Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10395 Someone from VIC thinks vodafone is 100% at 4 Jan 2011 05:43:26 PM
Vodafone Customer Service. No call backs, too busy to talk even after you have been holding on for 40 minutes, line quality very scratchy, no 3G and today 4th Jan 2011, no Customer Service at all!!! "We have a problem, sorry" then line disconnects. Tried 4 times with same answer. Only 6 months to go till my contract ends, I can't wait. Bought a Telstra prepaid to use at work and home because Vodafone has no signal!!!!!!!!
Just crap service from one of the biggest telcos in the world! Is this what they think of us Aussies!
Just crap service from one of the biggest telcos in the world! Is this what they think of us Aussies!
4 Jan 2011 07:00:48 PM: Vodafone think??? That's stretching it a bit!!!! Check out the 'How To Complain' tab at the top of the page, seems like TIO may be your best bet.
4 Jan 2011 08:07:27 PM: Have contacted TIO and have reached a verbal resolution with Vodafone, but try getting them to put it in writing. Now 5 hours without a callback :-(. This lack of service has been going on for nearly 8 months now.
24 Jan 2011 12:58:59 PM: Update. Vodafone have released me from my contract after I contacted the Ombudsman as I have had a previous history on my account of call dropouts etc. I have since transferred to another telco where so far the problems of account stuff-ups are still there but hey at least I have 3G signal now. I still have to receive Vodafone's latest bill so we will see if they are true to their word. I asked them to put it in writing but they said that they do not do that and that they will be true to their word! Time will tell!