26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10308 Someone from QLD thinks vodafone is Rubbish! at 4 Jan 2011 01:12:36 PM
I paid many many many many many months of UNUSED mobile broadband because I could NOT use it. Not because I didnt want to use it.

Many attempted calls, went in circles at call centres - they make it too hard so you just give up.

They just kept taking my direct debit each month. 24 months of DEAD MONEY gifted to vodafone.

As soon as my phone contract finishes this month I will go to another provider. Im not even going to start on the reception of my phone. Somewhat usable however compared to unable to be used internet for 2 years.
4 Jan 2011 05:48:16 PM: Really? You paid for 24 months without getting it fixed. Take some personal responsibility mate. 1,2,3 months shame on Vodafone, 24 months shame on you. I have a mobile broadband that I had trouble with on my windows 7 computer, then again when I switched to Mac. Both times I had it resolved by Vodafone's technical support. With the windows 7 issue I had to go through all the troubleshooting and eventually had to go instore for a newer version of the software, but the Mac problem was fixed up very quickly with just a few changed settings.

Please, and this goes for everyone here, please keep your complaints fairand reasonable and only level blame at Vodafone when it is genuinely their fault. I can imagine Vodafone reading this website and seeing all exaggerated rubbish on here and just dismissing it all, even us who have real complaints. It's the same reason why when I call customer care I have to wait on hold for so long because of all the bullshit on hold ahead of me in line.
5 Jan 2011 09:32:54 AM: Little bit more complex that was my rant! Techinally approx first year was drop in and out - maybe 5 -10 mins tops of internet was the longest times I could be connected was very poor service in populated area always jumping from 3G to edge and the others (?) and then disconnecting(sorry I am not a technical person!). Several contacts made to vodafone at first area that I was using it. Moved house - then no service what so ever - was in a black hole. Guy on phone even said ' oh there is no service there'. But I was given no resolve? Always speaking to call centres overseas.
Now I live in a populated area and ofcourse dont have the internet now - but my phone is always dropping out?
Im glad the technical support assisted you better and that there are good outcomes for some!
5 Jan 2011 10:10:40 AM: Mac user lol, yes shame on that user , why did they wait 24 months to resolve the issue with vodafone, they should have told vodafone to just sort it out, that easy. Idiot.