26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10350 Someone from NSW thinks vodafone is I've given up expecting reception now. at 4 Jan 2011 03:12:45 PM
I've gone by for 3 months putting up with bad reception and multiple missing texts. Yes, I've tried to call them numerous times, got nowhere like most people and have given up bothering. I'm now just waiting to go use Telstra the second this contract ends.

I just went to the Hunter Valley for a few days break. I don't expect excellent coverage when I go 'rural' but I didn't have reception for about 95% of the entire trip.

At one point during the trip I got a call from a private number, I answered immediately then it just cut out the second I picked up. Then I get a text saying that Vodafone had just tried to call me re: my complaint (from a few weeks back) and to give them a call back.

I wondered if it cut out because of the bad reception or if that is their tactic to call you back then hang up the second you answer so they can say "Well we tried!"

Over the last few months, I just feel like they have used every single trick in the book to avoid talking to me.

Completely unacceptable.
4 Jan 2011 04:36:03 PM: So I called them back as recommended in their text.

I hear the wait is 'at least 30 minutes.' Took the 'Call *ME* back' option...got a call back 1hr 15minutes later. Told the guy I haven't been receiving large amounts of texts for 3 months and have had bad reception and want to know when my contract ends and would like to get out of it now. The guy immediately tries to start telling me its my Iphone - I tell him I have used both a blackberry and an iphone over this period of time to see if it was my phone but no - still experiencing the same issue. He flicks me off to the 'Technical Department' where I have been on hold for another 30 minutes.

Yet again, this has gone nowhere.
4 Jan 2011 06:56:40 PM: I took the call back option and 9 hours later I still didn't get a call back