26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


66%
Share on facebook
3085 Someone from NSW thinks vodafone is Embarrassingly so at 27 Dec 2010 03:25:53 PM
I signed up to Vodafone because it used to be the least expensive and most widely used mobile service provider. Now, I experience dropped calls multiple times daily and strange intermittent network interruptions in areas wherein previously I had full coverage (full bars on my phone). I can stand still in one spot and watch the number of bars of reception rise and fall dramatically on my phone in areas where I'd never had a problem before. And such problems began for me right about the time that Vodafone merged with 3 Mobile. And what's most infuriating is that Vodafone's customer service is impossible to reach! The number of voice prompts one must go through on the automated system just to reach a real human is excessive, and even worse is the fact that wait times to speak with said human customer service agents have been up to 1.5 hours! I went to the Vodafone shop where I bought my phone and even the staff there told me "Mate, I once waited on hold for two hours when I had to call on the behalf of a customer." Now that's just embarrassing! Australia is a Developed Country so how can this be the case with one of its major mobile service providers?!

0%
Share on facebook
3081 Someone from QLD thinks vodafone is pathetic at 27 Dec 2010 03:25:21 PM
I live on Bribie island which is between Brisbane and the sunshine coast. On a clear day I can see Brisbane! And the Vodafone map says I get coverage. Yet my coverage is almost non-existent. In most rooms in the house I get no coverage. In the rooms I get coverage I will loose it if I put the phone in a pocket

0%
Share on facebook
3078 Someone from SA thinks vodafone is very! at 27 Dec 2010 03:24:56 PM
I have a iphone 3G and it often has NO SERVICE for extended periods of time. I was without coverage for at least 3 hours. People were trying to contact me but couldn't because of the stupid no service. I checked the website to see if everything was working alright around Australia and the map said there were no problems, so why did this happen? It's happened several times! Very frustrating!!
27 Dec 2010 03:25:35 PM: ifail

0%
Share on facebook
3076 Someone from NSW thinks vodafone is Hmmmmm at 27 Dec 2010 03:24:31 PM

0%
Share on facebook
3074 Someone from NSW thinks vodafone is I must be in the 0.47% area ! at 27 Dec 2010 03:24:20 PM
Vodafone claims to cover 99.53 % of Metro areas. So how come I keep coming into the 0.47% region so often ? However not wanting to simply moan lets get specific I live in a Sydney suburb Clontarf. Driving home through Balgowlah I know the precise location of three drop out points in less than 2Km. Even along Military Rd just past Mosman Junction going north Drop out, Going south on Roseville Bridge, drop out. Cherrybrook - drop out. And hey this is not confined to Sydney. Recently in Cairns, driving from Mission beach to Cairns - no signal all the way until well into Cairns - check the coverage map - or should I say the purported coverage map and its all in the blue - but hey it no work despite the optimism of the map. And to and to my anger of course partners phone with Telstra worked 100%. Even today writing this from Crows Nest NSW - not exaclty a rural location - my Vodafone ( iphone ) signal strength 1 bar - coworker on TLS signal strength 4 !

Now we all know we went to Vodafone cos we got a great deal - and of course I asked about the coverage as friends told me it was poor ( if only I had listened to them ) but the sales guy told me that in poor reception areas the phone would switch across to TLS - and I believed him !!!!!!!!!!

Then to add injury to all this pain there are at least 2 occasions a day when it just does nothing - I dial and I wait - and the screen just looks at me and sits there. Seems like a congestion issue to me. Just keep on dialing in the end you get through - persistence is what counts.

Then finally to all you users BE AWARE of the overseas charges - I racked up over $5K whilst in the UK for less than two weeks ( Mostly internet charges ). At least in Europe they have laws to prevent such rip offs. Of course you cant challenge them - they own all the technology to prove you are wrong.

I have had mobile phones since the days they were literally a suitcase in the boot of the car, the old 0055 numbers, I have used Telstra, Optus, and now Vodaphone - believe me when this contract expires - I wont be renewing it.

0%
Share on facebook
3071 Someone from WA thinks vodafone is annoying at 27 Dec 2010 03:24:11 PM
I can usually get txts in the house but can never receive a call. I have to go outside and stand near the rubbish bins (appropriate) or get in my car and start driving up the street. My daughter, who is with Telstra, doesn't have problems with reception in the house.

0%
Share on facebook
3070 Someone from NSW thinks vodafone is very at 27 Dec 2010 03:24:00 PM
constantly have little or no reception

0%
Share on facebook
3068 Someone from VIC thinks vodafone is Failus Maximus at 27 Dec 2010 03:23:57 PM
Poor reception in Melbourne CBD)
I've been with vodafone for 4 years now - prepaid. Which I've put up with for this long because I was a student.
Now, I work in aged care units around the Melbourne inner city area. Cheltenham, Hawthorn, Dandenong, Richmond... NO RECEPTION INSIDE at all! Very roublesome, as I have to rush outside to make a call (rain, checking in/and out of security) to update my supervisor => Vodafone useless for work, will be changing in the new year.

Also, a friend lives in Heidelberg Heights - in Melbourne proper. Never been able to get a signal within his propery. I have to walk 30 metres out of the house to the street and wave the phone over the road to send *every* SMS - I've been doing this for 3+ years! Smoke-signals would be more efficient.

Had a family emergency out there recently where I *NEEDED* to use the vodaphone a lot in a critical period of time. Damn useless P.O.S. Couldn't make calls out, or receive very important calls. Made a distressing situation a lot worse. Vodafone mobile was as useless a brick - can't even use it as a door stop!

0%
Share on facebook
3067 Someone from VIC thinks vodafone is frustrating at 27 Dec 2010 03:23:49 PM
I am stuck on a plan with vodaphone. i have not called to complain, as my in my past experience i end up speaking to someone overseas who can barely understand english,the call is delayed and i get no-where. i have spoken to the staff in store who are unable to help in any way and only direct to me the customer service line..My phone has no coverage at my sisters house which is about 20ks away from where i live . I spend alot of time there as i am currently unwell. It is very stressful when the hospital and friends are unable to contact me,and for me it is frustrating that I can not keep intouch with everyone. I was with Telstra, and now wish i had stayed with them as i did not have these issues in the past.I also had issues with my phone. In the first case i returned it after a couple of weeks, as there was very little memory and the battery would last a day if i was lucky and still does. I was only able to swap for the same phone, which is the worst phone i have ever had.I can not be bothered going in again as the last time i tried,they need send the phone away and they do not have replacements...SO basically, I have about 18months until i can get out of this plan, and go back to Telstra.ARGH!

100%
Share on facebook
3065 Someone from TAS thinks vodafone is EPIC FAIL at 27 Dec 2010 03:23:42 PM
I have only recently signed up for voda 2+ months ago and am already regretting every minute i have been with this excuse for a phone company, I have LOS to the one of only 3 thats right 3 towers where i live in launceston tas , and have only been able to make about 3 successful phone calls in this entire time and dont even get me started on data i swear i could get faster speeds using some carrier pidgons with notes attached, the other night the entire network turned to shit no signal for about 4 hours, so fed up calls to customer service cant even get through. yeah voda great cap plan if i could bloody even get on the phone to use the calls etc. VODA=FAIL

0%
Share on facebook
3064 Someone from NSW thinks vodafone is Coverage at 27 Dec 2010 03:23:33 PM
I am constantly having calls dropped, zero reception and having to clal back non stop, sometimes i have had to call a friend 9 times so I can have a ocnversation. I have an iPhone and the Internet is a joke keeps failing with the connection and my phone is always searching for the network.

0%
Share on facebook
3063 Someone from NSW thinks vodafone is very at 27 Dec 2010 03:23:17 PM
i constantly have little or no reception

0%
Share on facebook
3062 Someone from SA thinks vodafone is bollicks!!!! at 27 Dec 2010 03:23:03 PM
I signed up to vodafone over the phone, they called my 3 mobile offering me a better deal than what i was getting on 3. i was paying 73 dollars a month with 3. they offered me my first 3 months for free as i had to end my contract early with 3. so i signed up thinking i was getting my first 3 months for free and the dude from the call centre also said i was getting free calls to 1300 and 1800 numbers and all that. i received a text message from vodafone saying i owed them nearly $130 bucks when i was on a $79 unlimited cap. yeh right. i rang up to complain, being on hold for nearly an hour!! so i went with another phone company which i have had no trouble with.
I also get reception which i didnt get while being with vodafone. also i received a dodgy handset which nackered itself after not even a month of me using it and the battery wouldnt last 2 days so i was constantly charging it.

0%
Share on facebook
3061 Someone from NSW thinks vodafone is very bad service at 27 Dec 2010 03:23:03 PM
I was on a contract, but yet had no reception, after many many calls to them my problem remained unsolved! They actually tried to blame it on me telling me it wad my phone not there reception!

0%
Share on facebook
3057 Someone from VIC thinks vodafone is painfull at 27 Dec 2010 03:22:32 PM
I have been with voda for 4 years now.
Only have a few signal problems, mainly at my fathers in pakenham as the repeater is at the far side of town. telstra and optus have good signal.
Voda 3g is a joke, turned off the 3g setting in my phone and makes it a lot more reliable and better battery life too.
I have had a few instances of network busy when trying to connect.
Think the biggest problem is the changes made to accomidate these f'n iphones, the network was a lot better before they came along.

0%
Share on facebook
3055 Someone from NSW thinks vodafone is Constantly at 27 Dec 2010 03:22:01 PM
Unreliable text messages, poor coverage for both phone and 3G.

0%
Share on facebook
3054 Someone from SA thinks vodafone is poor reception at 27 Dec 2010 03:21:51 PM
I moved from Brisbane to Adelaide and use an internet USB for ease of portability. I currently live less than 5 klms from the centre of Adelaide and suffer frequent drop outs and 'very poor' reception. It fluctuates from 2G to 3G then drops out. This happens at least 20, if not more times a day. Impossible to stay connected to the internet and takes for ever to build a page. I sort information from a Vodafone store and was told the sim card needed changing. This was done in store but didn't solve my problem. My USB works fine just one suburb away at my sons home. Bad form vodafone - I'm a very unhappy customer.

0%
Share on facebook
3053 Someone from QLD thinks vodafone is very bad and really fail at 27 Dec 2010 03:21:49 PM
I do not get proper reception. I have had a contract with vodaphone for 2 years and then they gave a deal to renew the contract when actually i was tired of it. looking at the deal i renewed the contract and i was also promised of better service but the result same....pathetic...i wont recommend any of my friends to go in a contract with vodaphone since the suffering and the mess i have been with them. i think i still have 1 more year of sufferings with them.

0%
Share on facebook
3052 Someone from ACT thinks vodafone is Toooo Far!!! at 27 Dec 2010 03:21:33 PM
My vodafone iPhone is constantly out of range even if it says it is well within... Phonecall always cut out and I cannot chat online as it constantly cuts in and out of reception. I also have my mobile Internet with them and because of these issue I've cancelled my plan now twice with no action, every month without fail I recieve a bill. Is it that hard???

0%
Share on facebook
3050 Someone from NSW thinks vodafone is 90% at 27 Dec 2010 03:20:59 PM
My town receives ONE BAR of reception - enough to receive a message but not a call. Plus, when I go to send a message the one bar usually disappearsd and I have to wait up to five minutes before it will find a signal and send. When I drove 15 minutes to work in the next town I have full reception. Thus I can only use my phone completely between 8am and 4pm.

0%
Share on facebook
3049 Someone from WA thinks vodafone is Bad reception at 27 Dec 2010 03:20:56 PM
I live in Sorrento and since being with Vodaphone I can only get reception if I go out the front and start walking down the road. I can send messages and receive them in the house, but no phone calls. Very frustrating and hopefully will never need to call in an emergency situation. When I first started the contract with Vodaphone I did tell me of my problem. They were sympathetic, but sorry not much you can do about it.

0%
Share on facebook
3047 Someone from ACT thinks vodafone is Bad reception and dropoutss at 27 Dec 2010 03:20:44 PM
I use borg USB broadband and mobile, I live in the inner-city and at best on broad band get 2 bars normally one data transfer is either in kbps or bps really is so frustrating, plus constantndrop outs, my phone is similar I'm not in the country, im in sydney cbd-GOD!!

0%
Share on facebook
3046 Someone from VIC thinks vodafone is phone and internet at 27 Dec 2010 03:20:43 PM
I also have problems with my phone dropping out as well as my internet. Usually the internet is the worse... after making many repeated calls only to be told that my area has 100% coverage. Also when speaking on the phone it will cut out randomly or just fade in and out so that the other person on the phone hears me sporatically. I live right by the city - not out in the country. This is not good enough! Thanks for setting up this site... It's nice to know that others have these problems too. Let's hope together we can help to improve the service.

100%
Share on facebook
3045 Someone from Somewhere else thinks vodafone is misleading crooks at 27 Dec 2010 03:20:40 PM
signed with them after being told would have coverage in south east asai and hawaii by the time i travelled ...........................limited coverage ...
was told i could use my $1000 free calls business plan and do unlimited texts over seas.............not.......came home to $4000.00 bill
wait theres more, new i phone went on the blink after two months so took it back vodafail wanted $500 to get it rebooted.
told them it had full insurance they upsold me on the plan.
that was when my vodafail dealer told me no worrys then just go to the police station report it stolen get a report number we will get you a brand new one............hello why didnt i think of that genius,
commit fraud to save them the hassle..................not.
27 Dec 2010 06:32:14 PM: Um, that's called "make false statement resulting in police investigation' and carries 2 years gaol in NSW. Aid & Abet for the vodafail dealer - 5years. Nice
29 Dec 2010 10:56:13 AM: Don't forget conspiracy to committ a fraud, obstruction of justice, larceny, fraud, handling stolen goods, obtaining financial advantage by deception, possessing proceeds of crime, money laundering, financing a criminal undertaking and stealing. Throw the book at 'em Danno...
15 Jan 2011 11:15:35 AM: "obtaining financial advantage by deception"- a Vodafone specialty
20 Jan 2011 01:59:24 PM: I think you can add "demand money or benefit with menaces"

0%
Share on facebook
3043 Someone from NSW thinks vodafone is 100% at 27 Dec 2010 03:20:22 PM
I would never have thought that Vodafone would cause so much pain. I've been a loyal tema-vodafone for eleven years and this is the first time i've been pissed off. Here I've been blaming everyone elses phones for the call drop outs and bad reception when it's been vodafone. what's that about?
Get it together Vodafone, I wish I just hadn't signed another 2 year contract with you. I'm mighty pissed off. MIGHTY!

0%
Share on facebook
3042 Someone from VIC thinks vodafone is Croydon 3136 at 27 Dec 2010 03:20:19 PM
I have sent a letter to Consumer affairs due to Vodafone's failure to respond to my emails and failed telephone calls. Last September I received a pocket wifi which wouldn't work in my area. I returned it within a few days after Vodafone failed to pick it up. I'm still being billed monthly for it. I've also got poor reception for my Vodafone iPhone, I cannot download and use applications.

0%
Share on facebook
3039 Someone from QLD thinks vodafone is an absolute joke at 27 Dec 2010 03:19:47 PM
I have just come off a 2 year contract and couldn't wait to change. I have had reception issues the entire time I was with Vodafone. Even in Sydney CBD I could not get reception. It's not like I was out the back of Timbuckoo!!!

0%
Share on facebook
3036 Someone from SA thinks vodafone is epic failure at 27 Dec 2010 03:19:28 PM
went to Sydney for a holiday had no reception at all but all of my other friends who are on other networks were able to get reception so couldn't contact family it was so bad that my phone didn't even recognize the SIM card that was in the phone also back in Adelaide i don't get any signal in my room but my mums phone has full signal and i have no connection at all. i and considering moving from Vodafone to Telstra once my plane has ran out

0%
Share on facebook
3035 Someone from NSW thinks vodafone is 3g fail at 27 Dec 2010 03:19:24 PM
I've been with them for a year and since day 1 reception has been poor at home at best (Ashfield). 1 bar 3g and when the phone rings it cuts out 9/10 times in the first 10 seconds. I have to switch the phone over to gsm when i'm home to get any lasting coverage.

I'll be going straight back to Telstra as soon as i can get out of my contract, i don't care how much they charge at least i can make calls when i need to.

0%
Share on facebook
3033 Someone from VIC thinks vodafone is at 27 Dec 2010 03:18:47 PM
i work in the film industry, and joined vodafone because of what i thought was an amazing cap deal they were offering. I use my phone, ALOT, And need to be contacted 24/7, so thought there 114 cap a month was great.

Ever since i have joined after leaving telstra, all i have experienced is TERRIBLE coverage, (coming from telstra its very frustrating.

I am receiving up to 7/8 voicemails in the middle of the night from messages 10 days earlier. Not good enough.

But the worst, was the deal with my cap was that i had all local phone calls included. When i bought myself an international phone card, which required me to call out from a local number, what vodafone said was in my cap, they charged me for ALL of the international calls, NOT just the local number i dialled to get out of the country. When i queried vodafone, all they said was that "that particular local number" is NOT included in the cap. WHERE did it state that in my contract, and why do they get to pick and choose what local numbers i use and dont use. I was being double charged for my international calls. Buying a phone card, and vodafone ALSO charing me.

NOT HAPPY!!!!!

0%
Share on facebook
3032 Someone from NSW thinks vodafone is Lack in coverage!!! at 27 Dec 2010 03:18:15 PM
I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!! oh and before I forget, they NEED NEED NEED to remove LARA she is the most FRUSTRATING automated machine to speak to!! Hire HUMANS and they can do a better job!!

0%
Share on facebook
3031 Someone from NSW thinks vodafone is Bulk FAIL at 27 Dec 2010 03:18:11 PM
I have been a disgruntled Vodafone customer for approx 20 months (I am currently 'serving' a 24 month sentence/contract).

1 month after signing up to Vodafone I moved to Williamtown and then Anna Bay, thus began my frustration with the complete unreliability and inconsistency of Vodafone's reception.

Both myself and my partner are in the Australian Defence Force and for service reasons we live in different states. Our long distance relationship relies heavilly on telecommunications.

I am only able to get reception in one certain spot in my house and even then it is precarious and drops out repeatedly. This unreliability has caused me so much stress and hardship, putting strain on my relationship.

I am on an unlimited plan, costing approx $130 a month for a 'service' which is barely provided.

I am constantly frustated and dissapointed by the lack of reception I recieve with Vodafone. As part of my job I am required to be contactable 24/7 and have had to resort to buying a cheap Optus sim card and phone and use that as a back up. This is unexceptable.

0%
Share on facebook
3030 Someone from NSW thinks vodafone is Bad reception, WORST CUSTOMER SERVICE at 27 Dec 2010 03:18:10 PM
Look, so I've been with these bung-heads for over 6 months now and it has been the worst 6 months ever. Drop outs, bad reception and when ever I try call them, the lady on the other line is like "Oh i just checked and everything seems fine, no problems" WTF. ARE U SERIOUS????? IDIOTS

I asked if I could be compensated for the loss of communication, (lost numerous clients due to the fact they couldnt reach me) and instantly, with no hesitation they said NO.

Peanut brains, the people who work there are just as bad as the companies rep.

0%
Share on facebook
3029 Someone from NSW thinks vodafone is mostly at 27 Dec 2010 03:18:08 PM
My partner and I are both with Vodafone. We constantly are unable to get hold of each other, sometimes for hours on end. This has caused no end of arguments between us until we realised we weren't ignoring our phones or had them turned off, but the network was failing us.
This also applies to our email function on our phones...just now we are sitting beside each other - i have full service, as does he. I called his phone as a test, and got the message that his phone was unavailable...clearly it wasn't as i could see he had full service.
We are both in jobs that require us to be on call overnight week about, and require us to contactable at all times during the day. Our contracts are clearly going to have to be cancelled if our oncall obligations cannot be met. well done vodafone. I can smell a cancellation coming on....

0%
Share on facebook
3028 Someone from NSW thinks vodafone is To many customers = call fail at 27 Dec 2010 03:17:58 PM
I'm happy with unlimited plan with crazy John's but there's no separation between either shared network. There's just to many customers on their network and not enough money spent on upgrading . It's time they did

0%
Share on facebook
3026 Someone from VIC thinks vodafone is at 27 Dec 2010 03:17:41 PM
I rarely have reception and when I do it drop out after a few seconds. I have been with "3" for years but they tell me to turn my phone off then on again, do that 20+ times a day, try another phone...another 2 phones have the same problem. After continually complaining for 2 years someone finally told me last week "I see that your problem is that you are in the middle of a 3km dead are." What the????? Why is this the first person to tell me this??? Why is it that when I drive 5kms away the phone still doesn't work??? DO NOT JOIN OR SIGN A CONTRACT WHATEVER YOU DO.

0%
Share on facebook
3025 Someone from VIC thinks vodafone is at 27 Dec 2010 03:17:15 PM
I rarely have reception and when I do it drop out after a few seconds. I have been with "3" for years but they tell me to turn my phone off then on again, do that 20+ times a day, try another phone...another 2 phones have the same problem. After continually complaining for 2 years someone finally told me last week "I see that your problem is that you are in the middle of a 3km dead are." What the????? Why is this the first person to tell me this??? Why is it that when I drive 5kms away the phone still doesn't work??? DO NOT JOIN OR SIGN A CONTRACT WHATEVER YOU DO.

0%
Share on facebook
3024 Someone from NSW thinks vodafone is Extreme at 27 Dec 2010 03:17:02 PM
Most of the time my phone doesnt even ring, i cant even listen to my vmail because i have no coverage! Find it extremely hard to use my 3G, always drops out after a few seconds. I live only 2 suburbs outside of sydney cbd. I really want to cancel my plan and go with another provider :(

0%
Share on facebook
3023 Someone from NSW thinks vodafone is !! at 27 Dec 2010 03:16:37 PM
I purchased a new phone (N97 mini) with vodaphone earlier this year. All was going well until reception became crap, i would have to turn my phone off and restart it just to get my reception back. Battery life dies so so quick i cant believe it. I would go to bed and check my phone before i went to sleep and it would have a full battery life, only to wake up with it beeping because it has one bar! The phone i have has a little button on the side which you give a little flick/slide to lock and unlock, which when doing that at times the phone will freeze and i will have to take my battery out and put it back in because i cant even go to the switch off selection! Recently my icons on the menu became very small and the writing had disappeared, for no apparent reason other than 'it just did'. I have taken my phone back previously and they would send it away, i told them i need my phone for work due to calls i will recieve but they would not offer a replacement phone. I will soon be taking my phone back for a second time and hopefully they will actually care more than what they did last time. It is not fair on the customers it is not what we are paying for. We do not pay for our conversations to be, "hey its me what you .................." then be cut off. Vodaphone pick it up or you will loose many many customers.

0%
Share on facebook
3022 Someone from VIC thinks vodafone is Reception at 27 Dec 2010 03:16:36 PM
I never get reception! i wanted to have a contract with 3 but seeing as 3 and vodafone are becoming one company, i have no way out. My best friends went on 3 and i attempted to go on 3 but they signed me up with vodafone. I now don't have the chance to call my friends or family in other states. If i am able to get out of my contract that would be amazing!!

0%
Share on facebook
3018 Someone from NSW thinks vodafone is GREATLY at 27 Dec 2010 03:15:55 PM
I want them to fix their reception!! i always have my reception coming and going when it feels like!! cant call out and cant use the internet when i know i am in FULL COVERAGE RANGE!! i do NOT recommend Vodafone to anyone who asks me!! I used to be a strong believer in Vodafone now I regret it considering I have a 2yr contract with them!!

0%
Share on facebook
3015 Someone from VIC thinks vodafone is at 27 Dec 2010 03:15:42 PM
My wife signed up with Crazy Johns, who use the Vodafone network, in Feb 2010 and has complained several times about the service to no avail, and still has 14 months to go on her contract. The coverage in the Geelong area is, according to the Vodafone map, 100%, but when we visit our Daughter in Lara she has to go outside and stand in the road to get coverage, and even then it's intermittent. Try one of the shopping centres and all she can get is Emergency numbers - what a joke. It's about time we started to fight back at these telco's over their so called 'Great Service', maybe not through a class action, but through a mass court apparance if we all refuse to pay the bills.
More constant publicity is required through all forms of the media until these jerks get their collective acts together.

0%
Share on facebook
3013 Someone from NSW thinks vodafone is no reception at 27 Dec 2010 03:15:35 PM
For over twelve months I have had no reception in my work place and at my residential address. To send a message or make or take a phone call I have to go out to the driveway or the street to get reception. My husband also suffers the same! While out I loose reception consy=tantly and my phone turns itself off! I have tried calling the customer call centre but am constantly left on hold( when I get reception) and the Vodafdone stores offer no help at all, they say they have the same trouble. My daughter has lost work because of no reception and has since gone to another carrier while still having to pay for a contract that she cannot use. We would not recommend Vodafom=ne to anyone and think they shou;d stop sponsoring racing cars and cricket and put their cash into upgrading their system and customer service.

0%
Share on facebook
3011 Someone from NSW thinks vodafone is very at 27 Dec 2010 03:15:21 PM
I find that the connection is bad most times specially where i live. I get cut off regularly and my network connection does not work half the time. defeats the point of having a MOBILE phone when it doens't work half the time. I pay a lot of money making international calls and this is frustrating for my family as i get cut off a lot. very very frustrating!

0%
Share on facebook
3007 Someone from ACT thinks vodafone is TOTAL at 27 Dec 2010 03:14:35 PM
My iphone is constantly out of service and disconnecting from the network. Then when I think it is in service and it looks to have full network coverage, people get sent straight to voicemail because it doesnt even ring!
FFFFFFFFFFFFFFFFFFFFFRUSTRATING

0%
Share on facebook
3005 Someone from NSW thinks vodafone is USB Internet at 27 Dec 2010 03:14:31 PM
I signed up for a 8gig USB modem, I was told in the shop the area i live in was is a good signal strength area, when i got home and tried to get connected the dongle wouldnt get reception unless i hung the usb modem outside the window in my apartment, even then i only had a very poor signal i tried to complain 3 months in a row i paid for a service that was barley useable. i finally cancelled the contract without charge. i was missled because wheni called to complain i was told i was in a high traffic area so it was going to be slow no matter what.

0%
Share on facebook
3004 Someone from QLD thinks vodafone is Bad news at 27 Dec 2010 03:14:27 PM
Close to Brisbane Central, yet unable to complete a call without dropout and staic , Top end Vodafone product , unfortunately under contract . Now using Partners Pre paid $39.00 Telstra special for crystal clear reception. No reply to numerous emails sent . have twice been charged late fees whilst on direct debit.!!!
Not a happy vodafane camper

0%
Share on facebook
3002 Someone from NSW thinks vodafone is Extremely at 27 Dec 2010 03:14:27 PM
Myself and my partner signed up with Vodafone over 14 months ago, on 2 year contracts. Since day one, we have experienced constant conversation drop-outs, lack of coverage (regardless of what suburb we are in), extremely late delivery of texts and are unable to be reached with calls going straight to voicemail. There have been two emergency situations where I have been unable to be contacted which has been very upsetting. I have made over a dozen complaints to Vodafone with 'official investigations' being launched into my case. I was basically given an apology with no option of exiting my contract early without paying hefty fees. I recently took my case to the telecommunications ombudsman after being fed up with paying over $200 a month for NO service for the past 14-15 months. Vodafone is an absolute disgrace to paying customers.
27 Dec 2010 03:22:10 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"

0%
Share on facebook
3001 Someone from VIC thinks vodafone is It is shocking. at 27 Dec 2010 03:14:09 PM
I have a brand new nokia n8. It shows full coverage on the phone, but why does it keep dropping out. I tell you why. So vodafone can make extra revenue from me everytime that i call the same person. Also, I am not sure how many people said that they rang me but never got through. This never used to happen when I was with '3'. Thanks vodafone for making me choose another provider when my contract expires.

0%
Share on facebook
3000 Someone from NSW thinks vodafone is I'm now with telstra ! at 27 Dec 2010 03:14:06 PM
Two year contract - no reception in my house at all or my local shops! I could only send and receive texts from one spot in my house so had to get up of my ass and walk to that spot whenever I got a text!

56%
Share on facebook
2998 Someone from NSW thinks vodafone is Epic fail at 27 Dec 2010 03:14:00 PM
I stuck with Vodafone for years hoping the service would improve. One day the service completely dropped out from my whole little town, everyone that called Vodafone was told that they "are working on the lines to improve the service in your area". Bulls**t! the reception hasn't come back to that area for 3 years now!!! I gave up and switched to Telstra.

0%
Share on facebook
2997 Someone from NSW thinks vodafone is extremely at 27 Dec 2010 03:13:56 PM
I have been a customer of vodaphone for many years and over the years i have tollerated an insane amount of (insert profanity here). I have spoken to their 'customer service' (and i use the term extremely loosely) almost once a month and have spent, in total, approximately 30 hours on hold. (What a sucker i am). The service that i have received has been appalling on every level. From miscalculations on the bill, extra charges that were not explained to me, being rushed into signing a contract, trying to get through and instead getting extra charges because i couldn't get through in time, not to mention the phone bills created with other carriers because i needed to make a call and there was no reception (shocker). I have been in situations where i urgently needed to phone someone and couldn't, other situations where i was waiting on important phone calls that never came, because my phone was unable to receive calls, because once again there is no reception. The areas that i have not got reception are not remote places, far from it. I can be in the middle of the CBD and have no reception, or in a place standing next to other people who are with other providers and still have no reception, while they have full reception. I have not only had problems with the 'customer service' and phone coverage, but the actual employees of vodaphone and the hardware. The current handset i have is the second one i have had this year and it has given me nothing but problems. The people working for vodaphone are worse than second rate, i have been in the vodaphone stores to try and sort out many many various problems and the people tell me to call the vodaphone customer service number. After i explain to them that i have a life and would not like to spend it on hold listening to static that changes volume every 3 seconds they simply tell me they can't help. How bad must a company be to have an entire website dedicated to complaints. It sure does feel good to share this though. Also, if L.A.R.A was a real person i would like to slap her face.

0%
Share on facebook
2996 Someone from NSW thinks vodafone is Fail service at 27 Dec 2010 03:13:52 PM
I am locked into a 24mth contract that doesn't finish until 08/2011. From day 1, I was mislead from the sales assistant in regards to the network coverage.. I have terrible coverage every where including major cities. Vodafone have not been of any assistance in anyway and have simply stated that I have to wait the end of my contract.. I am now counting down the months to go and I will not be remaining as a customer and nor would I return or recommend their service.. I would love an early exit from my contract and also compensated for the service that I have not had.

NH - another unsatisfied NSW Vodafone customer
27 Dec 2010 03:21:39 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"

0%
Share on facebook
2995 Someone from VIC thinks vodafone is Big Fail at 27 Dec 2010 03:13:52 PM
After being with Vodafone for 3 years (and lots of drama) my biggest problem with them aside from overcharged bills and the like, was when the bush fires were on and I had no reception (there were always bad pockets of reception beforehand) This really was the last call literally and I switched over to Virgin!

0%
Share on facebook
2994 Someone from NSW thinks vodafone is bad at 27 Dec 2010 03:13:46 PM
contract is up after many years as a 3 customer. lately drop outs, slow sms, internet coverage slow and drops out. think after seeing this site is time for a change :) Sydney metro area

0%
Share on facebook
2991 Someone from WA thinks vodafone is ULTRA FAIL at 27 Dec 2010 03:13:26 PM
I used to have full service a few months ago, now i generally have 1 bar with no 3G.

Vodafone Tech Support have continuously told me there are no network issues.
I even read the press release from one of the heads of Vodafone who acknowledged the problem...
the call center worker hung up on me!!
Last night it took me 20 hours to recieve a picture message.

I am currently in the process of going thru the TIO. They've past the deadline to resolve it tho...

100%
Share on facebook
2984 Someone from QLD thinks vodafone is 3G reception at 27 Dec 2010 03:11:55 PM
I cannot keep my phone on 3G, it keeps dropping from 3G. I've had numerous people complain that my phone was switched off or unavailable, when it was not.

I have been able to get around this by turning 3G off. But this means I cannot get decent speed on web browsing.

For $70 a month its not acceptable and now they are offering $45 unlimited plans, so the network will become even more sluggish.

27 Dec 2010 10:21:09 PM: try being on a $114 a month and getting nothing most of the time
28 Dec 2010 05:20:25 PM: Don't happen to live in Ipswich do you?
My dropouts were so bad that I couldn't even retrieve 1 message from message bank without the call ending halfway through. After 5 attempts I went to a Vodafone shop and was told that the tower in Ipswich had a 3G problem and that it had been this way since October.
Apparently Techs are aware of this but not sure when it will be repaired. It's now Dec 28th and still no joy.
To overcome the problem I had to switch off the 3G side and my phone works fine, however it of course now affects my data speed and the data was one of the reason I phoned up with them in the first place.
29 Dec 2010 08:46:55 AM: i have the same problem with people trying to call me and not getting hold of me because it says my phone is turned off. i have missed out on extra work hours because of this and it sucks
29 Dec 2010 10:31:16 AM: I have no signal on my vodafail phone
now for about 6 hours and the repeater station is almost on top of me luckily i have a land line which was about to be cut off hence now i wont i have a savvytel prepaid which are now with optus and the signal is almost full strength all i can say is com`on April 2011 and i,ll be FREEEEEE of this telco crap

0%
Share on facebook
2982 Someone from VIC thinks vodafone is It is shocking. at 27 Dec 2010 03:11:00 PM
I have a brand new nokia n8. It shows full coverage on the phone, but why does it keep dropping out. I tell you why. So vodafone can make extra revenue from me everytime that i call the same person. Also, I am not sure how many people said that they rang me but never got through. This never used to happen when I was with '3'. Thanks vodafone for making me choose another provider when my contract expires.

88%
Share on facebook
2980 Someone from NSW thinks vodafone is shhiiiittttttyyyyyy at 27 Dec 2010 03:09:50 PM
Drop outs no service i work and live in a city and i cant get service at work maybe the odd text message will come through but try n reply, forget it.......... the last house i lived in (3mths ago) i couldnt use the phone cause no coverage..
Is it true vodafone is letting contracts break cause of there shit coverage??

73%
Share on facebook
2978 Someone from WA thinks vodafone is Super Fail at 27 Dec 2010 03:09:42 PM
You all know it.

Lara is a cow, the customer service is rubbish, 40 minute wait the other day only to be told that the 'Faults' team is closed, crappy reception, dropped calls.

The good news for me? Contract expires 19th January.

Screw you Vodafone. Never again!
27 Dec 2010 03:15:35 PM: hahaha! I like your post! Lara IS a cow! CS is gaaarbage.
And whats with the sounds of the keyboard tapping when your cap top-up is being processed...?? Fair dinkum cheesy!

Happy 19th, Broheem :)
27 Dec 2010 06:54:05 PM: damn how many times do you have to repeat yourself to lara only to be sent to a department you dont want surely with all the profit they make they can bring back some old fashioned service, lets face it if i treated my customers like they do id be on the dole

0%
Share on facebook
2977 Someone from VIC thinks vodafone is at 27 Dec 2010 03:08:57 PM
My calls constantly drop out. I hardly get any coverage and messagescome through days later,sometimes I cannot even send any messages. I amon apre-paidacount,but Vodafone toldmeit will cost em $30.00 getoutof theirpre-paid.....WHT?? I was also told that if I wanted to opt out of pre-paid, it had to be done by a credit card, I do not have a credit card and was promptly told (by the customer service officer, and I use that term very very loosely) to go and buy one then !!! Over Vodaphone, their service is poor.

0%
Share on facebook
2975 Someone from VIC thinks vodafone is Appalling at 27 Dec 2010 03:08:41 PM
I can't even get coverage at home. If this was a remote area, I might be less concerned, but I'm 15km from the centre of Melbourne, and in the middle of a large black spot. The answer I consistently get from Vodafone is that they cover 95.82% of the population, but this close to the city, not to have coverage? And forget 3G - I'd just be happy to get sms and phone without dropouts.

0%
Share on facebook
2973 Someone from WA thinks vodafone is a constant disapointment and cause for frustration at 27 Dec 2010 03:08:19 PM
I have been a vodafone customer for over 3 years simply. I've stayed so long because i've also been locked in for 2 years on contract and I thought all the phone companies in Australia were as unreliable as each other. There was I time I found it easy to call vodafone customer care and recieve a real person who actually knew what they and I were talking about. Unfortunatley these days a long gone. As a vodafone customer we are now battling with constant drop outs, regular black spots in highly populated areas, irregualar and inaccurate charging, constant mess ups on our plan details and serious interferrence in reception.

But where are we left? Vodafone seem free to balls us around as most of us are locked into contracts and their costomer service center is incappable of providing assistance! Many of us would have recieved an apology over the 4 or so hours we all lost in coverage a few weekends ago; this apology was followed up by free unlimited calls on the following saturday. However who did that actually help!? Most of us are on capped plans anyway, which we are unlikely to go over, let alone go over on a saturday outside of business or peak phone times!!

Now this is just their phone lines... try their broadband. It happens to be the slowest and most frustrating connection I have ever experienced with terrible download rates, spontaneous and regular drop out and constant error messages. Not to mention that it appears to be magically eating up all my credit very quickly!

I await for your solution vodafone!

0%
Share on facebook
2972 Someone from NSW thinks vodafone is Would not work in the area at 27 Dec 2010 03:08:15 PM
I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.

Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.

I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0

Kind regards Ann Bonser

0%
Share on facebook
2971 Someone from NSW thinks vodafone is Would not work in the area at 27 Dec 2010 03:07:48 PM
I purchased a Nokia N series off vodafone in early 2009, whilst living at Londonderry. Before purchasing the phone they absolutely assured and promised me that it work at Somerton where I was moving to some months later.

Sadly to say, got to Somerton, no vodafone reception anywhere, when I rang them, they promised to disconnect the contract free of charge, but ho hum, they changed their mind, stating that it worked in the area I was living when purchased. They lied, cheated, and were absolutely plain rude to me, and I had to go the expense of getting another phone which worked. Needless to say, this put me under pressure, and the Vodafone went to collections as I refused to pay it. I now have to pay the b***** $1,400.00 at a $50.00 payment per fortnight out of my disability pension.

I pleaded, grovelled, explained my hubby passed away, I had to move, rental, pension, impossible to run two mobile phones. They simply did NOT care, so I am now stuck with paying these crooked idiots out the $1,500.0

Kind regards Ann Bonser

0%
Share on facebook
2970 Someone from NSW thinks vodafone is Moved on at 27 Dec 2010 03:07:36 PM
Was a Vodafone fan for years, I had to eat my hat after swearing never to use telstra again, but three years of poor reception, dropouts, over charging of data I paid Vodafone out and and moved on. The difference is service with telstra is mind blowing and shamful.

0%
Share on facebook
2969 Someone from NSW thinks vodafone is at 27 Dec 2010 03:07:34 PM
Over billing (being charged 3 times as much on my past two bills as on the past 12 months, having used the phone no more then usual) no explanation as to why and no chance of a refund. Bills being late or no coming at all, then being charged overdue fees, still no help. Phone droping out, no coverage etc.

0%
Share on facebook
2967 Someone from SA thinks vodafone is Not what was promised at 27 Dec 2010 03:06:41 PM
Was with telstra at the end of a contract and couldn't get help from them to upgrade my phone, so decided to visit local vodaphone store in my area I did raise concerns about coverage but was informed that it would be just the same but it may take up to 6 weeks of teething as they where upgrading in our area. I am now a month away from the end of 2 year contract and the teething problems have been there everyday of the contract and guess what the local Vodaphone store has closed? Thanks for the forum to vent I was feeling like I had no choices $50+ per month down the drain...the phone never works inside my house and anyone calling me or leaving messages I dont receive until the day later (I beleive thats because I go out into covered areas hahaaha) Thanks again Adelaide Hills dweller

0%
Share on facebook
2964 Someone from SA thinks vodafone is Very at 27 Dec 2010 03:05:46 PM
Reception is not very good, drop outs on phone calls. Their internet is even worst! Slow and drops out alot!! I signed up for 1Gig a month of usage, with this drop out and it being slow, why would i need a gig? If i left it on to d/l 24/7 would only d/l 100MB a month! NOT HAPPY!

0%
Share on facebook
2963 Someone from VIC thinks vodafone is Dreadful at 27 Dec 2010 03:05:43 PM
So quite a while back (1.5 years into my contract now) I moved from Three to Vodafone because due to each company's coverage checker, I was out of Three's 3G coverage area, but was within VF's 3G coverage. This is sort of true. If I leave my phone set to use 3G, I usually only get 1 bar or no bars of 3G coverage inside my house. This means if I get a call, I have to bolt outside to answer it otherwise the call will drop when the phone switches over to 2G/EDGE.

To solve this, I have just hard-set my phone to use 2G/EDGE permanently, which of course means my data speed is hindered massively, though it also means I get full bars in my house. I don't see how I can have full bars of one and basically none of the other. Now I've heard about this class action happening, I may try calling Vodafone and try to get released from the remainder of my contract.

I tried this recently as when I bought my HTC Magic, it said we would get "Regular updates to Android", however what I really got was one update to v1.6, and then nothing for over a year. In the end I gave up on trying to find out from VF when an update would be coming out and just upgraded to CyanogenMod myself.

Useless.

0%
Share on facebook
2960 Someone from VIC thinks vodafone is 100%` at 27 Dec 2010 03:05:18 PM
Worst coverage I have ever used too much pain

0%
Share on facebook
2958 Someone from VIC thinks vodafone is very much so at 27 Dec 2010 03:04:49 PM
Not received improved coverage I was promised in my regional area. Signal regularly drops out. No signal in many areas of town and including parts of my house. I actually have to stand in the street to get a decent signal. I also have a poor battery life in my phone.

0%
Share on facebook
2957 Someone from NSW thinks vodafone is dropping out no reception at 27 Dec 2010 03:04:47 PM
been a vodafone customer for years. this all started when they joined with 3. i would be blaming 3 not them. since the join with 3 i have such bad reception. i uusually need to ring a number twice if i am at home before i can get through. before 3 though vodafone reception was almost perfect for me. also Lara has got to go. someone put her out of her misery and the customer service of waiting for hours to talk to a REAL person is pathetic. Lara can't understand a word usually and goes in a loop and it takes about 3 phone calls to even get her to go to the right section. employ more real people. cut the wait lines and get 3 to pick up their act and maybe you will have your old service and reputation back.

0%
Share on facebook
2956 Someone from VIC thinks vodafone is FAIL with a capital F at 27 Dec 2010 03:04:44 PM
I have a Blackberry Bold 9700 provided by Vodafone and can NEVER get on to the internet...it says 'requesting' and then says I 'don't have enough data coverage'! No sh*t sherlock! Defeats the purpose of having a blackberry too! After 6 months of enduring this, I called up Vodafone, was on hold for 44 minutes so I hung up. Consumers can't even get THROUGH to make a complaint! Ridiculous!

0%
Share on facebook
2954 Someone from VIC thinks vodafone is badddd!! at 27 Dec 2010 03:04:11 PM
everywhere i go i eaither have 1 bar or 2 bars of reception!!.. and even then when my friends try and call me, it tells my friends that my phone is off....

when im in my house, i have no reception...
when im in an open space, or in the city.. i have no reception
and text messages take about 4 hours to go through....

this is very bad for me, and i miss out on alot, not to mention work.
ive called voda to ask how long i have left on my contract and to cancel it..
and not only did i have to pay 12 months of wots left of my bill.. but i also had to pay and extra 500.. which to cancel.. means id have to pay $1,500!
it sucks.. and coz of the price i have to stick to it, :( :( :(

0%
Share on facebook
2951 Someone from TAS thinks vodafone is Hectic at 27 Dec 2010 03:03:42 PM
There's poor reception in Battery Point, Sandy Bay and almost none in Taroona.

Battery Point is 2 to 3 km from the centre of Hobart.

Sandy Bay is 5 to 7 km from the centre of Hobart.

Taroona is 10 to 15 minutes...

The mess is on my Vodafone bill where I call people back repeatedly after the connection drops out. It feels like we're in some distant land like Antarctica as I call my work colleagues, friends and family back OVER AND OVER AGAIN.

The ensures I always pay more than the capped plan I signed up for for 24 months - at the time I connected with Vodafone, the company was promising multiple new towers and much imporved service.

61%
Share on facebook
2950 Someone from QLD thinks vodafone is Extreme to the max at 27 Dec 2010 03:03:41 PM
I am a crazy johns customer..wish i wasn't. As we all know crazy johns uses the vodafone network. I am on the $79 unlimited cap, which includes 2GB data. There's not much point having 2GB data when it doesn't let you download anything over 5mb.

Furthermore, its a guessing game as to which messages actually reach recepitents, as well as messages i recieve from other people not always reaching me.


- Phone calls dropping out
- Cant download files
- Messages not being recieved
- Messages not being sent, even though it says they are.

While were on the subject, lets not all forget the Indian Operators, that almost every single phone carrier is using these days. If you have an issue, there's not point calling someone in India, as they 100% of the time have no idea whats going on, or just tell you "we are working to resolve this issue."

*No to vodafone
*No to Indian operators

27 Dec 2010 03:07:43 PM: 100 percent
29 Dec 2010 08:00:21 PM: racist much
6 Jan 2011 01:25:25 AM: i agree with the guy above...they're just trying to fucking make a living to provide for their families. most of em can be preety helpful/ nice to and i wouldnt want to help u either if you start whinging in the phone to someone who is trying to help you. and both telstra, optus and 3 all use indian call centres aswell so get use to it

*No to racism you douche
6 Jan 2011 10:01:30 PM: these indian operators should learn how to speak to customers professionally, they should also read comments before they ask the same questions that were asked 20 minutes ago. they should have proper training from their team leaders and managers so they can reduce the waiting list on the lines and also provide suitable feedback to customers.
8 Jan 2011 07:47:07 PM:
11 Jan 2011 04:06:02 PM: I have nothing against people of other nationalities but I will concede that I do have trouble understanding people with strong accents - and I'm sure they have the same problem with us.

I feel aweful when I have to ask them to repeat themselves. Some of them do speak good english, but I just can't understand the people that have extremely thick accents.

0%
Share on facebook
2947 Someone from NSW thinks vodafone is HORRIBLE! at 27 Dec 2010 03:03:27 PM
I joined with Vodafone on the 11/11/10. That was the first day i had it, and the first day i had to complain. 5 hours i spent on hold that day to get my phone service hooked up (Vodafone transferring me around in cirles, from one operater to another sales operater, to complaints handeling process, i told the girl on the other line i would like to lodge a complaint, she replied "Would you like me to find out how to do that?"). After 3 days of trying myself since Vodafone did not know why i wasn't getting any signal, my phone finally worked and i got network service. It cost me $83 to call Vodafone to get my phone service hooked up, having to wait 5 hours, buying a new sim, the new sim failing, altogether this particular incident has probably cost me $150. Not to mention my bill this month which i cannot access because no matter how many times i try to register for online services to view my bill i cannot!!! And, yet again, shock horror, cannot get through to customer care. My bill this month will be small though, not being able to make outgoing phone calls, every time i try it beeps and then does not call at all, my phone drops out if a message comes through while i am in a call, it drops out if another call comes through while i am in a call, and it just plain drops out for no reason at all, is a pretty good money saver. Vodafone is by far the worst choice that i have made in a VERY long time and i want out some compensation for the 2 months (so far) of trouble it has bought me.
I have had to go out and buy a pre-paid phone (another $149 to add to the cost already spent on my bad choice of phone provider, Vodafone) to support my business when this service doesn't provide.... well anything!
Now, i will wait the estimated 10 days it will take them to reply to yet another complaint (because of the 'holidays') and hope that they come to some sort of resolution to make up the absolutely appauling service!!!!

0%
Share on facebook
2943 Someone from NSW thinks vodafone is shhiiiittttttyyyyyy at 27 Dec 2010 03:03:04 PM
Drop outs no service i work and live in a city and i cant get service at work maybe the odd text message will come through but try n reply, forget it.......... the last house i lived in (3mths ago) i couldnt use the phone cause no coverage..
Is it true vodafone is letting contracts break cause of there shit coverage??

0%
Share on facebook
2940 Someone from VIC thinks vodafone is Dont listen. at 27 Dec 2010 03:01:31 PM
I live in Echuca, have used Vodafone for over 5 years, and use 2 Nokia's Locked to Vodafone, one which is a spare because the other had to be fixed under warranty and i needed a phone, which can both access their 3G service here. But it is constantly dropping out, no signal, sms wont recieve or send, cant make a call, and it can be faulty for days. Calling Vodafone Customer Service is a waste of time as all they tell me to do is take out the sim card, clean it, turn the phone off and on, there are no network problems blah blah blah.... well im sure you have all heard it before. They treat the customers like they are stupid, i know there is nothing wrong with the phones, but they screw me around over and over, im nearly ready to switch to Telstra, at least i know their network dosn't freeze every second day. To think this is their Upgraded Network here!!!! Let me tell you, its a big pile of crap.

0%
Share on facebook
2939 Someone from NSW thinks vodafone is Crap! at 27 Dec 2010 03:01:06 PM
My partner and i both have the same phone, the difference being he is with telstra and i with vodacrap... most places we go my reception is crap compared to his.. as soon as my contract is up i'm gone...

0%
Share on facebook
2938 Someone from NSW thinks vodafone is the worst customer service and the definition of 'fail' in the dictionary be changed to vodafone at 27 Dec 2010 03:00:51 PM
my phone has been sending the same sms twice to people, so i tried to get the problem fixed in store, they were helpful enough and gave me a new sim to try an see if that would help but told me if it didnt i had to call them up. The new sim didnt help so I spent 25 minutes on hold to then be hung up on. I didnt have enough time to call back straight away so I tried the next day and the recording said it was over a 40 minute wait, I tried several times that day and each time was told it was over 40 minutes, same happened for the next 3 days. When I finally got through, I could barely understand the person and they told me there wasnt much they could do and suggested I delete all my sms's to see if that would help and then the final step was a master reset. They gave me a $30 credit and she told me that was all she could give me, even though I had gone through my bills and found my phone had been doing it for over 3 months and each bill had well over 60 sms sent that were doubled up.
My coverage is also crap and tells me I have no service all the time even though I am in places that I have had full reception before

0%
Share on facebook
2933 Someone from VIC thinks vodafone is Try Brisbane at 27 Dec 2010 03:00:21 PM
You want bad Vodafone coverage try Brisbane. I was up their on business 6 months ago and ended up smashing my phone in frustration. Rarely have a problem in Melbourne.

0%
Share on facebook
2931 Someone from WA thinks vodafone is Dreadful at 27 Dec 2010 02:59:39 PM
I took out a mobile Broadband contract just over a year ago. When I set it up I lived in the Northern suburbs, but then moved to East Perth; a 5 minute walk to the CBD, and coverage is now hopeless. So my service went from average when i was 2oKm out of the city, to bloody awful less than 1km from the CBD. Go figure...

0%
Share on facebook
2929 Someone from NSW thinks vodafone is pathetic at 27 Dec 2010 02:59:24 PM
I have had mobile broadband and mobile phone services with Vodafone - stupid me! Gave up the mobile broadband, very very slow and unreliable. 6 months to go on my mobile phone contract - poor reception, internet drops out constantly in good reception areas. Customer service is incredibly hopeless, rude and very hard to get onto.

0%
Share on facebook
2928 Someone from QLD thinks vodafone is Internet connection all just a big lie at 27 Dec 2010 02:58:54 PM
After being guaranteed good Internet coverage in our area, we signed up for 24 months contract. All we have received is continuous dropouts, we cannot sustain a connection long enough to sign into email or read email, we receive a speed of less than 400 kbps and after numerous discussions with vodafone, they agreed not to charge us for Internet until the network was upgraded, we received a bill for $800 just before christmas and when we complained they could find no record of our arrangement with them. Each time we call they have no record of our calls or discussions and each time we have to start the story over again. Even though someone confirmed verbally that we did not have to pay the $800.00 bill (they left a voicemail message) the company deny knowing the staff member who left the message. Thanks vodafone for your utter incompetence.

0%
Share on facebook
2926 Someone from VIC thinks vodafone is Totally unreliable reception at 27 Dec 2010 02:58:28 PM
More often than not, I can't get email, can't make calls, have phone messages arrive more than 24 hours late. Does not matter where I am - at home, on the bus, in the city - reception is a lottery.

0%
Share on facebook
2925 Someone from ACT thinks vodafone is unable to retrieve emails on time at 27 Dec 2010 02:58:25 PM
I joined vodaphone infinite plan with a Nokia N8 i am supposed to receive emails as soon as they arrive, failing to receive them I rang vodaphone who told me they have a jam on their network I went today to vodaphone and they say it is the fault of Nokia as it is a Nokia phone. Thestaff could not answer proper questions recarging my plan

0%
Share on facebook
2923 Someone from VIC thinks vodafone is Poor coverage at 27 Dec 2010 02:57:22 PM
Specifically asked for assurance that there was coverage in Castlemaine, Victoria,where my daughter lives, or else I wouldn't sign on with Vodafone. My phone works all the way up the Calder Freeway to - you guessed it - the Castlemaine turn-off. Complained, and was told I didn't have that in writing.

0%
Share on facebook
2922 Someone from NSW thinks vodafone is vodafone fails in every way at 27 Dec 2010 02:57:07 PM
I signed up on a 2 year plan not quite 1 year ago, believing what was said about their coverage, they lied. We drove from Bathurst to Singleton from 5klms out of Bathurst until approx 5 mins from Singleton there were no signal except of very small pockets, and these were emergency calls only. Also the phone I received on the plan was obsolete so I couldn't get any accessories compatible with or to connect to my PC. They said I couldn't get out of the plan and there was nothing they could do about the phone, they had no control over that. I very rarely use the Vodafone phone and have gone with Telstra prepaid where I get good call amounts and data useage and coverage.

0%
Share on facebook
2920 Someone from TAS thinks vodafone is It's A shit network at 27 Dec 2010 02:56:43 PM
Never any reception and when their is it always droppin in and out, it's costing me money and I can't wait for my plan to run out I feel that I'm gettin ripped off .
27 Dec 2010 06:32:51 PM: You can close your plan without penalties if the service is crap
28 Dec 2010 07:38:36 PM: Already tried... you csn't :(

0%
Share on facebook
2918 Someone from QLD thinks vodafone is Frustrating at 27 Dec 2010 02:56:25 PM
I have been a vodafone customer for more than 10 years originally prepaid switched to a post paid plan and that was fine too took a wireless broadband contract as unable to get other internet services at my new address all worked fine for the first couple of months then slowly over the last few months the reception and signal problems have started both of these devices run on the same network however at times I can have 3g coverage on my internet and my phone has dropped to SOS other times my phone will have full 3g coverage and I can't connect the internet. That's fine I understand that it's wireless service and at times the reception will be unstable but it is getting worse and happening more frequently. My biggest problem is with the customer service had a problem with my most recent bill and spent 4 1/2 hours on hold before someone answered my call, on the positive side the person I spoke with was polite and has hopefully fixed the billing issue but I won't know until I get my next bill!

0%
Share on facebook
2917 Someone from NSW thinks vodafone is Pathetic!!! at 27 Dec 2010 02:55:43 PM
I have been on vodafone contract for clost to 8 Years. Every 2 years for some reason i give them another chance and resign. my last signing was the last straw, I WILL NOT be returning once my contract is up. i have made years of constant ongoing complaints over the usual call drop outs, slow data transfer and poor reception. i have had little in the way of help from vodafone other than the usual hours of waiting on hold. The last straw was my last re-sign up, i w3as contacted by Vodafone Loyalty Team, they offered me a free phone, any one i chose if i re-signed. i told them i wanted an Iphone4, they said i could get one but they would nt be released until november-december. so i took the sony X10i, 3 yes 3 days later vodafone released the Iphone4! Firstly i have poot up with years of poor service and now i have been blatently LIED to!! Very Dissapointed!!!!!

0%
Share on facebook
2916 Someone from VIC thinks vodafone is epicly at 27 Dec 2010 02:55:34 PM
COVERAGE= MEGA CRAP......I live in boronia 3155 and when i signed up to vodafone they said the coverage was really good when its far from it, i have to go out on the street just to get signal to make a call or send a text message.

0%
Share on facebook
2913 Someone from WA thinks vodafone is epic fail at 27 Dec 2010 02:54:42 PM
poor network coverage, delayed text and voice mail messages, poor customer service in stores in regard to assistance with repair work or claims, poor attitude to long term customers.
I have been with vodafone for the best part of ten years, where they used to be competitive and try to maintain present customers with special offers and deals, now they make no effort at all.
In that time also the network coverage has never improved in the slightest.
Way to lose customers vodafone!!!! soon you'll be just like telstra, but at least telstra have their network coverage better sorted than you.

0%
Share on facebook
2912 Someone from VIC thinks vodafone is VERY FAIL at 27 Dec 2010 02:54:37 PM
I get terrible reception my phone always drops out.. i sent an important message at 3pm it took me forever to send and then the person i was sending it too got it 3 times at 10pm THE NEXT DAY.

98%
Share on facebook
2910 Someone from NSW thinks vodafone is Port Macquarie Service Dreadful at 27 Dec 2010 02:54:17 PM
I have a iPhone 3GS from Vodaphone which I haven't used for months (despite paying $119 per month for unlimited calls/text). The service is almost non-existant at my home/office which is only 2.5kms from the Port Macquarie CBD. Vodaphone did refund me 3 months worth of fees at the beginning of this year due to the poor service, but that hasn't helped with the rest of the fees I have had to pay. Thank God for the Telstra Next-G network which works a treat with my iPhone 4.

94%
Share on facebook
2909 Someone from NSW thinks vodafone is coverage at 27 Dec 2010 02:54:09 PM
Vodafail coverage has let me down on so many occasions i have lost count. In emergency cases i have been lucky enough to have my husband and a girl friend with my with other carriers with their phones at the time. I AM SO OVER IT!!! They keep telling me they are upgrading their lines but NOTHING EVER CHANGES.

0%
Share on facebook
2907 Someone from NSW thinks vodafone is EPIC FAIL USLESS A*HOLES at 27 Dec 2010 02:54:02 PM
I signed up with vodafone almost 2 years ago now on an unlimitied cap costing me $125 a month including phone insurance as I had got the new Iphone at the time.
Since being with them I have had next to no service coverage in urban areas even with towers near by, next to no internet coverage, I damaged my screen on my iphone and wanted to get it fixed, and was told by vodaphone staff that they couldnt help me because I had signed up with Vodafone at Myer stores and that I had to go back to them, even though Vodafone at Myer had since all been closed down and I told them this and they said they could not help me so I have had a smashed phone for almost a year now and still continue to pay insurance for my phone that they will not fix and constant no service TO EVEN USE MY PHONE.
It is the most abysmal service I have ever received from any company and even worse customer service and phone assistance. I want out of this contract 100% but no one in store or over the phone has been willing to help me unless i pay them obscene amounts of money to break my contract even though I can not even USE there service anyway. this has been the most asoloutley ridiculous ordeal of my life and if anyone can help me get out of this crap and get my money back for this waste of time by all means let me know

0%
Share on facebook
2906 Someone from NSW thinks vodafone is lousy!!! at 27 Dec 2010 02:53:59 PM
I am retired and we travel Australia. Vodaphone sales said I'd get "Great coverage" using their 7Gb pm mobile modem, Terrible reception from day one. Sent it back under the 14day return clause. Lady at Post Office said "Better Register it if it's going to Vodafone, because they will swear that they never got it" Took her advise and when the accounts for the use of a Modem that they had received (signature confirmed by Aus Post) they begrudgingly wiped the account. I still got 2 more email "Reminders" for payment of account that had been cancelled.
27 Dec 2010 02:57:14 PM: i had the same problem sending back their stupid phone. i made sooo many calls to them and they were terrible!!

 1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   32   33   34   35   36   37   38   39   40   41   42   43   44   45   46   47   48   49   50   51   52   53   54   55   56   57   58   59   60   61   62   63   64   65   66   67   68   69   70   71   72   73   74   75   76   77   78   79   80   81   82   83   84   85   86   87   88   89   90   91   92   93   94   95   96   97   98   99