Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10477 Someone from VIC thinks vodafone is 100% Best customer Service award for not providing customer service at 5 Jan 2011 08:17:01 AM
We have been with vodafone for 16months now, and i have had nothing but problems from day one. Problems from vodafone billing us incorrectly, charging us for calls which are part of our cap, right up to the last 3-4 months of rediculous service.
Vodafone have said to adjust a couple of phone settings to try to help the service, Yeah right.... still in same situation. we even went as far as getting our new phone serviced to make sure i even resorted back to using my older phones to see which one makes a difference. nothing....
we operate our business from a home office, and i cannot believe the amount of times my phone will search for a network, or i can be working away and not realising that i have had not reception for half the day, until a call will come through and say where have you been?
we were promised a good deal without affecting our service. i am so over Vodafone and their rubbish promises. they can shove it where it fits.
if you can't deliver what you promise, an international company like vodafone, then you should release your customers, not suck anyone else into your pathetic company and shut your doors!!!!!!!!!!!!!
Vodafone have said to adjust a couple of phone settings to try to help the service, Yeah right.... still in same situation. we even went as far as getting our new phone serviced to make sure i even resorted back to using my older phones to see which one makes a difference. nothing....
we operate our business from a home office, and i cannot believe the amount of times my phone will search for a network, or i can be working away and not realising that i have had not reception for half the day, until a call will come through and say where have you been?
we were promised a good deal without affecting our service. i am so over Vodafone and their rubbish promises. they can shove it where it fits.
if you can't deliver what you promise, an international company like vodafone, then you should release your customers, not suck anyone else into your pathetic company and shut your doors!!!!!!!!!!!!!
Also, if you need your phone for business why go Vodafone over Telstra? I have 2 phones, my work phone with Telstra and my private phone is with Vodafone. I chose Telstra for my business number because I didn't mind the more expensive plan for better coverage and rural coverage. Vodafone's plans are much cheaper and better value and even though so far I've not had a problem with coverage and reception I was not willing to risk it for my business. People just need to take some responsibility for themselves and/or their business.