26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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2369 Someone from VIC thinks vodafone is Extremely fail! at 27 Dec 2010 12:41:40 PM
Just got on to vodafone roughly 3 months in. The promised great reception in rural areas, fast internet speeds etc. What I get is quite contrary. I have a phone with crap reception all the time, no coverage almost everywhere outside the city, slow internet speeds, vodafone customer service sucks completely. What else can I add to this? They said they give me 2gb's data but in reality they are just charging me money and discounting it from my total plan... I did not sign up for this.

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2367 Someone from TAS thinks vodafone is Cheatfail. at 27 Dec 2010 12:41:17 PM
Was sick of Vodaphone's shocking coverage, so was going to change carriers when my contract was up and the iPhone4 came out. Just before the iPhone was released Vodaphone's coverage dramatically improved and I was told they had been upgrading and I would have better coverage from now on. A few weeks ago the coverage went to crap, my calls keep going to voicemail and my messages can take several hours if not a day or two to reach me. This smacks more of FRAUD than just bad business practices.

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2366 Someone from VIC thinks vodafone is poor coverage at 27 Dec 2010 12:40:57 PM
the coverage just keeps getting worse, more so since they took over "3" I live within the inner suburbs of Melbourne, most calls I make, I can hear my own voice in the background, many drop-outs, and voice delays... all making my calling experience poor at best.
Their mobile broadband is no better, more like mobile dial up with slow speeds, thats when it gets coverage and wants to work , as this service also drops out multiple times while using.
Also trying to call customer support is just a joke... the longest I waited to speak to someone in India, was 54 minutes and if I get though within 30 minutes im very surprised.
They seem to like changing call rates without notification or warning, which is fine if its a old call rate, not one that has been just advertised .. ie $3 per 10 minutes to call New Zealand, then quickly changed back to $2.40 per minute.

Once my CONtract is up, im off to sign up with another provider... Ive been with vodafone for 11 years, both here in Australia and New Zealand, and the last 3 years on contract here... but clearly they dont care about their customers or the service they provide, and nor does most of the other networks, but at least the others have more reliable services.

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2365 Someone from NSW thinks vodafone is HOPELESS at 27 Dec 2010 12:40:32 PM
I have been with Vodafone for more than 6 years. There service used to be fantastic and so did their coverage especially in regional areas (although not really remote but definitely out of the the big towns). Now it is appalling that I can't receive a call in the city where I live and work without it regularly dropping out. I am out of pocket regularly with the dropouts as I have to recall as face another connection fee plus the fact that they bill in 30 or 60 second intervals!!! Apparently they were doing a tower upgrade over a year ago but the coverage has only gotten worse not better especially in the regional areas. How come I can't have a conversation inside a house or building anymore???

I too have also experience customer service issues when calling Customer Care 1555, I finally get through once the stupid Lara (who used to work well) finally understands what I want but then I am placed on hold for an exhorbitant amount of time and then I am finally transferred to someone where it rings and rings and rings eventually after 5 minutes of the ringing I hang up (sick of the noise in my ear) and try again (I can only assume the person does not want to pick up as they can see how long I have been on hold for and will get an earful from me!). The next few times I try once Lara sorts it out, I am then told there has been a problem and I will have to call again later and am promptly hung up on. Other times, I am transferred to the wrong area to be told it is closed and need to call again during business hours and not given the option to speak to anyone or change my choice. I have to call again!!!

I am disappointed with both the coverage and service as I have recommended many people in the past to Vodafone and they are all worse off now than before and I am now faced with changing companies which means I have to pay to call them all or vice versa! All because of this crap!

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2364 Someone from NSW thinks vodafone is making everyone very angry at 27 Dec 2010 12:40:12 PM
Come to think of it, I have downloaded and PAID for apps including Ministry of Sound Radio that were unable to work due to lack of 3g coverage. Vodafone, you are responsible. I was clearly lied to in order to get my business.

This is a true story - BONDI BEACH VODAFONE store sold me my iphone on the premise of 3G coverage. Within four weeks of purchase I was back in the stor, where another assistant told me that Bondi Beach has never had adequate coverage and that it was a known issue. I was advised to turn off 3G and use 2G only. Well, if it was 'known', then why didn't you tell me up-front. Is that clearly not misleading BONDI BEACH VODAFONE store?

That mighht explain why my 3G broadband dongle NEVER worked. By the way, I'll be seeking back my 24 months x $49 Vodafone. You knew it wouldn't work and sold it to me anyway.
27 Dec 2010 04:34:23 PM: if the salesperson didnt do a coverage check before selling you your phone and/or internet device the store (and vodafone) has to cancel the contract and reimburse you.
27 Dec 2010 06:25:33 PM: simple contract law...misrepresentation. contract is now voidable
27 Dec 2010 10:21:54 PM: same thing happend to my father, they sold him a phone in a non coverage area, and told him he would have full coverage, he also got a 3gb wireless for his laptop and it crashed his laptop, they didn't fix problem only gave him $10 bill..he gets drops out no coverage and the phone is totally messed up..They keep putting him through to different departments, went into store they didn't want to know about it..
28 Dec 2010 12:05:12 AM: I can't believe this has been happening. All this time I had thought it was my phone's fault. Vodafone used to be so good and now it is just as bad as everyone one of the phone companies.

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2360 Someone from WA thinks vodafone is The big F! at 27 Dec 2010 12:39:21 PM
Ever since i signed up to a 2 year contract 6 months ago i have had all the "usual" problems. even vodafone to vodafone the texts can take upto 12hrs to be received. im in the middle of the city and there is no coverage (apparently apples fault) my internet sometimes works which is better than nothing... i suppose.

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2359 Someone from NSW thinks vodafone is Intersting at 27 Dec 2010 12:39:03 PM
For the record, the site owner is deleting positive comments. I wonder why? Does he really work for Woffle (a Vodafone competitor), as sugested at the SMH? I've personally had few issues, and merely think *most* of this is people who chose a carrier with poor coverage in their suburb, rather than *actual* issues. Wonder if he'll delete this post too?
If only Telstra works properly at your house, join Telstra eh?
27 Dec 2010 12:46:08 PM: We have not deleted positive comments (please see many comments here saying they have not experienced many problems with vodafone, including comments attacking those who are complaining. Although as the rate of comments increase they are moved past front page and may not be visible). I am moderating today (I am not the site owner) and have only deleted 1. repeated spamming msgs leaving at least one original message 2. crude comments unrelated to vodafone. The site owner and myself do not work for woffle. The SMH also made no such suggestion, the reporter at SMH has spoken to us and knows we are not related to any telecommunications companies.
27 Dec 2010 12:47:12 PM: Ummmmmm. You're an idiot. Even if three positive comments were deleted, there is a weight of evidence. Even if three hundred positive comments are deleted, there's still the weight of evidence.
Nice try Vodafone employee. Now get back to work assisting customers instead of wasting your time on the internet.
27 Dec 2010 12:53:38 PM: I agree" I think this Blog should not just focus on the negatives. I am sure there are many who may be reasonably happy. I use a Mobile Internet Service and I have no issues with it where as with Optus people told me of their drop outs. So I chose Vodafone and all is ok except Customer Service. Sick of pressing one button after another. In regards to all complaints with Mobile Phone Service? GHo to a smaller Player whom I have a great service with and great pricing too. Think Mobile" You call a number and get to speak to a person too. Check em out. And" I don't work for them...
27 Dec 2010 12:59:21 PM: I am actually an ex-optus customer. Optus mobile broadband was TERRIBLE so I changed to Vodafone. Most of the time it is fine, although I do have regular dropouts, and their customer service is appalling. Truly, customers should not have to try every single telco to find the best service. The telco should be honest about the services they can provide, and at least TRY to solve problems when you call customer service. I am now stuck with yet another 24 month contract. Perhaps after that I'll try Telstra. (BAHAHAHA. As if!)

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2358 Someone from WA thinks vodafone is VERY VERY at 27 Dec 2010 12:38:59 PM
I have been with Vodafone since arriving in Australia in 2005 and have recently gone to Telstra, i run a business and my calls would drop out, i would have hardly any reception and the phone could be sat beside me and then all of a sudden i would have 5 missed calls and the phone did not even ring, i had to cancel i could not continue this way i hate to think of how many clients i have lost because of this truly rubbish network coverage.

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2356 Someone from QLD thinks vodafone is rather annoying at 27 Dec 2010 12:38:47 PM
There is always a lack of reception in the area I am in. Also I haven't had credit in sometime and am aware of this so I don't bother trying to send texts or call and yet every day at 1:34pm without fail I will get spammed with 5-8 messages saying "Transaction failed - Insufficient funds". I also haven't signed up to anything that would require them to take daily payments of credit.
27 Dec 2010 12:47:28 PM: Why didn't you join a carrier with coverage in your suburb then? Optus has poor coverage in my area, so I joined Vodafone instead and have no issues.

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2355 Someone from NSW thinks vodafone is Epic at 27 Dec 2010 12:38:43 PM
Complained may times over the phone about reception and issues with my new phone. Went into Glendale and Jesmond stores many times to be ignored by staff, managed to get one helpfull guy who swapped my sim because he could see I had no reception in store. New sim didnt resolve the issue called again had to send phone away for repair at own cost to be repaired, came back still faulty. Called vodafone again and the promised they would send out a technical support person to check signal in my area, advised there was no issues. Went into vodafone store to compain once again to be ignored by staff and advised them I would like a pay out figure the advised it would be over $500.00 I advised I would be happy to pay to get away from Vodafone for good. Lodged a COMPLAINT ONLINE WITH THE aUST tELICOMUNICATION oMBUSMAN TO WHICH THEIR REPLY WAS TO TRY AND LET vODAFONE RESOLVE THE ISSUE.Still owe Vodafone over $250.00 as i am trying to pay the debt off, have been blacklisted by Vodafone to which I could not care less. Am now with Telstra and couldnt be happier.

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2350 Someone from NSW thinks vodafone is very at 27 Dec 2010 12:37:44 PM
forgot to mention my kids me and my partner all on vodafone i live in Rydalmere the reception is so bad in my units that we keep out phones near the sliding door on a table orelse it says out of service to my friends that call im on 2nd level in a unit block.......

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2349 Someone from Somewhere else thinks vodafone is global roaming service at 27 Dec 2010 12:37:43 PM
over the last 2 years i've sufferred constant call drop outs with roaming in central bangkok. trying to run 2 businesses and poor reception aren't a winning combination. thank god for email and customers who are willing to call international numbers, otherwise i'd be broke.
bradman had a 99.99% run rate...but vodafone's drop out rate is matched.
yeah, i've sent countless emails to resolve issues, spoken with customer service operators (in egypt, phillipines, india, etc) at my expense at international rates, and had family ring on my behalf in australia and advocate on my behalf...and still the service is hopeless.
vodafone's email service always says they've resolved the problem, sending out "problem solved' emails, which causes further frustration.
their overseas call support always want to know "what the weather is like in australia" & that "they want to visit"...how would i know what the weather is in australia, i'm in bangkok making a complaint...and as for travel plans to australia, great...but don't use vodafone if you want to do the stop over in bangkok.

vodafone do my head in...i've been using this number for 10 years straight...so i'm boxed in with a high priced service that doesn't deliver...if the service delivered, i'd have no problem.

please feel free to contact me in regards to any further support or complaints to vodafone...this is the very short version of months of dealing with incompetance.

five-8clothing@hotmail.com

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2347 Someone from ACT thinks vodafone is terrible at 27 Dec 2010 12:37:32 PM
Trying to get a new handset on insurance (after $275 excess later) but cant get through to give them the mailing address. Message just says "sorry, an error has occurred. Please call again..." have tried over and over again... not sure what to do..
Also, 0 reception in Yass (just pout of town) and poor reception everywhere else.
27 Dec 2010 01:48:21 PM: there's no reception in the main street either...

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2346 Someone from QLD thinks vodafone is at 27 Dec 2010 12:37:32 PM
got an iphone 4 2 months ago, just stopped working xmas day, take it to vodafone store boxing day and am told it will be 3 weeks while they fix it.. no loan phone or anything! absolutely OUTRAGED!! i hate, I HATE YOU VODAFONE. CRAP SERVICE, cant understand your mumbai call centre slumdogs and LARA is the worst service director as she can never understand with any background noise. constantly get dropped calls, shit reception and most annoyingly.... NO DATA COVERAGE! whats the point of paying for 1.5gb of data when im lucky to use 200mb on your SHIT NETWORK!

TIO contacted.. im getting out! i suggest you all do the same!
27 Dec 2010 12:39:24 PM: You should have gone booked an appoitment with Genious the Apple Store they would have fixed your phone on the spot.
27 Dec 2010 01:10:19 PM: Your problem is your iPhone, they run terrible on Vodafone, should have gotten a Nokia.

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2343 Someone from Somewhere else thinks vodafone is poor global roaming service at 27 Dec 2010 12:37:13 PM
over the last 2 years i've sufferred constant call drop outs with roaming in central bangkok. trying to run 2 businesses and poor reception aren't a winning combination. thank god for email and customers who are willing to call international numbers, otherwise i'd be broke.
bradman had a 99.99% run rate...but vodafone's drop out rate is matched.
yeah, i've sent countless emails to resolve issues, spoken with customer service operators (in egypt, phillipines, india, etc) at my expense at international rates, and had family ring on my behalf in australia and advocate on my behalf...and still the service is hopeless.
vodafone's email service always says they've resolved the problem, sending out "problem solved' emails, which causes further frustration.
their overseas call support always want to know "what the weather is like in australia" & that "they want to visit"...how would i know what the weather is in australia, i'm in bangkok making a complaint...and as for travel plans to australia, great...but don't use vodafone if you want to do the stop over in bangkok.

vodafone do my head in...i've been using this number for 10 years straight...so i'm boxed in with a high priced service that doesn't deliver...if the service delivered, i'd have no problem.

please feel free to contact me in regards to any further support or complaints to vodafone...this is the very short version of months of dealing with incompetance.

five-8clothing@hotmail.com


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2341 Someone from TAS thinks vodafone is BAD at 27 Dec 2010 12:36:21 PM
No coverage and drop outs.Not happy !!!!!!

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2340 Someone from VIC thinks vodafone is EXTREMELY F%&$#@ at 27 Dec 2010 12:35:45 PM
Hi, I can't express to you how happy I am to find this website, finally I discovered that its not only me that i'm suffering with Vodafone !!!
I have 2 plans with vodafone, one for me and one for my wife, and i can't tell you how horrible is the reception, we always experience dropped calls and no reception, I have lost count how many times people call me and when they get through to me they say why is your phone ALWAYS OFF, mind you my wife and I never turn our phones off but its clearly the EXTREMELY POOR coverage from vodafone that is causing this! to be honest I don't want to sue Vodafone for money as much as i want them to fix their bloody stupid retarted network !!!
Optus is not better at all I was with optus for 2 years before vodafone and trust me guys they are the same crap! the only good network with the best coverage is Telstra, but they are an absolute RIP OFFs !!
So if the vodafone people are sneeking into this website and read the comments and they are reading mine now, I say, PLEASE do something to enhance your coverage and services.
Thanks for whoever created this website.
Mazen from Melbourne

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2338 Someone from NSW thinks vodafone is Xmas Gift Failure at 27 Dec 2010 12:35:16 PM
What an abomination Vodafone is. I was with Vodafone about 8 years ago and left THEN because they were pitiful. My wife and i bought my 12 year old daughter a Nokia C3 mobile for Christmas through a Vodafone deal and after my 12 year old watched me TRY and put credit on it for her after 2 bloody hours of being hung up on, errors galore on the website and them using VOIP for all there communications which was pathetic, we had just about given up when i FINALLY was able to give them some money for what i can only say is probably the most pathetic support i have ever been involved with in my 43 years. The phone (although advertised as Facebook compatible) is constantly giving "no network" whenever trying to access anything on the internet, after waiting one and a half hours for support and being hardly able to understand the 3 people at the other end, they tell me it has to go back to a Vodafone shop as it isn't working... NO SH*T SHERLOCK! I thought it was just me but after finding this site i just sit and shake my head and cannot wait for Wednesday so i can change my daughters phone over to Optus who i have been with for 4 years and have NO problems whatsoever! Thanks Vodafone for making my daughters Xmas sh*tty...
27 Dec 2010 01:59:11 PM: You are giving a 12 year old girl a mobile? With facebook access? You a a seriously negligent parent. Heard of brain timings and paedofiles? Best thing to happen that she doesn't get this phone...hope you think again about it...
27 Dec 2010 02:00:16 PM: Brain tumours

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2337 Someone from VIC thinks vodafone is Fail Fail at 27 Dec 2010 12:35:08 PM
Was originally a Crazy Johns customer (Roams on Voda) until my contract came up for renewal. Voda offered the best deal on the iPhone 4 so I thought I would continue. Silly thing is, my house is terrible for voda coverage. The reception is poor at the front of the house, but usable. Walk two metres to the rear of the house, and there is no coverage at all. Whilst on a call, I have to stand perfectly still, or the call drops out. SMS can often take hours to send / recieve and dont even try PXT / MMS messages. I rang to complain and was just told that they were working to fix the problems and I should be patient. Plus, I was then politely told that as I was in a contract, there was very little IO could do anyways. Nice FAIL!

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2335 Someone from QLD thinks vodafone is Utter fail at 27 Dec 2010 12:34:53 PM
I'm a 20 year old student.

I'm on a $69 cap with for the iphone + $8 insurance, 1 gb of internet and access to 3g network. In little under a year my phone stopped being able to connect to the 3g network, the internet became extremely slow and the phone would often miss calls.

I called Vodafone while at uni and spent close to and hour waiting on the phone. I had to hang up. No one answered. I tried calling again later and got through. I told them that I would like a new phone and felt entitled to one as I had been paying the extra insurance costs. They told me I would have to pay an additional lump sum of just under $200 to repair the phone. I hung up. As it happened they did discount me a month off of my 24month contract due to reception issues, however, I'm still paying way too much for a service that is overpriced and barely functional.

The internet is too slow for the 1gb of data entitlement, services such as googlemaps are cumbersome and the general utility of my phone is undermined by poor hardware performance and a service provider who, like others have said before, seem to disregard the nature of a contract. I'm paying $78 for a service I could get on a $50 or $30 cap.

Thank god someone set up this website.

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2334 Someone from VIC thinks vodafone is at 27 Dec 2010 12:33:52 PM
I was going to be moving to a new estate where reception was brilliant unless you were with Telstra, but Vodafone told me that share tower with them so the reception will be fine....Bull!!! Its been terrible now im stuck on a 2 year plan with no reception unless I pay it out!

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2332 Someone from QLD thinks vodafone is Very unstable at 27 Dec 2010 12:32:51 PM
I have had continual poor reception with constant dropouts since I started my 2 year contract nearly 2 years ago. Since I use my mobile in my computer business you can imagine the embarrasment when calls with customers would just cut out. During calls I would also experience very poor call quality due to poor reception, making it very difficult to hear what customers are saying. My home office appears to be in a location where Vodafone coverage is not very good (even though I checked with the Vodafone shop staff before signing the contract) and most of the time my mobile shows no signal reception. I will often suddenly hear a text message come in saying I have a missed call, even though my mobile never rang. This is very common and quite frustrating. I'm definitely not getting my money's worth from my phone plan as I find most of the time I have to resort to a landline to make calls. I've tried different mobiles but I still have poor reception. I've also tried calling technical support a few times but haven't got very far. On a few occasions a Vodafone customer service representitive has rang my mobile but while talking with them my phone has dropped out, leaving me at square one. With only 3 months left in my contract I cannot wait to change providers so that I can use my mobile as expected. If Vodafone could improve their service I would be very happy to stay with them. I've found good reception with Telstra but I must say they are much more expensive...

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2327 Someone from VIC thinks vodafone is at 27 Dec 2010 12:31:27 PM
Great we now have a website to vent our anger at a company that reaps in hundereds of thousands of $$$$$$$$$$ in profits and ignore the most important part..THERE CUSTOMER BASE ! My first of many problems started when I paid $25 to have my mobile phone unlocked via there less than impressive website. After paying the $25 so I could use my phone in Thailand, once I arrived there I found I had NO COVERAGE because my phone WASNT unlocked !!! I AM STILL WAITING NEAR 12MTHS LATER FOR MY $25 BACK OR HAVE THE PHONE UNLOCKED !!! Also I have a Vodafone USB stick for my internet and the coverage is absolute terrible ( Frankston Area) with it dropping out and when it does work I have poor reception. I have called the call centre( useless bunch of non speaking and caring people) and been told that it is not my area but the tin roof I have on my house that is the major problem of my recetion complaint???? Vodafone need to get english speaking people who understand the word anger and empathy if you want to keep your customers coz this little black duck is about to find another internet company to deal with.
27 Dec 2010 12:52:56 PM: I think your problem is the fact that you live in Frankston
27 Dec 2010 01:07:41 PM: lol, i think his real problem is that he doesnt know the difference between "getting a phone unlocked" and "global roaming" are...
28 Dec 2010 01:21:20 PM: No, the person clearly wanted to use a local Thai SIM in his phone so that he didn't have to pay roaming charges.

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2326 Someone from WA thinks vodafone is Testing my patience and loyalty. at 27 Dec 2010 12:31:19 PM
on "that" fateful weekend we had a patch Tuesday for our server and remote support could not be contacted nor could the admin to find out when the servers would be up. we had vpn customers internationally unable to connect to our exchange and network and could not contact the admin who was on, you guessed it, the vodafone network. then just recently i had received texts 1 hour late, to verify with the sender i met up with them and saw his text was sent 1 hour before i received them. 1 hour!!! morse code takes less time. i have been a customer with vodafone for at least...at least 8 years. patience is wearing thin and free texts and calls for 1 weekend doesnt cut it anymore. i am so glad our corp IT switched to Telstra recently, away from vodafone.

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2325 Someone from NSW thinks vodafone is 2G network at 27 Dec 2010 12:31:03 PM
Hey guys, try to switch to 2G network, mine is working, halleeelluuuyaaahhhh!!!!!!
27 Dec 2010 12:56:48 PM: people without Iphones cant do this..

and WHY SHOULD WE HAVE TO? 3G isnt NEW TECH IN THIS COUNTRY, other providers manage to do it just fine.

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2323 Someone from VIC thinks vodafone is VERY at 27 Dec 2010 12:30:28 PM
I live in the western suburbs (taylors Hill, Sydenham area) I very rarely have more than 1 Bar reception in my house or around. I often get messages the day after and can never get 3G on my phone. How can this be? It is a built up area of more than 12 years. Something has to be done!!!!!!!

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2320 Someone from NSW thinks vodafone is Pathetic Coverage. at 27 Dec 2010 12:30:01 PM
I live in Surry Hills in Sydney, and I mainly travel within about 10km of the CBD. It's become a running joke with my contacts that "I'm on vodafone" when my calls almost invariably drop out and often cannot even connect again promptly. This is a joke for living in the middle of what should be the best covered mobile signal area in teh country! The acid test is running a 64K AAC streaming audio app from my phone (DI.FM) into my car stereo and driving around town. You cannot enjoy constant audio even with very aggressive audio buffering enabled, because the mobile signal wont carry it. Not good enough Vodafone, but I'm stuck in a "Capped Plan".

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2317 Someone from NSW thinks vodafone is failing fast at 27 Dec 2010 12:29:47 PM
Hi luckily for me,I am almost at end of my contract,service has been going downhill since I signed a new contract,23 months ago,I started doing a lot of work outside the main centers,had no idea there was so little or no coverage.
calls constantly drop out,or wont connect,even where I live I can sometimes not get service now,just pathetic,however vodafone face to face staff,have always been very good. I have been with vodafone for 15 years,off to telstra tomorrow

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2312 Someone from Somewhere else thinks vodafone is BREAK YOUR CONTRACT at 27 Dec 2010 12:28:58 PM
GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!
27 Dec 2010 01:20:23 PM: Really??? I will get down there this week. I use my phone for business as well as personal and the data and network have been shocking. Phone has been locking up, poor or no reception, text messages not recieved till days later and all at once if at all. HORRIBLE HORRIBLE Provider.
27 Dec 2010 03:19:27 PM: Telcos are over subscribed. Like in a supermarket at christmas, too many shoppers and not enough checkouts. Everyone rushes over to the newly opened checkout and before you know it, it's crap too.
Telcos are trying to balance shoppers and checkouts. Obviously, they aren't doing it very well.
It's the timewasting BS that really annoys me.
27 Dec 2010 05:45:47 PM: You really can't beat Telstra for mobile coverage and internet connection. I've tried other providers but Telsta has never let me down!
27 Dec 2010 06:29:16 PM: Is this really possible??? that VODAFONE will allow people to get out of their contract??? IF IT IS TRUE THEN GREAT !!!
27 Dec 2010 07:22:43 PM: How? I only have reception full reception in my bedroom and bearly any in the living areas, then on one side of the house it drops out. At work, none!! I am so sick of the reception issues and I am sure it has only been recent months that this has been such a problem. Often I find I have reception and when people ring me it goes straight to voicemail. Please let me know how to break my contract.
27 Dec 2010 09:13:36 PM: Hey guys I've gone through the pain of Vodafone and been screwed around by them. Today they released me from my contract with 6mths left on my contract. I have to return the handset but I don't want to keep it anyway!
I have persisted/harassed them for the past month about my issues, they told me to follow certain steps but of course that didn't work. They then told me to go to my local Vodafone store..... Cairns, until recently, had 3 stores open. 2 got closed down and the last one was getting renovated. So I was stuck. In the last week I made a lot of phone calls and I finally got through, my case got given to a Network Engineer, the report given to the Cancellation Team said they would release me from my contract with no extra charges. Best outcome I've had and the one I wanted.
27 Dec 2010 11:02:31 PM: Those who suggested you go with Telstra especially with "Telsta has never let me down!" either works for Telstra or are talking BS.


DON'T GOTO TELSTRA, THEY ARE JUST AS BAD AS VODAFONE
27 Dec 2010 11:21:36 PM: The telecommunications ombudsman has declared Vodafone in breach of every contract in light of the poor connections, service and continual dropping out. It's not Vodafone offering to release you from your contract, it's the TCO ordering them to. You are not receiving the services you signed up for, therefore they HAVE TO allow anyone on a contract to sever that contract with no penalty. After 12 years with Vodafone, I'm bailing. It's affecting my business, and the straw that broke the camel's back? Recharging my son's prepay account one day, and having Vodafone remove all credit the next, with no explanation and no guarantee it won't happen again. I blame the merger with 3 personally....never had an issue with Vodafone's service until they joined together.
27 Dec 2010 11:28:40 PM: "VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE"

Bullshit!
28 Dec 2010 12:00:24 AM: Hey guy, I'm a Independent ACN Representative. I understand how truly unhappy everyone are with Vodaphone. I never use Vodaphone, I usually use Telstra. I was unhappy with Telstra Customer service. They take too long to answer the call and transfer your call too many time, waisting credit and valuable time. You can reach their service within few minute, excellent services, quick and efficient service. Like to know more, don't hesitate to send me an email at cengiz@acnrep.com I definitely love to make unhappy to happy customer.

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2303 Someone from NT thinks vodafone is BREAK YOUR CONTRACT at 27 Dec 2010 12:27:18 PM
GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!
27 Dec 2010 02:37:48 PM: Hahahaha! That's not a free $200 giftcard...not with Telstra anyway! Telstra will end up having you pay them back with all the huge amounts of fees they slap you with. Telstra is worse than Vodaphone!
28 Dec 2010 08:08:18 AM: Really? they won't let me go buddy....
30 Dec 2010 09:03:56 PM: All they gave us was $10 credit per phone per month
24 Jan 2011 04:50:59 PM: Telstra worse then vodafone since i swapped from vodafone to telstra i now dont get Bites from the Mozzies Cus i can now make a call inside my OWN HOME. compared with vodafone i had to walk to the gate just to make a call and i live 300M away from Cas Square

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2300 Someone from NSW thinks vodafone is BREAK YOUR CONTRACT at 27 Dec 2010 12:27:06 PM
GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!
27 Dec 2010 12:54:54 PM: do you need to go to vodafone first to break contract?
28 Dec 2010 09:28:07 AM: I'd certainly like to know how to do this as my husband is so fed up he keeps telling me he is going to smash this f"ing phone.He is a truck driver and needs his phone for his work.I thuoght that I was getting a super bargain through Crazy Johns who use Vodafone. free calls to my husands phone and via versa what a joke thats only if you can get through to him.In my house I get the emergency calls only coverage.Have to go out side to the front to the road to get coverage.mind you I have MS and severe breathing problems.Was told when asked about the coverage because of medical problems that it was fine and even showed me on the computer where the coverage was.so I signed a 2 year contract (bad mistake)Have made complaints but to no avail still have another year from January to go on contract.My postcode is 2443 and the only time that i have seen the 3G on my phone is when I have gone to Sydney.

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2299 Someone from VIC thinks vodafone is Rural nightmare at 27 Dec 2010 12:26:48 PM
Re: 27 Dec 2010 02:23:17 P
Sorry to disagree but I travel widely in country Victoria, particularly through the Mallee areas and can spend most of my time with no Vodafone reception.

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2298 Someone from ACT thinks vodafone is BREAK YOUR CONTRACT at 27 Dec 2010 12:26:47 PM
GUYS VODAFONE IS ALLOWING PEOPLE TO GET OUT OF THEIR CONTRACTS FOR FREE. SO IF YOU'RE HAVING PROBLEMS TAKE UP THE OFFER TO BREAK IT. THEN GO TO JBHIFI SWITCH TO TELSTRA AND YOU WILL GET A $200 GIFTCARD FOR SWITCHING!! SO NOT ONLY IS IT A BETTER NETWORK BUT YOU ALSO GET A $200 GIFTCARD FOR FREE!!!!
27 Dec 2010 12:43:47 PM: tell me more!!!!
27 Dec 2010 12:48:53 PM: I called Vodafone 2 weeks ago complaining of poor coverage and to terminate they wanted to charge me $600 since I have about 1 year left. Is there something different I need to do so I can terminate for free and take up Telstra as my provider?
28 Dec 2010 10:58:22 AM: can you do this in store? what about the early exit fee???
29 Dec 2010 09:37:27 AM: but what if your phones locked with vodafone???

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2296 Someone from QLD thinks vodafone is awful at 27 Dec 2010 12:26:30 PM
Vodafone is awful, we have lots of problems, calls always drop, reception is poor, I use this phone for business and all my clients always complaint why my phone always drops , it seems really unprofessional to them and bad affect on my business, on top of it the internet speed of awful, I can not use its internet at all. Someone should be responsible for it and no one is ! Awful service!

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2294 Someone from QLD thinks vodafone is at 27 Dec 2010 12:25:49 PM
I was stuck in a 3 year contract and complained of the lack of reception. They said I was just in a bad mobile phone blackspot. Vodfone have said that customewrs have had bad reception in the past several weeks. Rubbish! This has been going on for years.
I want my money back.
28 Dec 2010 12:59:00 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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2292 Someone from VIC thinks vodafone is No Help at 27 Dec 2010 12:25:15 PM
I actually use AAPT who use the vodaphone network. Since I signed up with a mobile phone, I cannot send or receive photos. I have made countless calls to AAPT support who always say it will work within the next 24 hrs but doesn't. In many local places I have no service as it seems that vodaphone coverage in the country is terrible.
28 Dec 2010 05:12:28 PM: You need the settings sent to your phone firstly, then you need to send yourself a photo to activate it.. It doesn|'t take 24 hours to do. It takes about 3 minutes, not even.

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2291 Someone from NSW thinks vodafone is TERRIBLE at 27 Dec 2010 12:25:09 PM
I had to return two Pocket WiFi devices because they kept cutting out. Turns out it was a major fault with the Vodafone network. I wasted hours of my life trying to get the Internet to work. Hundreds of others had the same problems and Vodafone didn't care! It's all documented on the Whirlpool forums.

WATCH OUT - Vodafone employ a heap of people in India to post positive comments and PR spin on all complaints.
27 Dec 2010 12:41:36 PM: I think Vodaphone is to be being very very excellent, yes yes. Very good! I am having no problem with my wireless phone. I very much reckommending vodaphone!
Bruce
27 Dec 2010 12:52:45 PM: i used to work for savvytel an even crappier telco supplied by vodafone (i no imagine it) and we used to post on whirlpool too
27 Dec 2010 01:27:06 PM: They are known as professional bloggers. Paid to write favourable comments for their clients.
27 Dec 2010 02:26:32 PM: Ha Ha Bruce LMAO!!
27 Dec 2010 04:07:00 PM: You think vodafone is bad - try iinet - they suck ten times more = missbliss
27 Dec 2010 04:08:11 PM: yep stay away from iinet
27 Dec 2010 04:33:42 PM: in reply to savvytel person i have an old prepaid savvytel sim that i have and put 10 bucks on it only to find out it,s better than vodafone they now use the optus network which i find is pretty darn good compared to vodawhenever network
27 Dec 2010 05:17:31 PM: Bruce u r a big sycophant and probably on the payroll. good work son.
27 Dec 2010 05:18:29 PM: "Bruce" - where are you..Bangalore??
27 Dec 2010 05:24:02 PM: KARMA TO YOU BRUCE!!
27 Dec 2010 06:11:30 PM: i live in surry hills where reception is ok. On my train to work (taking into consideration tunnels) from central to epping via newcastle line i get ZERO 3g. I get 1 bar of REGULAR reception (2g) at my desk IF I'M LUCKY.

I pay $130 on my cap for 1k calls 500mb per month which is fine IF I HAD A SERVICE GOOD ENOUGH TO USE EVEN HALF OF THAT QUOTA. I use my phone for work, so have had to buy a PREPAID TELSTRA phone to use while i'm at my desk. Works better in more places take it from me.

The real insult was when i finally got on the phone to someone in bangalore, i was told they wouldn't release me from my contract, and that i'd need to have a technician come out and survey the area to confirm the condition.
Great i thought, that's a nice offer. Thank you i'll take it

"the wait is 4 months"

*CLICK*

GGF Vodafone, your service is garbage, as is your customer service. I speak to your employees and even they agree with me your service is garbage. After speaking to some folks from VF at a company even, i've been told a $400m infrastructure investment is going to alleviate the problem - but even that's a further 6 months down the track.

DONT HAVE TIME FOR THAT. OVER IT VODAFONE. Your poor service and lack of commitment to even those who pay rediculous money on your FLAGSHIP CONSUMER SERVICE is the last staw for me.

I'm in contact with the TIO, telstra here i come. Welcome me with open arms.
27 Dec 2010 06:31:14 PM: I wish - have not had service since Christmas Day - after waiting on line (landline) for 2 hrs, symapthy oozing from all pores the call centre person said she would register a fault ! huh!!!! fat lot of good that will do.
Yet Vodafone in Europe is excellent.

Telstra here I come - after I extricate myself from the bloody contract via the Ombudsman!
28 Dec 2010 06:12:46 PM: iiNet mobile? It's run on Optus. What problems are you getting with them?

Or are you just reflecting on their customer service?

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2289 Someone from QLD thinks vodafone is Epic at 27 Dec 2010 12:24:52 PM
Recently, my partner and I signed up for the portable wireless broadband plan for 10gb a month. We were assured that we would have full coverage in our area, and that the coverage would be more than suitable for online gaming. We are lucky to have one bar of coverage, thus meaning that gaming is near impossible due to lagging issues and glitching. Furthermore, my iphone plan is with Vodafone, and I'm constantly going in and out of service when I was assured full coverage in my area.
27 Dec 2010 12:46:06 PM: gaming on wireless will ALWAYS be dodgy with any current network connection or provider I would think.

But yeah painful when you dont have standard service.
27 Dec 2010 06:44:24 PM: wireless with Telstra is fine for gaming.
27 Dec 2010 08:37:49 PM: i agree only telstra wireless would be suitable for gaming.
27 Dec 2010 09:25:16 PM: Online gaming on a USB dongle is never going to be great. Even with Telstra is going to lagg like crap.
27 Dec 2010 10:07:51 PM: Don't game on a wireless connection then complain. Use a landline.

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2288 Someone from QLD thinks vodafone is Pathetic at 27 Dec 2010 12:24:48 PM
I swapped to vodafone just before the 3 merger. The sales rep told me the service would improve in my area because of the merger. On 3 I had limited reception issues. The service area map showed very good service in my area on vodafone, in fact it was better than 3 according to the maps.

Now, my phone drops off the service randomly, I cant use it downstairs in my house (if you can figure out why you're doing better than me) and for awhile there every night at 6pm the network would completely disappear to return 30-40 minutes later. Why? Buggered if I know!

Anyway, total fail began today. My partner is in Sydney for Christmas and now our phone conversations are more weird than normal. We will be talking fine for several minutes and then I can no longer hear him but he can hear me. What the? We have had multiple calls like that, I can only assume its so we hang up and call again to incur more fees or something.

We are both looking into a new provider and are considering the class action. You suck vodafone!
27 Dec 2010 12:41:08 PM: I just joined a class action against Vodavone here...
http://www.news.com.au/business/vodafone-facing-class-action/story-e6frfm1i-1225976668127

Regards.
27 Dec 2010 03:49:18 PM: I am in Cairns QLD and I am always having troubles with coverage with Vodafone. My calls always drop out and i have to go outside to make calls. I am waiting for my contract to be up so i can change providers. Bugger you Vodafone you are a joke!!!!
27 Dec 2010 04:30:20 PM: I recently moved where the reception was lets say nominal where the repeater station was as the crow flies about 2 clicks way on a mountain again like many on here it would depend on what part of the house i was in as to what reception i got (anger building stuff) and now that i have moved yet again depending on what part of the house i,m in as to what reception i get all i can say is com`on April 2011 when my contract runs out and i can give this telco the big heav ho
27 Dec 2010 05:20:14 PM: I live 4kms from surfers paradise and am lucky to get 1 bar 3G reception.
Data is always slow from "too much traffic". The shit never improved in the 4 years i was with them. Optus seems to be loads better without the Telstra pricetag
27 Dec 2010 05:20:19 PM: I recently purchased an iphone 2 months ago on 3 and they changed me to the vodaphone network. Since then my reception in the brisbane cbd is virtually 1 or 2 bars and my phone keeps dropping out during conversations. It is virtually so hard to make calls and I don't receive mms txt anymore. dont get me started on the data download.....not happy jan!!!
27 Dec 2010 05:21:36 PM: I live in Kangaroo Point, super close to city & my internet drops out about every 10mins & phone only works occasionally definitely not downstairs only outside the fence or upstairs. Pretty poor :(
27 Dec 2010 06:10:02 PM: The correct address to join the class action lawsuit is
http://www.piperalderman.com.au/vf/
The company is Piper Alderman and they have offices in Brisbane, Sydney, Melbourne and Adelaide.
27 Dec 2010 06:24:39 PM: For eight weeks continuously my clients could not contact me on my mobile, the impression some of my most valuable clients got was that my phone was disconnected due to non payment.There have also been other problems. Vodafone refused to release me from contract.
27 Dec 2010 06:28:14 PM: I am locked into a two year deal with Vodafone and I cannot wait to get out of it. The service outside of Perth is utterly pathetic and the charges they make for recovering voice messages (when you can) makes Ned Kelly look like Saint Mary McKillop. The CEO should resign or step up and give people thier money back.
27 Dec 2010 06:31:57 PM: Is it true that Vodafail will let me out of my contract and not pay a penalty?
If yes, I will do it immediately. What's more the Vodafone roaming service overseas is an absolute joke, except for the unbelievable charges.
27 Dec 2010 06:39:25 PM: From the time I changed to vodafone the phone's map doesn't work (even on the latest firmware) and when I talk it keep on dropping out. Optus and telstra were way better.
27 Dec 2010 07:28:31 PM: I live just 10kms out of Brisbane and my friends can't even contact me and I can't use my phone. Never have reception or 3G. Vodafone is pathetic!
20 Jan 2011 08:24:28 PM: been with vodaphone for many years . coverage of late is extremely poor. constant drop outs ,full signal one minute none the next, most of my call costs are from drop outs, no more!!! changed carriers today, $60 unlimited pm with optus..got my vodaphone lock removed ,will now save 1200 a yr in costs,vodaphone you have lost a loyal customer due to your poor service about time you listen and acted, not once did you offer a refund or extra credit.. no more..

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2287 Someone from ACT thinks vodafone is poo at 27 Dec 2010 12:24:29 PM
I switched to Vodafone a couple of years back. I was in a long-distance relationship in Qld and wanted to take advantage of their free credit between customers deal. On several occasions, while I was halfway through a conversation with my boyfriend, the call didn't exactly cut out - it got switched. Suddenly I was speaking to unknown people. Halfway through a call, my call got patched into someone else's call, and after about 30 seconds of going "Hello? hello? What's going on?" the call would cut out.

When I complained to Vodafone, they told me it must be my phone doing something. I had purchased my Nokia from their store, and it was THEIR NETWORK which was switching my calls. Thank God I wasn't trying to use that service for anything confidential; anyone could have been patched into my calls at any time.

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2286 Someone from QLD thinks vodafone is at 27 Dec 2010 12:24:29 PM
I am so disgusted in the service I have received to date. I'm paying for additional internet for my laptop that to date I have been unable to actually log onto and an iphone that has the worst reception I have experienced in all the years I have been a mobile phone user. Every time I called the service line I am told that 'Vodafone are experiencing an unprecedented number of calls and that the wait could be up to and over an hour!' Unprecedented... really, I beg to differ!!!! And please tell me who has an hour to wait on hold!

What a joke, signing with Vodafone was the biggest mistake I ever made!
28 Dec 2010 12:50:59 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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2285 Someone from VIC thinks vodafone is terrible coverage at 27 Dec 2010 12:24:20 PM
Vodafone coverage in Portsea, Victoria is appalling. I hold my phone alongside others with the same make of phone on the same update and find that they have reception using Optus and Telstra when I have none. Vodafone customer service is a joke. I reported my problem last week, having had no reception for days and was very clear in my description of the issue. The reply came (a shock) and suggested that the information provided by Vodafone had cleared up the problem. This was not the case at all. The information didn't answer my problem at all. When I tried to reply I couldn't as the system told me that the problem was sorted out. Laughable.

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2284 Someone from TAS thinks vodafone is Worse then Bad at 27 Dec 2010 12:24:11 PM
I have been with 'Crazy Johns' - Vodaphone for nearly 2 years, I have been arguing with them for nearly all that time regarding shocking reception. I can't even stand in my garden to get reception and standing in my house is non existent. Where do I live just 3.45km from the city CBD up on a hill. I have tried to talk to them, even contacted the Ombudsman, it seems impossible for them too!
27 Dec 2010 04:44:14 PM: i agree Crazy johns is shocking. I have been on the phone several times with them to try get out of my contract. and all they say is they will send a report to vodafone and i hear nothing.
27 Dec 2010 06:09:11 PM: I went pre-paid crazy johns, and was warned at the time that there could be reception issues in the area i was living. I accepted that and still took the phone. At home I managed to find the areas that had the best reception and worked with that, after all i was getting a fair better deal than what i was getting with telstra. But to my surprise, i also have a pre-paid vodafone internet dongle. Both go via the vodafone network, but i had better reception on my crazy johns than the dongle. In the end i just gave up trying with the dongle and used it whenever it was able to get reception. which was rarely. The only issues i have had with crazy johns in the 10 1/2 months i have been with them is an internet issue which was resolved quite quickly (in vodafone world!).

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2283 Someone from VIC thinks vodafone is Useless coverage at 27 Dec 2010 12:23:48 PM
In built up area's in Melbourne including all of Chadstone Shopping Centre my mobile says "no coverage". It's not like I'm in the middle of no where and I NEVER had any problems when I was with Teltra. It's pretty scary walking around with health issues knowing I can't contact family or friends or more inportantly emergancy services. I told you it wasn't my sim card Vodaphone!!!!!!!!!

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2282 Someone from ACT thinks vodafone is Good for off peak at 27 Dec 2010 12:23:23 PM
Mobile broadband: Reception is ok, plans are good.
However, unable to connect at all most days from 5pm to midnight.
27 Dec 2010 02:19:17 PM: I have the same problem in the ACT, except I'm with Virgin on a mobile broadband plan.

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2281 Someone from VIC thinks vodafone is Hopeless at 27 Dec 2010 12:23:22 PM
There 3g wireless internet was hopeless i gave up on how many times i called to find out what is going on payed a small cancelation fee and that was the end of that.. as for the mobile coverage thats another hopeless area calls keep cutting out, its either always roaming or emergency calls only oh i cant wait for this contract to end ..

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2280 Someone from NSW thinks vodafone is at 27 Dec 2010 12:23:17 PM
I dont beleive you people...Come up to the RURAL sector of NSW,where Telstra Next G is supposed to be the only network to work...I DOESNT at all and the only network that functions properly is Vodafone.
Get out of you metropolitian offices and come see how we get on.Telstra states that they have 98% coverage.Well I can tell you that 5 kilometers out of our town and there is SQUAT,BUT Vodafone is EXCELLENT...now all of you get a life stop whinging and stop followin the sheep in fronmt of you,it will get lost as well
27 Dec 2010 12:51:20 PM: WHATEVER..

People cant get signal in the Melbourne CBD. You live in the sticks, you get what you get.. Thats YOUR CHOICe..

But people in the CBD cant even MAKE A FKN PHONECALL..

I cant get signal in my OFFICE AT WORK, 20 mins from the Melb CDB. I cant get signal for 200 KMS while driving on the main highway between 2 CAPITAL CITIES.

GO AWAY
28 Dec 2010 12:01:30 AM: I'm an ex country girl I travelled of late, from Sydney to Dubbo and only had coverage in the major towns, txt messages came through when approaching the towns, your full of it

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2279 Someone from ACT thinks vodafone is failing at life at 27 Dec 2010 12:23:13 PM
i am with vodafone and i can't even call or make text messages to other people even within the network. i complained to my local store and they were so rude to me saying it was my fault.
27 Dec 2010 01:02:32 PM: IT IS YOUR FAULT

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2278 Someone from ACT thinks vodafone is at 27 Dec 2010 12:23:05 PM
Continual drop outs, poor internet connection (freezing up), lack of service coverage by phone - I cannot wait to switch providers when I get home. I dont care what it costs to change - I want out of Vodafone. It sucks when my friends can all get messages and make calls but I don't have service. Screw this and screw voda-crap.

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2277 Someone from QLD thinks vodafone is pathetic at 27 Dec 2010 12:23:05 PM
my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

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2275 Someone from NSW thinks vodafone is 3rd world carrier at 27 Dec 2010 12:22:39 PM
I can't believe how bad reception is.. Try calling voda and it
takes hours to reach some.. Where is the ACCC?

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2273 Someone from NSW thinks vodafone is Rubbish at 27 Dec 2010 12:22:32 PM
I'm on pre-paid and in the last few months my reception has disappeared, my calls drop out, I rarely receive mms that have been sent to me and the ones I send rarely arrive. I've called vodafone several times, I have been on hold for hours only to be disconnected, I have been transferred from one department to another and still cannot get my issues solved! I had to send 9 emails to get a real person to answer and STILL my problem wasn't solved, I was just issued more data allowance. Would be great if I could actually use it! I went to a store to talk to staff but had to wait until the staff finished their Christmas plans conversation!!!
I downloaded vodafones "who to call" app for the iPhone only to figure out that I actually can't call 3 customers for free after all, after I called one to find I'd used up my credit

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2272 Someone from QLD thinks vodafone is Extreme at 27 Dec 2010 12:22:29 PM
No Service. THey reduced my plan after a month of chasing. Then on a $35 plan I owe them over $200 in two months. Complained to customer service - we actuall noy - I could get though. LARA should be shot. Billing left to stategically shaved monkeys and service left to Telstra (NOW THAT IS SAYING SOMETHING!)

Have text (drove up the road for reception) from my apparant full coverage including 3G area. Have phoned, text , Faxed and emailed - NO RESPONSE.

Been a client for over 10 years... make that -11 years.
27 Dec 2010 12:48:15 PM: we actuall noy - I could get though = well actually not - I couldnt get through for any follow up to plan change. I would like to cancel but see this as being as difficult. By the way for the $200 I never used the phone once....

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2267 Someone from NSW thinks vodafone is Epic Fail at 27 Dec 2010 12:21:04 PM
Seven months ago I changed over from Vodafone pre-paid to a contract so I could get a new Blackberry.

I had constant signal failure and calls dropping out on a regular basis with little or no internet signal also.

After 3 months I thought it might have been the handset so called Vodafone (as it was after hours) and was transferred to India after holding for 1 hour and 15 minutes.

The lady in India told me it was somthing to do with my settings and asked for me to switch it off for her to fix it. After I turned the handset on, ALL my files including pictures, music, videos etc had been wipped.

Vodafone took no responsibility, said that had never happend before.

Even after all of that, I still had no signal or slow internet so went iknto a physical store where they advised it was the sim card, not the handset NOR the service provider which was the cause of no reception.

They replaced my sim card and advised that over the weekend I would have poor or slow signal as "maintance and upgrades were taking place".

Needless to say, I still have the worse reception in places where I can CLEARLY see and hear that other people do.

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2265 Someone from NSW thinks vodafone is Epic Fail at 27 Dec 2010 12:20:25 PM
Seven months ago I changed over from Vodafone pre-paid to a contract so I could get a new Blackberry.

I had constant signal failure and calls dropping out on a regular basis with little or no internet signal also.

After 3 months I thought it might have been the handset so called Vodafone (as it was after hours) and was transferred to India after holding for 1 hour and 15 minutes.

The lady in India told me it was somthing to do with my settings and asked for me to switch it off for her to fix it. After I turned the handset on, ALL my files including pictures, music, videos etc had been wipped.

Vodafone took no responsibility, said that had never happend before.

Even after all of that, I still had no signal or slow internet so went iknto a physical store where they advised it was the sim card, not the handset NOR the service provider which was the cause of no reception.

They replaced my sim card and advised that over the weekend I would have poor or slow signal as "maintance and upgrades were taking place".

Needless to say, I still have the worse reception in places where I can CLEARLY see and hear that other people do.

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2264 Someone from NSW thinks vodafone is annoying! at 27 Dec 2010 12:20:03 PM
We can now only get reception if we stand on tip toes at the kitchen sink on a clear and still day! Which were we live the adverage wind is about 5kms on a rare and very still day, usual is about 25-30km. They are also insisting that we get letters about issues we,ve raised like the sever drop on signal and constand drop outs, and network busy messages in written letter form. Which is great fun cause it must be the account name, who is my blind husband! they know he is blind, we had to jump through the flames of hell to get them to put voice over back on his phone after it went in for repair! My favorite part was when they looked at him and said the icons right there, can't you do it? Anyway, we we're told our issues here in south illawarra are due to storm damge that happened about 9 months ago! Which I believe cause before that we had alright service, unless you had to deal with them. That said, 9 months! Get up and fix it! my husband uses his phone and it's reception as an emergency mobilty aid!
27 Dec 2010 01:03:12 PM: i could get knocked up have a premmie baby and be outta hospital by the time vodafone can fix storm damage...

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2263 Someone from QLD thinks vodafone is Epic Fail at 27 Dec 2010 12:19:54 PM
I am in Mt Tamporine just 30mins west of the gold coast. I am visiting family for a week for christmas. Since i have been here I have had not one bar of reception while everyone around me has full. I am having to drive 30mins to collect phone messages which are quite important as I organise a new years event in Sydney. This is unacceptable! I havn't even been able to receive christmas messages. What am I paying $100 a month for?? but of course to a vodafone customer of some time this is of no surprise. I wait every day excited for the end of my contract.

So bad is vodafone that I had no reception in the SYDNEY CBD everytime i entered myers or david jones on pitt st. I mean really.

FIX IT

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2261 Someone from ACT thinks vodafone is at 27 Dec 2010 12:19:26 PM
I am with 3 Phone and the reception is disgraceful,I was considering asking to be transferred to the Voda phone network which according to their outlet at Strathpine Qld can be done for customers experiencing drop outs or poor reception.
No way will I consider going to Voda Phone now !!
I shall be moving across to Telstra, at least I will be able to make a call from home.


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2260 Someone from QLD thinks vodafone is Very Fail at 27 Dec 2010 12:19:14 PM
Wireless internet is soooo slow... A page takes up 2mins to load... called up Voda and the say its the coverage.... But evern @ 3am in the morning the connection is slow or just drops out... Vodafone=Fail
27 Dec 2010 01:11:32 PM: I get the worse spend on the wireless. Infact between 2am and 6am am is the only time I can use it and it wont be at dial up speeds :( I moved to 3 and its worse!!!! 3 is crap and so is vodafone.
28 Dec 2010 08:41:24 AM: Agree, 3 is crap. I'm in Surfers. Do they use the Vfone towers? Probably. Anyway, mobile "broadband" is more like mobile agony. I'm wasting my life waiting for simple pages to load. I think I grew a beard waiting for an overseas page. It used to be a lot better - before Vfone bought 3 that is. I've been online for 20 years. I remember when dial-up was all we had. It was quicker then than 3/Vfone can manage in this next century. But let's give them credit. We pay them heaps and let them give us shit, it's a top business model.

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2259 Someone from QLD thinks vodafone is bad at 27 Dec 2010 12:19:07 PM
Long receptional delay times and cut outs every 5 minutes all on international calls. Tried phoning 1555 to resolve this and Vodafone text and emails regarding I owe them money on account I closed off more than 2 months ago, which I lost credit on my phone and internet prepaid system. Their call centre staff are not clear, concise in speaking fluent language, I made it clear to them to speak slowly and claerly, they are rude. Easy way to loose customers world wide, and they'll loose their jobs.

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2258 Someone from QLD thinks vodafone is at 27 Dec 2010 12:18:47 PM
I'm with 3 that has been taken over by Vodaphone. Since Sept 12th they've moved me onto 'outdoor coverage' which is no coverage at all. Message ? "Unable to connect to server". Hours and days later I'm told that there aren't many customers in my area hence Vodaphone has put me onto outdoor coverage. They also have a problem with some of their cell sites which they reluctantly admitted to.

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2257 Someone from NSW thinks vodafone is Bad at 27 Dec 2010 12:18:25 PM
No reception and drop out issues.. Not paying my bill till they

Fix the problem.. Voda is a disaster

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2256 Someone from VIC thinks vodafone is shocking reception in Doreen-Vic at 27 Dec 2010 12:18:11 PM
Just moved over to the Vodafail network in December 25th 2010,a great Christmas present.
Reception is totally horrible to the extreme in the Doreen area of Melbourne.
I would not recommend this service to anyone.
A complete useless network that want your money but won't give you what you paid for.
27 Dec 2010 01:07:01 PM: Agreed. Live in Doreen and can't keep a call longer than 6 minutes without it dropping out. Waiting for end of contract to depart!
27 Dec 2010 01:12:15 PM: ill agree calls always dropping out, no reception, sometimes roams to telstra other times it wont. come july hello telstra!
27 Dec 2010 01:19:48 PM: I'm in South Morang and definately agree with you
27 Dec 2010 01:38:56 PM: NEVER ANY RECEPTION!

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2254 Someone from NSW thinks vodafone is Fail to divert to another mobile number at 27 Dec 2010 12:17:33 PM
Vodafone never have any reception inside building, underground carpark, insdie toilet. If contact Vodafone and ask them to divert call to another number because vodafone poor reception. The call will be divert to someplace in India then I have to answer around 100 questions etc, after all that Vodafone said 'We are sorry, we can not divert your call to another mobilephone provider", how frustrated this was???

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2253 Someone from NT thinks vodafone is like a 1000 at 27 Dec 2010 12:17:29 PM
shit idiots dont ever have good reception, internet drops in and out every 5 seconds.

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2252 Someone from NSW thinks vodafone is Extremely poor at 27 Dec 2010 12:17:12 PM
After being with Optus for 8 years, I switched to Vodafone only because of a discounted plan that was on offer for NRMA members. Now I live to regret this mistake. Poor reception on the train line from Lidcombe to Sydney and calls dropping out every 5 minutes were the major pains and frustrations that I have put up with over the last 1.5 years.

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2250 Someone from SA thinks vodafone is Extremely at 27 Dec 2010 12:16:22 PM
I can't access ADSL because of a device on my line that will not be removed so I have no choice but to have wireless broadband. I was with another carrier until about 4 months ago and was having trouble with the reception and was advised to change to Vodafone and since then have had issues with reception and being cut off, I am sick of dealing with the call centre because more often than not I get someone who can't speak English in an understandable way and get no where with complaints. I run a small business from home and internet connection is vital. When I swapped to Vodafone it was on a 24 month plan, do I really have to put up with this for another 20 months? I get so frustrated that I yell at the automated LARA!!

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2248 Someone from NSW thinks vodafone is at 27 Dec 2010 12:16:21 PM
More often than not text messages come a day or two late then there are days when there is no reception at all. I am a diabetic and need my phone.

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2245 Someone from VIC thinks vodafone is No coverage at work at 27 Dec 2010 12:13:46 PM
Crazy John's employee went on the Vodafone homepage to check the coverage at Port Melbourne where I work; Everything seemed OK and I signed off the contract because we checked my home address as well. While the phone has sufficient coverage in Elwood (3G still very slow though), I have no coverage at work. I called Vodafone 5 times (have all recordings and names) and had endless email conversations with the service team that finally agreed to investigate the problems. RESULT: Vodafone admitted that there is a problem despite the false information on their homepage. Called the Vodafone internee to find out that Vodafone only needs to provide coverage for the address on the contract. DOUBLE FAIL

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2244 Someone from QLD thinks vodafone is Fail in all aspects at 27 Dec 2010 12:13:32 PM
Ever since I bought the Iphone4 I kept loosing coverage and I get extra charges which I am not going to pay Customer sevice is appalling I get no satisfaction from them.
This great this website lets voise our frustration
Solomona Ulu

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2243 Someone from QLD thinks vodafone is at 27 Dec 2010 12:13:28 PM
Poor coverage, calls not receceived..txt msgs delayed up to 24 hours.Told upgrades on old contracts only done by phone...waited 1.5hours twice within same day. had 4 services with them...down to 1 now and will cancel as soon as contract is finished.Would never use them again...
28 Dec 2010 12:50:10 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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2242 Someone from WA thinks vodafone is Lousy performance all round at 27 Dec 2010 12:13:18 PM
To be fair, we already knew that the reception in our area wasn't as good as Vodafone claimed - the salesman was honest enough to relate his experiences with his own phone. But it was mostly good enough to get us through the obligatory 6 months before we could unlock the phone. The snag was that it took an entire fricking month of contacting their appalling "help" systems and getting nowhere before it was finally unlocked, after I eventually suggested that they had breached the terms of sale and owed me an unlocked replacement if they couldn't fix it. Endless waiting on lines, dealing with the hideously annoying and inefficient "Lara", only to speak to people who promised things that never happened, plus getting automated email replies thanking me for the opportunity to serve me, but again doing nothing.
NEVER AGAIN!
27 Dec 2010 12:28:02 PM: Oh, and BTW, this was a phone that was bought outright from a Vodafone shop on the absolute assurance that unlocking it would be a simple automatic process that would take only a moment or two online.... HA! Nothing is simple with Vodafone, with the possible exception of some of the people they employ. Only parts of their website seem to work at any given time, and even the link they sent me to the unlock area returned a "Page Not Found..." message. After several hours trying it did work long enough to finally unlock the phone, after weeks of reporting that they had no record of its IMEI number.

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2239 Someone from QLD thinks vodafone is extremely poor at 27 Dec 2010 12:12:37 PM
we changed internet service a couple of months ago, just waited till the contract expired.live in southport on the gold coast and constantly dropped out and had to reload. were also on the crazy ron network which used vodafone. same thing just waited till the contract ran out then went to telstra. couldnt get mobile reception in the house if there were enough bars and the phone rang we had to run to the footpath just to be able to talk and even there recetion was poor. now 3 bars on the phone. reception on internet and phone perfect. poor reception and customer service non existent. waiting for over an hour everytime i needed to talk to them. netscape actualy calls me back if i have a problem no waiting on hold just to get someone to hang up on me. vodaphone very very poor. will never use again

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2237 Someone from WA thinks vodafone is at 27 Dec 2010 12:12:24 PM
Mobile internet sticks, what a waste of time, i was assueres i woulg get very fast internet access where i lived in secret harbour,i can only get crap speed in one room in my home, anywhere else in the house it has ne reception, so mmuch for it being mobile.
Complianed for the 1st 6 months of useage god knows how many times, its been 12 months now into a 24 month contract and have just given up trying.
WILL NEVER GO WITH VODAFONE EVER AGAIN, regardless of what they wreckon they can do, they are ****

Lee

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2236 Someone from NSW thinks vodafone is Pathetic at 27 Dec 2010 12:12:18 PM
Poor coverage, drop outs on calls, reception comes and goes, data can be patchy ... Customer for 5 years... Wish I had gone with telstra !!!

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2235 Someone from NSW thinks vodafone is Pathetic at 27 Dec 2010 12:12:13 PM
Vodafone is useless. None or very little reception 24 hrs a day. Its that bad I have give them the flick and are now with TELSTRA. That in itself shows how bad Vodafone is if you are happy with TELSTRA.

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2234 Someone from QLD thinks vodafone is extremely poor at 27 Dec 2010 12:11:59 PM
we changed internet service a couple of months ago, just waited till the contract expired.live in southport on the gold coast and constantly dropped out and had to reload. were also on the crazy ron network which used vodafone. same thing just waited till the contract ran out then went to telstra. couldnt get mobile reception in the house if there were enough bars and the phone rang we had to run to the footpath just to be able to talk and even there recetion was poor. now 3 bars on the phone. reception on internet and phone perfect. poor reception and customer service non existent. waiting for over an hour everytime i needed to talk to them. netscape actualy calls me back if i have a problem no waiting on hold just to get someone to hang up on me. vodaphone very very poor. will never use again

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2232 Someone from VIC thinks vodafone is Bad to worse at 27 Dec 2010 12:11:33 PM
Recently my phone started sending out multiple copies of texts. My friends were receiving up to 10 copies of the same text. I was unsure if I was being charged for these texts, so I tried sending a request to my account balance. This was hopelessly inaccurate as I was never sure when the extra texts were sent.

So I decided to call Vodafone.

I could not get hold of anyone.

So I decided to see exactly how long it would take before the system cut me off, or alternatively, if I got to hear from a human.

I placed my phone on the charger, rang the number, put it on speaker so I didn't have to hold it up to my ear. This I did at around 10am. Over 24 hours - TWENTY FOUR BLOODY HOURS - I was still on hold. Every 15min or so arecorded message came through to let me know I was in a cue and my call "was important."

In the end I gave up. I had been on hold ALL DAY, and ALL THROUGH THE NIGHT, into lunch time the next day. Before I actually hung up.

Prior to this I had called every number possible related to Vodafone, and managed to speak to one person in the "business" dept who referred me back to the numbers I had called.

A week after this experience I received a call from a vodafone telemarketer - in the middle of work - asking me if I wanted to sign up for extra specials etc etc.
I took this opportunity to tell him of my experiences and relate my grief and concern that I was being charged for texts I never sent.
He said he'd get back to me after speaking to his supervisor.

3 months later, I'm still waiting.

In a little while I will buy a new phone, and I will NEVER go back to vodafail.
I'm utterly disgusted with their dodgy practices.

Oh, and reception? Only in the inner metro north of Melbourne. Everywhere else is one to 0 bars. I have noticed nobody else has this poor range with their providers.

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2230 Someone from WA thinks vodafone is very at 27 Dec 2010 12:11:12 PM
I live in Busselton WA, and the resception is shocking. I cant talk inside my house in vasse newtown which is shocking. The only hope i have is if i turn of 3G coverage and then i get reception. Otherwise it will drop calls all the time.

Disapointing vodafone. Hopefully u live to ur prmoise and fix it early next yr as u told me over the phone

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2226 Someone from NSW thinks vodafone is Hopless at 27 Dec 2010 12:10:07 PM
It's Monday afternoon and I'm sitting in a high rise building with relay twoers on the roof and dozens and dozens of other towers visible and I can't get any service! SMS messages can take hours if not days to be delivered. This crooked company should be shut down and all calls transferred to another network until they can provide the service they pay for.

I suggest everyone only pay half their phone bill as we only get half the promised service.

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2224 Someone from NSW thinks vodafone is at 27 Dec 2010 12:09:39 PM
What do you expect when you outsource your entire technical division and your Network Operations is in India....
This should serve as a lesson to all network operators that when you offshore and outsource, your service and your customers suffer.

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2221 Someone from QLD thinks vodafone is Once you are out of BRisbane it is utter crap. at 27 Dec 2010 12:09:07 PM
You cannot get decent reception once you are past the RAAF base at Amberley. In Toowoomba it is crap. The region coverage map says you should be able to get reception all the way from Brisbane out west to Toowoomba and down to Warwick (the area I travel in - and it's flat as a tack country from Toowoomba to Warwick). Why should I pay for a service that I don't get? I wouldn't have signed up with a telco provider if it wasn't going to cover the area I travel in. No phone coverage, no net coverage. Toowoomba isn't exact a pip squeak of a town.

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2220 Someone from QLD thinks vodafone is pathetic at 27 Dec 2010 12:09:05 PM
my phone is just one year old and for the past month i have had to turn my phone off and back on to recieve any messages. If i try to connect to the internet it doesnt work so have to do the same process. Being on pre-paid i start to think i have ran out of credit but its never the case. I am glad there is going to be a nation wide complaint to the company because this is unacceptable and downright pathetic. In this day and age we need mobile telephones in order to keep our lives in order and the simplicity of being able to communicate in any place is pure genious. The engineers behind the coverage monitoring of Vodafone are pure idiots. Either sort it out or shut your company down Vodafone cos if you dont take action soon you could be filing for bankruptcy anyway. I am happy to finally be able to rant a little and know that I will not be needing to buy a new phone but I am sorry to say I am very disappointed with the service. A real shame.

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2218 Someone from NSW thinks vodafone is ridiculousely at 27 Dec 2010 12:08:53 PM
no reception, no coverage, no internet, no messages, no calls
and on top of that the worst customer service on the planet!!
very unreliable, highly unrecommended company if you like your phone to make and recieve calls/msgs

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2217 Someone from VIC thinks vodafone is poor coverage at 27 Dec 2010 12:08:23 PM
My wife and I are both on Vodafone. She has been complaining of poor coverage where she works and even when she goes to other suburbs. She simply can't make or receive calls in these areas. These are long & well established suburbs in Melbourne. I use teh internet on my phone quite a bit, and sometimes it simply doesnt work, other time in exactly the same location (at home) it works fine. Just don't know what is going on with their poor coverage.

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2216 Someone from QLD thinks vodafone is VERY! at 27 Dec 2010 12:08:19 PM
My Usual Business phone plan spend is around $250 -$350 per month.... this month $4,000+ reason being one of my numbers has downloaded 10 gig of data over the month (phone is used by a person largely in wifi network and who also sleeps at night), and why didn't I get notification before it got to $3000?. OK, fair enough, say we have downloaded 10 gig, now give me a reasonable price for it! I then tried to contact them on many occasions usually on hold for 15-20 minutes and when I got through, the consultant has either no knowledge of why the bill is so high or.....beep beep beep, ohh, the indian call centre has dropped out again, here goes another 20 minutes of my life wasted. Anyway, finally have reported them to the TIO....lets see what happens, there is no way I am paying this, bad credit rating or not!

AB

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2215 Someone from VIC thinks vodafone is Crap at 27 Dec 2010 12:08:01 PM
I am with Three network, I believe they both are merged anyway. Just moved to Caulfield and was surprised to find the network is absolutely crap in area. Tried calling Customer care to find out if there is any problem with my Handset and they've told me that my house in a blackout spot and the network is not not so great and they cant really do anything. Network continuously keep dropping, No 3G Coverage.

Ok.. I just asked what I am I supposed to do if there is no network at my place, they're like What do you want us to do...

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2214 Someone from QLD thinks vodafone is Total at 27 Dec 2010 12:07:47 PM
I have a prepaid...or at least i did have. No reception in many areas in and around Brisbane, but thats not the worst. I can no longer use the "sim" because it was hacked or cloned. Whoever did this, took all but $2 of my credit. Even with the $2 credit, i am blocked from sending text or calling out. After several talks with Vodafone reps and a complaint to TIO, no action was taken. When i stated my situation on Vodafone's Facebook page, they quicky removed my message. Looking at a computer screen shown to me by a sales assistant at a Vodafone store, i was surprised to see 2 names with my number, one of which was myself.

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2213 Someone from VIC thinks vodafone is getting worse.. at 27 Dec 2010 12:07:39 PM
I work in docklands-- no buildings around me.
No reception for more than half the building- fine for all other carriers..
Catch a tram to flinders st - 3 black out areas..
Black out areas most of the train ride home..
3g hardly ever works-- and soooooooooo many times no internet al all.

Disgraceful!

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2211 Someone from VIC thinks vodafone is EPIC FAIL at 27 Dec 2010 12:07:15 PM
I am a Crazy Johns customer and they use Vodafone. Can barely ever get reception in my house, I live in the suburbs, not in the sticks or anything.. My little sister went into hospital, but my family couldn't contact me as i had no reception- so i didn't find out til the next day. Cutomer care dont give a rats, telling me they would give me $10 credit on my account. Ridiculous considering the amount of times calls have dropped out, unreceived messages etc.

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2210 Someone from QLD thinks vodafone is No Reception at 27 Dec 2010 12:06:46 PM
I am 7km from Brisbane city and don't get much reception in my house, I have to go 40meters down the road to be able to talk to someone without dropping out.

Do you know what is crazy? Im in a town called Childers for christmas, 3 hours out of Brisbane, has one woolworths and subway is the only fast food here. I have perfect reception in a gully 5 mins out of the town centre. Why can't the city be the same, so annoying,

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2209 Someone from VIC thinks vodafone is not at all for me at 27 Dec 2010 12:06:36 PM
I am happy with what I get get from Voda. I have been with Voda for the past 8 years. As a customer we wanted good service and we do not want to hear excuses such as software upgrandes on RNCs (RU20) is causing troubles....I do not know aht kind of test bed testing is carried out before rolling out any network changes...However I want to see 3 operators in the market to keep competition.

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2206 Someone from NSW thinks vodafone is EPIC FAIL. at 27 Dec 2010 12:06:11 PM
My partner and I have been Vodafone customers for years and have seen the steady decline of its service and reception over those years. Most recently there are the obvious reception issues where within a group of friends, we are the only ones struggling to find reception in even the most popular areas. We have most calls dropping out or displaying 'Error in Connection' and text messages that fail to deliver or are delivered 6+ hours later. The last few weeks we have seen messages that are several months old being delivered and redelivered over and over again, often in place of the intended message. I often get the same two messages, one from my best friend and one from my brother, delivered almost every single day! WTF?! It's like having last months newspaper dropped on your door every morning...
I also feel like I was misled when signing up as I joined a contract plan, against my better judgment, thinking the capped plans were the best value for money at the time. Only after I signed up was I told I could get practically the same plan on pre-paid! *sigh*
Lastly, before signing up I was on the 3mobile $29 cap which in the two years I held the plan, I never exceeded. To my surprise, I 'upgraded' to the Vodafone $49 cap and found myself exceeding the limit every month without using my phone any more than I did on the old plan. Now my plan has expired, without any contact from Vodafone whatsoever to inform me or ask if I'd like to renew, so I just want to get out of this nightmare asap and leave Vodafone behind me... That's if I can ever get in contact with a real person in customer service!

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2205 Someone from NSW thinks vodafone is Reception What?! at 27 Dec 2010 12:05:57 PM
I have been with Vodafone for as long as I can remember and never had issues with them in the past.
I always found their plans and service quite good...until recently.
Ive had days where I have had no reception at all for the whole day. But mostly its just once or twice a day. Here I was thinking it was mY iPhone causing the issue but my gf who has an iPhone as well never has any issues.
Now we find out they are having issues with the reception but did we get a discount on our bills for this lousy service...no we didnt!!!
Maybe I shouldve left Vodafone when getting a new contract for a phone and gone with someone more reliable.

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2201 Someone from QLD thinks vodafone is at 27 Dec 2010 12:04:29 PM
We were with vodafone a couple years ago and the service then was crap. Dropouts,no connection, poor service. I would expect this sort of thing in mongolia but not here. We switched over to iprimus which operates off the telstra network and service has been good so far. Keep away from vodafone.

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2200 Someone from TAS thinks vodafone is very at 27 Dec 2010 12:04:18 PM
i'm with 3 but it uses vodafail towers i am experencing drop outs and very poor coverage.

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2199 Someone from NSW thinks vodafone is very at 27 Dec 2010 12:04:09 PM
I have been with Vodafone for a year and a half and i have never been so unhappy with any service and i have been with them all. I live on the Gold coast and I still get no reception even in Surfers Paradise where you would think you would have no proble. My internet has stopped working i cant even access it at all this has been about a week now. this is disgusting to think you sign up for a 2 year contract where you are paying $80 a month and you cant even use your phone, i would hate to be in any sort of emergency where i would need to use it. i am very sad that i am out of pocket for somethng i cannot use. i just cant wait until this contract is up and i can switch to another more reliable company.

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2198 Someone from VIC thinks vodafone is wireless broadand drops out at 27 Dec 2010 12:03:44 PM
im on a twelve month plan for wireless broadband i have had trouble since day one with it droping out, i contacted customer support which tell me i am in a good coverage area, customer service is unable to improve my service ,my service is slow alot of the time also, im a very unhappy customer

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2196 Someone from VIC thinks vodafone is at 27 Dec 2010 12:03:25 PM
Im with 3../Vodafone.. My phone reception on three has always been average. But since Vodafone took over the copmany I roam on Vodafone 2g network 9 out of 10 times. Can we sue 3 aswell for crap performance ans basicly not up holding their end of the deal

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2195 Someone from WA thinks vodafone is fail x 100000 at 27 Dec 2010 12:03:13 PM
i currently work for a 3/vodafone dealer and the biggest regret i've had this year was moving from 3 and signing up to vodafone. firstly, my number from 3 stopped working, but the number didnt actually port over to vodafone for a few days so i was stuck with no phone and no number over these few days. after that, i had shitty reception (though somewhat understandable as i got the iphone 4), however internet speed was poor. as the weeks went by the call dropouts increased, poor reception increased, internet speed became more and more slower. then there was the incident on a saturday not too long ago where voda had no reception for hours. then just before xmas again my phone cut out service for around 1-2 hours. i work for vodafone and i even think people should steer clear of them..