26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

The Vodafail Report

I started this website out of frustration for Vodafone's customer service and ongoing network problems. It was designed to bring attention to the issues and show that aggrieved Vodafone customers are not alone. For the past month Vodafone customers and employees from all around Australia have shared their stories, the time they spent on hold and their phone reception details with Vodafail.com. Thank you for your openness and contributions.

The information you shared has been analysed and compiled into a report. The report aims to provide an insight into scale and complexity of Vodafone's issues, the causes and the potential resolutions that may be acceptable to the affected customers. The report is available in full on this page and on Thursday January 20th 2011, this report was submitted to the Australian Competition and Consumer Commission (ACCC) and the Australian Communication & Media Authority (ACMA).

Vodafone Hutchison Australia is the only company who can solve the problems of its own making and the Australian Government has the power to ensure future problems are less likely and more quickly resolved. The Australian Communication Consumer Action Network (ACCAN), the Telecommunications Industry Ombudsman (TIO) and the Privacy Commissioner continue to be vital in ensuring consumers' rights are respected and that issues are aired. Those organisations have the responsibility and that is where the attention should be focused.

The media in all its forms has brought these issues of public concern to the forefront of the public's minds. Vodafail has helped to organise that effort and if you are still experiencing problems with your Vodafone services please follow the steps on our 'How To Complain' page. Please direct any media inquiries regarding Vodafone's issues to Vodafone or the ACCAN. The ACCAN has released a statement about this report and the ongoing Vodafone issues.

Thanks again for all your support.


Other People's Comments

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18653 Someone from Somewhere else thinks the report is Lack of Signal and failure of Customer Service at 7 Jul 2011 07:10:21 PM
9 Jul 2011 04:26:31 PM: Hi John,

Thanks for letting us know. You can contact the TIO (details on the 'how to complain' page) and they will force Vodafone to call you and give you a response within 10 days. If you are having that many problems and vodafone hasn't been able to sort it out then you should be able to get out of your contract early.

Try and keep track of the times you contacted vodafone and the issues you encountered as that will help the TIO process your complaint. If Vodafone isn't providing the service then you shouldn't have to continue on the contract.


Vodafail.com Moderation Team

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15756 Someone from Somewhere else thinks the report is Vodafone New Zealand at 20 Feb 2011 10:08:21 AM
I was told I had Global Roaming on my phone but when we in New Zealand it would not work. We went into two Vodafone Stores for help. Most of the time the sales staff went to pains to explain the were not in anyway connected to Vodafone Australia or "any of there mess". They apparently have people in all the time asking for help but there are no number that can be phoned for help. In fact they offered to sell us a NZ sim to use in our phone -we went to Telecom NZ. My contract ends on 28 Feb -i joing Telstra on 1 March. Does the parent company care about its brand or do they just offer crap service world wide?

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14982 Someone from Somewhere else thinks the report is World problem with poor service at 30 Jan 2011 09:08:49 PM
Its interesting to see ,that the problem is world wide , I live in SA and was also on Vodafone there, Unfortunately , the complaints I read on this site are the same as what we had in SA.
Dropped calls, poor signal 3G problems etc... It looks as if they don't get there act together world wide . I am now in NZ and have a similar problem ,I got wireless after being told there was coverage in my area,

However they failed to inform me that I would have to wait 6 months for a line at the exchange!!!!!!!!!!!!!! Oh and the consolation prize is .........I will not be charged until I get it!!!!!!!! THIS IS 2011 PEOPLE ...... WHO WAITS FOR 6 MONTHS FOR WIRELESS.. I can change it to DIAL UP ...........what planet did this employer fall off!!!!!!
I have a T stick and this does not help either .........its SLOWWWWWW.

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14289 Someone from Somewhere else thinks the report is Calls drop out frequently at 23 Jan 2011 10:24:46 AM
I am connected with Vodafone NZ on the G network and since July calls frequently drop out on phone the most embarrasing time was when I was speaking to a potential employer after an interview. Until I saw this website I was on the understanding it was my Nokia phone yet all the Nokia's I'd had previously were good. So now I will check if its network vs phone

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13066 Someone from Somewhere else thinks the report is The report at 20 Jan 2011 10:13:08 PM
Powerful indictment.
20 Jan 2011 10:41:25 PM: And thank you to the Vodafail team for ALL your efforts and sacrifices.