26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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4248 Someone from QLD thinks vodafone is Gutted we signed with Vodafone! at 27 Dec 2010 05:40:36 PM
My husband and I signed into two 24month contracts five weeks ago and are gutted we chose Vodafone. The coverage is crap and and we often have to go outside to use our phones. Calls cut out periodically and voicemail doesn't tell us we have a message for up to 36 hours after the message was left. I spoke to a Vodafone rep at our local mall about the voicemail problem and she just shrugged her shoulders and said that Vodafone has some issues and there was nothing they could do about it. Crap service Vodafone! Wish we hadn't signed...grrrrr!

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4246 Someone from QLD thinks vodafone is Getting worse at 27 Dec 2010 05:40:28 PM
I have been with vodafone for years and i have notice that it's getting worse. My reception is just plain awful. i compared to my friends telsta and he never has drop outs or no reception. I have no reception in shopping centers which shouldn't be right. its not my phone because i tried my sim in other phones. I never thought i will have to go back to optus, but i am rather temped...

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4244 Someone from TAS thinks vodafone is good at 27 Dec 2010 05:40:02 PM
wel all those angry customers should try telstrafail . In short vodafone has not got the best coverage but it has by far the best plans and we are happy with their service and im sure they will improve the coverage in the near future. As im aware optus has recently upgraded their network and is pretty good. YES telstra has best coverage .... BUT you pay a premium price for it. Where else can you get unlimed calls and texts for $45.00? Vodafone offers this and telstra's best deal to match this is $125.00 ...
27 Dec 2010 05:42:50 PM: This must be someone from Vodafone, could have been the top bananas like the CEO?? So stupid and childlike though for its senior management to come to Vodafail to write this, don't you think?
27 Dec 2010 06:00:01 PM: Gotta be a Vodacrap management exec. I'd call them if I could get any service on this Vodacrap fone.
27 Dec 2010 08:35:18 PM: Telstra offers some very competitive cap deals now. They may not be as cheap as vodafone but the Telstra network is uncomparably better, it just goes to show, you get what you pay for.
28 Dec 2010 03:54:39 PM: What a bunch of twisted childish individuals. There are actually happy Vodafone customers(including myself) out there.. Wonder how many of the whingers have a "got to have the latest gadget"iphone?
28 Dec 2010 07:25:13 PM: For the odd occasion I can't use my phone (yes it did suck not to have it on Christmas eve) I really don't care that much about the coverage as it is satisfactory (not great), but it does the job and I pay bugger all for it... I will be staying :-)
28 Dec 2010 07:58:01 PM: Not much point having a cheeper plan if you can't use the phone!!!!!!!!!!!!!!!!
28 Dec 2010 08:23:47 PM: They seem to work 95 percent of the time so I am happy!
31 Dec 2010 10:54:25 PM: My Blackberry worked fine even up in the mountains while I was with Telstra. The moment the switch was made to VF (which took about a week until the new card was activated), nadda, zip, zero. Sitting on top of the hill at West Launceston, looking down on the CBD and absolutely NO signal. Telstra aren't cheap (to the point of rippoff and beyond), but at least they work where and when you want...

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4243 Someone from VIC thinks vodafone is Bad at 27 Dec 2010 05:39:42 PM
I am sick of getting missed calls when people tell me why my phone goes to message. It disconnects when i am on the phone, cuts out.When it doesn't even ring sometimes the bars are down to 1.My phone cuts out when i try to talk on it. This has been going on for so long it is ridiculous. when i try to ring customer service the same crap they say sorry we are trying to fix the problem with the reception, imagine if you live in the country, i live in a suburb 20 mins from the city, god help. Also i have been with vodaphone for over 10 years, and when i check on my balance it says balance is not available and to try later which is very annoying.The worse thing is when there is not a signal it says NO SERVICE can someone explain that this really pisses me of when i see that. Imagine if i had an emergency, grrrrrrrrrrrrrrrrrrrr

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4239 Someone from QLD thinks vodafone is really bad at 27 Dec 2010 05:39:05 PM
Had vodafone mobile broadband was told that would have coverage at home but had to walk into front yard to get 1 bar of reception wich you cant use, and was totaly useless out side brisbene. It was months of fighting to get a refund and then only throught goverment intervention.
I now have 3 mobile phone and since merger with vodafone I can not have a phone call inside the house so have to go outside to answer a call.
You may as well put 3 on the list of bad reception as well

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4236 Someone from QLD thinks vodafone is really bad at 27 Dec 2010 05:37:52 PM
Had vodafone mobile broadband was told that would have coverage at home but had to walk into front yard to get 1 bar of reception wich you cant use, and was totaly useless out side brisbene. It was months of fighting to get a refund and then only throught goverment intervention.
I now have 3 mobile phone and since merger with vodafone I can not have a phone call inside the house so have to go outside to answer a call.
You may as well put 3 on the list of bad reception as well

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4235 Someone from WA thinks vodafone is everyday at 27 Dec 2010 05:37:49 PM
Every day I loose reception around Perth and their coverage thru WA is terrible. I travel to the country for business and am always losing reception

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4231 Someone from QLD thinks vodafone is Pass-the-buck at 27 Dec 2010 05:37:01 PM
Why is it everytime I call for help- I am having trouble with calls dropping out, and slower than dial up broadband (even though I was assured it would be fine)- I wait 40 mins for "help" with one and then have to wait another 20 mins to speak to broadband? I must now wait for someone to check the network and call me back-- good chance! I KNOW again next week I will have to call and chase, then back to the store again to see if anyone there can help. Can't wait to talk to India again next week!
27 Dec 2010 05:41:17 PM: Agreed! They usually tell me the issue is my fault. Hope they choke on their naan!

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4227 Someone from SA thinks vodafone is Extreme at 27 Dec 2010 05:36:22 PM
My wife and I entered into a 2 year contract with Vodafone some 15 months ago. We bought 2 Blackberry mobiles on a $69.00 p/m plan @ = $138.00 p/m. We checked the coverage maps for the area we were about to move to. Once moved, the only reception we got was "edge" or "SOS". Real helpful Vodafone!
Countless calls made to customer support took no less then 20 minutes to get through. Promises to get back to you - but no - you chase them!!!!!
I am not a racist but for God's sake, can I speak to someone in Australia instead of India??? We have issues with dropped calls (repeatedly), unable to use our internet browsing, delayed sms, unable to send push email. What are we paying for? Vodafone is nothing less than a disgrace. Customer Support state they can't guarantee the accuracy of the coverage maps. What a cop out. This is misleading. If the map says there is coverage that is exactly what you should get.

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4225 Someone from QLD thinks vodafone is Big Failure at 27 Dec 2010 05:36:09 PM
Ever since signing up with Vodafone I have had trouble in many ways i.e. drop outs, bad reception, getting on to other mobiles, calling any numbers. Sound is disgraceful as people cannot hear me and other things.
Signed Jillian Lister

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4224 Someone from QLD thinks vodafone is Extremely at 27 Dec 2010 05:35:58 PM
I live right near a telstra tower and even with roaming on my iphone4 gets no reception. Constantly says no service. I once had no service for 12hrs straight and travelled through Ipswich to find some to make a call!!! Hardly can connect to Internet and phone calls drop in and out!!

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4223 Someone from QLD thinks vodafone is keep loosing reception at 27 Dec 2010 05:35:56 PM
my calls keep dropping out just about every call, as too does my partners as she is with vodafone also. she has complained a number of times and they kept blaming the sim card and didn't send one out till six weeks after and still didn't fix the issue after recieving the new card. they still have no answer after replacing the phone still calls drop out

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4222 Someone from ACT thinks vodafone is Extreme Fail at 27 Dec 2010 05:35:40 PM
My husband had a vodafone mobile for aout a year before he passed away, we often spoke about switching to a new carrier howver never got around to it before he died.
For the entire period we never received bills, the phone would be constantly disconnected due to unpaid bills, vodafone would promise to resend the bill and demand the outstanding amount be paid or the phone wouldnt be reconnected, as we had a business we could not be without a phone so we would pay the bill but still the bill would not arrive. We complained about this numerous times we were assured it would be corrected however prior to my husband diying 4 motnhs ago it was still not reticifed and they have been chasing payment for his final bill even asking to speak with him and becoming irate when they are told it is not possible.
During the time of all this happening the reception on the vodafone was crap even when we were standing right near a tower the phone would constantly drop out and we were forever having drop out issues.
Thankyou for putting this site together and allowig us to air our vodafails!

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4220 Someone from QLD thinks vodafone is Titanic at 27 Dec 2010 05:35:23 PM
I cant beleive that inner Brisbane has no coverage. 12 months with hardly any coverage and nothing but excuses.

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4219 Someone from QLD thinks vodafone is totally pathetic at 27 Dec 2010 05:35:12 PM
I have always been with vodafone without problems, until they merged with 3. I now have limited reception if any inside my house and have to run outside if I have any hope of using my phone. Like many others the reception also just disappears for no reason. Getting through to Vodafone is a joke, and they don't have any solutions anyway. Why should I have to pay for a service that I am not getting.

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4218 Someone from QLD thinks vodafone is Extremely failing at 27 Dec 2010 05:35:08 PM
Went from a prepaid nokia to an iphone on contract in june 10 because i use it for my business,on my 3rd iphone now becuase of problems,then was told to change my sim,got new sim card & phone stopped working altogether,had to go back to using old nokia for 2 weeks,got sim working in iphone again finally but still have crap reception,drop outs etc etc,real handy when my customers get cut off!!!!!

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4215 Someone from QLD thinks vodafone is NOT AT ALL GREAT SERVICE at 27 Dec 2010 05:34:44 PM
Hi Everyone,

Just heard about all the complaints that Vodafone is receiving. After using all other mobile phone providers, I think the service and coverage Vodafone provides is just as good as its competitors, if not better. Myself and my husband have been on Vodafone contracts and the pre-pay service for 4 years with no problems whatsoever. We are everyday customers with no connection to Vodafone itself or its employers. Just like any large company providing a service some will always have a complaint - after all how many are connected to Vodafone?? Give Telstra a go and see how many complaints will be posted.

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4214 Someone from NSW thinks vodafone is at 27 Dec 2010 05:34:43 PM
I just got a brand new phone 3 weeks ago and I am having to charge it 2or 3 times a day. If it is fully charged at 9am it will be completely empty by 1pm and my internet never has reception. It is so annoying.

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4213 Someone from NSW thinks vodafone is Pathetic, Horror experience at 27 Dec 2010 05:34:29 PM
It took nearly 2 weeks to receive the product because it was sent to a distribution centre outside my area. 3G coverage at my home close to centre of Tweed Heads is one bar or less. I phoned Vodafone about reception; phone call took 1 hour 15 minutes, They would look into reception problem & get back in under 72hrs.No they didn't. I phoned twice over 6 days only to be told the service could not be improved in my area.(web sites shows excellent coverage along the coast) I told them I wanted to cancel the service & I was told a return bag would sent to me. Once they received the device my account would cease. Over 2 months latter I received the return bag. I don't know how many hours I spent on the phone to them to finally get the bag. Although I wasn't using the device and had cancelled the service I was still being billed. Vodafone kept telling me the bag had been sent, kept telling me they would get back to me. When I finally posted the device back I kept receiving bills. Vodafone kept telling me they hadn't received the device. I eventually had to find out from Aust post when the device was delivered and tell Vodafone where and when it was delivered. I no longer receive paper bills but I received an email bill last month which was in credit.(4 mths from the beginning of the horror experience now) I have never dealt with a company with such poor customer relations. I spent literally hours on the phone waiting to speak to customer service. Never again will I have anything to do with Vodafone.
Tips for dealing with Vodafone.
Use a handsfree phone when calling them, you can do other things while you are put on hold.
Card games,Free cell and patience are good to fill in the time.
Hands free cordless speaker phone would allow you to go make a cup of tea or get something to eat from the kitchen.
Keep your cool because if you lose it they may hang up on you & you will have to call back and be on hold an hour or so.
Remind them there is a Telecommunication Ombudsman you will contact if you don't get results.
Keep a record of all you phone calls to them, dates and times and results.
Persistance is the only way you will win. I hope you have plenty of time to waste on the phone.
Best wishes
Robert

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4212 Someone from NT thinks vodafone is Bad at 27 Dec 2010 05:34:27 PM
Customer service in the Casuarina Retail is pathetic. Stood in line for 40mins, when I got to the front of the line the girl said 'sorry I can't help you with that we are too busy now'.

Sick of their overseas call centres! I cant understand a word they say!

Coverage in Fannie Bay is ridiculous. If I make a call I have to go outside!

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4211 Someone from NSW thinks vodafone is very poor at 27 Dec 2010 05:34:24 PM
poor reception & ability to surf the net is as good as non-existant .... nothing really new i guess

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4210 Someone from QLD thinks vodafone is 10/10 at 27 Dec 2010 05:34:21 PM
Within the two months of agreeing to a plan with vodafone, I have had constant problems with reception,life of battery,and constant drop outs on my phone. I was relieved that I was supposed to be on a "Infinite" plan and was not getting charged everytime I was cut off from my important phone calls. However this month I found out that the " Infinate plan" that I am on actually does not mean that the customer can make infiniaty of phone calls and have been hit with a massive phone bill. I find this extremely misleading and cheeky. I WILL NEVER DEAL WITH OR RECOMMEND VODAFONE TO ANYBODY. Unfortunatly I am one of the unlucky who are now stuck with their incompetence for the next 2 years of my contract.

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4208 Someone from VIC thinks vodafone is at 27 Dec 2010 05:33:57 PM
Been with Vodafone for about 13 years now, i have 2 phones/plans on my account, i have never ever heard from vodafone asking if i am happy, or how they can help etc etc. the last few months the reception here has been going down hill, the last 2 weeks we all of a sudden have no reception in our house and we have to drive around the block to get some coverage. Not good when i am trying to run a business on these phones, now i am using my home phone all the time and that bill is going to be huge, and we are even having to give clients our home phone number so they can get hold of us, its a joke!!! I rang Vodafone the other night, after being on hold for 1hr 23mins i finally spoke to someone who was trying to tell me it was phone(which is iPhone 3GS) even after i told her we have 2 phones doing the same thing,and my next door neighbour the same also, but she continued to make me try and reset all different settings on my phone(about 4 times) and now i have lost all my settings and a fair bit my stuff i had stored on there is gone too!!!! She told me i was in a standard good 3G reception area, and maybe i need to take my phone to get looked at(again i told its happening with all phones) she then said they have noted my call in the system and are looking into it and i should either have the problem fixed or hear from Vodafone regarding this within the next 72 hours, well i havent had either happen, i am furious!!!! i am stuck in a plan on one phone still for another year and a half, and the other is due in 2 months,which i was going to renew in the new year so i can get another iphone for 24 month contract, doubt i will be doing that now, anyone got Telstras number?

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4207 Someone from NSW thinks vodafone is a lot at 27 Dec 2010 05:33:43 PM
I live in central Sydney and you would expect the reception to be fantastic but NO it is really CRAP especially in my house. For goodness sakes it is nearly 2011 can't this be fixed it drops out continuously and I find myself outside having to pick up the calls. It is dreadful.

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4206 Someone from NSW thinks vodafone is woeful!! at 27 Dec 2010 05:33:40 PM
reception is very ordinary,messages can take hours to receive,when wishing to complain or ask questions its either an automated system that steers you where Vodafone wants to put you or alternatively a person with an accent in a foreign country that English is not the primary language,then has trouble understanding me and me them! When I have been fortunate enough to speak to someone that can speak AND understand English fluently they can't help me but are happy to transfer me into the system,see previous gripe re. automated system,the bottom line VODAFONE is customer service,you have chosen to put profit before customers so prepare for the anal intruder care of Karma and many disgruntled Vodafone customers.

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4205 Someone from WA thinks vodafone is BIGGEST FAIL at 27 Dec 2010 05:33:35 PM
I live right in the CBD and I have the worst network in my building. I keep getting disconnected while I am on the phone and plus I am on the blackberry plan where I cant get any services. In the past 6 months since I went on a plan with vodafone I have had 4 handsets and 5 sims replaced. This is the worst network provider ever, someone get me out of this contract.

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4201 Someone from WA thinks vodafone is very poor in the house at 27 Dec 2010 05:33:14 PM
Hi, I live in Ballajura, a suburb about 15km north/east of Perth, and told Vodafone have good coverage in my area. The suburb is flat, and i live in a normal brick/tile house. The signal inside the house is bad & often results in dropped out calls.
Have to go outside to get some sort of service. have contacted vodafone & told "there are no reported problems in the area"... I have swapped hand sets - no improvement, so it is a bad network issue, which they deny!! Angela

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4200 Someone from VIC thinks vodafone is Not happy at 27 Dec 2010 05:33:12 PM
My problem is with my phone and internet. The internet hasn't been reliable to say the least. Constant dropping out, bad signal strength, conflicts. I also get sms messages for another person. So by the looks of it the number I have for my internet is being used by someones phone, not very professional. I live in Glen Waverley and the internet will not work in my room or anywhere in the house. In fact I am often chatting to my friend on msn and I'll be kicked off. Sometimes when I try to re-connect it wont do it and I have to pull the usb stick and put it back in.

My iphone issues are much the same - someone will ring and it will go straight to voice mail, but it never rang at my end. People send me pictures and I'll get them .......three days later or not at all. I practically have to stand on my head in my house to get reception in my house. Yet when I signed up I asked specifically if there was reception in Glen Waverley as I use the phone for work and I was told yes. Will be ringing them when I get back from my holidays to see if I can get out of both contracts

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4199 Someone from NSW thinks vodafone is at 27 Dec 2010 05:32:48 PM
After 10 years of using Voda in the city, I moved to a country location and was assured that the service was advanced enough to facilitate my move.........well it wasn't. I'm in a major country town, 1 bar reception if any, 3 days to receive text messages, and to top it, I had the stupidity to sign up for a two year contract on theit 3G broadband offer. Download speeds were worse than my old dial up account on a landline. That was of course when there was no cloud cover, let alone a storm. Then, I had no reception at all, sometimes for days. I am now out of that internet deal, and after 12 years of faithful phone customership, I will be moving my accuont to someone else soon.

Now dont even get me started on the appaling so-called customer service, with that Lara autobot.........the amount of times I have been hung up on simply because the autobot cannot understand my inquiry. If at some astonishing time I do get to talk to a human, its someone that had little experience in actually speaking the English language.

Vodafone, you now suck..................

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4198 Someone from QLD thinks vodafone is not too bad at all at 27 Dec 2010 05:32:37 PM
Thought I'd share my experience so far. I signed up for a 2 yr plan with Vodafone a week ago after porting my number from Telstra Next G. I've made a lot of calls since then on my new HTC desire HD phone. We live in the hinterland of the Sunshine Coast surrounded by some impressive mountains but coverage for calls has been good so far. I must say that I did try to get some vodafone support but gave up hanging on the line. They really need to improve their phone support that's for sure. Over the years I've been with Telstra and Optus as well as Vodafone. No doubt about it that Telstra Next G is good for coverage but it used to drop out on me regularly here at home and it cost a lot to be with them. Optus cover where we live is worse than Vodafone. So hopefully I'm one of the lucky ones who will be able to continue to get good coverage on Vodafone. The internet on my new phone is slow though. It's slower than I expected it to be but I mainly wanted email access and it works fine for that. I really feel for the people out there who are having difficulties. Not sure if there's a communication onbudsman or similar who may be able to help you all. Hopefully Vodafone will read all of your complaints and lift their game soon.

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4197 Someone from VIC thinks vodafone is evidently not good. at 27 Dec 2010 05:32:36 PM
I work for Telstra and the number of vodaphone customers that call in wanting to come over to us is over and above customers from other companies wanting to come to us. I've never been a vodaphone customer so I'm not sure what's going on. But from what I'm reading here it's heart attack inducing. I have two mobiles; one's with Telstra, and the other is with Optus (shhh!). Both are prepaid and both have excellent service in terms of coverage and customer service. I read a comment below from someone who mentioned they were treated superbly as a Voda prepaid customer, but as soon as they signed a contract with Voda the customer service went up the proverbial creek with no paddles. This is awful to hear. God bless you all and I hope you all get your grievances resolved in your favour. Renee.

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4196 Someone from QLD thinks vodafone is Worst. Service. Ever. at 27 Dec 2010 05:32:26 PM
Since day 1, in August 2009, my work colleagues mocked me for selecting vodaphone as they are known to have zero reception in the Lockyer Valley, west of Brisbane. I contacted Vodaphone after a while, as I was extremely disappointed with the service, as I am paying $114pm for unlimited phonecalls and SMS, as I intended to use my phone for work purposes. This has not been possible, and due to my phoen serching for service all day, my phones battery life is around 10hours. I have an iphone and initially thought it was phone, but it was the reception. I have to charge my phone at work, just to get through the working day and have a phone in case of emergency on the trips home.

I contact the help line who just sent me a generic "we are awaiting the technicians to confirm the problems" after initially asking me fill out a lot of forms which were the same question over and over again. After 6 months of dramas, I was told that i could not exit my contract, and that the website had now been adjusted to reflect the poor service and coverage in the area.

A little too late for my liking. I want to jump on with everyone else and sue for the 18 months I have endured this crap. I threatened them with legal action but thought "im all alone" and figured I would waste a lot of cash. Now I know I am not alone. If I have met my end of the deal (paying $114pm) them they should meet their end, otherwise, essentially they have broken the contract!! And If i dont pay, they cut me off. Lets hit them where it hurts.

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4195 Someone from VIC thinks vodafone is WORST COVERAGE at 27 Dec 2010 05:32:13 PM
I live in Lilydale, a metro suburb and I cannot even get a fraction of reception at my house. I joined with Vodafone when living at another address, and since moving have not been able to gain any reception at home. Other people in my home are with 3 and are able to roam through Telstra. I went into a Vodafone store to ask about roaming. The young girl employee looked clueless and said she would look into it and call me back in half an hour with the result. An hour and a half later she calls to tell me she can't do anything. I then call Customer Service to try and get my National Roaming activated (seeing as the girl couldn't comprehend the matter), and was on hold for 45 minutes before giving up. I then visited another store and had my roaming activated, at which point I was told that any txt or calls made when roaming where not included in my $114 Unlimited Cap and that I have to pay extra for Vodafone's failure of coverage. Then when I returned home I discovered that I still do no receive any reception, even with my roaming activated and turned on. Massive failure Vodafone. I cannot believe I still have to pay for another 10 months of service when I can't even get a single bar of reception at my own home. What's the point in paying $114 for month for unlimited usage when I can't even access any data services where I live?

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4194 Someone from QLD thinks vodafone is at 27 Dec 2010 05:32:12 PM
I usually like the Vodafone network, just can't deal with Vodafone. The web site is horrible to find your way around. I was tempted to go with a Mobile Broadband, but had so much trouble finding things on the web site that I thought I would stick with Virgin. And that f*%*#@* Lara thing is just too much to put up with.

Wake up Voda.

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4193 Someone from QLD thinks vodafone is at 27 Dec 2010 05:32:09 PM
I have to make phone calls from my front verandah - no other place in my house has reception. Reception is patchy in my street - will drop out when you get to the bottom of the road. Texts are delayed due to no reception - i have to leave my phone outside if i want to guarantee a chance that it will keep its bars. I spent 45 minutes on hold to voda to complain after their website lists my area as "standard" coverage- their suggested solution was to go get a new sim and that maybe it was my nokia with the issue. Scathing email to the company resulted in a request to contact their "tech" department - from my phone which does not have reception ... likely. After 3 years of substandard calls cutting out, reception and lost business ... i hope you guys can fix it

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4189 Someone from NSW thinks vodafone is Disgusting service at 27 Dec 2010 05:31:35 PM
my mobile had dropped out numerous times, poor reception, messagebank containing messages few days old, or even better, phonecalls that dont ring and go straight through to messagebank? Poor mobile broadband speeds, you try opening a page it takes for ever and then says, server not found.

because of this i am missing so mny important calls. This thing is affecting me mentally and financially.
I wand to end my contract and go with some other good provider

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4188 Someone from QLD thinks vodafone is Terrible-Toowong at 27 Dec 2010 05:31:31 PM
Went to the toowong store today and was speaking to the girl behind the counter and couldnt even look at me when I spoke to her was to busy on the computer! I had to tell her to look at me when i spoke to her, so bloody rude! as a customer coverage is terrible in algester/parkinson, slow internet, voicemail often doesnt come through for 24 hours. WAIT TIMES FOR HELP ARE THE WORST I HAVE EVER EXPERIENCED

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4185 Someone from VIC thinks vodafone is very at 27 Dec 2010 05:31:20 PM
I would like someone just to know when my phone has no coverage I have done all the checks, my neighbours are not vodafone so do not need to ask them if their phones are working,if my son's phone and mine do not have coverage then there is no coverage. I only speak English and do not understand why i can not have some one without a strong accent from overseas answer my call. I am a person who relies on their phone for health reasons and as such need to know that the person I am speaking to knows what is going on in Australia and the time zone I am in at least.

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4184 Someone from QLD thinks vodafone is Epic Fail at 27 Dec 2010 05:31:17 PM
I have tried calling Vodaphone for 3months to get my credit card registered on my new number. I cannot get in contact with anyone in customer care ever. I have tried to go into a Vodaphone shop they cannot help me, they tell me to call Vodaphone. Vodaphone will place me on hold for hours at a time only to be hung up on when I am supposed to be advancing in the Que. The vodaphone reception is terrible and the money we pay for the plans are not worth it.

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4179 Someone from NSW thinks vodafone is Very Bad at 27 Dec 2010 05:30:35 PM
I have had problems with network coverage and have missed out on potential clients that could not get through to me asi had no coverage what so ever. I even got them to change my simcard and still the same issue. I have change 3 phones over the past 1.5 years and nothing has changed. They used to be good but over the past 1 year or so it is just getting worse..
It is a rip off and i think it is about time these big companies don't get away with this type of crap anymore........

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4177 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 05:30:34 PM
retired, ride a motorbike around the land, cannot get reception in WA hopeless,have complained heaps get overseas operators cannot understand their language. nothing gets resolved, been told twice by vodafone to get a telstra fone when travelling. want out of this contract, was completly missled on reception etc, BUT try contacting vodafone by direct email. been fighting this for a year, nothimg has changed, vodafone suxs. rake07@bigpond.com

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4176 Someone from QLD thinks vodafone is very very at 27 Dec 2010 05:30:21 PM
After 18 months of BAD reception or most often NO reception at all I have decided that the pain of only having reception at home in one spot in the middle of the yard provided i crouch down is too much and have decided to pay out the contract just to get away. The final straw came when i almost lost a highly sort after job offer because of the shocking reception. I keep getting charged even when week after week I have no internet connection at all despite only being 30 mins from the city centre.

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4174 Someone from QLD thinks vodafone is at 27 Dec 2010 05:30:11 PM
my phone keeps dropping out every time i make a call i live in surfers paradise and i don't get reception in my house

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4172 Someone from QLD thinks vodafone is Pathetic at 27 Dec 2010 05:29:57 PM
Myself and my girlfriend have both travelled overseas using global roaming. We both were out of Australia at different times. I went to Asia and when she was on her holiday she went to Europe. For both of us we got bad reception, only enough so the call would connect and we get charged the ridiculous connection fee and then 30 seconds of static before it disconnected. We occasionally got ok reception but continued to get dropouts. Our complete talk times were minimum but we both got massive bills. Mine was over 600 dollars on top of my cap and hers was well over $1400. I also suffer from continuous drop outs to other people who use Vodafone also and get stupid charges on my bills. I got the same bill 3 times with them stating I hadn't paid which I had paid each time and now have about a 3 month credit on my account as they wouldn't refund my money which would have been good as it's Xmas time. I have been with Vodafone for a few years cuz if their caps but I have had problems with phones they send out as I received 5 phones in a row that didn't work properly. My girlfriend has been getting charged double her bill every month cuz they failed to change her cap properly like she asked. Her and I are waiting for our contracts to end to find a better provider.
27 Dec 2010 05:33:18 PM: Oh and their customer service is a joke as u have to wait on hold for hours sometimes listening to bad music as they don't always offer the call back option. Just trying to sort out a bill took 2 days of constant calling them and waiting to get call backs. It's suppose to be a 24 hour 7 day service but it is out of service all the time!!!

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4170 Someone from SA thinks vodafone is Epic Fail at 27 Dec 2010 05:29:55 PM
Im with Vodafone and my husband is with 3, we both have to go to the middle of the backyard to get reception, which still drops out quite regularly with every single call. After complaining to a customer service operator who rang to see how my experience with Vodafone was, he checked coverage to our area and said we were in a good reception spot. Funny that the phone kept dropping out and he rang me back twice to finish his call. I thought we were in a black spot, but obviously a lot of other people have this problem! The worst fear is we have a newborn and in case of emergency im scared my phone wont work when i need it the most. Grrrr!!!

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4169 Someone from VIC thinks vodafone is evidently not good. at 27 Dec 2010 05:29:53 PM
I work for Telstra and the number of vodaphone customers that call in wanting to come over to us is over and above customers from other companies wanting to come to us. I've never been a vodaphone customer so I'm not sure what's going on. But from what I'm reading here it's heart attack inducing. I have two mobiles; one's with Telstra, and the other is with Optus (shhh!). Both are prepaid and both have excellent service in terms of coverage and customer service. I read a comment below from someone who mentioned they were treated superbly as a Voda prepaid customer, but as soon as they signed a contract with Voda the customer service went up the proverbial creek with no paddles. This is awful to hear. God bless you all and I hope you all get your grievances resolved in your favour. Renee.

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4167 Someone from NSW thinks vodafone is No service coverage at 27 Dec 2010 05:29:35 PM
I have been with Vodafone for some 14 years, and stupidly signed up again (renewed contract) around September 2010 this year. As part of the contact I received a new 3GS I phone 3. Since this time I have experience untold service problems, with poor to no service, no internet access and failed message services, all within the Sydney metropolitan area and my home address. I am an emergency resource worker who requires reliable phone service. I attended and made numerous complaints to the Vodafone Liverpool Westfield store, where they sent me to Apple on four occasions replacing a brand new I phone three times, and yet still I have poor to no service coverage. The issues are not with the phone but Vodafone network services. The personnel in the Vodafone store advise me each time that they are experience network problems, but this clearly breaches the contract by not supplying a reliable mobile service. This problem has been ongoing for four months, and it is my opinion that Vodafone have breach the contract.

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4164 Someone from VIC thinks vodafone is Epic fail at 27 Dec 2010 05:28:26 PM
My provider was 3 which was bought out by Vodafone. ever since my phone has dropped out during calls and theres no reception at my house or immediate area. sometimes a simple phone call can take up to 4 or 5 connections due to the drop outs. i never chose vodafone, it was forced upon me. i had never had a problem until vodafone took over. surprise surprise they say that it shouldnt have made a difference but guess what??...IT DID!! now i am stuck until the end of my plan with a provider i didnt choose and dont want!!

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4163 Someone from QLD thinks vodafone is No problem at home at 27 Dec 2010 05:28:20 PM
I love my vodafone at home. Funnily enough I live on a farm just north of Glasshouse Mountains in QLD and get full signal strength and fast data. The only problem I've ever had was on the outskirts if Ballarat VIC when I was with family just before Christmas. But I'm interested to see alot of other people have had a problem. My wife is with Optus and she gets terrible reception most places.
Does make me think about Vidafone though. There must be a big problem even Vodafone admit this.

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4162 Someone from NSW thinks vodafone is 8 at 27 Dec 2010 05:28:00 PM
I have been a Vodafone customer since it first began in Australia. However over the past 6 - 7 months the service has been the worst I have ever experienced. Other than when their entire global roaming network went down over Christmas a few years ago whilst I was overseas, the service has been OK. Currently however I receive text messages late, calls drop out and the reception in my house has gone from perfect to non existent which is difficult given it's the only phone I have at home. C'mon Vodafone, fix it and fast!

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4160 Someone from QLD thinks vodafone is 50/50 at 27 Dec 2010 05:27:42 PM
Been with vodaphone for two painful years- last 12 mths have been hopeless with 3G coverage very patchy and unreliable through most of Brisbane . I put it down to iphone issues because that's who vodaphone were blaming but not now, I believe this fail issues finally brings to light the amount of real issues that vodaphone has in coverage

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4158 Someone from QLD thinks vodafone is no reception, drop out, running my phone battery dry! at 27 Dec 2010 05:27:22 PM
after being with '3' for over a year i decided to swith to vodafone because my partner and most of the people i know are connected with them so i get the free calling credit, i have since regret this decision. Not only does my credit on my prepaid account run out quicker even with the free calls to other vodfone customers my battery power is running out quicker than with '3' i have no reception in most cases inside and while on a call it will simply drop out i can just change services but my girl friends cant as she will have to pay to have her phone unlocked as its locked to vodafone so this does not just affect contract consumers i believe they should not charge prepay customers to unlock their phones when they recieve poor services because this is also affecting my partner who lives innerstate!! Its unbelieveable this is happening because '3' and vodafone are now part of the same company!
27 Dec 2010 05:31:49 PM: If your friend has an iPhone tell her to google how to unlock your phone. You can do it for free.

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4157 Someone from QLD thinks vodafone is the Missing link GOOD BYE at 27 Dec 2010 05:27:08 PM
I spend more time trying to get connection than actually using the internet. its forever dropping out and no reception, the calls are the same such poor coverage and you wait till you try and call them .you get nothing just left on hold till you drop out.I WILL NOT BE PAYING THE BILL and we will be going back to telstra even though they cost alot more at least you can use the service .NEVER AGAIN VODAFONE SHAME ON YOU!!!!!!!!!!!!!!!!!!!!

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4155 Someone from QLD thinks vodafone is No Coverage at 27 Dec 2010 05:26:46 PM
I have an I-phone and live in Redbank Plains, Queensland and have had little or no reception. This is frustrating as I was waiting in my car for my son after school and they tried to contact me as he had an accident. After waiting decidied to go to reception to investigate. Just would have been good to get the phone call.

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4153 Someone from SA thinks vodafone is at 27 Dec 2010 05:26:43 PM
I have been with 3 for a good few years now. Never ever had any drama with my mobile broadband. Never had any drama with my mobile phone. No problems with 3. All of a sudden my mobile had dropped out numerous times, poor reception, messagebank containing messages 3 days old, or even better, phonecalls that dont ring and go straight through to messagebank? Poor mobile broadband speeds and shit piss poor reception. Low and behold guess who i find out merged with 3 when this all started to happen?
3 dont use vodaphone towers??? I couldnt care less if this was true or not. My mobile communication services were about as perfect as they could be for what i wanted. Due to the merger something has happened. And dont bother trying to call tech support...its a good thing those call centre operators live in another country...my foots aching for a new home and i really need to put it somewhere.

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4147 Someone from VIC thinks vodafone is ultra fail at 27 Dec 2010 05:25:13 PM
the service is always dissconecting ... its slow and always going and in and out of service and im talking in the city .... a few days ago ... my mate who is with optus tried to call me as a joke ... i had the phone on ... it didnt even ring, went to message bank ... we were both killing our selves laughing ...what a joke of service and coverage... the network should be abolished .... and so should vodafone i cant wait for my plan to finish

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4146 Someone from QLD thinks vodafone is Astonishingly at 27 Dec 2010 05:25:09 PM
Having struggled through limited Mobile Broadband Coverage in houses in Melbourne, Sydney and Brisbane, all of which are in areas of full coverage according to Vodafone's coverage maps, the last straw recently came when my ex and I tried to split the numbers currently under my name onto seperate accounts. We got the run-around of shop-front people saying they couldn't do it, we had to ring Customer "support", only to be told that we could do it at a shop. More than 12 hours between us later on hold, we still haven't been able to resolve the issue - I've been told the authorisation has gone through and would be effective immediately, only for her to call and be told that the authorisation hasn't been made. Oh, and I am writing this through a Dial-Up speed connection for which I am still paying Broadband rates. My fancy new Smartphone suffers from the same bandwidth strangulation. I don't have a positive thing to say about Vodafone, and am seriously considering leaving them, except that previous experience with other carriers hasn't exactly been positive.

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4145 Someone from VIC thinks vodafone is mobile internet & mobile phone at 27 Dec 2010 05:25:03 PM

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4144 Someone from QLD thinks vodafone is Reception at 27 Dec 2010 05:25:01 PM
I was with 3, and then they merged with Vodafone.... what a travesty.... The only place that I could get reception was standing in the middle of the road, and even then the call would only last about 5 minutes (if that) before it would drop out then I would have to call again. Rang 3 about the problem, who then referred me to Vodafone (called them on my landline because mobile kept dropping out). After an hour and a half on the phone they said that there was nothing that they could do, and in their words - "if you don't like it change to someone else". Within 10 minutes of hanging up I was in a Telstra store. Even though I was with 3, Vodafone took over everything. With 3 the reception and customer service was tolerable, after the merge with Vodfone - it was all cactus.

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4143 Someone from NSW thinks vodafone is WORST at 27 Dec 2010 05:24:48 PM
VODAFONE IS THE WORST NETWORK SERVICE IN AUSTRALIA. I SIGNED UP CONTRACT WHEN I WAS LIVING CLOSE TO LIVERPOOL RAILWAY STATION YEAR AGO. AFTER I MOVED TO WARWICK FARM I COULDNT EVEN MAKE A SINGLE CALL COMPLETELY FROM MY UNIT HOUSE BECAUSE OF THE VERY VERY POOR RECEPTION. THEY ASKED ME TO CHANGE MOBILE NETWORK SET UP TO 2G INSTEAD OF 3G , STILL NO USE. SO I SIGNED UP FOR TPG LAND LINE AND ANOTHER PREPAID SIM TO MAKE AND RECIEVE CALLS. ALL I AM DOING IS DIVERTING MY VODAFONE CALLS TO THE PREPAID SIM. IT IS VERY VERY BAD AND EXPENSIVE TO PAY COUPLE OF BILLS LIKE PREPAID,LANDLINE JUST BECAUSE OF THIS 2YEARS CONTRACT.

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4141 Someone from NSW thinks vodafone is FAILED COMPANY at 27 Dec 2010 05:24:41 PM
Signed up to a contract & received a faulty phone so I contacted Vodafone & they said to me they understand this is known to be a faulty handset, they noted it all down on there system & told me that I'm entilted to a new handset to the same or less of value & told me when i have the chance to go & get the phone of my choosing from my local store, once at the store they said "NO! You're not allowed to have a new handset you need to send this one away for repairs!" so i decided to send it away, once i got it back from Vodafone they told me it was a brand new phone when in fact it was a old phone because it had scracthes all around it including a deep one on the screen & in my eyes this doesn't look like a "brand new" handset. Also agreeing with thousands of other Vodafone customers they do have very poor reception which fails to send messages of all kinds in which makes them delayed & calls arn't connected due to the poor reception of Vodafone. THIS CUSTOMER IS NOT HAPPY!

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4137 Someone from QLD thinks vodafone is Totally at 27 Dec 2010 05:24:02 PM
I am a Plumber & could get no reception in lots of areas in Brisbane.I had to pay out my contract & switch service providers, as they wouldn't let me out of the contract,even though they couldn't provide the service. I feel ripped off as it cost a few hundred dollars to pay out the contract.

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4135 Someone from QLD thinks vodafone is reception in the area i live. at 27 Dec 2010 05:23:55 PM
i have to walk outside to make and receive phone calls, i was told it was probably the phone , i bought a new one, i was told the sim card was responsible, i got a new one. had software updates from vodafone. still nothing. they are an absolute joke.

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4134 Someone from QLD thinks vodafone is Look up "fail" in the dictionary, You will now find the description "Vodafone" at 27 Dec 2010 05:23:51 PM
As listening to the news about Vodafone drop outs, my reception drops out for a third time in 3 minutes.

Changed to vodafone due to poor Optus reception as we are at the bottom of a hill and everyone who had Vodafone good reception, now Optus has put in a new tower at the top of the hill and everyone who has Optus has good reception and I've got to sit on the window ledge to basically get reception for a minute or two.

My messages always come back as unable to send.

I am generally fed up

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4130 Someone from WA thinks vodafone is very poor service (in both senses of the word) at 27 Dec 2010 05:23:34 PM
Before moving out to Kalgoorlie WA 4 months ago I specifically called Vodafone to make sure that I would have full coverage - they showed me the coverage map and said that I would absolutely have signal. Over the past 4 months I have had regular drop-outs and no signal. I've tried calling to complain, but they are no help what-so-ever!
29 Dec 2010 06:18:49 PM: Do you have a video phone? How can you call them and they show you the map??? huh??
29 Dec 2010 08:35:33 PM: "Do you have a video phone?" LOL... maybe you haven't heard of this new fangled thing called the "Internet" :)
2 Jan 2011 02:10:44 AM: SAME SITUATION WITH ME! I was having problems with a different company and was assured that i wouldnt have problems with vodafone ... urgh then you call to complain and get put on hold for hours only to get DISCONNECTED!

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4129 Someone from NSW thinks vodafone is Very at 27 Dec 2010 05:23:29 PM
Vodafone's mobile broadband coverage in Hamilton, and Lake Macquarie, specifically Belmont North, is hopeless. It is slower than dial-up. Loading a YouTube video is a fruitless activity, and I have drop-outs regularly, when load is applied by others trying to get online.
Also, I have a Vodafone mobile phone which continually drops cals after a few minutes, necessitating me to re-call - earning Vodafone another flagfall. Bastards. I must admit that when I go to my sisters' homes in Medowie, I get no service at all!

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4128 Someone from QLD thinks vodafone is Useless!! at 27 Dec 2010 05:23:28 PM
Vodafone is USELESS!! How are you surpose to be contactable when the network keeps dropping out every five minutes! Then when you try and contact vodafone via the customer service number it's like a waiting marathon and then the network drops out and you have to start all over again!!! Frustrating, disappointed and pissed off are words that come to mind over vodafones lack of concern over delivering a service they promise to deliver when you sign their contracts... and whats more... they still want their bill paid on time or your service gets cut off!! Vodafone you suck!!

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4126 Someone from SA thinks vodafone is Poor at 27 Dec 2010 05:23:19 PM
Got sold a phone on a 2 year contract with vodafone. I argued with the guy in the store saying Ive always had bad coverage with vodafone but he insisted things had improved so I signed up. I live ten minutes from the city of adelaide in Henley Beach and calls drop out in my home. I travel also with work and the so called 3G coverage gives me many drop outs also. Absolute crap, and the sales people should be sued for lying.

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4125 Someone from QLD thinks vodafone is Look up "fail" in the dictionary, You will now find the description "Vodafone" at 27 Dec 2010 05:23:13 PM
As listening to the news about Vodafone drop outs, my reception drops out for a third time in 3 minutes.

Changed to vodafone due to poor Optus reception as we are at the bottom of a hill and everyone who had Vodafone good reception, now Optus has put in a new tower at the top of the hill and everyone who has Optus has good reception and I've got to sit on the window ledge to basically get reception for a minute or two.

My messages always come back as unable to send.

I am generally fed up

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4124 Someone from VIC thinks vodafone is major reception fail at 27 Dec 2010 05:23:11 PM
I just managed to get out of my contract...or so I thought, due to lack of reception in Melbourne metro area! The 'resolutions team' were going to get back to me in 5 days...3 weeks later I called again and everytime I explained the problem, the phone dropped out! Eventually, after 4 consecutive phone calls...2 hours on the phone...they agreed to cancel my contract without any early exit fees...2 weeks later my final bill has over $500 of exit fees! Way to go Vodafone!

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4123 Someone from NSW thinks vodafone is Sometimes i forget i have a phone at 27 Dec 2010 05:23:09 PM
I live in Coogee NSW, which is less than 10kms away from the CBD. in my apartment i have to stand in the corner of one of my rooms to be able to get 'static' reception. my gf who lives wiht me is with 3, and she happily walks around that apartment talking on her phone. when i leave my apartment i get my voicemails and txts coming through. i pay $79 q mnth for nothing. i think it is a rip off and feel horrendously cheated. I can't contact voda cause of the wait time, and when i go to their shop they give me a new sim card to try. but wait for it, they tell me i have to call 1555, which has been a big FAIL from the beginning.

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4122 Someone from QLD thinks vodafone is Terrible at 27 Dec 2010 05:23:08 PM
Almost every time I sent a mms it won't send, even when it does the other person only gets it about 12hrs later. Normal reception is crap, 50% of calls dropout even when the phone shows 3 bars of reception. Over it!!!!!!!!!!


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4119 Someone from QLD thinks vodafone is double fail!!! at 27 Dec 2010 05:22:55 PM
I bought a vodaphone dongle with the knowledge that I had a 7 day return policy if I did not have coverage in my area as the map showed a few black spots and this was my concern. When I got home, I discovered that I had no coverage, infact I had to walk to the back of my parents property to get any sort of signal. Definately no signal inside. The very next day I returned to the shop. I was told I had to ring customer service to renig the contract. I proceeded to spend at least 1 hour on the phone almost everynight and would go into the store on a Thursday and Saturday for A MONTH!!!! In the end, I just broke down in the shop and cried. Then, the vodaphone spent 3 hours on the phone getting it sorted. I will never consider them again. That was not acceptable.
28 Dec 2010 12:48:04 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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4118 Someone from QLD thinks vodafone is very bad at 27 Dec 2010 05:22:49 PM
I regularly get drop outs in Murarrie on 2G - suburb of Brisbane.

In addition I am only 8 km from the centre of Brisbane and the 3G coverage is almost non-existent. It is a waste of time calling Customer Service as there is none, service that is.

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4117 Someone from QLD thinks vodafone is at 27 Dec 2010 05:22:49 PM
Vodafone is so crap i had to take out a contract with optus whist still paying my vodafone contract. I had no reception at my house or just about anywhere else!!!! what a useless company!! would love to sue there ass's and make them accountable for the crappy contracts and reception we have to live with!!!

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4116 Someone from QLD thinks vodafone is phone coverage at 27 Dec 2010 05:22:48 PM
We have terrible coverage. The whole family have to go out side the front door to be able to hear anyone. I am so tired of having to run around the house trying to find a spot that you can actually get coverage. The company my husband and myself work for are changing back to telstra as the service is so bad.

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4115 Someone from SA thinks vodafone is Useless waste of money at 27 Dec 2010 05:22:44 PM
Paid $49 for a usb modem with 3 GB data for mobile broadband. First they sent me a sim card only, then after 3 hours on the phone and no joke talked to 8 different departments, even though I kept begging them not to transfer me. My cordless landline battery even went flat. The coverage map showed we should have had coverage but I was forever reconnecting. Even bought a new laptop thinking it was a problem with my pc. Now have dumped Vodafone, luckily was only on prepaid. Not the fault of the phone support people. Fault of the company for not training them., Am really happy with my new company, Virgin. Anyone want a Vodafone usb modem!!!

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4114 Someone from QLD thinks vodafone is Look up "fail" in the dictionary, You will now find the description "Vodafone" at 27 Dec 2010 05:22:37 PM
As listening to the news about Vodafone drop outs, my reception drops out for a third time in 3 minutes.

Changed to vodafone due to poor Optus reception as we are at the bottom of a hill and everyone who had Vodafone good reception, now Optus has put in a new tower at the top of the hill and everyone who has Optus has good reception and I've got to sit on the window ledge to basically get reception for a minute or two.

My messages always come back as unable to send.

I am generally fed up

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4112 Someone from WA thinks vodafone is shocking at 27 Dec 2010 05:22:35 PM
Hi, i live in Port Hedland WA and have been a vodafone subscriber for 3 years. I have been complaining for months now but all i have been told from vodafone is that they can do nothing because their is no signal. I indicated to them that on the web site it says i should have signal but there isnt any. They emailed me after numerous emails that their techs have looked at the issue and have realised that their is bad reception in my area and i need to live with that even tho they advertise a normal signal. i have had enough. Why should i pay for something that they can not deliver.

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4111 Someone from QLD thinks vodafone is at 27 Dec 2010 05:22:34 PM
When I was living in qld at my parents house I never got signal and thought it was the area we lived in but before I got my contract I had full signal and could phone from within the house. I've complained with customer service and with store personal and got told vodafone is updating there network and there towers but it's been 2/3 years now and it's still the same problem. I live in Victoria now and I do have signal in my house but ones we travel the signal goes. Ive been having problem with receiving bills and after a year of over due bills and phoning them monthly I am receiving my bill and changed my plan from $69 cap to the new infinite plan. I complained severely and was frank with the customer service officer and refused to pay for my new plan. I am giving vodafone one more chance and if they don't upgrade there services (customer service, signal etc I am forced to change to a different provider.

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4106 Someone from QLD thinks vodafone is coverage at 27 Dec 2010 05:22:12 PM
I cancelled my plan with Vodafone, and they decided to send me a bill for over $1,500 in cancellation costs, apart from me not going to pay the bill due to lack of customer service support, very very poor mobile coverage over the Queensland and surrounding suburbs, delayed messages, email service problems. i have recently moved my mobile phone and all my company phones to telstra which so far have found to have better customer service, reception, email services.

I had been a Vodafone mobile customer for over 8 years , but times are changing and if you cant keep up with technology, then get out

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4105 Someone from SA thinks vodafone is Megafail at 27 Dec 2010 05:22:11 PM
Been with 3 actually who are now in partnership with Vodafone.. the service is absolutely hopeless.. cant get reception in our house most of the time.. we are 10 mins from city centre ! and the download rates for mobile broadband is sometimes as low as 3 kb per second!! been worse since vodafone joined them. Cant get out of the contract and dont know what to do,, can i get out of the contract?? very disgruntled customer.

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4103 Someone from VIC thinks vodafone is 98% at 27 Dec 2010 05:22:05 PM
I live 5pm from Melbourne CBD, work in the CBD & constantly have no phone signal or data access (thank god I have wi-fi @ home!) calls drop out constantly - that is if I'm able to make a call! I called to make a payment extension & waited for 27minutes before I had to hang up, I tried another 3 times with the same result ranging from 20-35 minutes waiting for a consultant to answer, the day after one bill was due they disconnected my whole service. I called & after another laborious wait on hold complained about the validity of the disconnection, received an apology & reconnection - that aside I still have reception issues to the point of why do I even have the service still? - disgruntled, Clifton Hill Victoria

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4100 Someone from NSW thinks vodafone is extreme at 27 Dec 2010 05:21:50 PM
when i lived in sydney the sub standard reception was crap but tolerable however since ive moved to the central coast 3g only works about 20% of the time and at least 50% of the calls i make drop out. i called voda about this and after waiting 30 mins to speak to someone eventually got some indian bloke who i could barely understand and who informed me if i cancelled my contract i would have to pay an exit fee. im realy looking forward to feb when my contracts FINALLY up so i can tell them where to stick it!

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4099 Someone from QLD thinks vodafone is Bad at 27 Dec 2010 05:21:49 PM
Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

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4096 Someone from NSW thinks vodafone is Very bad reception at 27 Dec 2010 05:21:44 PM
More often I can't make a call, phone shows "no service", while I'm still in Sydney on the road where I should have a perfect reception as I used before.
I'm not happy with their reception at this stage & hate this automated Lara that answers the phone calls!!! :-(
Otherwise, I want to wish everyone a Merry Christmas & Happy New Year

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4093 Someone from NSW thinks vodafone is 100prcnt at 27 Dec 2010 05:21:29 PM
Poor receptions and constant drop outs can't wait 2 change networks .

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4091 Someone from QLD thinks vodafone is Terrible service at 27 Dec 2010 05:21:20 PM
Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

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4090 Someone from NSW thinks vodafone is aarrggh hsdpa then drop at 27 Dec 2010 05:21:17 PM
i live 1 km from pacific highway in a gully, classified 3g area on map. it is drop out country. 5mins then drop. I am crazy johns prepaid mobile broadband (vodafone network) and they have 1mb min billing, so i will be on to them to increase mb for dropout.
Goes fro 3g automatically to HSDPa and then drops out. have to disconnect reconnect continually. Sometime I am so frustrated I switch to GPRS only and crawl at 1990s speed. .. and it still drops out.

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4089 Someone from QLD thinks vodafone is at 27 Dec 2010 05:20:59 PM
Reception always cutting off at home-no reception

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4088 Someone from QLD thinks vodafone is bad at 27 Dec 2010 05:20:55 PM
i have a iphone3g and i am always turning off the 3g network just to possibly be able to get through on a phone call. As for data over the network well its a real hit and miss weather or not i can log into the app store due to the lack of reception. And what worse is my son and mother, both with TELSTRA, have full reception whilst im lucky to have one bar!!!come on vodaphone get it right or i will move asap..

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4085 Someone from QLD thinks vodafone is Terrible service at 27 Dec 2010 05:20:47 PM
Try 1555 one call 90 minutes he did not understand me i did not understand him . Next 2 call we will fix and ring you back more than 3 weeks have passed ,wondering when i get called back!Next call send phone back for repairs sent me a Air Post Bag , post office said have to remove battery before it can go air post , called 1555 told to remove battery ! Iphone ! No other help.Worst business experience in my 66 years. Coverage is poor. Local stores have no professional people that i can find( less phone knowledge than me )Not sure how to handle this .

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4082 Someone from WA thinks vodafone is usb modem at 27 Dec 2010 05:20:42 PM
I am with Crazy Johns - but they use the vodafone network.. Main problem is poor speed / dropout of my USB broadband modem.. It works sometimes.. Have logged complaints, to no avail. Have been told "you are in a high speed service location" but thats rubbush! Not much faster than my old dial-up modem. They just wont admit to a problem!!
Dale

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4081 Someone from WA thinks vodafone is disgraceful at 27 Dec 2010 05:20:35 PM
Went on a two year plan with vodafone.(big miatake).I got a blackberry.I had text coverage,but the internet connection ,was lets say nil..rang,told them ,but was put through to the blackberry section of vodafhone,oh yes it will work now...NO it did not.kept ringing and telling them..so in the end i stopped paying the contract..they have not contacted me ,but if they do.be prepared for war..totally this company should stop taking peoples money under false pretenses..my blackberry sits in box,plus i could not get internet coverage in wanneroo,and northern suburbs of perth..when i saw this on yahoo..I thought i was alone in this but as i see ,there are many people in the same position..

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4080 Someone from VIC thinks vodafone is ridiculous at 27 Dec 2010 05:20:35 PM
Signed to Vodafone nearly 18 months ago. Had next to no coverage in the house. Was told at the time that the network is being upgraded and to sit tight. Now, it's just as bad as it was and getting worse in areas that I had coverage before. Especially near North Melbourne station, and along between South Yarra and Caulfield stations. Used to work fine, now is ridiculous.

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4079 Someone from QLD thinks vodafone is Extremely at 27 Dec 2010 05:20:25 PM
We have no coverage when we are in our house, so nobody can get hold of us on our mobiles when we are inside. We have to go outside and stand in the street if we want to make calls or receive a signal, but if you look on the coverage map of Vodafone, we have no problems with signal according to them. We are paying but the service is very poor.

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4078 Someone from QLD thinks vodafone is Poor service at 27 Dec 2010 05:20:14 PM
My current handset keeps dropping in and out. I took it into vodafone who told me it was 2 days out of vodafones replacement warranty and that I had to take it to the other side of town and go without a phone until it was fixed. I don't have time to do this. Or Christ sake it was only 2 day, how bout giving some service. And to add to this it just keeps dropping out and usually after I have been on hold for over an hour to vodafone custom service. When u do finally get to talk to some one they keep transferring u around. I will be taking my phone and Internet to another provider who's coverage is actually good

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4077 Someone from QLD thinks vodafone is at 27 Dec 2010 05:20:10 PM
bought phone asking for a larger plan to use the internet after being informed i was in a very good reception area. turned out this was not the case and i am now paying extra for a service not what i was promised.

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4076 Someone from VIC thinks vodafone is Worse than Shithouse at 27 Dec 2010 05:20:10 PM
Ive been with 3mobile for a number of years now. The reception has always been below par, Even at my own house.
I have heard that Vodafone are breaking contracts free of charge. Is this correct? If so would 3 be doing the same, keeping in mind the recent merger?

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4075 Someone from QLD thinks vodafone is dropouts and no coverage while travelling at 27 Dec 2010 05:20:10 PM