation funders pay the legal costs of taking a case to court. Usually, upon a successful outcome, the litigation funder will be entitled to reimbursement of the legal fees it has paid plus a percentage of any compensation to which group members are entitled. This commission is usually in the range of 25-40% of that compensation. If litigation funding is obtained successfully, you will be asked to enter into a litigation funding agreement with the funder.
How long does the class action process take?
The class action process depends on a number of factors, including the attitude of the respondent, the amount of time taken to gather all relevant information, and whether a negotiated settlement is reached without the need for a hearing in court. This process can take 12 to 24 months.
Updates
We will provide further updates on our website on a regular basis. Please check our website regularly for these updates.
http://www.piperalderman.com.au/vf/