im sick to death of trying to make a call and it says connection error.i also get messages without a missed call but the message is sometimes hours later.also i get all my texts at once instead of when i should have gotten them.when your ring their computers are down ,theyre unhelpful and dont give a shit.sadly i have over a year to go on my contract,and wont be extending it.reception in nz is not much better either so hows does a company of the this poor quality become so large.i might start my own and call it crapreceptionandservicefone and make millions.got a bill for twice what it should have been but the "helpful" people at vodacrap couldnt hapl me coz thier puters were down

Shoddy prepaid reception. I also decided to visit a Vodafone store to check out the new HTC Desire HD and what did I find? a fake plastic model of a HTC Desire HD, a lot of use that is. <a href="http://basejewellery.com">mens rings</a>

My tv suffers bad reception too! Picture breaks up, or no signal at times. Perhaps it is common across digital devices...

hello,
i am from sa in the noarlungs area and i have a pre paid service. i have been with vodafone for around 6 years and have really good service untill they decided to buy out the three network and then the problem started. i have been on severals time for around 40 mins each time sometime even longer. wen i first went to vodafone i had no probs service was really good customer service was good and overall vodfone was a good company.

but now i have got an iphone 3g and when people call they get an echoe of them selfs i get call drop out several time a day i have lost work due this problem as i a contrator i need my phone on at all times. i get internet drop outs at night where it wont even log on the net sometimes it will go on the net and it will drop out several time in one night and i sms dont get sent on time my battery life is shit i have to charge it 2-3 times a day and that is on standby most of the time. i have to keep it on the charger while i am making fone calls as it chews through the battery if i dont.

All this f..king shit has only happen since the bought out the 3 network. i used to recommend voadfone to people but now DONT F..KING TOUCH THEM WITH A TEN FOOT BARGE POLE... VODAFONE IS CRAP SERVICE IS CRAP AND THERE CUSTOMER SERVICE WELL THAT IS F..KED AS WELL............

the reception for my service keeps dropping out and when i call voda i am on hold more than an hour and they overcharge me for services i dont use

where do I start. Firstly the many sms messages that people send me and I don't receive till the next day. Continued phone drop outs. The most painful is when I try to ring up and complain I like obviously many other people are put on hold for at least half an hour at which point I hang up and try again. Once Lara stuffing understands what the heck I am ringing up about and gets me through to the correct department I am on hold again for at least half hour at which point I give up or if I do get on I get an operator that can't understand what I am talking about and that tells me there is no problem with the network. The last straw for me is my daughter has just changed her mobile over to telstra. And, what a surprise I can't ring her anymore because I am with vodaphone. She can't receive any calls or txts from, you guessed it! Anyone on vodaphone. But of course when I finally got on to vodaphone about it after an hour, it was teltra's problem. As soon as my contract is up Im moving over to another provider for good.

my partner and i dont have a mobile phone with vodafone, instead we opted for the wirless internet. when we signed our contract, the sales man assured us that even though the reception in cairns was not optimal at the time it would be upgraded to the same speed and reception of other wireless broadbands on offer from telstra and optus within 3 months of us signing the contract. after 6 months and no upgrade we went back into the store, and they assured us that the upgrades were coming, that they had just been delayed, and that they should happen within the next 2 months. it has now been nearly 2 and a half years and our service still has not improved at all. if we are lucky we have about dial up speed. that is if we have a signal, and if the reciever doesnt forget that it is plugged in, (and my personal favorite) or we have reception and a device, but we have no upload or download speed, so the whole thing is useless. we have contacted vodafone by phone, and after being on hold for over an hour, i hung up. we contacted them by email, and recieved nothing, so finally we went back into the store, where the same man that sold us our contract and reassured us when we went back in to check on the progress of the upgrades, pretty much wiped his hands of us and said " too bad".

And if u think all of this is bad, u havent heard the best part. our contract was up at the end of august 2010. just before the end of the contract we contacted vodafone to inform them that we would not be renewing the contract. thinking that it was all said and done, we signed a new contract with telstra. appox 4 months down the track, we are informed by my partners bank that vodafone is still taking its direct debit each month, so we check and sure enough our device is still activated and working. the contract never ended. thinking that it must have been some kinda mix up, we go into the same cairns store (as there is only one in town) and ask them to not only end the contract, but stop the direct debit and refund our money that they have illegaly taken. (this is where it gets good) to which we were told that they dont have a clue which is our contrac as there is over 20 contracts for wireless internet in cairns issued with the same name as my partner, so not only could they not cancel the contract, they could not stop the direct debit and they could not refund the money essentially stolen. after another month of fighting with the company and getting no where, we cancelled our telstra contract as we can only afford one lot of internet a month, and we are stuck with this shit until someone pulls there fingers out and fixes the problem

I live on the Central Coast and in parts of my home i just simply cant get reception. I work as a driver in the Hunter Valley and 90% of the time i cant get reception. That means my clients have to leave messages for me, then when i get a few bars of reception i then have to call them back..... That cost me money! I am stuck in this contract until September 2011. I have been told by Vodafone that they are improving signals now for over 12 months and still nothing has changed. I've given up trying to call and complain because i can never tell "LARA" what exactly i want and i always get put onto the wrong department anyway. I cant wait until September 2011, i will be dropping Vodafone like a hot potato. In the last 12 months many of my friends have told me that they are looking at updating their phones and every time my advise to them has been... No matter what, stay away from Vodafone, they are totally Useless and thankfully, they have all listened. Anyway, thanks for the means for the "steam blow off" You guys are doing a good thing. Kind Regards Joe

So, living in Parramatta (only 3o mins from the Sydney CBD) i would have thought that reception and service would go hand in hand and that both would be exceptional, being that i live in the biggest city in Australia, oh how wrong ive been! Since commencing with Vodafone (after Optus screwed me over) i was assured that Vodafone was the company that could provide me with a great plan with generous limit ($139 unlimited cap) and outstanding service and reception. How wrong i have been! I signed a 24month contract (standard for the Telco industry) and have rued the day i contacted Vodafone. Since day 1, April 2010, i have never been able to use voicemail, even though i have been assured that it has been activated on my phone, which was great when i was in a dead end job and looking for another one! No voicemail, meant i had to continually call back numbers i didnt know! On top of this, my actual reception has been nothing short of sub standard. When i have 3G, i still may only have 2 or 3 bars of reception! I have contacted Vodafone on numerous occassions and have been assured that there was a "know issue in Sydney and it will be fixed shortly". So this must be a massive issue if its still persisting! As an avid iPhone user i have a large number of apps, which i use most daily, and yet being that reception is low or non-existent they take forever to load. Again i have contacted Vodafone and was told "theres no issues in your area, it must be you. There is no problem with out network". Well thanks for that India, but im sure that constantly resetting my phone and wanting to launch it off my sixth floor balcony means that there is an issue, but thanks anyway. So, this was after waiting on hold for 45mins! Then i was transferred from the technical team to the sales department. This time the young girl i got was actually able to speak english and actually understood what my problem was. Halelujah i thought, but when i asked if i could upgrade i was told that this was not possible as i was in a contract! So yeh, fun! Again i was told there was nothing wrong with the network or my phone, but if i felt the need i could purchase another handset! Yeh right!!! So, all care and no responsibility! I pay for a service that im really not getting. How is it Vodafone can afford to sponser the cricket (and the Australian teams performance is just as dismal as the Vodafone network) but can't fix the network that their millions of customers are forced to pay for. Service....i dont think they know what that word means!!! So, after many calls to Vodafone and nil result and still the poor service and reception im glad that finally the consumer has a way of being able to vent about what we are being forced to pay for! Im sure if i didnt pay by bill on time, Vodafone would be pretty quick to take action and disconnect my service!

Only today i recieved at text from freind who sent it xmas day. There reception is worse than optus vodafone use to 2nd best if not the best so so so many yars ago... I still get call drop outs and not connect when i have service showing nd calls sumtimes go straight through to message bank without my phone ringing....

I have been with vodafone for many years, and have had intermittent problems in NDW and now in Qld.
I received a Blackberry Storm last year through Vodafone - no signal in my house, out the front or in my street and very limited elsewhere. Change to Nokia E71, slightly better. Complained to Vodafone YET AGAIN, and was supplied with an iPhone. I don't get reception in my house. To call or send a message I have to go outside a d try for a signal. Many many drop outs. Receipt of text messages and phone messages days later. Too bad if there was an emergency! I have been to many different Vodafone stores with complaint and still nothing. I have a new iphone4 , but no reception, and no 3G

Places where I have not had reception

These are within the last 8 months and are from memory due to it leaving an imprint on my mind....

- Tathra (NSW)on holidays - whilst it may seem ok we had a fire in the van and needed to call out - awesome....
- Nowra - large portions that included my house in a residential area on the northern side and my work on the southern side
- Canberra (Northside and southside)numerous areas - mainly when trying to talk to my wife who works shift work and walks to her car in a poorly lit area at night and tries to call me so I can make sure she gets to her car safely...
- Wagga Wagga - anywhere outside of the main residential area
- Hume Highway outside of Sydney and Melbourne - what about if a car accident occurs in the majority of this highway - hopefully someone stops to help... and has "another providers" phone
- Western Australia - basically anywhere outside of Perth - which when there is no cars on the road ie. one every hour or so if you are lucky, a dual flat tyre and no phone is not that flash - not that much water around out there....

network covers 98% of Australia hey...... must be anywhere I don't go then

Can't get coverage and can't get customer service. I keep getting hung up on.

Hey guys this is nothing new for Vodafone. I was with Vodafone 12months ago and was experiencing the same coverage problems. After numerous calls to them I was getting nowhere until I contacted the Ombudsman. My contract at the time was only a couple of months old. Vodafone told me I couldn't cancel it without paying the balance of the contract, but after contacting the Ombudsman they soon changed their mind and I was able to get out of Vodafone, never to return. I know what everyone is going through, best of luck on any actions taken.
J.A.
Brisbane

Calls would drop out to my daughter. I would ring with network bar on phone showing full network coverage however call would go to message bank. I complained many times to vodaphone and wasted countless hours waiting to talk to someone. Vodafone finally said it was a handset problem. Six months out from my contract ending they said i could get a new phone and sign up for another 24 months. Of course I would have to pay break costs. You guessed it my new phone has exactly the same problems, call drop outs, painfully slow data. They knew the problems and always denied it. They blatently sucked me in to another fucking 24 months with them. I feel cheated and will NEVER sign with vodafone again. I'm taking this further.

From the day that I had got my phone all my calls have been playing up it says that it's a call back fail everytime I txt it takes atleast 5 mins to send it through I have to turn my phone off then back on to get reception again I can go long distance and my phone will have no reception I can make a call and it gets cut out between it I thought it was my phone but when I tried a different sim card it turned out fine I don't see why I have to pay my bill for services I don't get I feel it's very unfairand something should be done about it I rely on my phone due to family sickness if I don't have recption and my phone keeps cutting out what use am I

having trouble getting mobile internet reception almost anywhere in cairns, qld. In some instances it is difficult to make/receive calls. Phone shows "emergency calls only" on a daily basis in the heart of the city (where anyone would think mobile reception would be at is peak!!)

Phone drops out, messages not sending or receiving no coverage and extremely slow! Why on earth did I choose this service provider. Talk Bout buyers remorse!!!

I have a 3 mobile and can not make or receive any calls at home as there is no network

well i am in emu park where u dont get any service at all not even 1 bar we have to drive to yeppoon or rocky to make a phone call now what happened if someone needed me and couldent get me. i am also from mackay and that is a small city and we dont even get recepton in our own house we have to stand out on the road to make a phone call it is ridiculous and thay say they r going to up grade to get better reception but that was 3 years ago and they always over charge me on my bills the wankers

Can not rely on my phone for coverage, I need my phone due to health reasons, even at home I can't use it, it frustrates me, as when you are in the middle of a conversation it drop's out, and you have to call back. I bought this phone in good faith, but it sux's.

Very disappointed with the coverage, i live in townsville and often have little or no reception, phone breaking up whilst on calls, message to say i have voicemail when i dont. I run a plumbing business and i cannot afford anymore of this very poor coverage. When driving out off town to cairns have no reception all the the way to cairns, this is not 98% of the country coverage. Vodafone you have lost my business for good.

I was on prepaid and never had a problem, then I switched to a plan with my new phone. Now I can't talk to people in my house, I need to go into the backyard. Plus my internet on my phone doesn't work half the time, I am restarting my phone several times a day. I had a broadband usb stick and it was worse than unwired and dodo! I called them several times, being on hold for an hr each time and after a week of 'investigating' they said there was nothing they could do about it. I returned it and now have blink which is run by optus and it is very fast. Oh and I live in Newtown so right near the city, and still no coverage.

I live 2.1 kms from Brisbane CBD and my reception is next to nothing yet I have full bars on my optus go figure... tried contacting voda's customer service to air my grievances and was screamed at by some indian dude on the other end NOT IMPRESSED!!! Voda was much better before they outsourced their call centre I seriously regret going back to them.

I am a 3 customer which I believe is now owned or in business with Vodafone. I live in Clayfield and when I drive into my garage or even move around in my unit talking on my phone It drops out. 3's answer is it's the IPhone that is causing the problem. They tell me to turn off my phone andthat should fix it. It is also extremely frustrating not being able to speak to someone in Australia. The call centre is in India, they all say the same thing when u call and it's not getting any better. While typing this the network dropped out. Grrrrrrrrr.

I have a tower across the road, Full bars most of the time, random hours with full reception, I can't call out, people can't call me, CONNECTION ERROR, BUT MIRACULOUSLY, I can call 1555 wait on hold for 2 hours and have some lady ask me how the weather is in Australia, then tell me there is no problem with the network it must be a problem with my phone and my other phone and my wifes phone and my sisters phone and my cousins phone and my mates phone, maybe we should all try turning our phones off and cleaning the sim card and turning the phones back on.

Moved from the uk 18 months ago where I had a phone with vodafail.So when I landed here I stupidly thought I would stay loyal.God what a foobar that was!!Lived in Qld for most of the 18 months then moved to WA because of work.Drove all the way across and can count the times on 2 fingers I had reception.I now lived on 90kms outside Perth and the amount of times my calls are dropped or I have no reception at all is to put it mildly totally pathetic and unacceptable from a firm that takes $80 a month off me.Worst of all is that Ive got another year to run on my contract!!!I will go crazy!!

I send text messages and people get a blank text, and i still get charged. Vodafone on the several times I rang them told me they had never heard of this before, funny I have heard it is a common problem from other vodafone users. Regularly drops out, when I tell vodafone they tell me that cannot be true, where you live has coverage !. So fed up with Vodafone, the agent who sold me the phone said they have have no ability to cancel my contract. Have wasted hours and hours trying to sort this, going to the store, on the phone to India.........

I had zero Broadband coverage in a 'full service' and attempted to return the modem the following day after 2 hours talking to India. 3 trips to the local dealer and 4 hours on the phone being shunted around and I was finally sent a return envelope which went the day it arrived. Bills kept coming ...more trips and phone calls. I was then accused of NOT sending it back. I had to prove with a receipt the package had been sent. Vodafone finally cancelled my account but we still get statements saying they owe us money. They lost me and everyone I know very quickly.
Rob (Noosa Parklands - Tewantin)

since i signed contract with my mobile network it is not giving me a very good signal and the signal is coming on and off especially in the last 3 months i had called them several times but it not woth it callung them because they are not very helfpul with my problem.I always paying my monthly bill without having their service so is there anything i you can help us with this problem?otherwise i should get what i had paid to them.Thanks a lot for making this site i know there's a lot of people are really desperate to have their vodafone coverage sorted out.

I dont know where to start!!! I have contacted Vodafone that many times I have lost count in this month alone. I have had continual problems with my phone from having no service to limited service whilst remaining in the same place. I have frequently been unable to call from my phone without having to switch it off, take the battery out and put in back in and wait for it to restart itself which takes anywhere from 1 min to 5 minutes all just to make a phone call even then more often then not after attempting to call I will hear those annoying three tones and " call failed" pops up on the screen. This is happening more and more. Again with service problem, trying to send text messages takes at least three attempts for it to go through and for those attempts that are unsuccessful I am given the alert "equipment failed" - thats an understatement!! and a further service complaint, as part of my contract I am entitled to 50MB of internet usage/downloads and for months this has been compromised and only working occasionally but as of the last three weeks I have completely lost internet access with a message appearing saying "A communication failure has occurred. The server may be busy, please try again later. If the problem persists please contact your service provider." - good luck with that!!! Not to mention the day i was doing the dishes and heard the artificial camera sound as though someone was taking a photo, being home alone i found this quite disturbing... my phone had started taking pictures all on its own and i was unable to stop it doing this, i couldn't turn the phone off so the only way to stop it was to take the battery out, in which case my husband was unable to contact me being that my mobile is my only phone in the house, i turned my phone back on some time later to find it was till doing the same thing... we have video footage of this on my husbands phone. all of the above has been extremely frustrating and having being into Vodafone shops to asks for assistance and yet not gotten anywhere with it has made it even more frustrating. I was told that they could not send it away because at the time that i had the phone in the Vodafone store they workers in there shouldn't "see" anything wrong with the phone. the second time i went in to the store to have my phone fixed they told me they couldn't offer me a "loan phone" as they didn't have any left therefore sending my phone away would have left me completely phoneless... not an option for me and considering i am still paying $79 a month (actually $88.98 includes phone insurance... fat lot of good it was getting insurance!!) i dont think it is fair to be still paying for something that is either sent away for two weeks or is not working.

But the straw that broke the camels back was 4 weeks ago when my father had a heart attack i was unable to use my phone, i had to travel interstate and was unable to contact my husband and immediate family on my travels. This only added to the upsetting circumstances. So on return home from visiting my ill father I rang Vodafone and requested to either end my contract or have my contract upgrade in attempt to get a phone that works, initially i was offered and 50% deduction on the early upgrade fee meaning that i would have to pay ~$150 to be able to upgrade my phone. i don't know about anybody else but there is no way i am going to pay MORE money to get a phone that works when I am already paying $88.98 a month for something that is not working... seriously. I was then put through to the manager of loyalty and i explained all of the above and he assured me that I have every reason to be upset with the service is have received and that he would enable me to be upgraded and that I would receive a new handset in 7-10 days and that this should fix the problems I have being having. Given that I made that phone call 0n 5th Dec 2010 and I had still not received my new phone on the 20th of Dec I started to get quite annoyed, however I did receive a phone call from Vodafone and told that if I paid my "overdue" bill then my upgrade could be started to be process... so yes nothing had been done for those two weeks obviously.

As for the supposed "overdue Bill" (that wasn't overdue) this had been paid 4-5 days prior but their system had not updated it. I explained that I was extremely disappointed that it had not been processed earlier and that I expected this to be done right there and then as I had already been quite patient and still had a phone with poor service and that wasn't working properly. He assured me that this would be attended to. I was then called a day or two later ringing to let me know that they had received the payment of my bill and that they could now process my upgrade.. obviously this still day not been done and for the third time in three phone calls I corrected my postal address with them. After all of this I came to the conclusion that I was obviously not a valued customer and I would ring and speak with the manager and let them know how disappointed I was and inform them that I wish to cancel my dealings with Vodafone... the reply I received when I told them this was "Well I find this very disappointing"..... they find it disappointing????? I have given Vodafone every chance to keep me as their customer and have been paying for something that has not worked according to its contract agreement. THAT is disappointing!!!!

But after speaking with the Loyalty manager i was told that there were too many calls in the line for the cancellations department for me to speak with them at the time and that she would make sure they called me back within 24-48 hours..... AND.... OF COURSE I still haven't heard from them six days later. I called them yesterday, that being three days after i was told i would hear from them by and informed that the cancellations department was closed and would be reopened on Wednesday that being tomorrow. Calling them tomorrow morning will be the first thing I do.

You know the reason I was with Vodafone was because I was told that they had the best customer service over and above other Telecompanies, let face it, it definitely wasn't because it has the best service network!

But of course when I signed up i was "Guaranteed" that the service will only get better.... I would have to DEFINITELY have to disagree!!! It has only gotten worse and given that Vodafone has proven me wrong in thinking that they had good customer service i am left believe that Vodafone as a company has absolutely nothing left to offer!!! Very Disappointed... Thank you for reading my novel titled "Pure Vodafail"

Am on the northern end of the Gold Coast. Receive dodgy reception; calls drop out unexpectedly ... that is when they actually connect. Not happy Jan!

my problems wirh voda.........dropped calls all the time , extremely slow or nil data rates, had to complain to the tio numerous times to sort out billing issues as their "1555" customer care number never connects due to coverage issues ( for example one day I called 47 times only to get one connected call at 5pm ) mms msgs go astray but I still get charged, my friends constantly complain my phone is off when it actually isn't , I watch voicemails come through even though my phone is on and shows alleged coverage. fun times indeed - 4225

Don't get coverage when inside my own home, even when i have had Telstra & Optus friends there and they have full coverage. Calls drop out and i don't get them. Even when moving outside it takes about 20 minutes to pick up reception and even then it is not full coverage. Will not be staying with them very poor service.

This is in Hampton Park Victoria

I had absolute no coverage in mission beach the whole time I was there.. I would have to drive half way out to the hwy to get covereage to check my phone.. It wasn't good for business as I couldn't work the whole time I was there...

Being on call 24/7 with a Marine Rescue Unit and living just 8.5kms from Brisbane City, on the South side, you would think you would have more than 2 bars at any given time around the house. It's easier for my crew to drive 5 minutes to knock on my door, than it is to try and contact me by vodacrap. If someone leaves a message, it can take anywhere from 10 minutes to 11 hours for me to receive the message, if you can understand was is texted through to me from vodacrap. After speaking to the person who left the message with vodacrap, it appears vodacrap should enter "chinese whisper" competions.
The boss at work made the mistake of giving a vodacrap computer stick for work related use. The joke being, it very rarely works at home, and after being charged 3 times on my credit card, within a five day period for internet connection, i made the mistake of trying to contact the infamous costumer service department on the mobile. After 6 phone calls, and five dropouts on the mobile, then spending 53 minutes on hold to India, explaining 4 times the problem and being passed to 3 departments, they have assured me a refund within 10 working days. Thank god i had extra funds available in the account.
7 years of vodacrap in 2 different cities and Brisbane is actually worst for reception than Darwin. Have an appointment Telstra on Thursday afternoon. Fingers crossed their any better

Not sure if relates to 3 customers joining...but now reception seems to have reduced...downloads are slow and network seems to get congested.

i live in cairns, and my partner and i dont have a mobile phone with them, instead we have wireless internet. when we signed up for it over 2 years ago, we were assured that within 3 months of signing our contract, that the upload and download speed would increase to that of broadband offered by optus and telstra. well here we are nearly 2 and a half years later and it is almost the same speed as dial up, that is if the thing can find a signal, or if it doesnt forget that it is plugged in, or the best one is when u have a signal, it recognises the reciever, but u cant do anything cause there is no uploads or downloads. at the best of times we have poor to no reception and if the sky is even over cast, then kiss ur internet goodbye. the best bit about this whole story however has to be our contract. our contract was up at the end of august last year, so we contacted them and told them we were not renewing it, instead we were going with telstra, after having a conection with telstra for approx 4 months, we realised that vodafone were still taking money via direct debit, and that the service was still connected. so we contacted them again, this time we went into the acctual store where we signed the original contract, thinking they could fix it up. after standing around for nearly 30 mins waiting for the guy sitting at the desk to actually see us and ask if we needed any assistance, he preceeds to tell us, that there is over 20 ppl in cairns with wireless internet with my partners name and that he cannot just find him and fix the problem. in the end we had to cancell the contract with telstra cause we couldnt stop the payments on vodafone and we couldnt afford too, and there doesnt seem to be and end date to when they will stop charging us

I don't have Vodafone but am frustrated when I speak to my boyfriend in WA and we only get a 4 min conversation in and it cuts out!!! Absolutely frustrating when you haven't seen someone for over a week and you have lots to say to them... All I can say is sort it out Vodafone or we will go back to the previous network Telstra!

I have been having problems for months and they tried to blame it on the phone. I have no reception in my house and vodafone reakons I have plenty, phone drops out and yes my messages take ages to get and send

I signed up with them then when about to travel overseas, wanting international roaming turned on, thats all i was after.
while sitting at the airport waiting for my plane, I called the "customer service" line after 50 mins on hold my plane was boarding and had to hangup, going overseas without phone coverage.

Then, 3 months later when moving overseas i tried again, firstly going to a vodafone store, they told me they call the same number I do and may have to wait several hours.
So I though id just try again when at the airport. after over 1 hour on hold in the first attempt, then another 40 mins on hold an hour later ( had to hangup cause we moved areas and lost signal)

So now that I moved to newzealand, I emailed them (finally hunted down an address from their mess of a website.)
I told them i want to cancel my contract because of the horrid service.
They email me back stating they will send my final bill, they did, i got it in newzealand, but thought it's paid via direct debit.

Now the fun part.

8months later i move back to Australia, after no further contact from vodafone, not via the email address or actual post( I know they've got my address, i got the one letter)

I am greeted with a debt collection notice for $130 that when I call vodaphone they put me straight to the debt collectors office as soon as I give my details, not even telling me I'm bring transferred to a different company.

So i pay the bill, but afterward find out that I now have a flag on my name and nearly missed out on getting a home for my family because of a $130 debit.

No one at vodafone ever got back to me to clear my info or to let me ask why i was not contacted further regarding this outstanding amount.

I'll never go back to vodafone, not for ANY reason.

I signed up for a plug in modem while living in Perth nearly 2 years ago. Because of family commitments, I relocated back to Bundaberg Queensland two weeks after signing up for the modem, and for nearly the last 2 years have been paying $39.95 every month for a usless piece of software that has absolutely NO coverage or internet reception. Vodaphone's response was basically TOO bad SOO sad, the only alternative offered to me was to cancel the contract after the 2 years, even though I have only been able too use there service for ONE WEEK. 100% COVERAGE TOTAL CRAP!!!

Last week especially heaps of calls failed and it came up "connection error" even though amazingly I had reception. Most of the time however I have to walk around the house for ages trying to get reception but usually give up and use my land line. Hours later I will get a text saying I have a voicemail, but never a missed call. I cant wait until my 2 year contract is up with them. There is very few places in this town that I ever get reception.

i keep getting call drops out... delay sent and received msgs which work has sent me and i would get it the next day which isnt good for me and the clients... lack of reception in some areas esp on the road which i need my phone the most im only in the sutherland shire... it really annoys me... customer care is absolutely hopeless... waited over an hour to speak to someone regarding my bill...
Improve your service or im switching!!

Vodafone is a complete mess. Logging on the network is like climbing a mountain. I have contacted vodafone about this problem and they told me to try using my wireless outside the house. I have done that still poor reception and some times no reception. To open the web browser takes ages. I am paying Vodafone for not providing no service.

Mine happened in 2008 and I've been with Telstra ever since. I had just signed a 2 year contract with a wonderful slide up phone. I was very excited. 2 weeks later I found out that had a job in a place called Doomadgee (Northwest Qld in the Gulf of Carpentaria). Vodaphone had absolutely no coverage here. I asked them what I could do (I had been with Vodaphone for 9 years - a very loyal and productive customer...)and I wanted to come back to my old number after my country service stint was up. I really didn't want to lose my number or the phone. They didn't care and I had to pay an $800 fee and keep paying the contract out for 2 years on the lowest possible plan. Of course, I will never go back and I have got used to my new number!!!!! Just get the hell out as cheaply as possible...they don't care.

With Vodafone for mobile - delays in receiving voicemail, and picture texts, repeated failure to be able to send picture texts, difficulty with connection, coverage drop out.
Vodafone for internet - was concerned signing up about quality of broadband available in Hobart. Was assured it was great coverage at my location. After a year the best connection status I have had is 'poor', nearly always status is 'very poor', constantly disconnects, have to reattempt multiple times to reconnect and connection we have is far slower than dial up we had years ago.

I was told the service in our area was good and had nothing but problems with the phone and the service. Constantly out of reception and dropping out while on calls. Vodafone wouldn't break the contract but persisted in trying to sell me another phone on top of the contract i already have. Why would i want 2 phones with no reception?? Not only is the service terrible but the customer service is even worse!!

I have tried to call through numerous times and as I only had my vodafone mobile for a while, everytime I would try to call the customer service my phone would cut out whilst on hold. Sometimes I would be on hold for a period of 2 minutes and my phone would cut out. Anyhow one day I finally got through, it only took 4hrs!!!! ON HOLD FOR 4 HRS!!!!! They told me they would call back, which they did on my mobile that I was calling about ( It has NO reception I told them) so needless to say I didn't get the message until days later when I was in town and my reception decided to work! I could go on and on, I am still in the process of fighting this with them, but they have admited to me that they have found that I do indeed NOT have any reception and left my hubby with a reference number for me to follow up. The thing is It is so stressful having to explain myself everytime and being put on hold for hours each time, who has the time for this.

I chose to use pay as you go Vodafone after returning from the UK where the coverage was great. Since returning to Australia and trying to use the service on the Sunshine Coast in QLD I rarely have any cover at home unless I walk outside, shut down my phone and turn it on again and I often only reveive text messages days after they have been sent to me. I wouldn't mind so much if I never got service as I would understand that I was in an area where reception was not available, but at times I do get messages and calls comming though (when the weather is ok and the wind is blowing in the right direction) so it makes little sense. I resent paying fees to re-charge as I rarely have the opportunity to use the total amount paid before the time period expires before I'm due to top up again.

Goood luck with your class action.

K. Wilson - QLD

Poor coverage, need to change provider as will have next to no reception at the new property that I am moving to. Was nearly un-usable at my current location. So will have to buy myself out of the current post paid contract I am on.
Sucked into a crap provider, lol. Ah well, live and learn.

I got a new nokia n8 offline on a contract,
a week after i got it it crapped itself,
Tried ringing vodafone for 8 days before i finally got through and when i got through they kept re directing me and telling me to ring other numbers which was a joke,
They should have call centers in australia where you can talk to people who understand you,
Anyway after 8 days they told me to just take the phone to a vodafone shop which was 30 minutes away from me and i didn't have time to do this but i eventually did anyway after over 2weeks of a broken phone i finally got a new one replaced,
They are still trying to charge me for calls and stuff for the month even know i was without the phone for 2 weeks
Communications and service is pathetic need people to speak and understand English and not have to wait over an hour on the phone,
I have been with vodafone for 15 years but i think its about time i changed to a decent network,

Jus signed up to a 24 mnth contract only to find i have no coverage. My friends mother passed away today and i could not call her!!!!

I live in Pacific Pines
Vodafone YOU SUCK

NO SIGNAL FOR A WEEK, BUT EVERYONE ELSE WITH ME (NOT SIGNED WITH VODAFONE) HAD FULL SIGNAL....
I went to Rainbow Beach with 12 of my family members for christmas. everyone of my family members have a phone but none of which are with VODAFONE except me. everyone in my family had full signal on there phone for the full week long trip, me on the other hand who is signed up with vodafone had no signal for the full trip. i couldnt keep in contact with friends and couldnt make christmas phone calls. this is not the only time vodafone have let me down. even in main towns and cities i struggle to get reception on my phone. why pay $100 a month+ for a phone i cant even use!!!!!!!

Moved from Sydney to Mackay QLD with 13 months left on a mobile contract, when i arived in Mackay i found that at best vodafone has around 40% coverage in town and 0% anywhere out of town . Cant belive they have vodafone stores selling contracts in a town with little to no service. Even after talking to vodafone calmly about mabye waiving the fee to unlock the phone so i could use another provider , i had to call back about 7 times each time having to hold for hours to just solve the new problem of unlocking the handset. Finaly hours of my time and having to talk to superviser after superviser after superviser who each new nothing about my problem later and having to explain the whole mess from the begining each time the issue was resolved. Now just to pay another 11 months of a contract i cant even use and ill be free from vodafone forever.

Very poor coverage, and NO coverage in shopping centres.Bad reception with a lot of incoming calls.

I am in the Parramatta area and very poor network coverage. I was told by customer support that there are too many customers in my area hence difficult to connect to the network.
My iPhone has 1GB of data plan but I am unable to make use of it because get charged for roaming even when I am at home. To get credit for this incorrect roaming changes I must watch my phone signal and when I see roaming I must immediately stop using the phone and call customer support. Not worth the trouble using this service.

My pre-paid mobile broadband when connected is slower than a 28K modem.

I am at the end of my 2year contract with vodafone and am absolutely frustrated. I have phone drop offs, no reception in areas where there used to be reception. My voicemail doesn't work, the other day I checked my voicemail in the afternoon because it doesnt ring me back anymore and I had 9 messages that hadnt registered till then. Have had enough, I am changing to another provider. I have been with Vodafone since they started and am not happy at all.

I experience no reception within my unit in Cairns QLD. I have to go outside to make or receive a call .. and when I do, calls continuously drop out for no apparent reason. Yesterday on a 20 minute call, my phone dropped out a staggering 7 times, even though my signal appeared full. I ended up giving up. I am annoyed that I had to reconnect the call 6 times and will be charged a connection fee for each time!! Not acceptable !!!!

Where other major providers reception is well recieved, Vodafone in my area on the Sunshine Coast has several blackspots. At our property 10km West of either Cooroy or Eumundi, our reception is less than adequate.

you are a mess whoever created this site (vodafail.com) i am surrounded by mountains and optus gets no coverage telstra (next g) gets 1 bar out of 5 and vodafone gets 5 out of 5 on a iphone 4 (as you know has many receiver issues but it still gets full!! get this crap off the net

I was told at connection that i would have good reception for wireless broadband,. How wrong! Even trying to get onto this website it dropped out 5 times. Sometimes it can take up to 3 hours just to get a proper connection. Too bad i am in a contract and cannot afford to leave it. I had better service with the old dialup. Vodafone sux.

hardly any reception have to go out side to make calls ... calls drop out ALL the time and messages delayed in being sent and delivered...not happy!!! i now am with Optus and have full reception...waiting to see if i can get out of my vodafone contract.

have been with vodasuck for many years in the last 6 to 12q months the has gone to pack big time.terrible coverage with no service most of the time, calls dropping out and sms's not arriving until days later if at all.

Bought a prepaid broadband modem in July 2010 which only got access 5% of the time and them only for a minute or so then drops out, after 6 calls to vodasuck and going through the same things every time it still would not work so gave it back and cut my loses.

bad coverage so bad my wife hardly uses the service when its available !!!

No coverage, late sms, missed calls with no messages.

I live in a pretty densely populated suburb, and I can't even recieve calls sometimes, or make them - and at times can't even get my GPS working when I need to find business addresses.

They are shoddy and I will feel much better telling them that their coverage sucks. They do not deserve $80 a month to provide piss-poor service and to have coverage that barely lets me hold a conversation, or even check my mail on the go.

Sod them!!!

Same as a lot of other people by the sounds of it. Late in receiving texts messages (sometimes months later) Having the same texts sent 4 or 5 times. a lack of reception in even the most built up/suburban areas. GRRRR!!!! not to mention some of the girls behind the desks at Vodafone were obviously not hired for their brains or tech experience. ive moved to Telstra (not that the waiting on hold changes much there either)!!

only have 1 or 2 bars, iphone takes to long due to this, hope vodafone sort their cr*p out!

No coverage where I live. No coverage where I work. No coverage where I shop! Even though the guy in the store 'assured' me that it was "all good"! It has taken 18 months of constant arguing with them too get out of the contract. What do they offer me? No ETC (that's early termination charge ... ) - what about all the money I paid too them for a service they never delivered?!! AND they are making me pay for the remainder of the phone they sold me. BTW - beware ... Crazy John's uses Vodafail!!!

We're in cyclone season in Darwin and I'm on call in the event of a cyclone. Unfortunately Vodafone network goes offline during even minor storms. First call to customer service basically blamed me for living in Darwin. 2nd call ended with me on hold for 2.5hrs before they hung up on me. 3rd call had me on hold for another 2hrs and no result. 4th call had me on hold for 1.5hrs, Vodafone agreed to waive my bill for my two phones for three months, still shitty coverage.
5th call was to telecommunications onbudsman. Vodafone call me and get stuck into me for not trying harder with their customer service people.
Last call was to Telstra to change carrier.

We signed up a contract with vodaphone for 2 years on a blackberry plan. The phones they gave us were extremely unreliable. The reception was crap, messages weren't getting through, calls were dropping out and even the phone was stuffing up constantly to the point where the whole screen would freeze or when you tried to type a message the screen would click multiple times and cancel everything you were doing. We got told that it happens and to deal with it when we confronted Vodaphone. After getting the embudsmen involved they offered us new phones which were to arrive the next day. It's been three weeks and we are still waiting.

I've been a telstra customer for over 2 years and had nothing but bad issues to do with coverage, why is no one making a website and complaing about other networks within Australia. I trully do not understand this. PLease correct your blog, I find it also ridiculous and misleading that poeple can blog as many times as they want. Isn't that misleading information, because one person can create false alias and information.

Poor customer service, terrible shit reception.

im sick and tired of calls dropping out my sms take forever to reach destination if they get there if i make a call it drops out. I live in Bass Hill and its totally crap i have been a customer for over 10 yrs and i have never had this crap happen before/ i thought the bigger the copmany the better the service not crappy service where is our money going

Contrary to vodafones map coverage which shows our entire area covered, we have to walk to the middle of our yard to call, takes up to 48hrs to receive sms, and 17 dropouts, all whilst on hold to vodafone. Can and string is looking more reliable right now.

had a vodafail phone and for 2 years didnt have reception in my own home... had to go to the street to talk to anyone (GRRR in the bad weather).. only lived 10 km from city center... then mover closer to the city center and now live top floor of a unit complex and the 3 vodafail phones in my house still drop out constantly...

i first bought my iphone and started with vodafone because it had good credit deals but in gladstone was terrible i had little reception anywhere and i couldnt send my txt messages and since i have change to telstra and i get great coverage

I too am stuck in a contract that I would otherwise be happy with other than the poor coverage. I have been with Vodaphone for 15 agonising months and have become so used to the drop outs and no reception that I just let people to only ring my mobile as a last resort.

I tried to complain through the vodaphone website 12 months ago. It was a nightmare. They asked dozens of irrelevant questions and wanted to know dates and times of drop-outs. Obviously they thought I was being smart when I said 'constantly' and 'all the time'and then got nasty in their emails. After about 4 weeks they eventually said the issue was 'I was in a low coverage area'. Yay - something I already knew. I just gave up.

I'm a mother with 3 kids and one has eliepsy and one has type 1 diabetes so try to always be avaiaible by phone in case of emergencies. I just make sure they always have another number.

Good things about Vodaphone? You never go over your monthly limit because you never have access to phone service. Never has problems in highly populated areas (ie not the Adelaide hills)

crappy reception, always disconnects and i only get 1 or 2 bars max.

I have vodafail as Internet I was told no problem with coverage and can only access on a good day on the back verandah of my house. I am trying to start a new buisness and need to be on line 24/7 constant drop outs or verry poor conection nothing better. NT Darwin Rural. bullshit.

I have people trying to call me when my phone says I have full reception and they recieve a message saying this person is unable to recieve calls, I have a plan live in the city. Telstra has full reception when in the exact same place. messages will take at least 10min to come through if I recieve them. Some days I will wake up with no reception when I had it there the night before. VODAFONE SUCKS

Walking down Pitt St Mall- "searching" for reception. Then back in the burbs searching again for reception. Sorry cannot access the internet at this time- no celluar network connection. Aghh

We live on the coast, we have never got any service here.

i hardly have ANY reception anywhere. even in built up and fully developed areas such as University of QLD St Lucia, i am only able to get a maximum of 2 bars, and struggle to connect to 3G. constantly having to turn my phone on and off, since it randomly starts to display 'searching' out of the blue. so much for 98% coverage. i hardly believe that i always happen to be situated in the 2% of australia that doesnt have vodafone coverage. vodafone can blow me.

I have been a customer of Vodafone Prepaid Mobile Broadband for more than a year now. I thought there was a problem with our rental unit that's why my internet connection always dropping out till I tried the Telstra service last week and I watched the news yesterday about Vodafone poor service. I really thought that the problem was our apartment we are living in and we will still experience the same problem whatever broadband network we use.

I bought the vodafone mobile broadband for my wife's use in her studies and to get in touch with our families abroad. The Vodafone store staff in Sunnybank where I bought it said that they have good broadband reception in Algester area where we live so there's no problem using their service. On the first month, their service was not that poor but as the days went by, it became poorer and poorer which made me think that I had problem with the rental apartment unit we are living in. Everytime my wife has uni assignment, we just go out and drive to her sister's place which is 5 minutes away from our place to use their Bigpond broadband service because we cannot rely on our Vodafone service which keeps on dropping off. Till one of my friend dropped by last week bringing with him a Telstra prepaid broadband which I tried and worked well. So I immediately bought the following day a Telstra prepaid broadband which we are now using. The pain and shame of driving to my sister-in-law's place to use their broadband and staying their till midnight or later just to finish my wife's assignment is now over. From now on, we will never use Vodafone services anymore... JB

I moved my plan from telstra to vodafone as they assured me i would have good coverage... even did a coverage search on my area and guess what!!! FAIL FAIL FAIL!!!! My calls drop out, i dont receive my sms or voice mail for hours later. I feel very cheated

I am a disgruntled Vodafone customer. I have vodafone mobile and wireless internet connection. I have constantly had problems with the connection from being poor to no connection particularly on my internet connection. I have contacted Vodafone many times but they keep telling they have a good coverage in my area. I am paying vodafone for a service they have failed to provide. I want to get out but don't know how.

Poor or no reception, sms messages take longer than they should to be sent or recieved.

Difficult to even get coverage, then there are drop outs mid conversation. I recieve text messages & voicemail messages days after they are sent, and my contacts advise they recieve my messages days after they are sent, as well. When I text to ask for an account balance I get no reply, uncanny because I am constantly getting "check service" appearing on my phone. Lucky for me I am a prepaid customer - they lost me as an internet customer earlier this year, and they will also lose me as a telephone customer as well, the service is just not good enough.

Though by their coverage map I should have top level reception, I rarely have any at all. To the point I had to go and get a land line for my home so that I could remain contactable.
Vodafone's explanation for this was that I was inside and they couldn't account for having a roof above me.
Even if this were acceptable, I still have the same problems when I'm out in the open...

I live in Parkes, NSW. and there is absolutley no constant(strong) service out this way. It always fades in and out, even thou it's a "designated area" of reception

I signed up for mobile broadband in November this year & had connection trouble straight away(no reception).after finding out there was no reception where I live I signed up for a different plan that requires a wi fi modem but still some connection problems usually in the mornings & the modem needs to be placed near a window to get reception which renges from excellent to fair.

No coverage, calls dropping out, text messages arriving 50 times in a row or taking 12+ hours. Customer service does not exist, phone to call centre who are more interested in selling me an upgraded plan, then say, after 25 mins hold and 5 mins talking that they will put me through to someone who can help, after which the phone hangs up. Try online help, they WILL NOT answer, they keep sending authorisation checks which are completed but not understood or read, after several emails I get one back that says it has been 120 hours since they asked me to provide information which was supplied in each email I sent. I have left Vodafone for good and gone to Exetel. Good luck if you are with them, I hope you can get out of your contract.

I too am stuck in a contract for a phone service that I would be happy with - other than the coverage. I have become so used the the drop outs in service I just tell people to only try my mobile as a last resort. I live in a rural fringe area and all the other networks are consistantly fine.

Has anyone else ever tried complaining about the coverage? I complained on the website about a year ago and was asked so many questions about times and dates that it was ridiculous. Obviously 'all the time' and 'constantly' were not what they were looking for. They even got nasty in their reply emails. after about 4 weeks I got the response 'you are in an area of low coverage' yay. I already knew that!

Only 5 more months of my contract and I'm gone.

After switching to Vodafone in August and within 4 weeks of using their network I knew I was in trouble. I have tried to call Vodafone since end of September 2010 and have had absolutely no success. The 1555 number is Moombai and they have absolutely no idea of how to fix the problem. When I try to explain that I have no service on my phone in MANY areas of the Gold Coast they cannot relate because they don't know the areas I am trying to explain.

I have been on the phone 5 times for over one hour each and with a promise of them "escalating" my situation and a call back within 5 days. Surprise, surprise never have I received a call back. Their solution was to manually search for a network each time!!!! Another solution pull my phone apart put it back together and turn it on - "What happens?" - NOTHING!!! Use my sons phone and maybe mine will come back on in a couple of days - uuum he is with Vodafone too.

I called the Australian line of 13588 (by accident) - and they too promised to escalate my problem and a call back within 5 days. The latest "5 day turn around call" expired on Thursday 23.12.10. Absolutely, positively get back to you - GUARANTEED! Yeah right!

1555 do not call you back and they keep you on hold for a minimum of 1 hour.

I know I have lost business due to the lack of service. I am on a 2 year $99 per month plan and am only 4 months into the plan. I can't use the "unlimited" access to the internet because there is no service. I don't have enough "bars" to make a call and can only text or email.

I reported my issue with TIO last Monday 20.12.10. I also lodged a compliant through Vodafone website on Monday with the promise of a response within 5 days which expired on Friday 24.12.10

I want OUT! And I want compensation for port out charges they were supposed to cover from the previous network of $1,500 - we have 9 mobiles between my husband and my business.

I signed up to a 24mth Iphone 4 contract. Took over 5weeks for my phone will arrive (When I was advised 2x weeks).
I then suffered for the next 4weeks with bad reception, calls dropping out, Messages not going throung, unable to send mms + sms, and poor internet access.
I basicly had a pretty phine but couldnt use it.
If i wanted to make a call i had to turn the phone off then back on and call some one. I couldnt answer a call with out it echoing or hearing noises.
I was on the phone to Vodaphone almost every day for 3 weeks, with reception issues
they sent me out a replacement phone twice as they kept saying it was a phone issue.
they even told me that they were running tests/ reports and saying that coverage was fine in my area/s.
I cancelled my contract due to poor/ lack of coverage. and told that i wouldnt have to pay a disconnect fee. low and behold 3 weeks later i recieved my last bill in the mail.. and i was charged for 2x phones and the disconnect fee of ending my contract 23mths early.
NOT IMPRESSED!!!

on top of the phone drop outs and lack of reception, we have also been receiving sporadic phone bills - yes they arrive when they are due (of course, when they want money they do everything), but the amounts are varied considerably. Hubby and I are both on a $49 cap, which i think gives us around $310 worth to play around with, which none of us even come close to reaching and now we are getting bills that are $0 amounts, then you get a double bill and now a $500 odd bill!! What the???? Yet when you call someone, they just bum steer you onto some one else. I dont have that sort of money - i have just had twins and am not at work currently. Definately wont be going through vodafail again.

alot
reception, failed calls, no service, no 3g, no internet, pointless having a iphone, i get crackling noises constantly, been over billed multiple times & 80% of the time when some one try's to call me it goes straight to my msg bank, what tha hell is this shit......
get your shit together vodadick.
vodafone you piss me off, i want out, & im not paying my bills you muthafucka's