26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


0%
Share on facebook
19335 Someone from SA thinks vodafone is 5114 at 1 Sep 2011 06:35:23 PM
5114 . Poor reception, drops off in Craigmore, One Tree Hill, and Uleybury. Due to bad signal, battery is lost rapidly trying to connect to cell. Delayed Voicemail and text messages.

0%
Share on facebook
19311 Someone from WA thinks vodafone is Very Fail at 31 Aug 2011 01:10:11 PM
Dropped calls, poor reception, delayed MMS/SMS and delayed Voicemail.

0%
Share on facebook
19203 Someone from ACT thinks vodafone is massive fail at 19 Aug 2011 06:20:32 PM
Vodafail has agreed to let me out of my contract and just pay the cost of the phone because of the litany of complaints I have made (delayed text msgs, delayed voicemail, broken internet, people calling me and getting a message that the number isn't in use, it goes on and on). Anyhoo, I need to change carriers v soon as I am going on a work trip and missing calls would be very BAD. Vodaphone can't transfer me to the correct department to arrange this because their internal system is down and they can't even transfer internal calls. Ironically, while I was talking to the poor lad on the other end of the line to complain, I had to stand outside my house under a tree and shout so he could hear me because the line was so bad. ARRRGGGH
19 Aug 2011 08:55:12 PM: I wouldn't even pay for the phone....they failed to uphold their agreement...so why should they get anything....
23 Aug 2011 10:39:42 AM: Agreed. They should also be forced to pay compensation for lost time, lost productivity, etc - that would bring them into line, as that would really hurt their bottom line.

0%
Share on facebook
19068 Someone from VIC thinks vodafone is always at 5 Aug 2011 02:16:33 PM
dropping line, almost no internet on mobile, delayed voicemail, delayed miss calls???, cant talk to customet due to dropping line/holding too long
it's really vodafail


90%
Share on facebook
18973 Someone from QLD thinks vodafone is Fail at 29 Jul 2011 03:26:50 PM
Dropped Calls, Delayed Voicemail, Poor Reception & Slow Data Rates are just the start!

Brisbane Customer's Journal of Calls to Vodaphone

April 2011 - spoke to Vodaphone about problems with coverage & was given 3 x 50% discounts on phone bill
and buy the end of June, 'improvements will be noticed with our upgrades"

Improvements were not noticed, in fact were worse.

1st July 2011 - (Spoke to Affan)
- called about problems and investigation raised & they would contact me in 3 working days.

8th July, 2011(Spoke to Vishal)
- Still no call, So phoned them & they are still looking into problem.
- Can't say what has been done, (if anything) they will call within next 72 hours

11th July, 2011 (Spoke to Feema)
- No Call as yet, they will contact me later today & didn't receive a callback.

12th July, 2011 (Spoke to Parvez)
- Apologise on no call back, they will call be back in 10 mins
- Receive a call 30mins later, apologise on delay in calling me back
- Network team are investigating still, may take another 5 days)
- SMS text sent 5 Hrs later stating:
SMS - "HI, WE'RE STILL WORKING ON THE ISSUE, & WE'LL ADVISE YOU OF ANY CHANGES, THANKS VODAPHONE"

25th July, 2011 (Spoke to Moshan)
- I called them up as no update, gave examples of my problems again will get back to me in 3 to 4 days from Networking engineers

27th July, 2011 (Spoke to Moshan)
*** receive a call from the networking engineer, saying there is no problem, with dropped calls after looking into the problem, i asked about the slow data rate & THE PHONE CALL DROPPED (PHONE HAD 3 BARS & 3G AREA)

- Called back straight away (Spoke to Niltesa) no notes saying anyone had called me, still looking into problem, if the called dropped they'll call in the next 1-2 hours. Requested to speak to a supervisor, they were busy &would call me back within 1 hr.

- Supervisor never called.

28th July, 2011 (spoke to Vishan)
- I called them & recapped problem with ref number and passed into Tech Team

(spoke to Shetal)
- recapped problem again & quoted ref number & would pass me onto the Tech Support Team

(spoke to Geyshea)
- Recapped problem, quoted ref number again, apologise on not getting call back.
- Asked why my phone call dropped out while having 3 bars & 3G , suggested it was the other persons line, i then mentioned i was talking to Vodaphones Tech Engineers who had contacted me stating that there was no problem with their coverage.
- She said need to check some things will call you back.

Receive call from Geyshea (15mins alter) - Changed investigation form investigation to a complaint & would receive
50% discount on next 3 phone bills, Updates in area are being done, so should see results soon.


RESULT - discounted bills for 3 months - coverage problems, dropped calls, slow data rates remain.

WAS IT WORTH IT? - not really, i have better things to do with my time. But wanted to let people aware of this - complain enough & eventually you'll be given a discount because they are aware that their coverage is not good.

29 Jul 2011 09:48:28 PM: Well done on keeping a detailed record of your discussions with Vodafone. Will make it easier for you if you need to escalate your issues to the TIO.

Agree with you about the discounts. Not worth much. Prefer to be receiving a reliable service where we can confidently make and receive calls and text, and an internet service that is usable.
30 Jul 2011 01:35:25 AM: Lucky. When I complained about the same thing early this year I got completely ignored. No response past the automated reply. When I complained again in April, all I was offered was a reduced exit fee. They made it sound like a good deal. Just pay $300 and you get to walk away right now and KEEP YOUR PHONE! Woohoo!
Not a cent worth of discount, not a bar worth of reception.

0%
Share on facebook
18842 Someone from NSW thinks vodafone is The Unexplainables at 20 Jul 2011 07:05:29 PM
We have 2 $79 plans, for this we get late messages (unexplainable) no coverage in certain prime areas(unexplainable) but we do get messages saying its getting better - not for me. I did not think I would ever do this but when the plan has expired I may even give Teeeellllsstraaa a go....

0%
Share on facebook
18464 Someone from WA thinks vodafone is at 20 Jun 2011 01:07:23 PM
Poor coverage, delayed sms and delayed voicemail.

0%
Share on facebook
18328 Someone from SA thinks vodafone is Kajunga at 6 Jun 2011 08:55:14 PM
Not only have I had to put up with the stock standard faults such as calls dropped, 0 reception, poor internet, and delayed texts..but by far the worse is delayed voicemails! I received two notifications of voicemails, each being left on separate days, that had been left FOUR days ago....these voice-mails were from my employer...I missed out on two shifts...that's $400 I missed out on because of you Vodaphone. Also, my friends and family think I'm rude because I don't return their calls or voice-mails - I received a voice-mail today from a message recorded by my brother YESTERDAY..AND my phone never rang nor even recorded receiving a call from him??! Get your act together Vodaphone!
12 Jun 2011 11:55:55 AM: Change carriers before you have to change employer!

0%
Share on facebook
18311 Someone from NSW thinks vodafone is late messages at 5 Jun 2011 11:26:40 PM
messages arriving 24 hours after the event

0%
Share on facebook
18155 Someone from NSW thinks vodafone is delayed voicemail at 27 May 2011 03:31:05 PM
What the bloody hell is the use of a VODAFONE Mobile if people can't call you when they need you.

My mobile doesn't ring, it defaults to voicemail. And my voicemail arrives 1 week late. Becuase it defaults to voicemail which arrives late and there is no list of missed call on my register.

To make matters worse, VODAFONE doesn't notify me that their service is not working or if they are compensating customers for the inconvinience. They just pretend everything is working fine.

I have since acquired a TELSTRA pre pay, once my contract with VODAFONE, its GOOD BYE FOREVER ! ! !

0%
Share on facebook
18154 Someone from NSW thinks vodafone is delayed voicemail at 27 May 2011 03:21:38 PM
I just receied my voice mail today, for message left as far back as 5 days ago.

What makes it worse, I tried calling my mobile no and I can confirm what my callers complain about. My phone doesn't even ring, it automatically defaults to the voicemail, which sadly doesn't work.

0%
Share on facebook
18137 Someone from NSW thinks vodafone is at 26 May 2011 10:21:29 AM
Firstly, I kept the grovelling letter from Vodafone Hutchison CEO Nigel Dews form March 3 were he begged for forgiveness for their crap service.
His address is: 40 Mount Street North Sydney, NSW 2060, tel: 133 121.
My advice to all is to bombard him and his office with letters - if you can spare the extra dollars send them by REGISTERED mail to him personally so he'll have to sign for them or at least nominate someone to go and sign for them.
He can't not sign and take delivery because he can't take the risk some may be legitimate business letters.
It's all about inconveniencing him and his rubbish company in the same manner he inconveniences and frustrates us.
Not only do I have a dreadful service in the Berkeley Vale/Fountaindale/Wyong area with constant drop out, late messages and voicemail delays - I sometimes have to drive down the street to make a call - but they have just tried to charge me over $200 for ROAMING during a period I was in Asia and had Data Roaming turned off! In the invoice it had me sending TXT messages every two seconds from 6am!
The useless man in India tried to tell I was supposed to call them to have ROAMING turned off. Like hell! There is even an advisory warning on iPhone 4 to turn off Data Roaming when travelling overseas to avoid high costs.
I travel OS every few months and am no dummy.
We turned of Data Roaming on both our phones the day we left (while sitting on the plane at Sydney Airport) and they can't explain how this has happened.
If I tried to falsely bill someone in my business I would be before the courts charged with FRAUD, but Vodafone are committing a fraud 24/7 by selling a service they can't meet and over-charging customers.
This company sells the sizzle, not the sausage. All we are doing is supporting their marketing via V8 Supercar teams and Formula 1. They are a bullshit company.
My next move: The TIO and hasta la vista Vodafone! Scumbags one and all!

0%
Share on facebook
18101 Someone from QLD thinks vodafone is Epic Fail at 23 May 2011 09:35:12 PM
Where do I start. No reception, no data access, delayed voicemail, call failures, message send failures and NO HELP FROM VODAFONE. Had enough! They shouldnt have released such fantastic plans if they are unable to service them. Wishing I never became a vodafone customer!

0%
Share on facebook
18024 Someone from QLD thinks vodafone is EXTREMELY at 17 May 2011 09:36:51 PM
Same as everyone, Calls drop out, Delayed voicemails, Dont even receieve texts from people alot of the time and worst of all SLOWEST POSSIBLE INTERNET AND NEVER HAVE RECEPTION!!!
I went into a shop after numerous complaints over the phone not getting me anywhere, So they tell me its the sim I have in my phone that is the reason for my extremely low reception (I LIVE IN THE CITY PRETTY MUCH - RECEPTION MOSTLY 1 OR 2 BARS IF IM LUCKY) anyhow, they replace my sim and I get full reception for about 2 weeks and then no doubt after that its back to its usual 1 or 2 bars, I'm pretty much to the point where I am under the impression that I will suffer from these issues for the rest of my contract, This website has made me realize otherwise.

VODAFONE I HATE YOU

0%
Share on facebook
17777 Someone from WA thinks vodafone is fails in every way possible at 6 May 2011 10:35:00 AM
Live in the Perth metro area yet- continuous drop out of service, dropped phone calls, delayed voicemail, texts (and especially picture msgs) fail to send, terrible customer service and the free text thing on Sunday is a joke seeing as I get a heap of credit (that I can hardly use due to vodafone failing! I hate being stuck on a plan.

0%
Share on facebook
17555 Someone from NSW thinks vodafone is Vodafone disconnected their service. at 29 Apr 2011 01:08:20 PM
My mother had a Vodafone 365 Day Prepaid Account but was disconnected before the 365 days was up, and lost $30 worth of credit.
Also experienced missing and late messages, call dropouts, and messages along the lines of 'The network is currently busy. Your call cannot be connected.' when trying to call overseas.

0%
Share on facebook
17521 Someone from WA thinks vodafone is Delayed voicemail at 28 Apr 2011 04:42:17 PM
Today I decided to switch off my phone (I do this when I am filling up at a petrol station). When I turned my phone back on, I had 10 voicemail messages, from the last 3 days!. I am on Ring Alert and should have received those messages immediately. This happened about 3 or 4 times before. Unbelievable!

0%
Share on facebook
16670 Someone from VIC thinks vodafone is pretty bad at 5 Apr 2011 01:48:07 PM
no reception and delayed voicemails
6 Apr 2011 07:21:28 AM: I hear you about the vodafail voicemail service. I often receive messages 2 and 3 days after they were posted. When I check the date and time the call was made, I recall I had my phone with me for that entire day (and switched on) and did not receive the call (ie phone did not ring).

0%
Share on facebook
16490 Someone from NSW thinks vodafone is abominal at 31 Mar 2011 10:38:24 PM
After around two years with Vodafone, they've started charging me call time for all of my internet access. Over a period of a month, anytime I am not connected to wi-fi, they are charging me a phone call. On average, it's two six hour phone calls every day for a month. I haven't changed my phone, my plan, my usage, anything. After an hour long phone call, I was told that the large bill was due to increased internet usage. Then the second time I called, after prooving the total in my usage was acceptable with my plan, I had now made too many phone calls, and texts. I've used half an hour of phone calls in a month on a $49 cap and they're saying that's over the limit? I don't think so. I've sent multiple emails through their web form. The first two with no response, the third with a copy paste job about how Vodafone does not make mistakes.

Vodafone, I am now happily with Telstra. No dropped calls, no late voicemail, no slow internet, no douche bag on the phone with no idea about what's going on.

I've wasted hours trying to fix this and Vodafone won't even look at the bill. They just tell me they're not wrong. Awesome attitude, from the top, all the way down.

0%
Share on facebook
16197 Someone from VIC thinks vodafone is Super Dooper Fail at 8 Mar 2011 01:18:17 PM
signal drop outs, call drop outs, delayed voicemail & sms for months. finally cracked it yesterday when on internet banking the sms from my bank to pay a bill took 2.5hrs to come through. then tried logging onto vodafone.com.au to check my account to see what options i have to get out of the last 12 months, and their website failed....

0%
Share on facebook
15722 Someone from NSW thinks vodafone is Vodafone SUX!!!!! at 18 Feb 2011 01:19:22 PM
I HATE VODAFONE!!!!! I have been a loyal customer for over 10 years, and they used to be good. The last 12 months there is late voicemails, late text messages, not sending text messages, call dropouts, call failed, internet not working. And you can never get through to customer service, on hold for hours, they over charge me. VODAFONE SUX!!!!

0%
Share on facebook
15680 Someone from ACT thinks vodafone is Bad at 17 Feb 2011 11:05:00 AM
Well... even worst between 2 Vodaphone mobiles indeed.
We thought we could enjoy free calls because of the same operator but instead we have failed calls, bad or no service period, delayed missed calls, and delayed voicemails...

0%
Share on facebook
15401 Someone from NSW thinks vodafone is dropouts at 9 Feb 2011 11:26:46 AM
Very generous Dropouts , late voicemail up to a week or so ,,incomprehensive text messages when checking account balance,poo r voice quality.Just about anything that go wrong DOES.

0%
Share on facebook
15115 Someone from SA thinks vodafone is delayed voicemail at 2 Feb 2011 01:42:45 PM
Over the last 3 months I have regularly received visual voicemail up to two days after the voicemail had originally been left. I have attempted to contact vodafone 4 time about this and some basic intermittent , metro adelaide coverage problems with an average hold time of 45 minutes. the longest time spent on hold was over two hours. I am still seeing the issue occur. My phone is mainly used in Mile end and Adelaide's CBD.
2 Feb 2011 10:48:46 PM: Unfortunately it seems like 3 has downgraded their Call Centre to prepare for the Vodafone take over. Visit a store and they should be able to call through for you on their Dealer Support line (a lot quicker). They will likely need to troubleshoot the phone and SIM and if the error still occurs, they should allow you to transfer to 3 at no cost if you would like. 3 Mobile is still an entirely different network (roams with Telstra) and different Call Centre.

0%
Share on facebook
14781 Someone from ACT thinks vodafone is Effin terrible at 27 Jan 2011 07:36:31 PM
Been with them for about 4 months,absolute rubbish. No reception, delayed voicemails didn't receive my $100 credit. So want out of this contract. Can we get out of them since they dont provide the service that they advertised?
28 Jan 2011 09:55:05 AM: You can if you are persistent. I had two contracts cancelled with no exit fees. Just have to push polite but hard.

0%
Share on facebook
14743 Someone from NSW thinks vodafone is Poor reception at 27 Jan 2011 01:00:43 PM
I joined up with Vodafone last April and have had some issues with delayed voicemail,intermittently. No missed called alert,just a delayed voicemail either hours or sometimes days late.
2 weeks ago, I had a bigger issue. I suddenly had no reception in my house...for 3 days. I could send and receive text messages, though they were delayed and some never arrived, but could no make or receive calls. At this time I tried all the customer service numbers, but as soon as I indicated that I was having technical difficulties or wished to make a complaint, the call was disconnected. This lack of customer service compounded the problem for me,in a huge way. I went into my local Vodafone store and was told,in the nicest possible way, that they could do nothing.
I work in the emergency services and need to be contactable at all times. I don't have a landline as I work shifts and its just easier if I can be contacted on a single number. I missed several calls for overtime that resulted in me losing a lot of money. So not only was I not receiving the service I was paying for, but the company has cost me a lot in missed earnings.
When I could finally get through to the service department and was told that my problem would be looked into.By this time my phone was working inside again, so of course they found there was no problem.
Yesterday, the same thing happened and when I called the technical department (on someone elses phone so it wasn't a free call) I was told to switch over to the 2G network. This seemed to fix the problem, but I'm not really satisfied as I have to keep swapping over when I'm home and if I forget, my phone is out of commission.
All I want is to get out of my contract. I feel that I have upheld my side of the contract by paying my bill, but I am not being provided with the service I'm paying for, so in my opinion Vodafone is in breach of their side of the contract. Of course its not as easy as this, these companies protect themselves with little thought to the lack of service and inconvenience to their customers.
27 Jan 2011 01:02:49 PM: Check out the "How To Complain" link at the top of the forums. Follow all of the steps and you shouldn't have a problem about getting out of your contract penalty free. Best of luck.

0%
Share on facebook
14724 Someone from VIC thinks vodafone is Dropped calls, late message and voice mail receiving at 27 Jan 2011 08:59:39 AM
Calls constantly dropping out, messages, both text and voice, being received up to two days late, just infuriating!

0%
Share on facebook
14573 Someone from QLD thinks vodafone is MEGAFAIL at 25 Jan 2011 11:23:44 AM
Crap data speeds, virtually no 3G coverage in SW Brisbane, delayed messages, Delayed voicemail, dropped calls, failed text messages. I waiting 90 minutes on hold to customer care, operator answered then call dropped, like they hung up on me. Complaint now lodged with TIO as i think 90 minutes on the phone to only be disconnected is a fair and reasonable attempt to fix my problems. How come when Lara asks "is it for the number your calling on?" they cant identify my number and call me back?? Fail cant wait to get out of there

0%
Share on facebook
14515 Someone from NSW thinks vodafone is BAD, BAD, BAD.... at 24 Jan 2011 08:46:06 PM
both my partner and I are vodafail customers and we are counting the days for when our contracts are unincumbered. We have and still do put up with pretty much every topic on this website. Delayed SMS and just fails to send, drop outs at approximately 10 each per day and one of the most frustrating when you work for yourself....delayed voicemail (some by several days). Never good for business followups. Very happy there is a website built for venting. Vodafone is akin to the same service provided by the old analogue 018 numbers (if anyone can remember that long ago!) Pathetic and so 1990's!
25 Jan 2011 11:16:52 AM: I still think the analogue service was much better!!
26 Jan 2011 09:27:32 PM: think we were better off without mobile phones.

0%
Share on facebook
14436 Someone from VIC thinks vodafone is Signal strenth and late voicemails at 24 Jan 2011 01:00:48 PM
My Vodafone phone is both a personal and work phone. Over the last year I've had numerous calls drop out plus voicemail message notifications delayed. I have just started a new job which requires me to be out of the office most of the day. It is extremely frustrating when suppliers and collegues are unable to contact me due to a lack of coverage even though I do the majority of my work in Melbourne CBD. Over the last week my mobile phone has been my main source of contact. I have been running an event and my key suppliers have been unable to contact me or their voice and text messages have been coming through at least an hour late. I also used to have Vodafone internet however I left them at the end of my contract due to a lack of reception. I was never able to download music, movies or even photos on Facebook. I also could never use Skype to talk to friends and family overseas. I'm now looking to break my contract and find another supplier however I'm concerned that Vodafone will charge me even though they haven't met their carrier obligations.
24 Jan 2011 01:08:37 PM:
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Thanks Vodafail.com mod

93%
Share on facebook
14174 Someone from NSW thinks vodafone is FAIL at 22 Jan 2011 01:58:44 PM
I used to be a loyal Vodafone customer. I've been with them since the 90's and i'm afraid i have to start looking for a new provider.
Here's my tale.

I picked up an iphone 3GS particularly for 3G data access and particularly liked the fact that Voda offered free tethering so i could use it as a 3G modem when i am out in the field. Data has never been particularly fast, but i wasn't concerned. Since about mid 2010 though, data access on my iphone has been extremely slow and sometimes non-existent. Complained back then, no outcome.
September, went to NZ and used data to get Ski reports. The data access was much better there, and i used a fair bit. Happy to pay the bill, but got a call after i got back telling me i had to make a part payment on my phone bill to cover the excess. The operator was rude and persistent, quoting contract clauses to me. Naturally i told them to piss off and i paid it on my normal bill date. That made me angry. I got an apologetic phone call a week later, but the guy still wanted me to pre-pay. Ha ha very funny.
A few weeks later in October, my wife had a baby. Out of 30 SMS's that i sent after the birth, 5 reached their recipients, so a lot of my closest friends were put out when "i forgot them". Data access still slow, useless most times. Missing and late voicemails, SMS's etc. Complained again, was told it was my phone.
Shortly after, i dropped the phone, it broke so i claimed on insurance. Relatively painless process, except the store refused my request for a loan phone (even when i pointed out the ACCC finding) and it took a month to come back as a refurb unit. Lucky i was able to borrow an old phone from a mate. Interestingly, i had the same problems with voicemails and data once it came back Now, the phone has failed within the 3 months insurance warranty. Won't power on. I've made calls to Marsh (Voda insurance), the Voda call centre (useless), and 3 trips to stores and everyone is bouncing me to someone else and won't take the phone. One of the stores even bounced me to another store because they had no logins to their systems due to the 24 hour password changes after the privacy leak. Not to mention i can't get my bills from the links they email me so i have no opportunity to check them. I was charged a weird amount last month and i can't see the bill to make sure that i'm not being overcharged.
Another interesting thing is that the guy at the store i was last at mentioned that if i turn 3G off on the iphone, it works better. Isn't 3G kinda the point of a decent data network these days?

So, i think the TIO is my next stop. I would rather allow vodafone to sort this out, but they don't seem to want to and i can't think of anything worse than to spend another 2 hours waiting on hold again.


22 Jan 2011 02:12:40 PM: Lodge tio complaint online, painless, try make a note of some of the inconvienieces (drop outs, slow messages etc)
I did , voda released me and my wife from our contracts (I had about 9 months to go, wife had about 18 months to go), ported to telstra, believe it or not, $129/month unlimited calls texts etc is about same as my voda bills were, instead of 1 gig, I now get 3 gig, got an iphone 4, reception is great, downloads are like comparing dial up to cable.
Even if it were more expensive in my business I couldnt continue being tarred with the vodafone brush any longer. I am stoked
22 Jan 2011 02:14:28 PM: one more thing, ported saturday morning 10:00 am, when I checked 1 hour later, the telstra fone was up and running
22 Jan 2011 03:45:01 PM: OP here, just tried to give Voda one more chance. The IVR didn't even put my call through. "Technical problems" it said. Sorry Voda, you are about to have TIO problems from me.
22 Jan 2011 04:44:48 PM: you need boundries with this mob, enough is enough get out as soon as you can. Who knows how long it will take them to fix their failed network, they have no idea when they will fix it.
28 Jan 2011 09:03:40 AM: www.abc.net.au 4 corners did an expose on phone companies and their business praotices if anyone is interested. TIO is the way to go!

0%
Share on facebook
13924 Someone from QLD thinks vodafone is extremely at 21 Jan 2011 02:38:27 PM
i had a phone on a pre paid plan with vodafone for about 4 years and then when i first got the phone it was brand new but even as soon as i got it i found trouble with service coverage everywhere that i went and if i did have reception it would only be a maximum of 1 - 2 bars out of 6 but whenever i would have limited service like calls to 000 i would have full bars which led to poor reception calls dropping out texts arriving late sometimes up to three weeks late voicemails and notificATIONS of missed calls arriving late as well it suked because it affected my relationships with friends, work colleagus and family due to the fact that they just werent able to reach me due to vodafones extremely poor services

0%
Share on facebook
13849 Someone from WA thinks vodafone is Delayed voicemails and poor reception! at 21 Jan 2011 12:25:41 PM
I receive missed calls and then its not until about 4 hours later i get the msg saying 1 new voicemail. When i open the voicemail it doesnt load up until about 30mins of having it open..
And overall i have poor reception everywhere i go... i live in the hills and i know its harder to get reception up there but i switched from 3 to vodafone because vodafone assured me they had better service and now when i look at my old 3 phone i always have more reception on it.
I also have people telling me they have been trying to call me and it says my phone has been switched off or its engaged and iv been sitting right next to my phone and nothing has come up at all... Very frustrating!!!!

0%
Share on facebook
13846 Someone from NSW thinks vodafone is Totally at 21 Jan 2011 12:21:55 PM
Massieve network issues, delayed voicemail and SMS messages. Call drop off. I finally got in contact with the customer service after hours waiting on the phone and advised that there's no service is available in my area and they are unable to perform even a trouble shoot. I'm so sick of this situation and I have two mobile connections and pay over $100 per month for a service that I do not receive. The reason that I cannot disconnect is about another 10 months left on the contract tht I signed.

93%
Share on facebook
13836 Someone from VIC thinks vodafone is EXTREME XXXX fail at 21 Jan 2011 12:12:38 PM
5 drop outs in half an hour
1 bar of reception for most of the day
delayed voicemail
failed text
LARA is a frustrating robot who I want to swear at very loudly, even a foreign call centre attendent who doesn't speak English would be better than a robot!

0%
Share on facebook
13830 Someone from QLD thinks vodafone is bad at 21 Jan 2011 12:07:35 PM
poor reception sometimes none at all, late messages sometimes 4 days!
21 Jan 2011 01:58:29 PM: The same thing happens to me! But when I use my wifi they come instantly

0%
Share on facebook
13741 Someone from QLD thinks vodafone is 24hr Late Message at 21 Jan 2011 10:42:42 AM
I sent a MMS two days ago to my wifes phone and she just got it this morning, i then rang Vodafone to speak to them about why the internet didnt work on her iphone and it took 35mins before someone would answer....in saying that the person supposedly fixed the issue!!

0%
Share on facebook
13718 Someone from NSW thinks vodafone is Dropped calls at 21 Jan 2011 10:23:29 AM
I have delayed voicemail, no network coverage at times even when I am in CBD, my calls regularly drop out or last no longer than 2 mins and when I complained to Vodafone, after waiting for 6 hours for them to call me back, my mobile dropped out just after I launched into my complaint! Customer service of course did not bother to ring back. So not only do I have numerous Vodafone problems, I can't even contact them to complain about it. We recently moved and have no home line and I am so dependent on my mobile, yet everyday, it fails me. Driving me to have high blood pressure!

0%
Share on facebook
13679 Someone from NSW thinks vodafone is terrible at 21 Jan 2011 10:04:55 AM
poor coverage and slow data for months, delayed voicemail and delayed sms (this caused me lotgs of heaqdaches for my work)services limited even though bill paid and still limited, cant log on to website anymore. not going to be bother ringing customer service. As soon as my contract is over in a few months I am outta there and NEVER to be back again. Best way to complain.

0%
Share on facebook
13598 Someone from VIC thinks vodafone is Very poor at 21 Jan 2011 09:18:13 AM
Hi I can't wait till both our contract's run out in 2 months, for the past nearly 2 years, it has been constant drop outs, and lack of coverage. When visiting Lancefield/Romsey there is no coverage. When I complained to some locals, they said "you aren't with Vodafone are you? It doesn't work here"
As I'm going to be visiting there regularly this year I can't wait until I can go with someone else who offers a decent service for the $$ we pay. Also had problems with late voicemails & texts, and when signing up got a 10% discount on the contract, with 2 months free, this has never happened, gave up being on hold and talking to several different people who all promised to fix our account, never have got the 2 free months, and no 10% discount. Absolutely hopeless. Think we might have to go back to Telstra, they are rip offs but at least you get the service you expect.

0%
Share on facebook
13444 Someone from NSW thinks vodafone is Lack of Coverage and Dropoutsand Late Messages at 21 Jan 2011 08:19:57 AM
Both my wife and myself have Vodafail unlimited mobile accounts and are sick of late sms messages,Voice messages arriving days after they are left for us then you have to eat humble pie when you call back the person who left the message for you. This service has cost myself clientel and is unexceptable.When we finally got through to the service area and spoke to human not LARA the robot run around girl we were told what it would cost to leave Vodafail to which i asked is that dolars or Indian Rubles. Fix your problems Vodafoe or release people with realistic termination fees.

0%
Share on facebook
13384 Someone from VIC thinks vodafone is at 21 Jan 2011 07:59:02 AM
Since i signed up on contract my calls are always dropping out, i receive delayed voicemail and messages. I want out! I struggle to get more than 2 bars or reception.

0%
Share on facebook
13350 Someone from NSW thinks vodafone is Distressing death due to delayed voicemail at 21 Jan 2011 07:46:44 AM
I'm a doctor and have a 24month iphone 4 contract with vodafone. There are no pagers available so the hospital is reliant on my mobile to contact me. The coverage inside the hospital fluctuates and so when I am in the centre of the hospital there is no signal. This week I had 2 calls from nurses 30min apart about an increasingly distressed patient. I was not notified of their call and received a voicemail alert 30min after the patient died from cardiorespiratory arrest. I have been troubled with dropped calls and delayed voicemail alerts since signing my contract in September 2010.

0%
Share on facebook
13154 Someone from NSW thinks vodafone is reception & delayed voicemail at 21 Jan 2011 06:07:30 AM
having been with vodafone for over 15years its time to tick tock to my end of contract and go elsewhere! Actually may have been with them since they started! Too loyal and I've had enough! Reception no matter what phone Ive used has worsened as has retrieving my voicemail. customer service isnt any better, you ring and are held for an eternity then given suggestions that have no solution to your dilemma. Person to person customer service has gone downhill a million miles a minute as theyre all young..busy texting and chatting to friends while your standing there waiting to be noticed. Then its like you've interrupted their plans and are spoken to in a tone that deserves a slap! Reception is definately the worst.My husband is with Optus and he stands in the same spot I do and has full bars on his and I have drop out.(again regardless what phone Im using!) Friends with Telstra..same story, they have endless bars of reception ..I dont. Sick of it. Im done and Im leaving!
21 Jan 2011 06:13:55 AM: Vodafone havent been in australia for 15 years...
21 Jan 2011 06:19:07 AM: maybe? not sure but Ive been with them for as long as they've been here! Im pretty sure it was back in at least 1998!

88%
Share on facebook
13153 Someone from NSW thinks vodafone is EPIC FAIL UPDATE at 21 Jan 2011 06:05:14 AM
FYI My Complaint below - I lodged this complaint approx 10-12 days ago - I also refered the matter to the TIO - Now My Wife and I have been approved to leave our contracts with 18 months to go with no termination fees - I told V I was going to the TIO and they didnt care - Made me get a new sim / do a so called investigation - during this process they called and said you can leave your contract at no cost -

Date of complaint: 12/01/2011 9:02:34 AM
Complaint: ONLINE ENTRY BY COMPLAINANT

Complaint Type: A telephone service
The complainant is the account holder
Member Name: Vodafone
Date of complaint: quite some time
Disputed Amount:
$
COMP CLAIMS:
n short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, no 3G and delayed voicemail & text messages)

everytime i ring wait for min of 45 min on hold then i expalinmy story - they transfer me between departments and each time im on hold any where up to 25 minutes.

Where I live in my local area I have NO coverage what so ever on my phone - at home my i-phone 3G sits in no service or searching. Any where I travel in my local arera nothing changes - Im a account manager and rely heavily on my phone - i can travel to a number of locations in newcastl;e and get NO COVERAGE - also i have a young family and expecting a baby - i can not go with out a phone
MEMBER'S RESPONSE:
My 1st call to vodafone being on hold for 1 hour - telling my story to customer service - they transfered me to techincal support - i waited 25 minutes to get to them and they had no idea why i was transferedc to them - so i had to explain my whole story again - They said to termoinate contract would cost $460 S I HAVE 8 MONTHS LEFT ON contract - Why should I pay for a service carrier to which im not getting any service for what Im paying for?? They toild me to go to a store and do a sim swap and credit 1 month bill - big deal $70... I attended a store swapped my sim and NOTHING Has chanGED - IT ALL STALL TATICS - they in struct me to check setting on my phone - turn it on / off - nothing has improved
RESOLUTION SOUGHT:
I can not go Any longer with out a phone - I want the provider to rescind my termination fee - allow me to change carriers ASAP and NOT PAY a termination fee. I want to port my phone number to the new carrier. At the time I signed this contract I paid $200 extra for the 32 gig 3g i-phone - I want to take this phone to my new carrier - Also I want vodafone to do the same for my wife who is A VODAFONE CUSTOMER in the exact same situation - wave her termination fees. I dont want to dealh vodafone


21 Jan 2011 06:15:31 AM: Apsolutely same problem here! They are getting worse to the extreme! Reception is my main problem as is retrieval of voice or sms's.They'l try and blame the phone or as you said.,.handball you to different departments and an hour +++ later..same boat you started in. TERRIBLE! I want OUT only I stupidly started another contract last august (before all this got worse) so Im counting down to OUT TIME! Id go to Optus or even Testra..as my husband has with his business and they have no issues and great customer service. They respond and your not on hold for over 1/2 hour. Goodluck
21 Jan 2011 07:21:43 AM: Escalate your complaints to the TIO - We are out of our contracts now free of charge....V will do a investigation into network - press hard you have no coverage and speak to management in contracts. you too will get out of your contracts !! Good Luck

99%
Share on facebook
12945 Someone from QLD thinks vodafone is disappointed at 18 Jan 2011 05:08:12 PM
Numerous calls lost whilst chatting
when updating (top up) of wireless broadband - poor connection
at times no connection at all
Whilst on internet downloading - internet drops out
delayed voicemail on mobile
overcharged mobile and cannot get response from services provided - very disappointed.
18 Jan 2011 07:02:07 PM: Check out the How To Complain tab for your next actions, looks like it could be the TIO!!!

0%
Share on facebook
12897 Someone from NSW thinks vodafone is Huge at 18 Jan 2011 06:46:32 AM
Almost every time I am on the phone my call drops out, then I get lumped with a larger bill when I to pay for a new connection fee. I am constantly calling people back same as others. Not only that, I get "call failed" all the time geez what's going to happen if there is an emergency hmmmm??? I also get delayed voicemail sometimes 3 days later. This is just ridiculous service and I cannot leave because I am still in contract and stuff that I shouldn't have to pay to get out of this. Hello Optus!

0%
Share on facebook
12335 Someone from QLD thinks vodafone is very fail at 12 Jan 2011 05:31:02 PM
no reception, dropped calls, delayed sms, delayed voicemail

0%
Share on facebook
12151 Someone from NSW thinks vodafone is 11 out of 10 at 11 Jan 2011 07:44:35 PM
constant "no service"
delayed text sent from my phone to other people
delayed voicemail received
extremely poor reception
fail company all round.

0%
Share on facebook
12146 Someone from NSW thinks vodafone is gay at 11 Jan 2011 07:17:12 PM
Couldnt load facebook anymore, it stopped working a few months ago, but could still load other sites, went in store to complain and they said it was my sim, well ive had this new sim a week and still cant load facebook!!! now it takes a million years to even load google or hotmail. ughhhh so frustrated.
also cant get reception anywhere except my house, BUT even though it says full reception here the calls are still constantly dropping out.
also i get delayed voicemails and when people text me sometimes i get the same text about 3 times i a row. its happened alot lately.
they have changed my My vodafone password without telling me so now i cant log on there
get texts saying i have a voicemail when my phone was sitting next to me and never rang

0%
Share on facebook
12024 Someone from NSW thinks vodafone is awful at 11 Jan 2011 11:40:39 AM
bad reception ALWAYS, delayed voicemail, delayed texts, the frequent "no service"...GRRRR!

99%
Share on facebook
11601 Someone from QLD thinks vodafone is at 10 Jan 2011 05:08:25 AM
My vodaphone causes dropped calls, no reception and delayed voicemail messages

0%
Share on facebook
11600 Someone from QLD thinks vodafone is all the time at 10 Jan 2011 05:06:58 AM
dropped calls, no reception,and delayed voicemail messages... this has caused me much personal pain as I did not recieve important messages or phone calls

0%
Share on facebook
11397 Someone from NSW thinks vodafone is Very much - fail at 9 Jan 2011 01:03:51 PM
Have been a Vodafone customer for just over a month. Experiencing many dropped calls, poor internet service (3G), delayed voicemails. Should have chosen another company.

0%
Share on facebook
11311 Someone from NSW thinks vodafone is delayed voicemail and sms at 9 Jan 2011 08:40:14 AM
vociemails and sms arrive late by hours or days and at times not at all. Given I am applying for jobs at the moment this is unacceptable.

0%
Share on facebook
11310 Someone from NT thinks vodafone is delayed voicemail at 9 Jan 2011 08:38:53 AM
I constantly get voicemails several days after they ahve been left or NOT at all!

78%
Share on facebook
11147 Someone from QLD thinks vodafone is SO FAILED, SO BAD at 7 Jan 2011 07:42:46 PM
We live in North Lakes QLD, 25km from Brisbane City (not central QLD).10year old suburb that is exploding in population and has 13000 people now and is expected to have 25000. Vodafail has never had good reception. We have both mobiles with Vodafone and wireless broadband. We had contunial drop out and nil service with our broadband and eventually got is disconnected but had to wait out our 12month contract. We have now served 18months of a 24month contract and we are soooo done.
We reported bad service levels and recption to the North Lakes store on several occassion and throughout this period and of course no action. Went back recently and got given a phone number - 1300650410 to get our phone disconnected. Called 10days ago (60mins on hold) and they took all details and tried to say the coverage map says its okay. Well from India it would look good but how about you come stand in my loungeroom and make a call. Continuous drop out, nil service, missed calls, late voicemails and it goes on. They said they will investigate and get back within 72hrs. 264hrs later and guess what? no call! My wife called today at 1530 to see what was happening, 30mins to get hold of someone, then 5mins to go through notes. They acknowledged there was a technical issue in the area (really!)and they would be upgrading the area. They told us that 4yrs ago when we moved here. Transfered to cancellation department where she was onhold for 2hrs. Phone call was answered and immediately cut off. Called back, waited 30mins, spoke to another peron, explained I wanted to speak to someone now and not be placed on hold again, so I was put on hold then transferred to another line that rang and rang and rang for 80mins. Meanwhile my husband called them at 1830 tonight on another phone. My wife is still holding and on the phone since 1530. 30mins later my husband got "Shakeil". Obviously blew my stack at him and explained the events of today and last week. He was very very sorry! and said he would have someone from the cancellation team call me within 24-48hrs... Well Shakeil, I have heard all this before. He promised he would email the team leader direct, send a text message to my wifes phone(which has no reception) confirming the call back booking.... I can tell you know we have never ever been so angry, frustrated and annoyed in all our lives. Thats about 5hrs of my life that we will never get back. This has led me to consume upwards of 5 beers so far tonight and waste a crap load of money on calls waiting to be answered.
I hope Shakeil can live up to his promise, cause if we don't get a call in 24-48hrs to approv the cancellation of our service, there will be trouble!
7 Jan 2011 07:53:31 PM: Shit, served 18 months so far out of 24, shouldnt they give early release for good behaviour, or parole perhaps?
7 Jan 2011 08:02:21 PM: When in doubt give the TIO a shout :)

In other words, check out the how to complain link at the top of this page :D
7 Jan 2011 08:05:21 PM: Been to the TIO to and no response to my email or phone complaint - I tell you I am gunna crack soon!
7 Jan 2011 08:07:37 PM: Did you get a reference number?
7 Jan 2011 08:30:18 PM: asked for some kind of confirmation of the call and was provided with nothing...
7 Jan 2011 09:30:11 PM: Contact the TIO via their website, that way you get a reference number and vodafone then have 10-15 days to do something about it.
8 Jan 2011 07:37:53 AM: Vodafone Calling
'Can you pls explain your gender'.
From your post above it seems you have a husband and a Wife.
We need to confirm as to how to address you when we call for cancellation'
8 Jan 2011 12:12:50 PM: As if vodafone will ever call for a cancellation...

0%
Share on facebook
10956 Someone from NSW thinks vodafone is EPIC FAIL at 6 Jan 2011 04:40:39 PM
In short I am a disgruntled Vodafone customer after using the service for more than 6 years. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to search for a new carrier.

Just today 6th Jan 2011 - I called vodafone call centre 1st 3 times was cut off afer 30 mins each on hold - the 4th call went for 1hour 20mins. I complained about my famous "no service / searching" on my apple i-phone - Ihave 8 months remaining on my contract and all they can say is - Oh sorry sir - we are always upgrading our towers (6 years you told me this) and I will credit your bill this month - Big Woop$69 !!

Now they want to do a investigation to confirm the service / newtwork is fine in my area which goes for 2 weeks before they decide weather or not I can leave with out termination fees.

Its been 6 years thousands of $$$ Im sure you can spot me $500 and let me leave for good.
6 Jan 2011 05:55:11 PM: When in doubt, give the TIO a shout ;)

Check out the 'how to complain' link at the top of the page. Best of luck and make sure you report back on how you go :)

0%
Share on facebook
10911 Someone from ACT thinks vodafone is vodafone r a JOKE at 6 Jan 2011 01:36:36 PM
probally 6 out of ten of my calls i make i get "call failed".
i get late voicemails and late texts and my internet is sooooo slow.
seeing as i dont have internet on my laptop i rely on my iphone to tether it to the computer or use the internet on there but it is so DAMN SLOW that it often times out.
I AM AN ANGRY MAN!

0%
Share on facebook
10664 Someone from NSW thinks vodafone is Extreemly! at 5 Jan 2011 02:49:14 PM
Ive been trying for the last 2 days to get a credit check, only to be told to call back later as they are experiencing technical issues...
This on top of delayed voicemail msgs, lost signal and no missed calls registering. I have tried to call Customer Care countless times (and am sure Im being transferred overseas) Have been waiting for a "team leader" to call me back for the last 2 months..!!

0%
Share on facebook
10580 Someone from NSW thinks vodafone is EPIC #####FAIL at 5 Jan 2011 12:11:05 PM

0%
Share on facebook
10555 Someone from NSW thinks vodafone is Fadaphone at 5 Jan 2011 11:24:37 AM
As per all the others, really bad receptioncountry wide, dropped calls, late messages etc. Just a total dead loss.

0%
Share on facebook
10534 Someone from VIC thinks vodafone is MEGA FAIL at 5 Jan 2011 11:05:50 AM
* No reception in the middle of the CBD, meaning I can't use my phone at work
* No 3G coverage in the middle of the CBD
* Late messages (over 6 hours late)
* Calls drop out
... All in all.... Not worth the money I'm paying!
Been a customer with Vodafone for over 8 years. This is very disappointing.

0%
Share on facebook
10426 Someone from QLD thinks vodafone is at 4 Jan 2011 08:30:13 PM
Two weeks into my contract phone drops out, late messages,and when tried to contact customer care could not speak to anyone about this problem due to service kept dropping out on me.This is very frustrating

48%
Share on facebook
10383 Someone from SA thinks vodafone is 80% at 4 Jan 2011 04:57:55 PM
Delayed Voicemail and SMS. Internet works when it wants. I only joined 3 months ago and still have 21 months remaining. Just calling for a general billing enq takes 30 mins on the phone

0%
Share on facebook
10370 Someone from QLD thinks vodafone is Very bad at 4 Jan 2011 04:10:47 PM
I was recently given the IPhone 4 as a gift but it's on a Vodafone plan which is cheaper than the other phone providers and now I know why. The signal is terrible, the phone breaks up everywhere, and I live in the Gold Coast - it's not as though its the outback! I am unfortunately locked into this plan for 24 months and don't want to pay for 2 years of bad coverage; very slow internet (when it works) and delayed voicemail. The chances of getting out of this plan seem very slim. I would be willing to pay higher phone bills for a better service. Thanks for setting this up - it's scary to see how many disgruntled customers there are.
4 Jan 2011 04:37:07 PM: Check out the 'How To Complain' tab at the top of the page, take it to the TIO and let us know how you get on!! The TIO should be able to help you out of your contract, then you can use your iPhone 4 on a decent network.

65%
Share on facebook
10331 Someone from ACT thinks vodafone is 1/10 at 4 Jan 2011 02:15:55 PM
HD DESIRE - 65 unlimited plan.

Vodaphone discovered a new way to limit my unlimited plan - give crap coverage, call dropouts, delayed voicemail, delayed sms, patchy internet speeds.

My bars go from 3 down to 2 down to 1 and then no service - wihtout changing postion in a matter of 4 seconds - WTF.

0%
Share on facebook
10215 Someone from SA thinks vodafone is Big Time! at 4 Jan 2011 08:38:07 AM
I have had my new apple iphone with vodafone for 6 months. i have had nothing but trouble. Constant Drop outs, Loss of Network, No reception, receiving pxt messages sometimes takes 3-4 days from when they are sent to me and that is if i receive them at all! I have delayed voicemail normally approx by 8 hours! It is absolutely ridiculous. I contacted Vodafone in October last year and they told me that all of the trouble was because they were merging with another provider and that it would take some time to amalgamate all of the towers but that once it had happened it would all be better! I'm still waiting!!!!!!! Worst frustration is that being up the river over xmas and new year i had no phone reception what so ever, yet all of my family who are with numerous other providers had full recepion from each of the providers! Vodafone are supposed to be one of the biggest phone companies in Australia and yet all these dramas just never seem to get fixed. I AM OVER IT! I will be changing as soon as my contract is up! I'm counting down the days.
4 Jan 2011 08:38:30 AM: meant to say BAD big time!

0%
Share on facebook
10021 Someone from NSW thinks vodafone is pain in the a** at 2 Jan 2011 08:44:09 PM
Very slow data usage - slow application usage ie facebook, safari/online usage, delayed text messages, delayed voicemail, calls dropping out and low quality connection during calls

0%
Share on facebook
9881 Someone from QLD thinks vodafone is Lower than crap at 2 Jan 2011 08:11:43 AM
24 month contract with iPhone 4. Lost calls, no voicemail, late voicemail, no 3G Internet, unable to reach customer support, if I do reach customer support it takes well over an hour, then it takes me half an hour to explain faults and they put me on hold, and mysteriously the call ends. Pathetic! I run an upholstery business, with my mobile as contact number, and have lost a lot of prospective customers. Vodafone have let us down!
2 Jan 2011 08:20:15 AM: Business and vodafone do not mix. I have also lost so much work.
2 Jan 2011 08:20:40 AM: FAIL, FAIL, FAIL VODAFONE
2 Jan 2011 08:50:28 AM: under service and competition laws Vodaphone are responsible for any loss of business due to failed service
2 Jan 2011 08:59:59 AM: How do you also explain to friends over and over that you're not ignoring them, you didn't get the message that they called until 3 days later, as your phone never actually rang, or recorded a 'missed call'. I've missed many social events due to this network. Paying for Pain....
2 Jan 2011 09:11:54 AM: Are u sure, does that mean "most painful 5338" is entitled to comp for losses?
2 Jan 2011 10:16:49 AM: But they reckon contract covers them, apparently states that they don't guarantee coverage all the time?
2 Jan 2011 11:12:49 AM: So does that mean under service and competition laws Vodafone are responsible for any loss of business due to failed service?
2 Jan 2011 11:20:00 AM: Vodaphone are fully aware of what's happening and it is solely their responsibility to fix the problem and pay compensation for what they have done...it is in their communications service contract...my contract finished in August and I forced them to compensate my bills by over $1,000 over the term of the contract...they were willing to allow me out of my contract 6 months early....I have been hounding them ever since...they are not game enough to shut me down especially as I have daily logs of their service which will win this class action in court....I persist and annoy the crap out of them...you all should do the same....the issue I am dealing with at present is the Indian Call centre....and why are both free call numbers (1555 & 1557) are out of the country....when at least 1 should be here.....Vodafail I am here to pester you and pester you I will....
2 Jan 2011 11:23:16 AM: I have thought about putting up a booster aerial in my area....but @ $300,000.00 I want my money back from the Telco's who access it....maybe that is an option for people to think about....if enough can band together...anyone with ideas...please display them...we will win eventually....
2 Jan 2011 04:51:16 PM: I have thought about putting up a booster aerial in my area....but @ $300,000.00 I want my money back from the Telco's who access it....maybe that is an option for people to think about....if enough can band together...anyone with ideas...please display them...we will win eventually....

0%
Share on facebook
9738 Someone from VIC thinks vodafone is One of the worst providers ever at 1 Jan 2011 11:33:44 AM
Constant failed reception, Internet dropouts, delayed sent messages, delayed received messages, delayed voicemail, incorrect account balance bills, overcharging, incompetent customer service. I have had people try to ring my mobile and it will go straight through to message bank, my phone won't even ring and it will have full reception. Vodafone is an embarrassment to themselves and will no longer benefit from my customer loyalty. Nor anyone else's if I can help it.

0%
Share on facebook
9636 Someone from NSW thinks vodafone is Extreme fail at 31 Dec 2010 05:52:38 PM
Just like everyone else. Poor service, delayed text messages, delayed voicemail messages, cotinuing dropping out calls, can't even connect calls most of the time. I live in Cronulla, Sydney. Vodafone is no help, they come up with the same story about upgrading the towers that they've been using for the past 12 months. I want out of my contract with Vodafone.

0%
Share on facebook
9567 Someone from VIC thinks vodafone is network coverage at 31 Dec 2010 01:28:57 PM
Since vodafone joined with 3 there have been nothing but hassles I have been with vodafone for some time and every direction i turn i either get no network coverage or late messages. As i require my phone for work purposes also there tends to be a lapse in time between messages and calls. I did have hassles previoulsy and they were rectified but that took alot of discussion but were fixed the above have not

0%
Share on facebook
9185 Someone from WA thinks vodafone is faaaaaaaaaaail at 30 Dec 2010 03:56:08 PM
drop calls, late messages, no reception slow USB connection.
Also paid $90 for new battery and charger last week but found out now that this is their fault, arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.
31 Dec 2010 06:15:00 PM: what? last time i checked voda doesnt sell batteries or make usb drivers...?

0%
Share on facebook
8713 Someone from NSW thinks vodafone is Multiple fails at 29 Dec 2010 07:26:50 PM
In the year I was with Vodafone, as well as dropped calls lack of reception in Sydney CBD and lower North shore, as well as delayed voicemails, I was also cut off twice for spending too much. Even though I have never missed a payment (at Vodafone or at my previous provider) I started receiving threatening texts and automated messages that I had spent too much. When I called and explained I was OS for work (even though I had alerted them b4 I left) I was told this didn't matter and I had to pay immediately or be cut off. I explained that I had jus paid the last month's bill so surely I had another month before this new amount was due. They said it had to be paid immediately. I succumbed (as i could not lose my mobile while OS on my business trip) and asked them to email me the invoice asi would pay it immediately. They then told me that billing was autmated so they could not send me the invoice, I would need to wait to 2 weeks. I told them thati thought this was extortion - you can't just ring and demand payment - sending an invoice was standard business practice. I told them I wouldn't pay unti the sent me the invoice. So they hung up on me and cut me off. This happened on Two separate occasions. I rang and Emailed a number of times - and was relatedly told this was standard practice, I never ever received an apology. When my contact expired I tried leave immediately and got told romps a $50 unlock fee even though I had just spent a year paying off the phone. At that stage I just had to leave. Beware the fancy advertising - this company is a joke.

0%
Share on facebook
8617 Someone from VIC thinks vodafone is late messages and wrong bill???? at 29 Dec 2010 05:19:19 PM
Today I received a MMS my boyfriend sent me 6 days ago and yesterday I received a MMS my friend sent to me Christmas day! Yesterday I also go a text for someone else's account???? Seems Vodafones system is crashing.....

0%
Share on facebook
8536 Someone from NSW thinks vodafone is Craptacular at 29 Dec 2010 03:13:38 PM
29 Dec 2010 03:16:30 PM: You should have mentioned the TIO to the person you were talking to, as that may have sped the process up for you. Either way bet of luck, the TIO should be able to assist you.
29 Dec 2010 03:19:58 PM: Yeah I did mention the TIO and was basically told that I should feel free to contact the TIO if I wished (we know these help desk people are useless but they are certainly very polite!)
29 Dec 2010 03:26:58 PM: Bugger I thought that would have sped it up for you, ah well now they get hit with a fe from the TIO to investigate, and additionally they have 10-15 working days to rectify the problem.
29 Dec 2010 03:35:11 PM: Fingers crossed. Thanks for your support :)
29 Dec 2010 03:42:05 PM: It would have actually assisted the rep to resolve your issue if you had factual information. You can't get out of your contract based on your say so. It is a contract! This just goes to show that the old saying is true. 'Buyers are Liars'
29 Dec 2010 03:51:38 PM: As I said, I did not write down every time a call dropped or a call failed as I was out or running around at work. I was not aware that this is what they needed (numbers, times, places, dates etc). If they looked through my phone history if they could be bothered (especially since the fault is theirs and not mine) they would be able to quite clearly see all this information for themselves. I am no liar. What would possess you to think I would waste my time on such things if they did not direct affect my life? Please reread my initial post if you need to understand why having a reliable service (that i have always paid for on time every month by the way) is important for me.
29 Dec 2010 04:01:04 PM: You wrote that you made stuff up. They CAN see call history. They can put 2 and 2 together. Instead of lying you could have recorded the times and dates where it happened again to make your complaint factual and called them back or viewed your call history in your bill and worked it out for yourself. They have no requirement to help you end your contract. The burden of proof/supplying a reason is on you.
29 Dec 2010 04:17:24 PM: I said I made up a few incidents to get them to shut up, i.e. to get the investigation going. The incidents I told them about have actually all happened to me, just not within the 72 hour period they demanded information for. I have barely used my phone in the past 72 hours because of Vodafone's craptacular service. When all the above-mentioned incidents have occurred over the past 3 months, I have simply not been in a position to write them down. I'm sure I'm not alone in that. I know every single member of my family who are with Vodafone are all having the exact same issues as me, and not one of them has been writing things down. I will repeat, they can look at my records to find out what they need - I can guarantee you that their records are a lot more comprehensive than my measly online bill. They may not have a requirement to end my contract, but they certainly have an obligation to provide me with the service that is stated in the said contract, which as we all know, they are not.

100%
Share on facebook
8219 Someone from NSW thinks vodafone is What went wrong at 29 Dec 2010 10:02:32 AM
I was with Vodafone a few years ago and everything was fine. I switched to Three for a couple of years and no problems either. August this year I switched back to Vodafone to take advantage of a 'great' offer and based on my previous good experience. Oh how wrong was I. I have had nothing but poor reception, call drop outs,late messages etc. and now I know I am not alone. Bring on the Class Action and lets bring this mess to an end Now.

0%
Share on facebook
8212 Someone from WA thinks vodafone is late messages at 29 Dec 2010 09:52:22 AM
I am getting tired of not receiving messages on the day they are sent to me or when I send a message to people they don't receive them until days later. SMS is supposed to be quick but with over a 24 hour receivable time I don't think this is very satisfactory. Get your act together vodafone and fix the problems.

68%
Share on facebook
7909 Someone from VIC thinks vodafone is Great Service at 29 Dec 2010 12:50:31 AM
Im a happy Vodafone customer and they have helped me in solve all my issues. But what i don't understand is that when i first saw this website the dude that made this i think his name is Adam or whatever said

"In short I am a disgruntled Vodafone customer after using the service for less than 6 weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world"

I get how vodafone is responsible for dropped calls, no reception and delayed voicemail. But for someone of his intelligence and for a so called software developer i don't know how he can say poor battery life is a fault by vodafone. Does he mean that Vodafone sents out some signal to make the phone use more battery power? Poor battery life is caused by the manufacturer! As for the coverage map on this website, HAHAHAHAHA what a joke!! True the Vodafone coverage checker isn't the greatest but that doesn't mean the one on this is any better. Just now i was able to enter in several post codes and say the reception was 100% and 0 dropped calls. Oh and the message saying your ip is blocked for spamming purposes. Hahaha just takes 2min to get a new ip.

I just can't believe how stupid some people are. I was at a store today checking up my plan. Sadly the system was down. But it came to my surprise at how stupid some people in this country really are. I saw a stupid lady blaming the sales rep like it was her fault the systems were down and its people like her that are causing problems. Seriously to all the keyboard warriors that spend time on this stupid website complaining about their service, if you have the brains then instead of wasting time here just call the telco ombudsman. Heres the website even
http://www.tio.com.au/
Soo simple. But im sure people just want to sit here and continue complaining. So how about instead of sitting on this poorly made website, you get ur lazy ass to a land line phone, and call the telco ombudsman. Why dont you go on and join up with Telstra the number 1 telco provider in AUS??? You will see that their complaints line is longer than their service line and dont get surprised when they charge you thousands of dollars for their service.
29 Dec 2010 12:56:14 AM: You sound like a desperate captain going down with a sinking ship.
I admire your misguided loyalty.
29 Dec 2010 12:58:55 AM: Im a happy customer and i agree vodafone has and is still experiencing problems. But venting here isn't gonna solve it is it?? If people want a solution no point posting it up here. Its just like a blog page. Go to the website i posted to get something done about it instead of wasting your time here for nothing
29 Dec 2010 01:03:03 AM: Yet here you are posting :/ this site is about gaining a collective of people to show vodafone that customers are not willing to put up with the poor service they are providing. Sure people will still go through vodafone and the tio and even the lawsuit to gain compensation / be free of vodafone, but first it is about making the company and the wider Australian audience aware of the problem
29 Dec 2010 01:03:45 AM: This website has gained a huge amount of publicity on radio, television and print.
29 Dec 2010 01:05:26 AM: Gaining a collective of people to show customers?? HAHAHAHAHA good luck to that!
29 Dec 2010 01:08:05 AM: This website has had over 1.2 million hits in 12 days. Check any webtracker. I think it may be working.
29 Dec 2010 02:13:08 AM: ok so what is 1.2 million hits gonna do? Is it gonna magically make the reception better?? Is it gonna magically cancel your contract?? Is it gonna magically make me a millionaire?? Is it gonna magically make the battery life better on my handset?? Because according to the maker of this website, Vodafone is responsible for shitty battery life.
29 Dec 2010 03:24:26 AM: Errr Vodafone is responsible for replacing handsets with faults, that they provide with plans.
It took them almost 6 months to replace my sisters faulty iPhone! Which had a programming fault. And thats how long it was sitting in Vodafones incompetent hands for. Once Apple got it, it was a matter of days!
Just not good enough!
29 Dec 2010 03:54:11 PM: So it was Apple's fault to begin with correct??
29 Dec 2010 08:10:07 PM: vodafone staff are quote "not qualified" according to apple, to deem an iPhone 'faulty' so cram it up your arse before you go around making radical statements and blaming the wrong people
29 Dec 2010 09:06:14 PM: Ummm... Just so your aware, as it seems your not.. Poor battery life could mean a few things... Your phone is continually looking for reception from voda, therefore killing the battery life... it could also mean he waisted many hours away from a charger trying to get through to customer support... which will kill your battery life with lenghy hold times.. Not all of us can sit on hold at home or work for 2 Hours with the charger plugged in! Oh yeah, and voda are responsible for the handset you purchase off them!!
1 Jan 2011 12:04:26 PM: I also have had no problems with Vodafone, silly me just changed over to Telstra to go on one of those bundle plans. Man, bad move. Now that they have bad customer service being switch from one person to another with no good outcome. I went straight to the ombudsman and its all sorted. Maybe some of you VF customers should do this. Was a very simple process.
2 Jan 2011 05:46:46 AM: Hey numbnut, the site lets it be known that we as consumers have a voice (this country democracy) just cant believe how stupid you are. Amongst other things, lots of us are now aware that the problems are with the network. Dont you get it?? fone continually seaching uses more battery power.cant believe they let stupid people like you out of your country, maybe they try keep the intelligent people and let them make a meaningful contribution
2 Jan 2011 01:28:02 PM: Poor battery life can be attributed to poor network quality. When your phone is transmitting (ie. making calls, using internet, periodically checking in with the tower) it is sending signals to the mobile tower. If reception is poor, then signal quality is degraded to the point were communication between your phone and the tower is effected, your phone will compensate for this by increasing transmission power and thus draining batteries faster (conversely when signal quality is good your phone will reduce transmission power in order to conserve battery life).

A drop out occurs when your phone has maxed out its transmission power but still cannot maintain adequate signal to noise ratio with the tower. On a side note, the increased transmission power equates to an increase in the energy of the microwave radiation emitted from your phone antenna, most of which passes through your brain...
9 Jan 2011 09:36:39 AM: I have two identical phones however one is already with Telstra and the other still with vodafail (not for much longer). The phone with Telstra uses about 1/4 less battery power over the day. It will still have 1-2 bars of battery consistently at the end of each day. And they both do the same amount of work.
22 Jun 2011 12:01:22 AM: A phone that has to constantly search for a weak signal will experience reduced battery life as the voltage from the battery is used to amplify the receipt and transmission of radio signals. This is basic telecomunications physics.

- radio technician.

0%
Share on facebook
7905 Someone from NSW thinks vodafone is hektik fail at 29 Dec 2010 12:24:51 AM
I been paying $114 a month unlimited cap almost 2 years now and been with voda for over 6 years and ever since i have used a iphone and android phone from vodafone ofcourse i get the usual late messages dropped calls, cant call or recieve. NO BLOODY 3G WTF? i pay $114 and 2gig of 3G i dont even use... wtf is Edge network i pay for 3G, i called voda 3 times they make me stay on the fone for over an hour NO LIE, i wanted a new phone from them thinking my fones faulty they ddint give it, im hoping to move to telstra end of my contract stuff voda

0%
Share on facebook
7381 Someone from QLD thinks vodafone is Super fail, totally freaking useless at 28 Dec 2010 06:22:42 PM
Late messages sent and recieved.
Late voicemail sent and recieved.
Phone calls not connected properly.
Wait minutes for calls to connect.
Phone calls not even recieved at all. ie. people call but the phone doesnt notice.

0%
Share on facebook
7263 Someone from QLD thinks vodafone is 10outta10 at 28 Dec 2010 05:58:36 PM
Constant drop out of calls.
Constant drop out of calls.
Constant drop out of calls.
Very late voicemail.
Even when there is full 3g and signal there is often limited internet use.
10year custom yet no loyalty scheme...

0%
Share on facebook
7230 Someone from QLD thinks vodafone is at 28 Dec 2010 05:54:46 PM
dropped calls, late messages like 24 to 72hrs later, some people dont even get my messages or i wont get theres till days later..poor support lack of reception mid you living in brisbane and optus and telstra has full service i have 1 bar then drops... there only after our money and dont care about the quality of service...went for too long now...wake up stupid vodafone you rip offs....

38%
Share on facebook
6993 Someone from VIC thinks vodafone is at 28 Dec 2010 05:07:31 PM
vodafone is just useless, i live in southbnank in Melbourne 5 mins walk from the CBD, i get calls dropping out, if any coverage at all, late messages and extreamlly poor customer service! i also use vodafone WI-FI and just the same, i can never get on the net!!!

i would love the chance to cancell my contracts and go to another provider
as i am not getting the services i pay for!

81%
Share on facebook
6740 Someone from NT thinks vodafone is Not Happy at 28 Dec 2010 04:05:07 PM
Delayed voicemails, delayed mms and blackspots everywhere
which results in coverage dropping out when on calls.
Please vodafone fix this problem!!

0%
Share on facebook
6684 Someone from WA thinks vodafone is EXTREMELY FAIL! at 28 Dec 2010 03:14:24 PM
We (when I say we, I mean 3 of us who are all with vodafone under the same roof) live at the top of Western Australia in Kununurra. Vodafone almost always gives us great full bar reception. For the past 2 weeks we have been lucky to even get one bar, delayed voicemails, txt msgs etc. Not only did they charge me $1200 for a phone bill but they made me pay it twice as it did not show up on their records as paid. Then when contacting customer care (who was somewhere in India might I add) he said he could not reimburse me my second payment of $1200 it would go into credit instead... so $2400 wasted on them just in time for Christmas!

44%
Share on facebook
6571 Someone from VIC thinks vodafone is very at 28 Dec 2010 01:18:15 PM
i am receiving text messages 5-5 hours later only from VODAFONE numbers.. delayed voicemail messages only from VODAFONE numbers... vodavone just fail... ive onyl started having these problems when i went on a plan contract almost a year ago. i never had this problem on prepaid with vodafone. its pathetic you pay for a serfvice u expect a service. they gave me a dodgey and faulty phone on the first contract. which resulted in going back to vodafone 4 times for repairs and once i had enough i contacted the ombusdman and finally got a new phone. i always spoke highly of vodafone but now, i doubt it very much and cannot get out of my contract. let alone let me change my number bcoz of personal problems. only way i an change my number is if i pay my contract out. wtf!!! vodafone you are a big dissapointment now!!

0%
Share on facebook
6471 Someone from SA thinks vodafone is computer sez noooo!! at 28 Dec 2010 11:56:02 AM
2 Contracts, (1 Phone and 1 mobile internet)
1 problem, neither work properly
*regular call and data dropouts
*"No Service" in service areas
*garbled noise during calls
*weak signal, very slow internet
*very late messages
*incoming messages repeated up to 5 times
*Neither phone NOR computer will send emails through Vodacrap
*screen freezes (may be iPhone??)
*Many Call centre staff lie and deny problems with servers
The list goes on, how long have you got?

0%
Share on facebook
6297 Someone from WA thinks vodafone is at 28 Dec 2010 09:43:12 AM
Constant drop outs. Absolutely CRAP 3G coverage. Delayed voicemail plus I was on hold to customer service for 2 hours. They then said to me my first month would be free but when I got my first bill they had still charged me.

0%
Share on facebook
6290 Someone from NSW thinks vodafone is complete fail!!! at 28 Dec 2010 09:40:03 AM
the usual dropped calls, no reception...EVER!, poor battery life and delayed voicemail messages...
AS WELL AS; shocking customer service, a complete disinterest in the customers.
Constant overdue accounts because they are too lazy to reprocess credit cards... they try once and assume my card has been rejected! I am sick of the inconvenience of having to get on the phone with the every bloody month!
Cant even understand what the person on the other side of the phone is saying to you half the time.
I have been waiting for my phone o be unlocked for weeks now! and all they can say is there is nothing we can do! AND!!! they charge a fee to unlock it... Optus doesn't.
I have been with Vodafone for 10 years and this is the last... as soon as my contract is up I am moving over to another carrier. I AM SO SICK OF VODAFONE!

0%
Share on facebook
6000 Someone from VIC thinks vodafone is very irritating at 28 Dec 2010 07:21:29 AM
Until today I thought delayed voicemail, no coverage in shopping centers, multiple failed mms', failed txt balance updates etc were all normal parts of the Vodafone service. I can't believe how used to these problems I had become! I guess it's just easier to accept them than to ring their call center to have the problems resolved. They are utterly hopeless.

0%
Share on facebook
5816 Someone from QLD thinks vodafone is failed miserbly at 28 Dec 2010 05:48:32 AM
we are suffering no signal poor signal dropouts all the time late voicemail messages not good enough conrad and joy

0%
Share on facebook
5508 Someone from NSW thinks vodafone is Epic Fail at 27 Dec 2010 10:37:15 PM
Missed mesaages, day late messages, full bars for reception until you use the internet then drops to 1 bar and is slow as a wet week... VODAFONE EPIC FAILURE

0%
Share on facebook
5493 Someone from WA thinks vodafone is Only recently at 27 Dec 2010 10:28:38 PM
I have been a happy customer of Vodafone for quite some time now. Was with Optus before and never had ANY reception, regardless of where I was. My problems with Vodafone only started a few weeks ago, where lost network keeps showing up on my iPhone. But have experience delayed voicemails from the start. There should be no reasons for this to happen.

95%
Share on facebook
5388 Someone from NSW thinks vodafone is lacking reception in rural nswoff the highways :( at 27 Dec 2010 09:55:06 PM
once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

40%
Share on facebook
5380 Someone from NSW thinks vodafone is lacing reception in rural nswoff the highways :( at 27 Dec 2010 09:53:50 PM
once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!

0%
Share on facebook
5370 Someone from ACT thinks vodafone is lacing reception in rural nswoff the highways :( at 27 Dec 2010 09:50:44 PM
once you go off the highways the reception just dies, we live 6km off the newell hwy and get bugger all yet head to town and its full service and this is for both mobile phone and broadband. Both my husband and I missed out on jobs at the silos for the grain harvest due to poor or no reception as well as delayed voicemail msgs, At one stage txt msgs were coming over 24 hous later ... DISGUSTING!!
27 Dec 2010 09:52:47 PM: sorry this was meant to be NSW not ACT

0%
Share on facebook
5336 Someone from WA thinks vodafone is Lara I hate u why can we never get through to get help!!!! at 27 Dec 2010 09:39:04 PM
So over delayed voicemail and can never get through to the custom care!! shit service vodaphone...!

0%
Share on facebook
5100 Someone from NSW thinks vodafone is Bad at 27 Dec 2010 08:25:01 PM
I've had a 24 month contract with vodafone for 18 months. Over this period, I have had regular call drop outs, no reception coverage in metropolitan areas in and around Sydney, late voicemail messages (by up to 3 days), failed text messages almost daily and unreceived messages.
I called Vodafone to see what was going on and after 50 minutes I finally got through to someone in an Indian call centre who said they would transfer me to someone in technical support to check my network coverage. I waited another 35 minutes to be transferred, before giving up since no one took the call.
The second time I called I asked for the payout figure on my account since I was sick to death of all the network issues and I was told that i couldnt cancel my account without paying $600 exit fee despite the fact that the vodafone service was not living up to the services stated in my contract. I am less than impressed by vodafone's breach of contract and denial of any wrong doing and of the unhelpful service I received when calling for assistance.

 1   2