26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10241 Someone from QLD thinks vodafone is Pathetic at 4 Jan 2011 09:35:42 AM
I have been with Vodafone for a year now. When I first got my iPhone with them in January last year it had screen issues, so I took it back to them and they sent it away telling me it will take 6-8 wks, and they had no replacement phones so I borrowed a friends and almost 6 wks later after I had contacted them to see what was going on, they informed me that the phone was at the shop waiting (thanks for letting me know). Oh and the upside I go in and pick up the 'new' phone only to realise they have given me back my old one which is still not working. So I took it back and they said they would send it back and I would get the new one this time, however this was all too hard as the shop assistant said it would take two wks and I went back exactly two wks later to see if my phone had arrived to be told by another assistant that the phone had never been sent off and the paperwork not processed, so I had to do it all again. Finally 10 days later I receive the new phone. Coverage is always pretty poor with vodafone.. but the phone is not the only problem.. I also unfortunately purchased broadband with vodafone, and WOW is what I have to say, as I was a F/T student an F/T worker for all of last year, so I needed the internet (considering my Grad Dip was soley ONLINE) mainly from 5-10pm at night and on weekends, however I either never had any service or if I did it would take approx 20min to download one page if not longer. I just didnt have the time to waste, so I relied heavily on using the internet at work and also a friend's, as I complained to vodafone numerous times to both the customer service centre and instore and they said they could do nothing, yay for me huh!!! Also my complaints were about the USB which would not register quite frequently, so that coupled with the fact that I for the most part could never access the internet, and never at the times I needed to (so PEAK times) meant that I was and still am paying for a service to which I do not receive. The last time I complained to the customer service was in November as I had taken the day off from work to study and of course my internet wouldnt even work during so called non-peak time, and the operator said that his supervisor had authorised for me to receive free of charge a wireless modem to assist internet activity, he told me I would receive it in 10 business days, funny that I needed it that day and the fact that my studies ended on Nov 12 so yeah kind of a bit too late, but I accepted it anyway..and I am still waiting for it. Oh and I just got internet back on my laptop, as when it would say no device I would uninstall and reinstall the program and it would work typically so I could access the internet on an infitiseminal scale every so often, but the last time I did it which was early Nov whilst on the phone to the vodafone operator, it would not register the device at all..and the guy said it is a problem with my laptop, well I disagree as the usb and internet very rarely work, so I consider that a problem with the service and usb itself. I finally got the device to register on Jan 2 this year so that was 2mths of paying for a service I did not receive and myself having to actually fix the problem caused by their device. Great Customer Satisfaction vodafone does not have, nor are they concerned with satisfying customers sufficiently, and we are not all naive to think that other TELCOs do not have problems, because we all know they do, however I have not encountered one until vodafone that had no regard whatsover for trying to provide a service adequately at minimum to its customers. Vodafone needs a more customer focussed approach wherein customer satsifaction is a priority!!