We have 2 phones on our account with VF and have had enough of all the miscommunication, lack of service and all around screw-ups from this poor excuse for a telco.

So that I can make a real comparison with other companies before switching I have been trying to access my account online for the lat 6 days. Previous to this whenever I wanted to check a bill or see how much usage was left on the account I could easily access the info and it was one of the few features of dealing with these a-holes that actually worked --- not any longer, for the last 6 days I get this message after being asked repeatedly for my pin ---

"Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later."

6 days in a row is already "later" how much later does it have to be, next year maybe?

Just one more lesson in frustration dealing with Voda FAIL!

Urgent!!!!!

Anyone on a cap post paid or pre paid plan please check to make sure that vodafone are not double dipping with Data charges through your current billing month.
I af fighting them at the moment through the TIO, read the reasons why below.

When you check your call balance are spend through 1512 or myvodafone website Vodafone are actually including data usage in your call spend so in esence reducing your call spend for that month, they also deduct the MB usage from your included data which is the only place it should be deducted and only excess data usage be charged as additional spend.

example;
I have 200mb of data per month and have only used 55mb of that, I also have $180 of call spend with my $29cap, When I call 1512 and get my balance of call spend entitelement owing for the $180 credit the 55mb data used is converted to $$$ and is deducted from your $180 and also the 200mb data included on top of the $180 call spend.

BEWARE. Vodafone have put it in the to hard basket and dont want to deal with me as I am seeking a substantial compensation for lost call spend, everone check your current spend on my vodafone and see the PKT in your current unbilled usage and see that they are charging this and deducting from your call spend and also the 200mb or whatever dats allowance you have.

Contact the TIO and complain no as I am

Crap customer service/no idea what they are talking about/I cant understand them and they cant understand me (I am not a racist). Really bad network coverage/drop outs/delay sms/inbound calls straight to voice mail/sim disconnect from phone/no network found. Called to complain about being transferred to accounts then troubleshooting then troubleshooting again when I wanted repairs which I was not informed they closed at 5pm. THEN complained about getting a call for feedback about complaining because they called at 8:30pm... Would also like to add, they are doing an 'Investigation' for all of the above which has been on going for the last 2 months with no results and tech support which tells me "turn your phone off and on again and this will fix your problem"

Billing Issues - Paid my account before time but I am told it's not paid and contact the bank. Did contacted the bank and they confirmed my payment via BPAY has been processed. Its a pain to call them and wait for hours and they direct you here and there. They can't understand simple English and give wrong advice. My email address has been changed without my permission and I don't get the bills on the correct email address. Why in the world would I pay full expense for such a 3rd world service?

Please help.

Vodafone made a 'human error' and marked my account as deceased - therefore barring my service. They said a lady had called up with my mobile number and pin and asked to transfer my account into their name. After being on hold for 5 mins, I was told they were working on numerous applications at the time and had mixed up my account with a deceased lady's account. Not happy Jan.

I was helped by the advice on this site to get out of a contract with VF for supply of wireless internet, which did not work from day one. They conned me away from 3 with the promise of more data & faster speeds & it simply was total BS, it took 6 weeks to get a cancellation and refund after contacting TIO.

My dilemma now is that my better 1/2 & I have a very old deal with VF going back 15 years for mobile phones & we get loads of free stuff on a small monthly outlay but as it is an old plan it does not include all the modern stuff for smartphones. Our outgoing calls are rarely more than our included allowance & we have no problems communicating via sms for which we have a huge allowance. As well as that we have very reasonable international roaming with the deal as well as quite cheap international calls & free calls to any landline after 7pm, 6 days a week & all day Sunday. This has suited us well but now want to upgrade as the missus wants to keep in touch with family instantly via mms, email & Facebook etc.


We have decided to get into the real world & upgrade to some new whiz bang smart phones as well as a better deal for our current wireless supplier (Three 3), which will become VF again soon.

We are happy to go with any provider for 2 modern phones with full net access & all the bells & whistles as well as a deal for about 10GB of wireless internet access at a good enough connection to use skype.

VF has an adverising campaign here on the Gold Coast claiming all their problems are fixed & are offering attractive deals including keeping our existing account & adding an 'Internet Mobile Pack' at an attractive rate.

Problem is that I totally do not believe they can deliver what they claim & I don't want to go through the hoops with LARA & Mumbai ever again.

What I would like to ask you good people on here is: Has anybody switched from VF to another supplier for phone & mobile internet connections on the Gold Coast & been entirely happy with the service & if so could you tell me what company so I can make the switch?

Thanks in advance.

billing stupidity and the most obfuscating plans and rules ever. No 'like home' when travelling. Crap customer service- still waiting for a call back 7 days now! and dodgy coverage even in metro melbourne. Need I go on.....?

my mobile broadband credit ran out today less than 24 hours after a recharge. I called and they credited 200GB to my account which had been 'taken off'. Yet I have a 300GB charge for yesterday which can't be explained. Technician said most likely something downloaded that I didn't know about. I checked. No downloads. Historically I use less than 10GB a day!

I received a text from Vodafail asking me to call urgently to settle my bill. My usage was up as I had my phone on roaming. Despite my next bill being due on January 1, 2012, I was asked to cough up $450 on the spot to keep my account active. I did this as I cannot afford not to but felt bullied in to doing so. Once this contract is up I'm changing carriers. Customers who are with Vodafone long term are clearly dispensable.

Does anyone know what the limits were for a $69 contract 2 years ago with an iPhone? Voda tells me my cap is $400 worth of calls & 1 Gb of data, I distinctly remember at least $600 of calls. I have at the last month of my forsaken contract been billed an additional $86 - after they said they would waive my fees for 2 mths. I SWEAR they have done something to my contract.... and/or are trying to find a way to make me pay for the last 2 mths.
I can't access my bill (it takes days to update) and they're system keeps failing when I call so no one will give me info.
Argh. I'm swapping to another carrier on Saturday (my contract ended yesterday yaaay!!)

Finally coming to the end of my Contracts. I have 4 mobiles, all signed up with 3 (who are now Vodafone except if you talk to Vodafone!)and have had nothing but problems since the switch rollout. Billing, coverage, customer service (sorry customer abuse which they provide free of charge! Now switching to Telstra.......not much better but at least I can make a call and complete it without at least having to call back half way through. Only problem is that Vodafone are now having problems porting the numbers to another carrier. I guess I will also continue to receive bill demands from Vodafone over the next few months until they realize that I do not have a service with them anymore. Same thing happened 10 years ago when i was with them and it took me 2 years to get my credit rating cleared! Vodafone GO HOME and leave us in Australia to fight with our local carriers..............If I want a phone in India I will buy one.

Can't recharge my prepaid account since 3 December (5 days already) and will lose all my credits tonight because my account will expire if Vodafone recharge still doesn't work. I am also afraid that I will not be able to make calls or send SMS.

Paid my bill on time as usual. Two weeks later received text message bill overdue. Rang to say bill has been paid. Half hour wait in queue, gave details of payment, receipt no's etc. told will get back to me. two weeks go by no reply, bills keep coming as well billed for 55gig download I didn't make?? Rang back, told no note of my bill problems, have to explain all over. Another two weeks go by still nothing. Now I have no service at all??? Bills keep building.

Vodafone upgraded my partner's phone to an iPhone 4 midway through the contract due to endless reception complaints to which Vodafone concluded was due to 'new upgrades being incompatible with iPhone 3.' Since then, the problem has become worse. We are 10 minutes outside of Brisbane CBD and calls drop out, text messages don't send/receive, internet doesnt load and the list goes on. Vodafone's excuse is always 'we're currently doing upgrades.'

More recently, Vodafone took an extra payment off my credit card when I paid the bill last week. Dispite the fact that we have bank records and their receipts, they are denying they received two payments and are refusing to credit my account. I have been waiting for 6 days for someone to call me after 'investigating' the issue and even though I call regularly to chase it up, all I ever receive is a promise for someone to call me back.

I'm about to give this company away. They used to be a good company once upon a time and were a great alternative to the other telcos.

First of all there were problems with the reception - my bill has doubled when I had to resend test messages. Now there is supposed reception when there is none - send a text message for it to freeze and not send when there is apparently full barred up reception on my phone. Now they tell me I need to ring them to pay my bill. Funny how they can find me with a bill but I can't pay it. This is the second month.

I've lost patience finally as I have to use work time tomorrow to ring them. I don't have time to sit on the phone waiting for them to sort out my account. I've been a customer for a long time.
Pity they didn't learn from their recent mistakes with the privacy issues and listen to their customers as well.
Think I will check out someone else. Ahhhhhhhhhhhhhhhhh!

signed a new contract in Sept 2011 took an offer which icluded a Samsung Galaxy at no charge,lo and behold in November an account for over $200 in excess charges comes to my attention.

further enquiry reveals the account had not been upgraded,i furnished the details
of the contact and lo and behold they amended the account including excess charges
plus a bill for the handset.

yes i have lodged a complint with the TIO, tonite i spoke to the third account supervisor who assured me it would be resolved,i also requested the automatic debiting of my account would cease.

around 20 years as a customer its disgracefull ,its like authorised theft,i thought i would give them another chance--but its the last chance finished,finito i am looking to have the contract rescinded so i can move to another provider asap

Vodafone again, going through "upgrade" unable to provide to me sufficient support. I've lost my phone today, and unable to lodge anything, or bar services from my simcard until 12 hours later. So in the mean time, anyone that uses my phone will be able to do so freely, at my expense. Another great vodafone service after one of their staff members decided to use my account for their personal gain. How could a company at this size make such mistakes?

My mobile internet is practically useless, my mobile reception at home is getting worse, often zero coverage.
I recently purchased an android handset but in order to use android market I need to sign into a google account first. Every single attempt fails and it tells me my "sim is not provisioned for data services", Vodafail says it has nothing to do with them or their service and I need to contact the manufacturer. I've paid alot of money for an android handset that only makes/recieves calls/txt/pxt and nothing else.
They don't care at all and their "technical" advice is patronising. "Have you tried a soft reset?"
And how is it that I cannot walk back into the store where I purchaed this peice of crap and get some assistance?

I recently damaged my iPhone so I needed to do an insurance claim. The insurance claim was fine and I got my phone within a week (very happy about this). When I picked up my phone from the store I asked them when my contract was up and they said in 3 months and that I could upgrade for free. I was a tad annoyed about this as the insurance claim cost me $250 and I would have upgraded and avoided that cost. Anyway I thought I would give the new phone that I got from insurance to my sister as she was in need of a phone and I upgraded my phone over the phone. AS I was giving the insurance phone to my sister I needed something to tide me over until I get my phone from upgrades in the next 2 weeks. I went into the store in Rundle Mall in Adelaide to grab a cheapie phone. I was served by a young girl and she ran out the back and got me the $20 cheapie phone that I asked for and when she came back she asked for my drivers licence. I asked what she needed it for and she said that she needed to activate the pre-paid sim card that came with the phone. I looked at the board that the phone was on and said that there were other phones that said that tehy came in packs but this one didn't and there was no disclaimer saying that I needed to activate a free sim card that came with the phone let alone hand over my drivers licence to activate it. I said that I had no need for the sim card and seeing as it didn't state that I had to take it I didn't want it. She started talking about how it was by law that they had to activate a sim card with every pre paid phone sold and so on and so forth. I said I would like the literature that states that I need to activate a pre paid number when I just want to buy a pre paid phone. She printed out a form (the one I had to sign) and said that it stated it on there. I informed her that the form talked about activating a pre-paid mobile number, not purchasing a pre paid phone. A young man came to help serve and he got agitated when I pointed out that the form had nothing to do with purchasing a pre paid mobile phone and I would like the literature which said I had to activate a sim card when purchasing a pre paid mobile phone. He said he could not find it and I asked politely if he could dig it up and I would be back in the store in an hour once I had finished work. His response absolutely horrified me. His exact word were, "I would rather be serving customers that have to do this." Now I have 3 post paid accounts with vodafone. One for me, one for my mother and one for my father as they are a bit older and it is getting a bit much for them to deal with bills so I consider myself a customer of vodafone no matter how small my issue is. Before I lost my temper I politely told him that if he could be so kind as to try and find the paperwork regarding activating a pre paid sim card before I returned I would be more than happy to take it.

I returned to the store an hour later as I said that I would. The girls who served me the first time was there and she asked me to wait. She then went to the front of the store, spoke to another girl and the second girl served me. The second girl said that I could have the phone with no sim card but there would be no warranty on the phone. I found that strange and said so. She then changed her story a little and said it was because there was no way of tracking the phone if they sold it to me without a phone number that they activated. I informed her the the first girl told me that I could throw away the activated sim card if I didn't need it and if this was the case if I came back needing the phone repaired without that phone number how would they find it? She then said it would be because they would find me by name.

Now I am not up-to-date with all technology but I do know this from buying other phones outright (without a damn pre paid sim card), to find a phone that a store has sold they always record the imei number. This is what happened why I needed to get my receipt for insurance and I know for a fact my name was not on that receipt because I have just checked it against the pre paid one that I bought.

I decided to test this theory. I called up the Tea Tree Plaza store and told them that I had bought a pre paid phone from a store in another state and I wanted to know if I could get a copy of the receipt from her store. The girl on the phone said, "yes, all we need is the IMEI number in the back of the phone."

I actually then went into the Tea Tree Plaza store and pretended that I wanted to buy a pre paid phone and the same thing happened. A boy said that he needed to activate a pre-paid sim card with my pre paid phone. I went through a similar spiel with what happened at the Rundle Mall store and he refused to sell me the phone and that it was for warranty purposes that he needed to activate the sim card with the pre paid phone.

Strange.....considering that the girl from the Tea Tree Plaza store said earlier that all I needed was the IMEI number for a receipt.

I believe that the girl in the Rundle Mall store along with the boy at the Tea Tree Plaza store were just trying to bump up their quota of pre paid numbers for the month and I am absolutely disgusted.

I have since gone through the Vodafone website thoroughly and cannot find ANYTHING saying that all pre-paid phones have to have a pre-paid sim card activated with them. Vodafone, I am withdrawing my upgrade and am transferring all 3 of my numbers to another carrier as soon as my parents phones come out of contract!

......and all of this because one of your staff members demanded my personal details to sell something that she didn't need

i have recently applied to check my credit as I would like to buy a house. I find that vodafone has put me on the bad credit list cause I have not paid a bill from June 2007. Thing is i have been a client of theres all this time and have never been informed of any outstanding amount of $930. I am up to date with all my bills and have never even seen this amount stated on any bill of any of the several contracts I have signed over the years. I would have been happy to pay this but in this time I have not been able to get a car without any hassles, get credit of any kind and now it seems that I cant get a home loan. Now I would like to be compensated. The worst part about it all was it took me 3 days to actually find this account of mine. Now that they have found it they would like me to pay the amount. The bigger they get the worse they become.

I received my latest bill which was $50 over cap due to 'third party charges'. In the bill breakdown these all appeared as music downloads on the same day in the space of half an hour (when I was at work, with my phone in my pocket). I called vodafone to have the charges removed as I'm 100% sure that NO Music was downloaded to my iPhone. I was repeatedly told that I was wrong an that I, or someone else, had downloaded music to my handset through vodafone live, hence the charges. Whenever I mentioned the fact that this was impossible as I was at work, with my phone in my pocket, and that there is, ad never was, a single song on my phone or in my download history I was made out to be a liar, and told the best they could do was give me a 50% refund.

So either I've been scammed by vodafone, who've made a mistake and won't admit it... Or my account has been crammed by someone but vodafone don't want to know about it. Either way I'm pretty angry because I'm the one who's out of pocket.. And when I've tried to talk to them about it I've just been told that I'm wrong.

Great customer service vodafail.

Since day one I have have had been a horrible customer experience.
1. Them not changing from plan from a blackberry to an iPhone (when I gave instructions to)
2. despite being given the information upon ordering my new phone they didn't pass on my company name to the courier, therefore phone was not delivered
3. Roaming charges completely ridiculous even when I turned everything off . THey burn't me like that before.
5. Most recently and most frustratingly - I called them on Thursday 17 November to discuss a billing inquiry, and firstly there was a 40 minute wait to speak to someone, secondly when they did they said they couldn't look at my record and told me 'I' needed to call them back. Not good enough, why can't they call me when they know a customer want to speak to them. I asked them to call me back on the Friday at 10am (to date they've still not called.

Today 27th November some 9 days later I called them after no actionable response from their customer service, Facebook or twitter staff. They claim they called me yet um....er no voice mail from them, I only got a text message last week instructing me to call them.

For a communications company they really don't like picking up the phone to call a customer.

My partner was with 3, now been forced to come to vodafail and now even calling each other the reception is worse. It just staggers me how EVERYTHING they do is so wrong and they have no idea about customer loyalty, customer service or picking up the phone to make things right.

Epic Vodafail - I wish I could get out of this contract, its been nightmare since day one. Everything about vodafone does not work and definitely not for the customer. I want out - as soon as possible

I tried to recharge my prepaid mobile on the Vodafone website but it was down so I tried to recharge on my phone by using my credit card. The recording told me that they could not confirm that the payment had been processed and to check again later.
I checked my phone the next day, no recharge. But I checked my credit card account and $29 had been taken. I rang Vodafone to see what my options were. They said that yes the payment had been taken and yes the recharge had not gone onto my phone.
They said if I wanted to get a refund, I would need to fax them a bank statement showing that $29 had been deducted from my acct and they would put a refund back into that acct.
I did this and got a phone call saying that my statement did not show $29 was paid to Vodafone. I told the man that this was what my bank gave me, I was told I could not submit an internet copy which shows that info. He said he would need to verify with my bank. This was done, he said the refund would be in my acct in 24hrs.
I checked my acct, no refund. I called Vodafone back and they told me that the request sent to their finance section did not say a supervisor's name and date of incident. They said this would now be fixed and the refund would be in my acct in 24hrs.
I checked my acct again, still no refund. I tried to call Vodafone back but the phone line was playing up. I then decided to send an email to Vodafone through their website.
I received a response saying that according to their records, the refund should have been in my acct. I checked my acct, nothing, so I replied that it was not. The reply I got was that the finance dept would look into this.
Last night I received a phone call from Vodafone saying I would need to submit a bank statement. I said no I will not as I have already provided this information. I was told again and again that I would need to submit this. I kept saying no I refuse to do this because I had already submitted this information.
The lady said she would get back to me when she could look at her options. I got another phone call from her and she said "seeing as you won't submit a bank statement, all I can do is put an extra $29 recharge on your prepaid acct". I said no (and I admit I did swear because I was extremely angry with the way I was treated) and hung up. I then proceeded to send another email (once I had calmed down) to Vodafone saying I will NOT be submitting anymore information, I have already done this and that I would NOT be going through their company again and I would tell my family & friends not to use them either. I have not had any response so far.
I am extremely unhappy with their service, with the way I have been treated. I am sick of the lack of communication (between themselves) and I am going to keep onto them until something is done!

Billed for 2 plans on the one mobile phone. Ridiculous.

I have had three orders cancled, twice paid money on credit card and waiting for it to NOT to be redeamed for funds to be released back into my account. Third cancelation says something about a problem "faild payment on my bonus bank redemption", thing is I had enough bonus Bank Bank dollars to purchase the unit outright, so there should have been no failure. I have order statments to back this up. Is there really going to be any of value redemption on this promotion or has it been a complete failur from the start as they continued to prompte the "Loyalty Programme"?

I have been waiting 16 days (6/11/2011) for my 3 service to kick over to Vodafone.
Everyday told something new. As of 22/11 still not active and i have now been told i will receive no compensation for my Vodaphone account.
I have contacted the Ombudsman and hope they can sort out this issue.

I originally signed what the sales clerk told me was a six month mobile internet contract with vodafone (let it be a lesson, read ur contracts.. .. all of it!)It turned out of course to be a 12 month. Due to no, or very little reception and complaints to Vodafone and the ombudsman re both reception and billing, the service was cancelled, except that vodafone still felt that they could bill me for a service i am not under contract for, don't use, and has been officially cancelled. So i went to my local vodafone outlet( i prefer them to wait on hold rather than using my own credtit) where the kind sales staff showed me on their system that my contract was cancelled and that i was no longer a customer. They did some messing around before ensuring me that the bills would stop. Since then i have recieved 2 Bills from vodafone for a service that does not work, is out of contract, has been cancelled 3 times, is recorded on vodafone's own system as "Account terminated" and has an ombudsman report filed against it.

I only migrated to Vodafone 10 data ago. From the second I ordered my phone I had problems. The stupid bitch upgrading me to the iPhone 4s didn't ask for my bank details and then had to call after two days to get them so my phone still didn't get sent out. Then she put my work address down wrong. She didn't put down a shop name or number, idiot. I had to pick up the phone myself! My pocket wifi never arrived. Then I get a bill last week. For a different number under my name!! The shifty cunts in Vodafone opened up another account without any identification or visual contact of me! And all they could offer was $20 off the bill. As if you'd expect me to pay for an account I never opened. Then I was stuck on the phone to the Indian bitch for an hour because I couldn't understand her and she was talking too fast anddd she wouldn't even tell me who in the staff authorized the account to be opened. Seriously who is stupid enough to open two UNLIMITED plans in one persons name. Fuckwits! Can't wait to fuck them over for fraud

When I changed from 3 to Vodafone I change my plan as from 45AUD cap+International call to 20AUD sim card only+International call. When I received my first bill I was so surprised that they haven't put the International call pack into my account so I have to pay full amount for my international calls. Since I've done the contract on telephone, I just rang the customer line and they told me they could only refund 25% of the international call part. Unless I can find a hard copy of my contract, I won't be able to get a full amount refund. So I went to Vodafone store and requested for a hardcopy. But there is nothing about International call pack mentioned on it.
Then I asked if I could request for the audio record of my contract. They simply refused it. Luckily one Vodafone staff helped me to call the service line. At first they said only 30% of my international call fee can be cancelled. I refused it directly. After a few seconds they asked if I accept 50% refund. Then I was totally upset and insisted to get a full amount refund. After 10 more minutes the staff lady told me that "they" agreed to refund me in full price but I have to wait untill next month when the new bill comes.

In the previous month (bill ending October 20th), I had 428mb of internet data remaining on my account at 10:59 October 20th 2011. I regularly check my internet data usage because I don't want to go over the limit and accrue big fines.

When Vodafone generated the bill for the month ending October 20th, I found out that my data usage was over the limit. I found out a few days later that Vodafone had only been updating their usage every 5 days (due to their technical difficulties).

I contacted Vodafone about the issue, they informed me that it took 24 to 48 hours to update their internet data usage. Fair enough, but it obviously took much longer.

If I was provided with an appropriate update every 1 to 2 days, I would not have used more data than I had to use. I have called Vodafone repeatedly about this problem. They say it is my fault for using the data, even though they agree their system was not updating for 5 days at a time.

I had a bill of $136 extra to pay. They agreed to halve it to $69 in extra charges. But I haven't paid it because I don't believe I am in the wrong.

I have just ended another month with a bill ending on November 20th. This past month I have been very careful to stay under the data usage. I have a screenshot of my data usage available (showing 1.4gb of internet data) available at 20:01 on 20th November 2011.

Now I am being told that I have an extra charge of $22 for the November month. There is no way that I went over the internet data usage charge. When I call Vodafone, they tell me to wait until the bill is generated.

Vodafone can't tell me why they have charged me an extra $22 in November. All they can say is it must be from the October month. There service has been useless. I end a 12 month contract with them at the end of December. There is no chance that I will ever choose them again.

I am using iphone4 but the issue is the way they charge is incorrect and wrong information. I am on $69 cap plan and get $700 credit each month to used(Got 2GB for data allowance but never used it cause voda very slow connection). I register consume(iphone apps for credit allowance and limit) and always check/send sms to 1512 for credit left in that month.
According to that month, I only used $650 credit which I still have another $50 to spend and when the bill comes it said that I over used. So I need to pay $69(for my cap) plus extra around $20.....Based on my bill that $650 is not including GST....But everytime I send sms to 1512 to get my credit limit notifications left and it said I still have another $50 left.
It happens with me twice and I try to use the credit and stop making calls/sms/mms 5 days in advance so vodafail system will get an update for my credit limit. And even last day update before my billing cycle, I still has $50 credit allowance left.

In this case why vodafone gives or sends wrong information about my credit limit and not updating on their network?? so they can rip off customer money.

What a loser?? and it happens twice,contact customer service and they only said change provider or go to TIO(They don't want to solve or assist anymore)... and advise me to use only $550 instead of $700 credit allowance.

So whats the point I pay $69 and only get $550 ?????WTF...so dissapointed as more than 2 years with vodafone.......

Recently left Vodafone due to terrible coverage and then was charged a early termination fee after being told earlier in the year (via email) that I could terminate my contract at any time with no penalty.

I called to discuss this with Vodafone only to be given the run around and told that I would need to pay - After being placed on hold 100 times and my continuing to object to paying the fee when I had emails saying otherwise, I was transfered to a supervisor who told me that he would personally call me back in 3 days - Highly excessive time if you ask me!! Espcially when I receive a TXT saying "proceedings will commence if you dont pay your outstanding account".

I then call to lodge a complaint and to my surprise end up in the same call centre where I expressed my concerns to the lady about the consultant potentially being her supervisor or sitting next to her or being her best friend only to be transferred to her supervisor to make the complaint and guess who answers...one of the people I was wanting to make a complaint about!!!

Pathetic! In one hand happy to no longer be a cutstomer of theirs but in the other just want this overdue account cleared!

I'm trying to access my account through the My Vodafone website, I am able to log in, but trying to access certain sections just leads to timeouts and error messages. A couple of examples, if I go to Bill History or My Details I get:

Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again later.

If I go to Premium TXT I get:

Premium TXT
Sorry, something went wrong with your request. Please try again.

I called customer service, and they had me clear my browser cache which didn't fix it then for some reason had me visit google to see if that worked despite the fact I had already said I could log into the my vodafone site I just couldn't access any of the options.

Been with Vodafone for years was good until they took over the three network . Service on two seperate devices is usless in city centre of Perth plus other major location around WA and Peth . Had a direct debit payment method each month to take out the amount out of my bank , But still get overdue fees when it is direct debit and never go close to any limits ? Vodafone cant tell me why only they didnt dierect debit the monthly limit on last month ? So they charge me overdue fee for they mistake ?

I have been a Vodafone customer for about 4 years. In that time, I have been consistently faced with the most incrediblly incompetent and infuriating service I have ever experienced in my life. Dealing with dropped calls, no coverage, bungled payments is mind bogglingly infuriating but pales in comparison to going through the process of speaking to a Vodafone consultant in India, which takes an hour each time when you actually get through, and they have no record of previous agreements reached for the account on earlier extended calls. Just today, I had my phone cut off out of NOWHERE after calling vodafone on Monday to get a payment extension until Friday, which was granted. I actually paid my bill onWednesday - but SURPRISE, my phone is blocked by Thursday morning. Vodafone is a joke and a failure! I am a peaceful and relaxed person most of the time. My home was recently unfortunately burgled and we lost most of our valuable items. The next day, the police were trying to call me ALL DAY - they called me 10 TIMES - and although I had full service on my mobile, none of the calls came through. I know this is something to do with vodafone Because other people tell me the same thing REGULARLY. With 100 percent honesty, I can say my anger and frustration at being burgled was only a fraction of the sheer frustration I went through going through a run of the mill conversation with a vodafone employee the next day who (surprise!) had no record of a $100 credit being applied to my account a month earlier after I complained about the issues with coverage and being overcharged. Thanks for wasting another few hours of my life Vodafone, for NOTHING. I honestly don't have anything in my life that makes my blood boil like this. Vodafone is a DISGRACE and an embarrassment to our nation. They have lost yet another longstanding customer that would have stayed if they didn't so consistently royally screw things up for $200 per month. EXTORTION.

Vodafone wants to charge me $900 because my new iphone 4s has uploaded 3.5GB via 3G network. No one can tell me what has been uploaded and or where Im uploading data to. I'm currently waiting for the TIO to contact me. My service has been suspended and my case wont be investigate until the next billing cycle which is in the first week of December. Worst customer service ever!

In late August I rang up Vodafone with the intention of changing my number from a post paid to a pre paid account. I was sick of their shit which everyone is well aware and just wanted to keep my number which I've had for many years. My contract was due to run out on or around 7 September 2011. After speaking to one customer service representative, then being passed on to the customer retention team (even more annoying with their attempts to retain you), I was finally able to get the guy to change my account over. He asked me whether I wanted to do it straight away, or after my contract had expired. I said after it had expired because I don't want to pay and not receive service (which is what would've happened if I decided to change straight away). As I was on the $114 unlimited cap, I essentially paid for my service already.

Anyway he said he would have it done, without me needing to call back. I made sure of this because I wanted to make sure that this was the last time I would have to speak to Vodafone. He confirmed this and I was on my merry way.

Some time in October, I received a bill from Vodafone. I stupidly thought that this might be my last bill from them, so I paid it. In November, I received another bill from Vodafone. I knew straight away that they hadn't changed my number across and that I was essentially still paying $114 a month. I rang up on Saturday 12 November to try and rectify this issue, only for them to tell me to call back on Monday. I rang back on Monday, still without the issue resolved.

It's bad enough that they didn't do what they promised, I think this is just a tricky little technique they employ to keep customers. It makes me so angry as I've rung up about 5 or 6 times for this same matter and it's still to be resolved. Everytime I ask to speak to someone who can do something about it, or someone in Australia all the customer service representatives can say to me is I don't know if you will be transferred to Australia... Bloody gold Vodafone.

I had to migrate from 3 to Vodafone due to coverage issues. I received my first bill from them which was 2 bills in 1, as apparently I have to pay in advance for a service I have not yet used, this was not advised when I agreed to the migration. A week after my due date of my first bill I had my service cut even though I did try to call them to arrange a 3 day extension but their billing system was down for 24 hours and this morning they did a system upgrade. By the time I got to speak to someone my service had been cut, they did not care and said it was fine to pay the bill but would not restore my service or lack there of. I tried to call them later tonight after nearly an hour on hold, I was told that this was policy, I asked to ask to speak to a manager and I was quite polite and the representative kept muting me and then disconnected my call. I called back again, again a long hold time, asked to speak to a manager, advised I wasn't happy with the service and the representative hung up on me again. I am now going to take this further so my experience is a MASSIVE FAIL :-(

Having spent 5 hrs on the phone over 10 phone calls to their customer service and 2 TIO complaints, I STILL receive a text saying I owe them money after my account was supposed to be closed in June 2011 (currently Nov 2011). During another 50 minute phone call the operator tells me they credited some money they owed me to my bank account twice, so I owe them money. I checked my bank statements and this was not so. After waiting on hold for 10 minutes he comes back, gives me a transaction reference and stops speaking. I assume he meant check it with the bank, so when I became cross he rudely interrupts and says "STOP TALKING!" I was alarmed and stopped. After more confusion I finally decipher he means they wiped the supposed amount I owed them from my record. Apart from the utter hopelessness and dishonesty of their company, customer service and billing team that I have encountered over the last 5 months, I receive the RUDEST response from a customer service operator that I have ever received in my life. NEVER NEVER NEVER NEVER will I use Vodafone for ANYTHING ever again, so long as I shall ever live.
FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I receive my 3-internet bill to my email on November 4th with a due date November 11th (7day due date to direct debit). My friend gets 3 odd weeks to pay his bill.......i only found out about the bill when i checked my bank account as i only open that email once a week. Not happy at all to have them do what they want with my money without me knowing.

I am being overbilled - I've spent hours on the phone discussing ti with them too. Their website constantly forces you to login again. I changed from 3 to Vodafone in response to their offers, and specifically was told (a) it would be the end of my bills from 3 (I am still getting bills from them) and (b) Facebook is free, including links visited. I am not surprised to find this is not the case, but I did doublecheck, at the time. So I have since spent 3 hours on the phone getting that first bill waived, but they then went back on this and billed me anyway. And when it was not paid (the money didn't come out of my account, because I don't have that much in my account) my phone is now not able to send texts, make calls, or use the Internet. Fantastic.

Remaining balance not showing up in website, wrong name on account details online all of a sudden, tried to call and "they are dealing with urgent account maintenance". Not to mention calls always dropping out, no/bad service and bad customer service over the phone!

very poor reception, drop outs, incorrect billing, and the worst customer service ever.

i waited 1 hour only to be told the system is down in India and they can not look up my account.

I asked for a supervisor after 45 mins they hung up.

I am glad i am out of my contract.

i have been a loyal voda customer sine 1998- i am finished with vodafone..

billing is a total rort i,m not uesing my phone that much but my bill keeps getting higher 60.00 per mth to 73.00 per mth seam.s to me big GST

Ive been with vodafone from last 3 months and i have 3 bars sometimes they drop to 1 and sometimes my iPhone shows searching on top anyways i have 1.5 gig of data that finished so fast coz i shifted my home and didnt had the internet there. I couldnt keep any track of how much data i used coz there system does not show me real time usage data. My data usage exceed by $8 and i called customer service, the guy gave me 500 MB to use and the next day i was happy i just have $8 up but when i checked my account balance it was up by $249 i called them and they told me its because of our system is designed in a way that does not show real time update. i was so pissed i told that guy in india that it use to show me when i was with optus but he keep saying tht there is no provider that tells you ur real time data. I told him its just to benefit the company and he had no answer even 3 updates their usage every day at 9 and vodafone do it after 48 hours and still that customer service told me you have to keep track and i told that idiot how can i keep track if you update it every 48 hours.. Im so pissed i want to get rid of it can anyone tell me how to make complaint about them and their shitty service?

Congratulations for getting the Samsung Galaxie 2 at 5$ only per month. Well Done.

However I have done better today.

I have 5 accounts with Three but made the mistake to migrate to Vodafone last month. For the past 5 weeks I have nothing but abuses and profanities against the Vodafone customers services and counter service staff, some of whom cried. I also threatened to walk off my contract without paying(I can lose my credit card and have new numbers reissued) and kicked up so much fuss with their priority service that they repeatedly called me to stop me from migrating back to Telstra.

I am saying this here so that you guys should repeat the same abuses to their Vodafone staff, I have used up to 5 phones to choke up their customer service line every time they put me on hold for more than 15 min. Make they pay dearly for their sloppy services and shonky connections. Guess what...they rewarded me by first waiving two of my 5 account of all minimum charges for 1 month, from last week. I abused them again today, they lifted the waiving to all 5 accounts for the next 6 months, saving me like $1,300.00 in total.

Who says that abusive and discourteous bheaviours does not pay ?

If you wish send me your response so that I can copy to you all the voice recording of the abuses and profanities I used, and the rewards Vodafone conceded to me following my beliggerence. Payback time for these corporate bulies.

OCCUPY WALL STREET.

Billing disputes

I migrated from 3 to vodafone in July and I have been trying to log onto online billing website since then. I have called the call centre about 5-6 times and everytime they reset my password and it still does not work, and every time someone promised to call me back, its has been 4 months, no one called.

STUPID NET ARGHGHGHGHGH
ITS ALWAYS LAGGING
AND BILLED 2 gb on me even though i didn't use that much -.-
NANDA DESUKA

My mobile broadband account with Vodafone was closed 19th November 2010. I have made more than 80 phone calls to Vodafone to close account, and wasted more than 30 hours on the phone. Now I am getting NRG debt collectors on the phone to chase me. Vodafone are the worst business I have ever dealt with.

Billed for data not used, was sent sms informing me of spending outside my contract, when I rang I was told to ignore the sms as it was a fault, them billed $400.i have never been over my contract amount

My $29 Jumbo Cap ran out on November 3rd, which I recharged over the phone with my debit card. I was then able to use my phone for the next two days.

All of a sudden, on the morning of November 5th, my phone tells me I've run out of credit. I checked my bank-statement online and, of course, the $29 was on there, clear as day, processed to Vodafone. And yet, it the almighty brick tells me that I've used all my credit.

"Impossible!", I declare, "I could never have done such a thing, as I work very hard all day and couldn't possibly have had the all-encompassing troll-like dedication to use $150 worth of credit in two days!"

So I ring up the help lady, and she's automatically aggressive towards me, which I hate, because I'm so very reasonable and so is my enquiry. I tried to explain to her my predicament, and she is telling me that their must have been a billing issue, and that my payment was never processed on their end, futhermore, they don't have a record of my order.

In order for my recharge to be processed (which, she says, will take 30 days), I have to fax them a paper version of my bank statement.

Why then, oh knowledgable Vodafone lady, was I able to make calls/send texts from the 3rd to the 5th, when I had no credit on the morning of the 3rd? HMM?

Furthermore, the lady tells me that to make up for my inconvenience, they're going to double my credit the next time I recharge. Which is no help to me, as I only recharge because it runs out after a month, not because I eat through the credit, which is why I always get the cheapest option in the first place. Grrrrrr.

Why do they offer these technological services if they don't work?

After being able to use my online account for the first six months of my contract, my online account was cancelled. I couldn't log in to my online account for five months. I waited at a vodafone store for 45 minutes, and when I told the employee my problem he said "I can't do anything" and walked away. When I called customer service they told me to register my phone online which I attempted countless times. Everytime I tried to register my phone they sent a password by txt message to my phone, and everytime I entered it online it was rejected as an "invalid password". The issue was resolved only after I made a complaint to the telecommunications Industry Ombudsman. I will never go with Vodafone again and luckily I only have 2 months left on my contract. I can't wait

No data coverage in the Sydney CBD again, thanks vodafail. I wonder how much data I'd use each billing cycle if you didn't only load 50% of a site before falling over. The amount of times I have to refresh must mean I cumulatively use more data than I would if your network wasn't pathetic.

I've been charged $30 extra in one of my bills. I've been keeping an eye on my usage through 1512 and online account to ensure not exceeding my plan limits..I talked to customer care and after long debate they acknowledged that they "have glitch in the Billing system" and the usage amounts sent to me was not correct, they acknowledged that..but they were sorry and "Can't" deduct the extra charges.."yes you received incorrect usage information, we had problem with our system.. but we can't deduct these charges"..What a smart business who doesn't care about reputation..really Vodafail for ever...!!!

I took out a mobile broadband a couple of years ago. Having not used it in months I decided to cancel my contract and pay for whatever was remaining. After a horrid phone call where customer service was trying to sell me other products and trying to have me keep the product I no longer wanted, I finally thought I was rid of Vodafone once and for all. 4 months passed before I actually noticed on my bank statements that I was STILL being charged for the service I had cancelled! I called back again to have this problem rectified and this time was told the money would be credited within 3 weeks! So 6 weeks later, I call back as no money has been credited to my account and was told "oh yeah, we didn't seem to have the right bank details so we couldn't send you the money" This is the same account they were taking money from! So had I not called or realised what was happening, I may not have ever seem my money again! I will now wait and see if my account is credited by the end of the week. I am not holding my breath!

My 81 year old dad received an unsolicited sms message on his Telstra mobile purporting to be from "Auvodafone" - no sender's number supplied, on 27.10.11 stating $136.50 owing on account no. 635312466 has been sent to your email address - due for payment of 15 Nov".
Dad doesn't have an account with Vodafone. I emailed them just now (29.10.11,13:14)& immediately received an automatic reply email stating "due to higher than anticipated volume of email enquiries, we are currently experiencing some delays in email response" then advertising how to port to their company! At the bottom of their reply, it says "status: solved"!!
Bizarre that they can claim to have solved a query from a live human being using an automatic response! We're assuming the sms is spam. Can they somehow interfere with credit ratings if dad ignores the message? Thank you for your site - it's a great play-on-words name too!
Pam Topham

Network: Signed up several months ago on a 65+5 for the Desire HD on infinate... wow.. a typical CBD phonecall takes at least 3-4 attempts to even connect. Tried several phones, and it appears as though my only option is to stick purely to GSM if I actually want to make and receive calls.
Billing: Got my first email bill no problems.. payed it via bpay... no problems.. set up an automatic payment via internet banking... 2 months pass, 3, 4... then my phone dies! So i call... guess what!? Voda has been accepting automatoc payment every month into the wrong account (i.e changed my bpay reference number after first bill, has populated via vodafone account with 9 year old '3' data from an old contract i was on), and of course, has been sending all email and other correspondance to another address.. BUT keeping the money, and DISCONNECTING ME for non payment. So, to restore my service and avoid a bad credit note, I had to pay 390 odd dollars (including late payment fees) and chase the bPay payments which have left my account with my bank...Yay! Thank you vodafone! Thank you for the phone call after month 1 to let me know that there was a payment issue on my account (sarcasm)!
I am definately on an infinate plan... infinate rubbish! Time to go to the TIO... FAIL!
On a side note... ive been with 3 for years on another contract I use for work.. I just switched to telstra for the same network reasons as above.. 3 has degraded in network quality severely - particularly with internet speed and coverage... and I got TIRED of seeing 'E' and paying per MB for roaming that didnt even bloody work!

DO NOT SIGN UP WITH VODAFONE!!! VFH AU - Shame on you for sucking in so many unsuspecting customers (especially those who paid out existing contracts to join your pathetic network!)

I ask to go on a higher cap and they tell me it should go through in 2 days. After 2 days I start increasing my downloads to that of the new cap and then get suspended for going over cap. I call up and they havent upgraded my cap. They tell me I have to pay part of the bill or no reconnection. They tell me the will put in a dispute and give me my money back but after they reconnect me they direct debit the rest out of my account. Over $500 all up. Three months later still no money. I keep calling and they keep telling me the money should only be a few more days so I ring the TIO. Nice person calls me and tells me sorry about the others people at the call centre we will give you your money plus "Good Will" bonus (so no more trouble with Ombudsman). Then Vodafone calls me back and says investigation into your problem so money will take longer. Nice person I spoke to no longer works there and new person is not as nice.

Three months and no money still

Usually I can bare the fact that Vodafone lags two days in handing out information of my "current" credit balance, but in the past few days they have pushed it too far and have increased the period to 5 days. What's even worse is that when I go onto MyVodafone or get the text or ring the Vodafone account balance they still insist that the information is only at maximum 24 hours! I WANT MY REAL ACCOUNT BALANCE ON THE SPOT! How come Telstra can do this and Vodafone can't, it can't be THAT hard!

Switched over from 3 after being told my Internet reception might be better. Not will be better, but could be better, otherwise it would be the same. After the switch I got absolutely no Internet reception in my house even though 3 was blazingly fast. Call reception sounded like talking through a wall most of the time as well, so I switched to Virgin.

Just received a $466 early termination bill even though I was told that I would be put on a month to month contract. The billing service personnel just kept repeating the same thing over and over until I exploded. Then he decided to try and give me another number to call which I refused. I told him that the contract I am on has to match what I was told over the phone or it is illegal, and then I went and filed a complaint at the TIO website. So shall wait and see what happens.

As a by note my wife was on the same plan with 3 and ordered her Vodafone sim card but didn't actually activate it. She still had a few months to go on a 3 24 month contract, but the Vodafone salesperson said she is now on a month to month contract. Funnily enough she hasn't had any problems with the switch over to Virgin.

I dont know if any of you have a similar story, but with Vodafone (Vodafail) i wont' be surprised if others have the same story. But to cut long story short
For last 4 months Vodafone is sending me warnings that my account is overdue. When i tried to call vodafone several times to clarify the issue and prove that Vodafone is deducting payments from my Credit card and i have proof of that (SMS messages, Credit card account, bank confirmation trasnaction numbers and Vodafone "Payments recieved" emails !!) so what is happening? please someone tell me, when i try to call their billing team, i get answer from their call center in India and the guy on the phone says "Your account is overdue" and I tell him then who is collecting the money? It is going to a vodafone account, and he answers "Your account is overdue"... after all this is Vodafail the company that seems to be run by monkeys. Today i had enough and i lodged a complaint to the Obudsman. I hope that this company will loose its license to provide service in Australia, I am not sure how many more customers are getting ripped off here!!

Almost a month after they told me they'll send out a satchel for WiFi return and STILL no satchel but they have the hide to charge me for it... This is clearly some kind of accounting thing. Charge the amount and then not collect it.

I called to cancel our contract with Vodafone after finally getting fed up with coverage issues all around Sydney, particularly in the lower blue mountains and after losing my 2nd $10,000 contract for work due to voicemails being delayed over a week...

First Call: July 2011
Spoke to lady in call centre (name withheld) regarding cancellation. Long story short, she will send out some bags for the current iPhone handsets to be retrieved and when they are received at their centre, they will waive the early termination payment and send us a bill for what is left owing.

What happened... Very little, in fact NOTHING!. No bags sent out. Next month... another bill.!!

Second Call: October 19th

Called to remind them about bag and query why it was sent to NRG debt collectors with an amount we have no record of. No real sense made here and my wife hung up after 45mins of going no where.

Third Call: October 26th

Called to as about what was going on and put in a new request for the bags. guy was helpful. He put through the order for the bags and said they will arrive in 5 days or so. GREAT. Asked him what to do about NRG, "Just call them and tell them about our arrangement." No problem.

Called NRG... they are just interested in getting their money and said that we need to call Vodafone regarding any amounts that have been revised.

Called Vodafone back to get the revised amount after the phones get sent back and to get the account back from NRG.
Basic customer service could not help so tx me to other dept.
He said that the account was sent to NRG in August, a month after I asked for the contract to be cancelled. When I asked about the other $1000 added on the NRG bill, he said some was commission and some was a early termination payment??? I said that it was waived and he said OK.

I asked him to pull the account from NRG and to forward me the amount left outstanding. He cant do that until he gets the phones back. So when/if the bags get here, we will see.

Live usage detail on Vodafail website is a big joke. At the time I wrote this (25/10), I checked MY Account section on Vodafail website & guess what? Only see usage detail up to 20/10 which is 5 days ago. Vodafail states clearly on their site that it should be up to 1 date old only. In my case, it's 5 days old huh?

Damn you Vodafail. For now I am stuck with you cursed company cause all my family members are with 3 (need to call them for free).

I can understand the odd delay of a day or two occasionally, but the useage updates have been lagging for some time - recently 4 or 5 days seems to be the norm. I do keep track of my useage myself, but it would be nice to rely on Vodafone's info, particularly when billing time comes up. Am I whinging unnecessarily??

Was with 3 for close to 7 years but now all new contracts are getting moved onto vodafone. So I moved my phone and Internet to them. For 10 months my Internet cap is no more than $39 then I get a phone call the other day from them trying to get me to upgrade my plan because my bill is over $1000 for the month. I don't download anything on the net and hardly even use it. Then they suspended my account even though my bill is not overdue. I rang them up and they basically told me I am a liar and I will need to pay the bill in full

I am currently trying to transfer my mobile number from my prepaid account to my new postpaid account. I thought this would be very simple as both accounts are with Vodafone. I just spoke with a call centre worker and it was so frustrating. He had a strong accent so I had to keep asking him to repeat himself, plus he couldn't understand me and kept asking me to repeat myself, then he said the line was bad and he couldn't hear me (I was calling from my Vodafone mobile!!!)

After a while, he told me that the account had been transferred from prepaid to postpaid, but the way he phrased it made me think that he had just converted my prepaid account into a postpaid account, rather than transferring my mobile number to my existing postpaid account. The call cut out before I could clarify this with him.

I am really frustrated - I understand that Vodafone uses foreign call centres to keep costs down, but onshore centres would be so much better. The most important thing you want out of a call centre is ease of communication between the call centre employee and the client - onshore centres would help with this.

I am 3/Vodafone and I continue to have issues with poor or no reception, phone shuting down and restarting, and not recieving messages till the day after. My phone has very limited reception in my home so I have to go otuside by a tree in the front garden to make a call or send message as this is the only place I seem to get reception. I also have trouble sending mutimedia message as they sit in my outbox for days before they actually send. I was also recently in Townsville for 2 months and was billed for all data use during this period (even thou I have a data packeage that I pay for on my contract). When I spoke with customer service I was advised that it was because I was on roaming...I was still in Austraila and not in a remote area?!? I also tried to explain to them at this time that I was having alot of reception difficulties, and whilst I was doing so I kept dropping out, so they asked if they could call me back on a landline beacuse they couldn't hear me clearly...I made the point that this is why I wanted out of contract but unfortunatley my phone dropped out before I heard their reply!

I have had non stop issues with coverage and my phone turning itself on and off and not having coverage even in apparently good areas. When I complained they had no issues with ending my contract 4 months early and waiving the termination fees if I sent my handset back. Fine I just wanted out. Over two months later and I have sent the handset back and they tell me it is received yet I was charged the $500 termination fee and it has still not been credited back to my account!!! Hours and hours on hold and lots of being disconnected and told it has to be sent to back of house and will be done within 6 working days and still nothing.

I have been with Vodafone for over 6 years. My mother, brother and father are also with Vodafone. None of us had experienced any problems with them to date and they were offering plans with the new iphone 4s that suited me. I went in today and requested the iphone on the $59 a month CAP plan (with $0 to pay for the phone). Unfortunately I am someone who is easily persuaded by salespeople, it's just my nature, so i always do my research first so I know what to get and don't get ripped off. The salesman today - and what a salesman he was - gave me every reason under the sun why I should go with their new INFINITE plan as opposed to the CAP plan, telling me the CAP plan is more for overseas calls while the infinite plan is better for local calls etc. Tried to sell me the most expensive one and i flatly refused. Eventually he had me agreeing to the $45 INFINITE plan with an extra $17 for the phone. All up not much difference to the $59 CAP. But then the extra charges come in, an extra $4 a month for another 700MB of data since it only comes with 500MB (as opposed to the CAP that has 2GB!) and then the insurance was offered as well. I was hesitant and he said don't worry all this has a 14 day cooling off period. To which I asked if that also meant changing the plan and he said of course, I could change the plan with Vodafone Customer Service. After thinking it over I decided I had been talked into something I didn't want and called customer service to change to the $59 CAP. He was very helpful and changed the plan and deleted the extra $4 I had bundled on for extra data and at the end of the conversation I also confirmed that the $17 for the phone (as part of the INFINITE plan) had been deleted to which he responded NO, I still had to pay the $17 as that was an agreement with the store. How can it be since every Vodafone store and online offer the same thing! I called the store and was told the following:
"The $17 is not reversible. Once I have signed up for the contract, the handset charges will be the same no matter what plan I change to"
I then called Vodafone customer complaints and told the lady the situation. I was then on hold and ten minutes later she returned to say there is nothing she can do about it, she has spoken to her manager and he said there is nothing customer serviced can do, I will have to enquire with the store. I told her that was not good enough and requested to speak to the manager. I was put through to the Accounts Manager and he still claimed that he could do nothing. I told him that was unacceptable and eventually he said he could offer me a $5 per month credit. This would mean that I am paying $59 a month for the CAP plan - which should include the handset for $0 plus an extra $17 that they claim I cannot get out of. With the $5 credit I am giving Vodafone $12 for absolutely nothing! Not Acceptable. I told the Accounts Manager that this result was not sufficient and that I will be inquiring with the ACCC to which he said "fine go ahead" and hung up!!
I have never experienced anything like this in my life. Firstly from the Salesman (who is actually the MANAGER of that store - Bondi Junction Westfield) - who didn't exactly lie but certainly did not give me all the information and the truth. Secondly why does Vodafone have a complaints department if they don't actually try and solve those complaints. If the account manager could credit me $5 he surely could credit me $17!
Is there anything I can do with this? It just seems like a complete rip off and I am now stuck with paying alot more than I wanted to for the next 24 months - money I can't really afford to just throw away like this...

No need to mention how bad the Vodafone service has became, but here is a different story:
On my last day of billing period (as usual) I checked my credit balance after 5+ hours from my last call, just to know how much left of my credit to use and make some international call of some family members.
It told me that there are $128 out of $500 left for me
ten I made some international calls within this limit; the bill came later with extra $91 for extra international calls.
Vodafone support told me "you have made these calls, and our system takes up to 48 hours to update your credit, and you need to be careful next time", I said how can I be careful; should I keep record of my calls over a month period and sum them just to know what is left !!
or should I be careful by not using the reported remaining amount (%25 of $500) and lose them just to be safe!!!
The most interesting thing, the support call manager told me that I shouldn't make any calls 48 hours before using the remaining credit, just to be sure of the actual credit.

Finally I asked to talk to their highest manager in Australia no India, but she said only India person is available and he can call me later.
I'm sick of that and really need to get out of that contract ASAP (14 months left), but how?

They promised me 6 months free on two accounts now won't honour it

Vodafone is charging users,which you won't know unless you thoroughly check your bill,for premium sms services which are unstoppable.The current code for premium SMS directs that sending STOP will stop the service but with some of these this will not work.Vodafone customer care suggested I call the premium service however after many months of complaints it is Vodafones own service which is in breach of the code.This extrapolates to possibly many hundreds of thousands of dollars collected by Vodafone in breach of the industry code and it tantamount to obtaining financial advantage by deception,particularly children,the elderly and the disabled who perhaps are not as vigilant to this occuring.As a good corporate citizen Vodafone need to audit their accounts and refund the money to those who have inadvertantly paid this money.They should also publicly announce that this has occurred so that account holders can check their accounts vigilantly.

The general mess with voda aside, I have a consumer-rights-related question. The Samsung Galaxy S II on $45 cap plan also had $15 extra monthly charge. I signed up for it. Within a month that $15 extra gradually went to 0. So, it's the SAME plan with price changes.

Am I entitled for price adjustments for the remaining billing periods?

(I know that in Europe and USA I would be able to even have a rebate percentage for past billing periods, the remaining billing periods would be adjusted without questioning upon the very first request.)

Thanks in advance for the advice.

First of all I have ordered a black iPhone 4S, and they shipped me with a white one. Wasted half a day trying to sort thing out(80% on hold waiting, with 90% drop offs after waiting for 30 mins+!).

Then they cannot activate my sim, after 5 -6 fail transfer calls to their Activation department (which all dropped off after waiting more than 20 mins!), its finally activated. BUT THEN.... they activated on the wrong account and I have to drive to the local store, get someone to call them up (because by this stage I could not possible go through their Indian customer service any longer).

NOW after everything is finally sorted (took 2 days), there is NO RECEPTION! I live in Lidcombe, and on my Telstra iPad it shows FULL bar, but crappy vodafail only has 1 or even no bar. I even try to call my phone, and 40% of the time it wouldn't even get through and went straight to voicemail.

So regret of taking on vodafail because its 20 bucks cheaper than Telstra. For those thinking about signing up with vodafail... DO NOT DO IT! AS IT CAUSES MORE GRIEF THAN IT SHOULD. I would rather pay a slightly more premium price and get PERFECT reception and coverage.

I was told three weeks ago I would be sent a satchel to return the pocket wifi which was HOPELESS and today I call to find they never even noted on my account they would send one. I get told today they will send it... Really? They wouldn't even send a confirmation. So how do I know it will be sent this time?

I have my iPhone 4, on a plan. It is $49 a month, so my grandma, who is currently in hospital right now for minor injuries had originally got it for me for my birthday. So as she can't go the shop to pay it herself, i am stuck with trying to pay it for myself. I can't pay my OWN BILL as she recieves the bill as an email. I can also NOT PAY the bill because i don't know the PIN she had set for my account. I can't believe i need a PIN to PAY OFF my own bill? F*(^ing useless! omg... now i owe 100$$$ //./... ALSO I AM EXCELLING MY AMOUNT BECAUSE I CAN'T TURN OFF MY VOICEMAIL!!!! every time i get a voicemail, my phone downloads it and it costs around 2-3 dollars... damn you guys are useless//// -_-

I have just signed with Vodaphone, SIM only. I had read all the bad press and decided that too many family members were with vodaphone not too sign up in the short term for the cheapest plan (I now have to pay for a phone for the first time in years!!) I went through the online selection as I was going to port my number from another company as well and as it was only going to be a few days max would be faster than the nearest shop on the weekend.
My fun started after setting up on the 30th of Sept and then making enquiries on the 4th as to when I would receive the SIM. The "status" showed an update on the 1st Oct and nothing since. I wanted to knw what was up. The helpdesk were inept. As I did not have an account setup all they could say was there are notes in their system but I should get it soon. When I quizzed them on the statement in the online form that says "When should I expect delivery (1-2 days standard)" they said it can take about 10 days for the approval process to be done??? To which I "played" with them and pushed my point in many different ways to get them to show me they knew what good customer service is (did they bend over backwards? No way!!). I did this over 2 days and on the second day they told me there was a problem with the expiry date on the ccard I gave them so I gave them the details again. I thought about it and it was then a Friday i thought I would go to my nearest shop on the w/e. I rang them back again and asked thyem to cxl my request. Oddly enough, 3 hours later my ccard company rang me and said there was a security breach on my card where someone had billed $5 to my card and that they had a few of those that day and said I had to cut up my card!!! - Coincidence after cancelling my order!!!
SO, i went down to the shop on Sat, was helped brilliantly in store and got everything signed up correctly and was told 3-4 hrs for the number to be ported. ....Monday, still was on the old network and then got a txt from them asking me to ring them, seems the wrong (previous telco) account was entered and they had to redo it again. 2 hrs later it was all finally done.

Now I am a patient person as it did not fuss me as I had a working phone. i would have killed someone if i was dependent on a phone for business and it was the only one! But as I tried to stress to the staff, "you have set my expectations by giving me access to details of when I should expect things to be happening. Either remove the expectation or amend but most importantly be aware of what your company exposes to me regarding what the expectations are"!!! - this they did not understand.
So, I am looking at their performance over the next couple of months with regards to the "service" and whilst I work out what my usage will be and if they are squeky clean, 6 accounts stay with them, if not, I will do everything to convince my family to move to another carrier.

I got a three thousand dollar phone bill from vodafone. They said if I added an additional phone and internet account to my initial account as a packaged deal, I'd never pay over $150 dollars a month. On the second phone I was getting charged 50, 70 a 100 dollars a phone call. They lied and I'm stuck with the bill. I don't know what to do. I'm sick to my stomach.

billing scam

When updating a contract with Vodafone in feb 2010 I also updated my contact details. However they only updated my mobile account, and not my mobile broadband usb details. I now have a credit default over a measly $260. Despite vodafail having a current mobile number, email address (where I receive my billing) and postal address, they sent the mobile broad band bill to an address I haven't lived at since 2008.

I go to get a personal loan from my bank for a motorcycle (which I can easily afford) and BAM credit default, WTF???? After much investigation and dealing with vodafail terrible call centre I was told. "each account is separate, you only updated contact details for one account. So despite they didn't update all my details, they couldn't use my name, DOB and drivers licence number to contact via my "separate account".

A five year credit default will change my life who knows what could happen in the next five years (currently 26). The complaint is now with the ombudsman. I will expect nothing less than having the default removed from my otherwise clean credit history.

Vodafail's shitty service ruining lives. Way to go.

i sent a letter terminating my 2nd line on my accountin feb 2010 they stopped sending paper statements and i just found out in july 2011 after querying my bill i dont go onto my online account as i can see what i pay on my bank statement. a woman from vodafone said it wasnt cancelled but would cancel it now but will only refund 3 months of payments i am getting no where with customer service and cant get to speak to anyone higher than a team leader. i have told them i am terminating both my account and my wifes bit i am not paying the termination fee they are just not interested

My nightmare started two years ago when I started my two years $59/month iPhone contract. First, I was told I can use my $350/month credit to make any calls including international calls, I wouldn't sign up this contract if I knew international calls are not included because I called overseas quite often. Then the first month,I was charged almost $170 more for the international calls I made while I still have hundreds of credit remaining, and I called their customer service, they said international calls are not included in the $350 credit. Then I went overseas, and sent 1 text email, vodafone charged me $83 and wouldn't explain how the amount is calculated. I didn't receive a bar of signal in my office in the city, and my phone was cut off shortly after it's connected 80% of the time. I feel the nightmare would be over when I called in to cancel the service last month, but I was wrong, vodafone haunted me again. I lost the number I was using for years because vadafone said once I cancel the service with them, my number cannot be transferred to another mobile provider, and even I re-open my account with vodafone I cannot keep my old number anymore. The only thing that I am glad now is that I'll never ever deal with vodafone anymore, the worst of the worst companies ever!!! Bad coverage, bad sales, bad customer service.

I recently swapped my existing contract from 3 to Vodafail, as they are merging. When i did, my first bill consisted of 2 plan charges. My existing $79 cap, and my $29 cap from years ago, plus excess usage charges. That plan did not even exist, it was ended when i started my $79 cap... yet i was charged both. I called them, they could not explain why this had happened and told me i would received a credit on my next bill. Today i receive from vodafail on the 7018 number that said i owe "$146.23 due to usage not covered by plan allowance". I call them and ask what is this about? He told me he can't help me, he can't access that information until tomorrow when the billing comes out. I said to him, no, you sent me a text about the charges this morning, you need to be able to explain what they are about. He was evasive, and i kept querying him (him being Glennn, ID number 39395). He said to me "how are you not understanding what i am saying" implying that i was stupid. So i got his name and ID number. But got nothing out of the call. I have NO idea what the charges are about. When i look at my online usage it says $0.00. Yet the text says i owe 146.23. Nothing but incompetence since i have changed over.

Once again I am frustrated with good old "vodafone" Since my last coverage problem earlier this month, the same thing has occurred again!! No reception in my area on 3G or GSM. I tried to enter my vodafone account online but AGAIN..like last time, my name and password failed. It said "incorrect password" I clicked "forgotten password" to receive a new password. I received that new password on my mobile, entered it online...and what do you know. The new password also failed. Now because I have made 3 attempt to login, my mobile is now locked for 24HOURS!!!!!!! What utter rubbish, as soon as this problem is solved I am going to dump vodafone after 12 agonising years with coverage failures. Every year it's like "we are upgrading our coverage" what B***S***!!!

I had a default added on my Credit history from vodafone 3 years ago. I ended my contract with Vodafone and went prepaid so now have been a vodafone customer for around 7 years. However, when I ended my contract I paid over $1200 to finalise it and was told it was all finished. a couple months later i recieve this bill for over $500 dollars. So I rang vodafone asking why i was billed and had this indian rep that i couldn't understand they said it was the exit fee so i said no i finalised this contract ages ago i shouldn't be billed this extra amount and demanded to speak to a supervisor. Then was put on hold for ridiculous amounts of time or put through to another person i couldn't understand. I rang so many times with the exact same outcome then was sent a letter informing me I had been defaulted! i was younger then and had never (and have never since) been defaulted so i stupidly paid the amount immediately. i have only now become aware of my rights (which are i should not have been defaulted if i was disputing the bill) or the TIO. So I rang Voda and informed them on this but they say they don't have any records of me disputing the amount! which made me so angry because it was a huge headache for me at the time! i lodged an enquiry with the TIO and they say my complaint is ligit but they can't help because it was over 2 years ago. i need to contact the Resolutions team... or go to fair trading! Resolutions team never answer the phone... so fair trading it is! if anyone else knows how i can have it removed let me know!

You see the mess is not my mess rather Vodafones mess that they want me to rectify.
I have only ever had pre paid(never have i ever entered into any plan).But Vodafone discovered that they were a victim of fraud and so they decided to drop a $3,500 bill into my prepaid information that they were provided with when I had my pre paid sim card activated.
They have accused me of entering into a plan...of course this was all sent to a debt collector.
I spent an entire week on the phone trying to rectify this mess that they decided to place on my shoulders.Is all I got was this " I have to send them(via fax) photo i.d.plus 2 other forms of id fill out a stat dec,all of this was to be faxed to a number that had no adress details ...only a post office box no.
I then decided that this matter was one for the police,the police were satisfied that Vodafone have made an error.
Let me put you more in the picture,I had a copy of this phone bill plan emaiedl to me,this bill had my name and someone elses adress on it.I looked in the phone book to see if there was someone of the same surname as mine at that adress ...bingo problem solved (so i thought) there was someone at that adress with my surname ..different first name.I brought this to Vodafones attention and they still want to persue me for this money.
I have provided vodafone with the event no the police provided me with and still they don't leave me alone.Go figure..why is this mob after me,why do they continue to refer this account as my account and who decided to drop this unpaid bill into my pre - paid information that they have on me.Why has Vodafone refused to meet with me...to discuss this face to face..that's because they only have a PO BOX address.I have actually washed my hands of the matter.

I wrote to Vodafone a few weeks ago letting them know that i wish to terminate my service. i am outside of my contract and can terminate at any time. they keep billing me despite the fact i have written to Vodafone at the address for notices. why o why do I have to call Lara my least favourite person on the planet

Vodafone has billed me for extra charges on my infinite plan. Since when is any carrier supposed to charge for 1800 calls? They are supposed to be free to the caller. That's the whole point of them.

Attention: Vodafone Customer Support
Reference: Denial of Mobile Phone Service - Account 6XXXXXXX
To whom it may concern,
I have, for some time now been putting up with poor mobile phone service. We have waited for the well publicised network improvements to no end.
The main problems we have experienced are:

calls continually dropping out between 30 sec and 3 min
having to dial a number of times to get a connection
poor voice quality
denial of internet access in areas as close as 3km from the Perth CBD,
continual denial of voice and data services in the Perth Metropolitan area, particularly in the suburb of Leeming,
very poor network access in rural areas where other network operate acceptably, and
dysfunctional customer service including, failing to call back when lodging an enquiry and inability of operators to answer a basic question.
We believe we have been extremely patient with Vodafone denying us reasonable access to a service for which we are paying. The service is at times so poor that it is affecting our business.
We request that our mobile phone contract be immediately terminated for mobile number 04XX XXX XXX. We look forward to an immediate and prompt response.
Regards

vodafone@custhelp.com

Attention: Vodafone Customer Support

Reference: Denial of Mobile Phone Service - Account 6XXXXXXXX

To whom it may concern,
I have, for some time now been putting up with poor mobile phone service. We have waited for the well publicised network improvements to no end.
The main problems we have experienced are:

calls continually dropping out between 30 sec and 3 min
having to dial a number of times to get a connection
poor voice quality
denial of internet access in areas as close as 3km from the Perth CBD,
continual denial of voice and data services in the Perth Metropolitan area, particularly in the suburb of Leeming,
very poor network access in rural areas where other network operate acceptably, and
dysfunctional customer service including, failing to call back when lodging an enquiry and inability of operators to answer a basic question.

We believe we have been extremely patient with Vodafone denying us reasonable access to a service for which we are paying. The service is at times so poor that it is affecting our business.

We request that our mobile phone contract be immediately terminated for mobile number 04XX XXX XXX. We look forward to an immediate and prompt response.

Regards
Over the Failure Customer

Vodafone barred me for non-payment during a billing dispute escalated to the TIO. And even when that was resolved, the barring prevented me from logging on to their website OR calling 1555. It's like they didnt even want me to pay.

Now I'm on Telstra prepaid <3