Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10393 Someone from NSW thinks vodafone is at 4 Jan 2011 05:36:37 PM
Please do not come into a Vodafone store and harass staff!
We understand that there are network issues atm and instore we can try and help our customers as much as we can. But at the same time our only point of contact is sometimes also our customer care team and we have limited resources to help try and fix coverage problems.
Customers need to understand that for example many areas require newer or more towers in order to improve congested network, which is then an issue faced by VHA when there are council petitions to stop their construction from residents. With a growing populations, increase of data use, and the merging of two hugh australian telecommunication companies, there is always going to issues.
The merging of two hugh australian networks will ultimately be of benefit to consumers. VHA are investing literally millions of dollars and increasing the teams of people to try and improve these issues.
But please do not come into a store taking your anger out on employees. There have been several scary instances where i have wanted to walk out on my job because of the pressure customers are putting on staff instore. Employees will be as understanding as possible but we won't tolerate abuse or harrassment.
We understand that there are network issues atm and instore we can try and help our customers as much as we can. But at the same time our only point of contact is sometimes also our customer care team and we have limited resources to help try and fix coverage problems.
Customers need to understand that for example many areas require newer or more towers in order to improve congested network, which is then an issue faced by VHA when there are council petitions to stop their construction from residents. With a growing populations, increase of data use, and the merging of two hugh australian telecommunication companies, there is always going to issues.
The merging of two hugh australian networks will ultimately be of benefit to consumers. VHA are investing literally millions of dollars and increasing the teams of people to try and improve these issues.
But please do not come into a store taking your anger out on employees. There have been several scary instances where i have wanted to walk out on my job because of the pressure customers are putting on staff instore. Employees will be as understanding as possible but we won't tolerate abuse or harrassment.
Also it was a staff member that gave me the wrong information about something which costed me over $200.
So im sorry but i dont have any sympathy for you guys anymore