Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10523 Someone from QLD thinks vodafone is 95% fail at 5 Jan 2011 10:48:59 AM
I have been a longterm customer of Vodafone - by longterm I mean 10yrs + .... and in that 10 plus years where do I begin?!
I cannot describe the frustration - the difficulties in communicating with a communications company!
I have had lost calls, dropped calls, sms messages that time out and don't go through ... or finally come through at 3.11 am (for some weird reason)... I've had no, limited or non-existent data or broadband - 3G is dodgy at the best of times, incorrect billing ... and the icing on the cake was when they refused to sell me a new fone (for my partner when he changed jobs) because I've paid my bills late (occassionally ... as a protest) because I was a "risky" customer ... they are fortunate enough to still have me as a customer only through my pig-headedness!
When you try to speak to a person ... you get the infuriating Lara .. (I hate Lara) ... and the cycle of "we're really busy at the moment ..."
It is not unusual to have wait times to customer service in excess of 45 minutes ... whereupon you get a call centre who has no idea of the problems, denies there is a problem, blames the customer/client, insists that you go through a stupid procedure to re-set your phone, and still have dropped calls, bad reception and overcharges on your bills at the end of it.
Trying to contact them with a complaint is a nightmare - trying to email them is even worse - I have a list of replies stating that my complaint has been dealt with ... it never was, and probably never will be!
Contrast this with a well known car insurance company that I had to deal with on New Years' Day .... less than 3 minutes ... TALKING TO A REAL PERSON ... had my claim sorted.
Vodafone is just good enough and apart from the class action - I think they should be investigated under the Trade Practices Act for false and misleading conduct ... and maybe we should get the ACCC involved too...
Constant misleading rubbish is all we get fed from Vodafone.
I cannot describe the frustration - the difficulties in communicating with a communications company!
I have had lost calls, dropped calls, sms messages that time out and don't go through ... or finally come through at 3.11 am (for some weird reason)... I've had no, limited or non-existent data or broadband - 3G is dodgy at the best of times, incorrect billing ... and the icing on the cake was when they refused to sell me a new fone (for my partner when he changed jobs) because I've paid my bills late (occassionally ... as a protest) because I was a "risky" customer ... they are fortunate enough to still have me as a customer only through my pig-headedness!
When you try to speak to a person ... you get the infuriating Lara .. (I hate Lara) ... and the cycle of "we're really busy at the moment ..."
It is not unusual to have wait times to customer service in excess of 45 minutes ... whereupon you get a call centre who has no idea of the problems, denies there is a problem, blames the customer/client, insists that you go through a stupid procedure to re-set your phone, and still have dropped calls, bad reception and overcharges on your bills at the end of it.
Trying to contact them with a complaint is a nightmare - trying to email them is even worse - I have a list of replies stating that my complaint has been dealt with ... it never was, and probably never will be!
Contrast this with a well known car insurance company that I had to deal with on New Years' Day .... less than 3 minutes ... TALKING TO A REAL PERSON ... had my claim sorted.
Vodafone is just good enough and apart from the class action - I think they should be investigated under the Trade Practices Act for false and misleading conduct ... and maybe we should get the ACCC involved too...
Constant misleading rubbish is all we get fed from Vodafone.