26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10237 Someone from NSW thinks vodafone is super fail at 4 Jan 2011 09:26:17 AM
i am almost finished on my 2 year contract and have had many problems over the time. when i first signed up i was told i would pay my first "post paid" bill within days at an estimated cost for the month, i found this unusal though paid up and will be interested to see what happens when i switch providers in march.

since then i have had constant cut calls, been unable to send/recieve messages at times when my phone shows i have full coverage. over 6 days during christmas in 2009 i could not make or recieve any phone calls. i went to a vodafone store and was told i would need a new sim card but would have to go to the store i signed up with; an hours travel as i had moved. i had to do this twice on two seperate ocassions before i was told there had been upgrades on the network and services had been down. quite frustrating during the xmas period with family living overseas. when i returned to a store to complain they told me it wouldnt be any use as nothing would be done. i called the complaint line and was told i would not receive any compensation or notice of other network upgrades.

my mobile internet is constantly slow and cuts out all the time and i cannot access many websites. my phone often frezzes and needs to be turned off and back on again at least once a fortnight and the battery runs out within a couple of days.

i'll be extremely happy to return to my previous provider (i switched only for the slightly cheaper call rates) in 3 months!