26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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9643 Someone from VIC thinks vodafone is Overvodafone at 31 Dec 2010 06:25:31 PM
Calls fail all the time, terrible reception and Internet is so slow even with full 3G!!!

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9642 Someone from VIC thinks vodafone is Coverage at 31 Dec 2010 06:20:43 PM
I am half way through a contract with an iPhone 3GS. I currently live 10km from the Melbourne CBD, and while I sit at my PC sharing my pain - I have no service...
31 Dec 2010 07:53:36 PM: ...You're using an iPhone 3GS, the only run on single band, of course you wont get good service, that's the phone, not the provider, you would be better off moving to a less sycophantic brand of phone.

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9638 Someone from QLD thinks vodafone is poor reception at 31 Dec 2010 05:59:34 PM
I have been with vodafone since May 09, the consultant from Chermside Shopping Centre told me that the service was better than any of the other providers but sadly they are mistaken. I am constantly switch the phone from 3G to 2G to get any good reception, in an urban area, such as brisbane(4017), it is constantly ghosting , dropping out. I have rung vodafone on many occasions, and they tell me I am in reception area and shouldn't have any problems, the best way over christmas, when I was talking with an operator and he was telling that ever thing was Ok but he kept repeating, "are you still their, I can't hear you", what does that tell you, I can't believe that it is happening in Australia,Shame, shame, shame
31 Dec 2010 06:23:52 PM: Australia is so far behind the rest of the world. Let's hope the NBN improves things. I'm so over it.

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9632 Someone from QLD thinks vodafone is at 31 Dec 2010 05:32:14 PM
Ive have been with vodafone since august 08 and i was told by the consultant at the airlie beach store in the Whitsundays that the day I was joining was the same day that vodafone was inprooving there network coverage, and im still waiting for that improvment! I am onto my 3rd phone as the 1st one i recieved died within 24hours of signing my contract with vodafone,Then next phone I recieved was the "new" nokia N97 which the touch pad stopped working before I even paid my first phone bill!! Now I am using a nokia X6 which has the same, if not worse network coverage as my 1st 2 phones! Just recently for some god known reason vodafone has decided to stop sending me out paper bills in the mail, which is my only meens of paying my bill in the first place! so just this afternoon i get a telemated call (which i could only answer standing on my outdoor furniture at my front door otherwise it would get disconnected) saying you have not paid your bill for Novermber or December please pay buy "This" date or your phone will be disconnected! Well after that phone call i panicked as i am a new mum and I need my phone in case of emergency, so i rang customer support and after waiting a good 35minutes I had some guy in india or wherever answer and he tells me that I would have to wait till the billing department was open at 9am Monday morning! Today is friday 31st of december so I have to wait until the 3rd of january to try and sort it out! I now have 8months left on my contract with this dispicable company and if it wasnt for that I would have changed a LOOOOONNNNGGGGGG time ago!
31 Dec 2010 06:42:03 PM: I sympathise with you. My internet connection is post paid so I can cancel as soon as I have an internet connection that works - and yes, unfortunately I'm going back to Bigpond and Telstra - they charge like a wounded bull but it beats all this frustration. I have an X6 mobile too that I'm still locked into for another 18 months - I can't use it properly as the manual is 108 pages long - lol

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9631 Someone from VIC thinks vodafone is The worst reception! at 31 Dec 2010 05:30:02 PM
My phone always cuts out when I am on the phone to someone, both when I lived in Sydney and now in Melbourne - really bad reception!!!!

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9630 Someone from VIC thinks vodafone is cheap company at 31 Dec 2010 05:28:53 PM
my mobile internet is slow like 90 years old person...even doesnt open a web site for 5 min.Thanks VODAFONE...cant wait my contract to finish....
my mob is with 3, soon they join vodafone my network coverige is great but you cant make phone calls,or receive....
when Iv made complaint the sale person from 3 store in brimbank shoping center he told me to go with optus.....great for every thing....
31 Dec 2010 07:29:52 PM: maybe he knew a better alternative, when were you there at brimbank

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9624 Someone from NSW thinks vodafone is Don't have the reception to tell at 31 Dec 2010 05:00:37 PM
Hi I'm James and I fuken hate Vodafone. They're fucken shitcunts who can't provide reception for shit. 95% of the time I have either no service or it's StuCk on searching. Even as I'm typing this I don't have reception!! Their internet is fuken shit they give you 5 gigs of free data.. Yea real fucken useful they're net is so fast. What shits me the most is whn it cuts out in the middle of calls or my friends can't call me... Got a problem call me on (MODERATED BY Vodafail - Please do not post phone numbers) IF YOUI HAVE RECEPTION

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9623 Someone from QLD thinks vodafone is very at 31 Dec 2010 04:59:34 PM
I was formewr employee of vodafone who decided prepaid mobile broadband was a good option for me, convinced by vodafone emtremely competitive pricing i bought with them. As i get home im excited to browse the internet as this is new for me. As employee coverage maps were easily accessable in which my area was completly covered in the 3G network which was great as coverage is not a problem. Installation was simple and easy and start-up ha instructions provided. The problem however as cheap as vodafone was was it never worked, browsing times were etremely slow and at one point timed the download time between web pages the longest ranging 7 and half mins, other times is was so slow it often came up wit browsing errors. So i rang through to data support in which spent tree hours troble shooting everything from my computer settings, to admin rights, to sim swaps at which nothing worked. Working at vodafone i knew the problem was coverage however i was dealt as this was the most unlikely scenerio. I was later told that they would work on solving the problem and to let me know that i would recieve a call within 24 hours. No call came. So i rang again only to trouble shoot the process the exact same way the previous day. Lucly for me the manager at the store ended up writing it off, however can completly understand customer anger and dissapointment to faitfully buy a product with a large amount of promises only to find a second rate service and poor customer service. Unfortunatly people are sucked into buying the lowest price product on the market, but aske yourself is trouble od troubleshooting hours on end and returning a device worth the couple of dollars saved. I ended up buying with telstra and while customer care is only slightly better the coverage is amazing. More expesive but works and works fast.

Another issue i had was when i bought a recharge online for my prepaid account only to be billed twice. I rang up customer care to query why this had happened only to by hung up on, So i rang agin at which i was told it was a mistake and theat the money would return to my account with a week. It did surprinsly, however this is caution to check ur accounts as an employee i have witnessed many mistakes, weather dilberate on vodafone behalf or coincidental be safe and check.

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9622 Someone from WA thinks vodafone is reception sucks! at 31 Dec 2010 04:54:34 PM
Just told my friend don't bother messaging me for New Year cos I won't get the message until 2 days later.

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9620 Someone from NSW thinks vodafone is extremely at 31 Dec 2010 04:44:08 PM
I am sick and tired of having no network and no internet.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.
31 Dec 2010 04:56:21 PM: Unfortunately its not an australian business so they can conduct their customer service where ever they please, and mumbai is cheap labour so why not. I completely agree, i think all businesses operating in australia should have local customer support. so far no one i have spoken to knows about consumer affairs or the trade laws in australia and i am being ill treated and misinformed because of it.

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9617 Someone from ACT thinks vodafone is Extremely pathetic at 31 Dec 2010 04:28:05 PM
Vodafail is crap. Poor reception and poor service (can't even speak English). Then again, you have to be a little ignorant to have gone with them in the first place! Lesson learned this time around, huh?
1 Jan 2011 07:13:31 PM: what phone companies don't use India anyways,

WHY IS EVERYONE SO IGNORANT TO THIS

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9615 Someone from NSW thinks vodafone is Terrible reception at 31 Dec 2010 04:24:56 PM
My phone continually drops out,i thought it was the area i was in,that it was bad reception,but after hearing of everyone else complaining,its actually Vodafones problem ,not my area,not my phone.ive lost to much business,totally sick of it...

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9610 Someone from QLD thinks vodafone is Very FAIL at 31 Dec 2010 04:02:21 PM
Constant drop outs; no 3G; slow data speeds; total loss of reception; I have to make calls from outside at home as no reception in the house.Been with Vodafone since 1995 and have 3 plans with them. I spent 50 mins on the phone today to MUMBAI and was told for $377 I could get out of my contract! Can you believe that! They want me to pay for my loyalty whilst they FAIL to deliver the service that I pay for! I am LIVID folks. Join the class action and show these crooked B&^%$rds that we want what they promised and FAILED to deliver.

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9609 Someone from VIC thinks vodafone is Beyond massive fail. at 31 Dec 2010 03:55:33 PM
Beyond snail 3G. Bad reception everywhere. Patchy calls. Took them to the TIO and they offered me everything to stay. Said I'll stay for 6 more months after which I'll be allowed to port my number else where free of charge. That was 3 weeks ago I'm now wishing I just got up and left.

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9604 Someone from NSW thinks vodafone is Bad coverage, bad customer service.... at 31 Dec 2010 03:30:20 PM
I have been a Vodafone customer for a while now for the simple fact that I liked there cap plans, but as a single mother with 5 young children, I like to travel away, but it's quite stressful not always having reception incase something happens, my battery life decreases rapidly trying to get reception, not only out of town but in town too, calls drop out, msgs aren't sent, then they get sent twice or three times and each time are at cost to me. Each time I ring for customer service I'm given the run around and transferred to many different operators, who then have to transfer me back and forth again, And that's after I have been on hold for a good 20 mins or more, my calls are sometimes disconnected from them for no apparent reason, they ask you to leave your number for them to ring back in a set amount of time and they don't always contact me, it recently took me 4 days to have my plan changed and now I have been told I have to pay for the my normal plan as it had already started and then my new plan I'm now on. Which I had made the phone call before my old plan was set to run out.. alot of the times I text to get an updated balance to keep an eye on my credit, I'm sent back a msg stating the service is currently unavailable and sometimes I have exceeded my limit due to not knowing the available amount left. My sessions for Internet is timmed out and unable to load due to loss of reception. Msgs that have been sent to me can take up 12 hrs to reach me, some phone calls aren't coming through which are very important.

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9603 Someone from WA thinks vodafone is Failed big time !!! at 31 Dec 2010 03:29:57 PM
I get no reception when I'm at home , and only the occasional one bar or two, I can't even send picture msgs .... And today just was sending a msg when all of a sudden all msg came in where they were sent to me last night !!!!

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9602 Someone from WA thinks vodafone is epic fail at 31 Dec 2010 03:29:55 PM
We have a business to run and it's just not good enough. 4 hours of no reception, delayed text messages by over 4 hours, inability to access "my vodafone" to pay them some money due to my pin not working despite being the same as on their system (and being re-done twice already), shitty reception and spend 10 mins trying to get to the right department only to be transferred to another dept.
They are quite happy to charge me a late payment fee but when I can't access my account to pay them, shouldn't they be paying me the fee? They gave me free calls on a Saturday for the 4 hours of non reception, but what about the other times they're not up to par?
Should have stayed with Optus.... no problem with them albeit more expensive.
31 Dec 2010 03:35:07 PM: Forgot to ad - calls not connecting saying there is a connection problem, calls going directly to message bank - people think my phone is off, phone dropping out mid call....not happy
31 Dec 2010 08:12:52 PM: optus is worse and more expensive in my experience

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9601 Someone from WA thinks vodafone is Totally at 31 Dec 2010 03:27:04 PM
Hi i am from perth w.a. i signed up for he mobile broadband in jan this year the service reception is so poor the signals used to drop frequently. i started to call them in july when i moved to new place the signals problem became wrost.when i called they assured me the problem is going to be solved with in 20 days and they r going to call back.until now i made many calls regarding this problem the time of answering call is 1hour-1:30 hour.this month i got a fine of $45 parking fine, because i am on the phone talking to them.
1.They fail to provide the customer service as well technical service.
2.Providing false information as i got dates noted when i called them they said i called 3-4 times.
plz some one tell me how to sue them, get compenstation
31 Dec 2010 08:21:15 PM: How did you get a parking fine because of them? You know you can walk around with your mobile phone right?

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9600 Someone from QLD thinks vodafone is Vodafone is FINE at 31 Dec 2010 03:24:28 PM
I am in no mess, I want to put out how ignorant people are, this website is a prime example.

I work for vodafone and I can tell you the reason you are experiencing problems with network in the last 6 months is because they are finally merging their coverage with Three so bear with them.

If you are naive and could give a rats, please go to telstra who charge you huge amounts for less calls.

What happened when optus and virgin merged?
THE EXTACT SAME THING.

CLUE UP AUSTRALIA

ps. I know a few of you actually have proper problems, but to the 75% that don't, pull your finger out.
31 Dec 2010 03:37:47 PM: The person that posted this is an absolute idiot. Prime example of a Vodafone sales person that continues to sign people up for service that doesn't exist. I don't know how you lay straight in bed at night. I pay $80 a month to Vodafone and NO I will not "Bear with them" (Incorrectly spelt!) Companies need to realise that if they stuff their consumers around, we won't put up with it and expect compensation, hence my support for the Class Action law suit. Screw Vodafone, no sorry excuses!
31 Dec 2010 03:42:28 PM: More like 75% have major problems the other 25% have smaller problems. The vodafone employee that posted the above is not too bright ;)
31 Dec 2010 03:43:21 PM: Yet vodafone continue to charge their customers for a service that just doesn't work :/
31 Dec 2010 04:25:26 PM: it's not my fault as a sales person, I do the checks, I tell them that the coverage is experincing problems and such and that Three and vodafone are merging, the consumer still goes ahead knowning of this issue, if they cannot get their head around a simple thing like this, please look for the nearest building,bridge, highway and either jump or walk out in traffic.


The thing regarding the telco industry is, that 98% of the salesmen have no experience with customers and believe signing them up to plans will be the last of them.

I check and tell them if the coverage will be terrible and they still go ahead.

You might as well place a blood clot next to a cheese burger, tell them you will get this from eating this, and they will still do it regardless.


Also to the first person who replied on this, have you heard of the TIO ?

if you haven't you are the "Absoulte Idiot" because you can get out of almost everything from them.
31 Dec 2010 04:40:25 PM: Mate, you are an imbecile and are the ignorant one. Firstly, why should we be inconvenienced? Secondly, as you work for Vodafail, have you the authority to represent them? If so, your response in contemptuous and disgraceful. "please go to Telstra"... you have got to be kidding you idiot. We will not pull our fingers out but you had better pull your head in as all these comments are available to media outlets.
31 Dec 2010 06:43:09 PM: Deep breath in...........calm down everyone..........ahhhhhhh...........see..........that's much better!!
31 Dec 2010 09:16:19 PM: Whoever this is..needs to look at their own system....this is acurrent merge...I have experinced problems for over 2 years....and been fighting with them for that time...I am one who is forcing them to do something...They promised the world and failed to deliver...They have proven by their own means that I was right....and everything I have said since has been right....these people have no idea how to run a Telco in Australia...they think it's the UK where they can con people....I have a suggestion...put up a booster tower and charge them to use it....
31 Dec 2010 09:24:27 PM: THis idiot needs to explain this....12 days offline during November...5 days offline during December...a charge for $114.00 for 1.5GB download on a day I wasn't even online....non existent coverage EVERY morning because vodafail crashed....every day....1 -4 hrs to get any coverage at night....daily records kept for the last 6 months.....showing gross fail of Vodafail....lets see this sales person explain $80.00 a month for this lousy service....
1 Jan 2011 07:23:38 AM: Have a look at item 5338. And you want to go into bat for Voda....?
1 Jan 2011 04:25:05 PM: "...if they cannot get their head around a simple thing like this, please look for the nearest building,bridge, highway and either jump or walk out in traffic." - Wow what a fantastic response from a member of Vodafone's staff. This is why they fail on the customer relations front because they allow people like this insipid dupe to work for them.
2 Jan 2011 02:28:42 AM: just to let ya know one of the customer service reps from the vodafone customer service centre was blaming the network issue on the fact that u guys have created a $45 unlimited cap and he is the manager of the cancellations department.he didnt even mention this merge to the 3 network. he's apparently going to give me a call back once an "investigation" has been completed so i can leave you idiots
2 Jan 2011 07:05:14 PM: When people pay for a product and that product does not work it is the responsibility of the seller, there are no justifiable excuses. Sure, merging of Three and Vodafone may cause some network problems but this is NOT the customer's problem. Asking us to "bear with them" whilst continuing to take our money is UNACCEPTABLE.
2 Jan 2011 08:27:05 PM: Dear Vodfail idiot/employee, you must be joking - surely? We would "bear" - nice spelling - with it if perhaps Vodafail were honest in their dealings and stopped trying to cover the problems up. Also, if they stopped signing up more people when their system can't even handle the current volume and spending millions on sponsorship instead of upgrading their network. Most of all, if Vodafone did the right thing and gave people with legitimate problems a token credit and an honest apology, I think you would find people would be much more understanding. Until that happens, people will not put up with your or your employers B.S. Your the one that needs to clue up!!

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9595 Someone from NSW thinks vodafone is at 31 Dec 2010 02:59:48 PM
All 4 phones on my account dropped out constantly. The reception is so bad where we live we could hardly make any phone calls let alone data access in the past 2 months. It has got to the point that I will pull out all 4 phones.


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9592 Someone from TAS thinks vodafone is Weres the signal gone? at 31 Dec 2010 02:40:26 PM
One bar on Edge. I'm out at Goodwood, just outside of Glenorchy. How can reception be this low...

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9585 Someone from QLD thinks vodafone is Massive Fail at 31 Dec 2010 02:08:11 PM
Network constantly drops out, we are a long term Vodafone customer and now the network is simply intolerable

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9583 Someone from VIC thinks vodafone is 100% FAIL at 31 Dec 2010 01:50:04 PM
MY HUSBAND AND I HAVE BEEN WITH VODAFONE FOR OVER 10 YEARS. WE USED TO LIVE IN SYDNEY AND HAD NO ISSUES UNTIL WE MOVED TO MELBOURNE SOME 5 MONTHS AGO. ABSOLUTELY NO RECEPTION, WE HAVE TO RUN OUTSIDE THE HOUSE OR WALK DOWN THE STREET TO BE ABLE TO HAVE A CONVERSATION. MESAGGES REACH US DAYS LATER OR NONE AT ALL. WE SPENT LAST WEEK IN SOUTH AUSTRALIA AND WE WENT FOR A WHOLE WEEK WITHOUT A PHONE BECAUSE THERE WAS NO RECEPTION. NOW WE ARE IN PORTLAND, SOUTH OF MELBOURNE AND STILL NO RECEPTION. WE RECEIVE NO CALLS, NO MSM, NOTHING. AND THAT IS ON THE THREE PHONES, MY HUSBAND, MY SON AND I. THE THREE OF US WILL SHIFT TO ANOTHER COMPANY. THIS IS RIDICULOUS. WE ARE PAYING GOOD MONEY FOR THE SERVICE WE DO NOT GET. WE WILL JOIN THE CLASS ACTION AND AS SOON AS I RETURN TO MELBOURNE FROM OUR HOLIDAYS, I WILL PUT A COMPLAIN TO THE OMBUDSMAN AND CUT THE CONTRACT WITH VODAFONE. WE ARE NOT LIVING IN A THIRD WORLD COUNTRY YET THE SERVICE IS LIKE THAT ALTHOUGH AT FIRST RATE PRICES. I DO NOT MIND MY NAME BE DISCLOSED. JENNY SILVA-PEREZ
31 Dec 2010 04:11:01 PM: Hey retard your caps lock is on! Do you think people will take you seriously when you type like a 6yr old child, grow up Jenny you silly cock head.
2 Jan 2011 02:27:23 PM: settle down fella, let her have her say.. so what if she has the caps lock on!! i hear your pain jenny, im in geelong and its like living on christmas island with the voda coverage i get..

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9582 Someone from WA thinks vodafone is dangerous at 31 Dec 2010 01:48:42 PM
Unfortunately Vodafone has the government contract, which means government dept, hospitals and emergency services have to use Vodafone - unless they can put across a very good business case to get a Telstra phone! What makes it ridiculous is that I live in one of the newest, most technology savvy suburb in Perth, and I can't get coverage for my work mobile, which is supposed to get emergency and alarm messages sent to it via SMS - last week one took about 10 hours to be delivered!!

This is after I have gone through all the right processes to lodge a service request regarding poor coverage!

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9576 Someone from VIC thinks vodafone is Gov should audit Voda coverage at 31 Dec 2010 01:42:12 PM
With all these complaints it is surprising that the Gov through the ACMA has not announceed an independant audit of Voda's coverage.

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9575 Someone from QLD thinks vodafone is service at 31 Dec 2010 01:41:13 PM
bad reception all the time, non stop sys alerts for five days staight to the point that i recieved about 1000 a day, can't use facebook on phone unless it drops out, no free facebook on computer when it works, i have been a customer of vodafone since i was 11 im now 22 and have had no problems until the last six months

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9574 Someone from WA thinks vodafone is Various at 31 Dec 2010 01:40:12 PM
I have been using Vodafone for the past two and a half years. I selected them because I did not need remote coverage, and like the free mobile to mobile deals, bettered again this year with free v2v and v23. Most of my family are on it. I note long delays in SMS, particularly when the kids are supposed to let us know what they are doing, voice mail, some times a couple days late... And of course, I have miserable reception at home! But then 3 was bad, Optus no better. Telstra is the only network that is reliable. I have also noted that when in Sydney on business that I rarely get 3G so can't use Internet or tethering.

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9571 Someone from NSW thinks vodafone is total at 31 Dec 2010 01:36:38 PM
I have a property in Tamworth and live in Sydney. My phone is a business phone and when I go to Tamworth I get the no service sign. It works in the main street, but 5 minutes out, nothing. I have now purchased a Telstra phone and simcard and that works fine. I have to leave a message on my vodaphone asking to contact me on my telstra phone. What a way to run a business. Vodaphone tells me they have coverage. No help at all.

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9569 Someone from QLD thinks vodafone is Fail to the max at 31 Dec 2010 01:32:42 PM
I have been with vodafone for 3 years now, and only until the last six months have I noticed severe problems with this network. 1. Whilst I am talking on the phone it will drop out completely or my phone will make crazy distorted sounds. 2. I will have full reception but the person on the other line cant hear me. 3. My Internet won't work at all even if I have full reception. I think that ever since vodafone joined with 3 all of these problems started to appear. I am sick of it!!!

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9567 Someone from VIC thinks vodafone is network coverage at 31 Dec 2010 01:28:57 PM
Since vodafone joined with 3 there have been nothing but hassles I have been with vodafone for some time and every direction i turn i either get no network coverage or late messages. As i require my phone for work purposes also there tends to be a lapse in time between messages and calls. I did have hassles previoulsy and they were rectified but that took alot of discussion but were fixed the above have not

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9565 Someone from VIC thinks vodafone is Misleading at 31 Dec 2010 01:14:27 PM
Before signing up to Vodafone I checked their coverage map for the 4 areas I frequent most. Melbourne CBD, Thomastown, Torquay, Halls Gap town centre were all listed as fully covered however I have found Thomastown has intermittant coverage, Torquay has mostly Nil coverage with an occasional 1 bar and Halls Gap has absolutely Nil with oocasionally 1 bar in the hours after midnight.
31 Dec 2010 01:38:28 PM: Interesting:

looking at the Voda online maps unless I am misreading them:

Halls gap has 2G and 3G coverage with a bit of 2G national (Telstra) roaming tot eh east (refer http://maps.vodafone.com.au/VHAMap/apps/public-vf select between Talk and text and Broadband map selection)

Mobile Torquay shows coverage 3g coverage with a little patchy Mobile broadband coverage (refer http://maps.vodafone.com.au/VHAMap/apps/public-vf).

You should complain.

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9563 Someone from VIC thinks vodafone is Terrible coverage at 31 Dec 2010 01:08:45 PM
Coverage for broadband plans (and my iphone) is ridiculous! Called 'customer service' (waited over an hour to speak to someone) and was told to try my device in another location. I don't care if it works in another location, I need it to work at my house. Very frustrating. Staff in the stores don't seem to be able to solve any queries either (they seem to be just as disgruntled as the customers) as they have to call the same phone number we do!!!

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9562 Someone from QLD thinks vodafone is Bad at 31 Dec 2010 01:08:26 PM
Previously had a contract now pre pay. Samsung phone returned for repair many times - did not last the hal way mark of contract. Then bought an unlocked phone to see out the contract. Coverage in Bundaberg patchy at best. Now plans changed without notice and money lost on pre pay. Passwords sent in unuseable form and slow response time. AGH!!!!!!!!!!!!!!!!!!!

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9561 Someone from QLD thinks vodafone is Terrible coverage at 31 Dec 2010 01:04:01 PM
Text messages not received for day, unable to place calls, no internet access. 1 bar signal at most times. I've been a vodafone customer for 15 years and it has gotten worse instead of better. Very disappointed.

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9560 Someone from QLD thinks vodafone is Epic at 31 Dec 2010 01:01:49 PM
Moved to Bundaberg - not to a rural part of the area, but right in town. No coverage at all. Talked to a Vodafone rep who advised me to clean my sim card (ignoring the fact that I have no reception problem when in Brisbane).

I had to change networks as I was not only missing personal calls, but those pesky business ones as well.

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9557 Someone from SA thinks vodafone is Inglewood SA No coverage at 31 Dec 2010 12:54:33 PM
Although the coverage map shows blue highlight coverage for this area there is no coverage whatsoever for this area unless satelite phone come on voda you can do better!

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9556 Someone from NSW thinks vodafone is Terrible at 31 Dec 2010 12:54:27 PM
After 2years of perfect coverage, all of a sudden 2 months ago my service dropped to 1 bar. After waiting 40 minutes in a call queue, and then another 30 minutes I am waiting for my contract to end and making the Switch to another carrier.. They do not deserve your business.. When they run out of customers, they wont need to fix anything

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9555 Someone from NSW thinks vodafone is Extremely at 31 Dec 2010 12:52:34 PM
I changed my mobiles (5 mobiles used for my transport business) to Vodafone about August 2010. I was advised by a Vodafone broker that I would save money & that they had the exact same coverage & usage as Telstra. So what do I have now in comparison to Telstra: very poor coverage, constantly drops out when using mobile, voicemail not coming through unitl next day at times, no personal service just constantly brushed off to somebody else. I run my transport business from my truck most of the time, hence the need for good mobile service & I am constantly appolagising to my clients for not getting back to them straight away when I don't recieve their calls or notification of their calls up to a day later. I never had this problem with Telstra, yes I paid alot more with Telstra & am happily going back to Telstra just as soon as I can get out of Vodafones contracts. I wish Vodafone would just wear the fact that they misrepresent their product & make good with customers demands. Vodafone stop telling me you are fixing the problem and working on/expanding your network as you told me it was already their/working.
31 Dec 2010 12:56:01 PM: I too do not get messages sometimes until the next day..
31 Dec 2010 01:43:20 PM: I too do not get messages sometimes until the next day..
31 Dec 2010 07:21:47 PM: I too do not get messages sometimes until the next day..

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9553 Someone from NSW thinks vodafone is billing, coverage, customer service ect!! at 31 Dec 2010 12:51:55 PM
I'm currently on vodafone's $99 cap. I have been with then since the old analog days and in the last 3 years i'm ready to have a sense of humor failure!! The coverage problems seem to happen whenever you step out of the sydney basin anywhere up or down the east coast and also massivly inland, a 3hour blackspot between yass and griffith is not ideal in anyones books!! The data download on the iphone is appaling any slower and i fear my phone may lapse into a coma!! and thats when i actually have 3g coverage. the sutherland area seems to be the worst for coverage in my opinion.
Now for the customer service. I have no problems with other cultures however you can not solve my problem if you do not understand my question!!! i would love to have my problem solved within the first 5 minutes of the phone call however currently it takes five minutes for the operator in India to get my name correct!! I spend in excess of $1600 a year with vodafone, and they are just about to lose that now and if that seems like only a drop in the ocean will consider 5000 people pulling up stumps too woops vodafone now it's more like $8 million. all i want is good service that i pay for i know things happen in big networks and thats ok but 3 years of crap and lost income is too much!!
31 Dec 2010 01:04:09 PM: just thought i'd add a calculation from my last reply if the 9230 people currently on this site....say averaged a $60 bill per month (yes i understand its probably a lot more) if we all left vodafone in one month would lose $553,800 and over just one year $6,645,600!!! take note vodafone the people are speaking!
31 Dec 2010 01:09:12 PM: just thought i'd add a calculation from my last reply if the 9230 people currently on this site....say averaged a $60 bill per month (yes i understand its probably a lot more) if we all left vodafone in one month would lose $553,800 and over just one year $6,645,600!!! take note vodafone the people are speaking!
31 Dec 2010 02:46:16 PM: from wikipedia - "with around 332 million proportionate subscribers as of 30 September 2010."

here i used 80 bucks a month with the 332 million people. not obviously not the exact figure; but we'll work out a rough guess..

$318,720,000,000

i'm sure they could use some of that to fix this.

then again, it is vodafone. they're not that smart.
31 Dec 2010 04:30:56 PM: Yeah Voda is not that smart, they only have a business that size because they are dumb, you my friend are a slow cunt.

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9552 Someone from NSW thinks vodafone is Little or no reception in Sydney city! at 31 Dec 2010 12:49:37 PM
I live 10kms from the centre of Sydney and typically only have 1 bar or no reception at all when at home - unless I stand on the top balcony and wave the phone about! I am sick of being lied to about this being temporary - it's been 2 years!!!

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9551 Someone from NSW thinks vodafone is hopeless at 31 Dec 2010 12:43:28 PM
Live in Burwood, 2134. No reception in or around my block of units. No reception in the Westfield shopping centre (unless you are AT the Vodafone shop!).
I have learnt to walk around the block to a very particular spot that has reception before making an important call.
Vodafail "network" is a Blanket Blackout with the occasional sliver of reception. Havent recharged for 3 months. Im gonna get a Telstra SIM when I can be bothered. Mobile phones are usually more trouble than they are worth anyway.

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9550 Someone from QLD thinks vodafone is at 31 Dec 2010 12:43:23 PM
we never get reception,we have friends try to call and we get text messages from them saying they try calling and we return their calls when we can get reception,,we go over our cap because of all the extra calls we have to make because of the reception trouble..we can never access the internet because there is never any reception,,we are sick and tired of paying for a service we cannot use when we need it and when we want it,,,its not only 1 phone that we have this trouble with .we have 2 phones on the same account,which we are not out of contract until august 2011..we want our contracts cancelled without their stupid fee so we can go to a carrier that actually cares when you call them about a problem..not to mention we called and complained about our service and the next morning we had outgoing calls barred because we were 4 days over due on payment...i have not paid it and i wont until we get the service we deserve!!!!!!

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9549 Someone from QLD thinks vodafone is Really Bad at 31 Dec 2010 12:43:13 PM
Since I got back from overseas two weeks ago I haven't had a moment of decent coverage. Signal drops, text messages are arriving up to 24 hours delayed, calls made to other Vodafone users go straight to voice mail.
Hadn't I been locked in a 24 month contract I'd be out of it!

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9546 Someone from NSW thinks vodafone is the worst stupid people on earth at 31 Dec 2010 12:34:33 PM
3 months in a row they are over chargind me for 1gb data that was supposed to be a bonus i have rang them 5 times and every month they promise to credit me for it and still when my bill comes they over charge me its bullshit and not to mention the ridocules waiting time and poor specking english people that i cant even understand and rubbish reception everywhere i go im making the switch im fed up

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9545 Someone from WA thinks vodafone is less then dial up speeds on 3G network, signal strength very good at 31 Dec 2010 12:34:10 PM
its taking me forever to load anything, dial up isnt as slow as this. Ive got very good sugnal strengh. like 2 kbs. COME ON. worst ISP ever. friggen branson.
1 Jan 2011 07:31:16 PM: what are you actually talking about here?

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9542 Someone from NSW thinks vodafone is Awesome Epic at 31 Dec 2010 12:27:35 PM
My brother arrives from overseas on Tuesday, so we make the mistake of buying a pre-paid sim card for his phone. Call Vodafone to activate (with Lara) to be advised at the beginning of the call that the activation process could take up to 2 hours to get onto the network. At the end of the call the message says it could take up to 12 hours.

32 hours later, still no network coverage. Call "Lara" from the phone with the "to be activated" sim card, to be told by a recorded message "We have your details, and activation should occur shortly.

Call "Lara" from another phone, and get to talk with a real person in Mumbai, who activates the phone wile we are on hold. Why has it taken so long ? We're told there was a system outage, and "only a few numbers" had been effected.

I wonder how many Vodafail classify as "only a few".

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9541 Someone from QLD thinks vodafone is NOT UP TO STANDARD!!! at 31 Dec 2010 12:25:06 PM
-My pre-paid internet disconnects at least every 10mins during peak times
-During peak time my mobile calls drop out within 1minute of commencement of call
-A few months ago I noticed I was exceeding my limit of calls and checked my bill. I was sending '1' text message and it was being sent every second for 5 seconds, so i was being billed for 6 messages!!! I write lots of texts so this put me over my limit, so I was being charged for my calls over my limit!
-Extremely poor reception
Sometimes my mobile broadband cannot even pick up a signal from GPRS when I cannot connect via 3G.
31 Dec 2010 12:52:27 PM: Also, when my mobile pre-paid broadband will not work, i try and use the net on my phone and NOTHING!!! It really bothers me that they spend soo much on racing car sponsorships etc but cannot improve their customer service. Not good enough!!!

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9537 Someone from NSW thinks vodafone is That unacceptable at 31 Dec 2010 12:19:23 PM
I live in Warriewood, My wife sent SMS from her 3 network and arrived to my Vodafone mobile phone 2 days later !!! Even the 3G signal is only 3 as we live at Warriewood Valley, where the Vodafone antenna is on top of hill ! We cannot use video call in Warriewood sometimes so we have to go to nearest network antenna to get video calls.

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9536 Someone from NSW thinks vodafone is completely shithouse at 31 Dec 2010 12:16:05 PM
2 bars of service, not even 3G
lag with the internet
call drop outs

the same problems the other 9200 people have posted

they say they're doing something about it; we understand that it takes time, but how long do we need to wait?

i (and probably these other 9200 people) am going to cancel my contract and go to someone that actually has a decent network.
2 Jan 2011 07:18:38 AM: you and the other 9200 just dont get it do you?
Its as simple as taking out the sim and re insert.
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
4 Jan 2011 04:35:51 PM: 2 Jan 2011 09:18:38 AM: you and the other 9200 just dont get it do you?
Its as simple as taking out the sim and re insert*cough*ing-a-telstra-sim*cough*
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
4 Jan 2011 07:34:55 PM: What a load of crap. Taking out the sim and re-inserting is not going to fix the problem (will only if it is not inserted correctly to start with. I have taken my sim out and re-inserted several times today due to switching between mobile, has made no change whatsoever, I still have ok 2g reception but useless 3g...
8 Jan 2011 05:05:06 PM: Thanx genius, we already know that, its a ploy by vodafone to get you to hang up

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9535 Someone from QLD thinks vodafone is Useless at 31 Dec 2010 12:08:03 PM
No internet, even in full 3G coverage.
Constant mid call drop outs.
SMS taking a day to come through
Constant issues with voicemail..

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9534 Someone from QLD thinks vodafone is Useless at 31 Dec 2010 12:07:43 PM
No internet, even in full 3G coverage.
Constant mid call drop outs.
SMS taking a day to come through
Constant issues with voicemail..

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9533 Someone from SA thinks vodafone is Poor coverage at 31 Dec 2010 12:07:00 PM
Stiil in contract with most areas of Adelaide having very poor coverage, causing calls to drop out or to fail.
Voicemail sms is often delayed by days.

The network is a complete joke and Vodafone shouldnt sign up more customers until it is resolved.

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9532 Someone from NSW thinks vodafone is very at 31 Dec 2010 12:02:30 PM
I Prepaid with three for a few years and now 3 has been taken over by Voda, i've had some severe reception issues, no net or data capabilities and have even had one recharge not go through. Tried talking to call centres and have recieved little or no help. Not happy Vodafone!!!!
31 Dec 2010 12:07:13 PM: and to add some more, dropping out in the middle of sydney harbour!!!! rang help, told them issue and got reply of you are out on the water!!! I tried to explain that 1 km in front of me was double bay less than a km behind me is Kirribilli and the Syd harb bridge is not very far away. Are the call centre staff geographically challenged?
31 Dec 2010 04:39:39 PM: Are you common sense challenged? I live in Brisbane and I don't know what the fuck you are talking about, not everyone lives in your part of the country and knows what you are talking about you clown.

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9527 Someone from QLD thinks vodafone is Hell at 31 Dec 2010 11:58:07 AM
this should sum up my problems, its the complaint i sent to vodafone.

Dear Sir / Madam

In mid March I signed a contract for a new Vodafone account. I had not done business with you before. We are unhappy with the service provided. All of the problems are as follows, calls not connecting, extremely poor data performance, no reception in my home where as all other network's phones work. Calls also drop out, SMS messages fail to send occasionaly, SMS messages being recieved days later on some occasions there are other issues as well such as poor coverage in regional areas where as other networks continue to provide the service. When I purchased the phone we asked and were assured we would have coverage in regional areas that we visited.

My first BlackBerry's screen malfunctioned, after receiving a 'loanfone' which continued to offer poor network performance Vodafone quickly replaced the BlackBerry so it was apparent it was not a hardware issue because the service was consistently disappointing and remains so.

I have used Vodafone's network on multiple devices including the original BlackBerry the 'loanfone' and the replacement BlackBerry in multiple locations and it has failed to provide the services promised I would like to move on without a contract break fee. We will return the BlackBerry device on request to our store of purchase, Vodafone Robina. Please reply by email or mobile phone,

Regards,

Andrew Ranson
31 Dec 2010 12:14:58 PM: Did anyone reply to you?
7 Sep 2011 01:09:31 AM: yes Vodaphone fixed and cancelled plan

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9526 Someone from QLD thinks vodafone is Extremely fail! at 31 Dec 2010 11:55:04 AM
Traveling on the train from Helensvale (gold Coast) to Brisbane everyday with minimal to no coverage the entire way! I went into a store to find out why & I was told that the apple iPhone has very poor reception & that's why. Since then I have noticed other people on the train using there apple iPhone for phone calls & sending text. So the other day I bought a telstra pre paid sim & had coverage the entire way!! Also where I live at pacific pines there is minimal to no reception & continual drop outs, I live 5 minutes from a Vodafone store!! Good work Vodafone... Not!

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9525 Someone from SA thinks vodafone is Massive Fail! at 31 Dec 2010 11:48:29 AM
what a joke
about 3 months into our 2 year contract
cant use the phone half the time and if you can it drops out absolutely useless in a emergency we need a phone that we can use not some worthless paper weight on a contract ! have been with vodafail for 10 years and was more than happy until the last 12 months !! only to be led to believe it our old phones being the problem and talked into getting new ones because there's nothing wrong with vodafone !! yeah right ! still get told the same crap if we ring to sort it out with vodafone ! you are breaking the contract by not supplying a even half arsed excuse for a phone company anymore !! you should let everyone out of there contracts for free !! some people need there phone for more than just talking ! when someone dies because they cant make a call for help because your network has turned to crap what then !!!!!!!!

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9522 Someone from NSW thinks vodafone is bad at 31 Dec 2010 11:37:03 AM
Who else is worried about no New Years Eve Phone coverage tonight?
31 Dec 2010 02:38:06 PM: yeah have a felling vodafails gona go down for a while toniggt

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9520 Someone from NSW thinks vodafone is Alright, according to an employee on ProductReview at 31 Dec 2010 11:32:26 AM
This is a verbatim copy of a 5 star review of Vodafone from an apparent employee on http://www.productreview.com.au/showitem.php?item_id=35012

Begin quote:

"Overall: I am tired of reading all these reviews and them just constantly saying, "the service with vodafone is crap" The merge between 3 and Vodafone has affected the 3G network immensely. Vodafone are aware of this situation they are trying to improve it by putting up more towers and in the next 18 months looking at introducing a 4G network. With the storms occuring this summer it has become very difficult to fix the network. It's not as if Vodafone are turning a blind eye to the issues all the customers are facing. Vodafone knows the service is constantly dropping out. It mainly effects the touch screen smartphones, eg. Iphone, N8 & HTC's. The issues happening with Vodafone is the network not the customer service itself. With the network being down there is a high demand on phone calls to the customer care team, who are situated in mumbai, so yes the people who answer the phones are of indian relation. They try very hard to help find a solution to each individual customers enquires, but you have to understand that just as much as we have trouble understanding them, they also have trouble understanding us and our accents. So being racist and carrying on saying that you are getting frustrated with the team is just childish. They wont have all the answers and until we recieve information from Vodadone Head Office themselves we don't have much information that we can forward on to our customers. WE KNOW THAT CALLS ARE DROPPING OUT. WE KNOW THAT THERE ARE HIGH DEMAND ON PHONE CALLS TO THE CUSTOMER CARE TEAM. WE ARE TRYING TO SOLVE THE PROBLEM. ITS THE NETWORK ITSELF NOT THE SERVICE YOU RECIEVE FROM A MEMBER OF VODAFONE."

End Quote:
It appears highly likely that Vodafone management are fully aware that they cannot provide the service they contracted, yet still they are advertising furiously, and signing gullible customers to a failed service. This is tantamount to fraud.

Adam, coud you please pass on the above link to your new media mates; they might like to pick up on the 'poor Vodafone support staff' angle, given the shortage of other 'news'.
31 Dec 2010 11:38:47 AM: "but you have to understand that just as much as we have trouble understanding them, they also have trouble understanding us and our accents." THIS WOULD NOT HAPPEN IF THE CALL CENTRES WERE IN AUSTRALIA
31 Dec 2010 12:39:12 PM: I wouldn't care where they were if you could at least get throught to a human being to talk to!!! I don't want to hang on for 2 hours and have their silly call back service late into the evening after giving up. Optus answers within a few minutes. I have changed to their internet service, given up on the USB stick - hopeless.
31 Dec 2010 02:26:35 PM: Thanks for that, we have been contacted by some vodafone staff who are suffering as well. I'll pass it on. - Adam

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9519 Someone from VIC thinks vodafone is Voodoofone at 31 Dec 2010 11:30:52 AM
I live in southern metro Melbourne and in 2007 changed from Virgin to Vodafone thinking surely it would be an improvement. Was I wrong! Calls would mostly go to voicemail, even though mostly I wasn't engaged in any other call. When calls did get to my mobile they would drop out. I'd have to move around the house, or even into the backyard to get a better reception. I'm not situated in the country, or in some roaming region either. There are two nearby Voodoofone towers here.

Worst fail case was on one Saturday I received a text message sent the previous Thursday. What is the point of having a "mobile" phone with Vodafone when a letter would have arrived quicker!
31 Dec 2010 11:36:13 AM: i got a text at 4.14am today that was sent on tuesday.....

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9516 Someone from VIC thinks vodafone is ??????????????? at 31 Dec 2010 11:28:11 AM
I am on (and off!!) vodafone via AAPT and up til about 6 months ago not really a problem. Now I have issues where I previously had no problems I now have "no network coverage " messages pop up..10 minutes later ok!! then another 10 minutes, calls drop out!! Bad for business ..costing lots of time. Have been told coverage is fine (Ha Ha) then we'll send you a new SIM card as Vodafone have told us the problems are fixed!!

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9514 Someone from VIC thinks vodafone is Absolutely Useless at 31 Dec 2010 11:23:41 AM
I'm currently sitting here with the phone on speaker waiting for someone to answer my call so I can cancel my daughters account because of reception issues. Current waiting time as I type is 58 MINUTES... They had better not ask me why I want to cancel because if the call is being used for training purposes I will give those trainees something to listen to for the next ten years!!! ... Currenlty ONE HOUR!!!!!!!!!!!!!!!!!!!!
31 Dec 2010 11:48:02 AM: Me to thats crazy I am trying to cancel also

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9513 Someone from VIC thinks vodafone is Beyond rediculous! at 31 Dec 2010 11:12:46 AM
After being a loyal 3 customer for many years on the highest plan available (at least 39 hours of outbound calls per month) I have had to switch to optus. When Vodafone merged with 3 obviously their roaming agreement with Telstra got dissolved and we all started roaming to the vodafone network. My service with three in the eastern areas was sketchy to say the least but roaming onto Vodafone made me service unusable. Each monthly bill had HOURS of calls just to receive voice mails and the biggest slap in the face was the delay receiving notification that there were calls sitting there from 2 days ago! DO NOT RECOMMEND VODAFONE and I'm spreading the word! Congrats on this web site, I love it!

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9512 Someone from NSW thinks vodafone is Pretty Bad at 31 Dec 2010 11:12:36 AM
We are a small business (two users) who signed up to a Blackberry 49 Business plan in early December 2010. Since we ported our numbers from our former carrier we are unable to get any 3G coverage. I was on the phone for approximately 20 minutes when I seemed to have got through the line cut off. (Coverage issues). We work and live in the North Sydney area. I called up again and have been on the line for 45 minutes now and have heard the following message"hang in there we will be with you pretty soon" over and over again. I suppose I will see what response I get first from Vodafone before I visit the ACCC website or the class action law firm. I am worried reading the posts that this is the beginning of my "suffering" as a result of joining Vodafone.

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9510 Someone from QLD thinks vodafone is service/mislead at 31 Dec 2010 11:08:24 AM
i recently signed up on a 12 month contracxt for an i phone4...after waiting 5 weeks for a delivery i got my phone... to discover i have no service where i live, cant send messages, even when i do get 1 bar of service....i even used the service checker before signing up..it says i have full coverage where i live..laidley..i spoke to a vodafone representative in a shopping centre, wh told me oh yes it has full coverage for the old 2g network.. but not the 3 g network..he said i could apply to have the contract terminated, but vodafone wont usually do it, so he advised me to go to the ombudsman..what the!!...so i pay 68 bucks a month for a nice phone i cant use!..so peed off.
31 Dec 2010 11:10:52 AM: a little bit of study would of prevented this.so its ur fault on this 1
31 Dec 2010 11:50:55 AM: no way what the????

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9509 Someone from QLD thinks vodafone is ridiculous at 31 Dec 2010 11:05:39 AM
We changed from 3 to Vodafone (crazy John's) with the reassurance that we would get the the same reception. This has not been the case. One place works in my house for reception and even then it is hit and miss. My reception can drop out for days at a time and like others have received messages days after they were sent. I have already had the phone sent away to be assured that it was fine and when I went in again they told me I would need to send it away at least three times before they may do anything else or I could buy a totally new phone at my expense and "hope that fixes it".

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9508 Someone from QLD thinks vodafone is Poor Signal, TXT, Internet Customer Service etc. at 31 Dec 2010 11:05:19 AM
I have decided I am just going to cancel my contract as I have been paying between $100 - $150+ per month and kept my side of tthe contract, however Vodafone has failed to keep their side of the deal as I cant use the phone: Call drop outs no Internet coverage messages take 5+ days to come through sometimes. I have been loosing Business because clients cant get hold of me of leave messages and I dont get back to them, simply because I DONT receive them!!! Then you go into the shop and they cant help you have to sit on the phone for 30....40....50+ minutes to finally speak to someone that can barely communicate in the same language and is no help!!!!!

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9506 Someone from VIC thinks vodafone is extremely poor at 31 Dec 2010 10:51:05 AM
I live in Gippsland and travel regularly to Melb with work. I logged a complaint on poor coverage over a month ago ( took One hour 30 mins to do so) and was asked to log my loss of coverage. On one trip to Melb I lost coverage 8 times in a 2 hour journey making my employment extremely difficult. I receive coverage out on my street at my home but not in my loungeroom!!.
I am still waiting to hear from Vodaphone on the results of the investigation. I have had to purchase a Telstra plan to ensure my employment is not affected.

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9504 Someone from NSW thinks vodafone is Very fail at 31 Dec 2010 10:44:20 AM
I haven't really had reception in my house for quite a while. My messgaes are taking anywhere between 2-13hrs to be received and I have to drive 5 mins or more from home before they come through.
Charlestown Square has a new section opened up and the reception is piss poor. You go and talk to their customer service about it and get told it's being looked at. Every other person who is in the same part of the shop has reception why can't Vodafone? he funny thing is they have 2 stores in Charlestown square and they don't care.
The customer service side is also poor, phoning them is a joke. I rang them the other night and was on the phone on hold for over 70mins each time and ended up hanging up as I got no one. I rang back the next morning only to get straight through this time and it was an Indian call centre (I think). He was helpful, but I don't think he understood my problem.
My new Nokia N8 is another problem. This seems to be too much hard work for them and they don't know anything about this phone either. The girl told me to take the battery out of my phone (when I need a special torque screwdriver to do this) before I sent my phone to them for repair. Look up about phones which you are selling. They had no idea with this phone before and after it came out. I seem to know more than what you do!

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9503 Someone from NSW thinks vodafone is gone poor in service at 31 Dec 2010 10:43:27 AM
Vodafone accepted payment for my old account causing barring on my new account without any notification of reason or billing.I tried calling 5 times & having to wait approximately 30 minutes each call before problem was resolved.Issues with phone are no reception escepically as i operate a business requiring reception 24/7.

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9502 Someone from NSW thinks vodafone is Big Fat Fail at 31 Dec 2010 10:43:09 AM
My pain is probably not as big as others. Currently I need to talk a lot to Vodafone as I just migrated to Voda from 3 (I live in Meadowbank, and here being on Voda is way better than being on 3 - due to almost no reception for 3 - unable to use mobile internet, as its always on roaming).
Every time I call Voda to sort out any issues, I get to a rep only after hours of wait, and numerous disconnections. Just yesterday, I spent my entire day dealing with them. Half of my holidays have gone dealing with Voda, and this is not how I imagined my holidays. Although, my issues are not major, just to get the small work done from them is taking ages. I imagine, my issues hv almost been sorted out. I hope to be a happy customer of Voda (But being on Vodafail and going through all the problems ppl are having, I sound a bit overoptimistic). May god bless us all!!!
Cheers...
Reddy
2 Jan 2011 08:40:41 AM: Oh wow... pretty much straight away after I posted the above, I started having issues. I closed a $45 Month to Month plan with Voda as I migrated my 3 plan to $45 0 Mnth on Voda. What it turns out that 3 upgrade team put me on $45 12Mth contract as they couldnt put me on 0Mth from their system. I had to go back forth between them for hours to sort this issue, and I hope it's been sorted out, but I hv been told that I wont see any changes yet as these are taking time to propagate through all their systems.
My migration was done on 31st Dec, and with that I got a bigger and more immediate problem, that I got only 500MB of data, instead of 1GB. Moreover my internet usage is being charged and not being taken off from my data allowance(Cust support told me). This was not the case with my non-migrated plan $45 0 Mth that I had with Voda before 31st Dec. And I hv been using my internet exactly the same way as b4. Whats more concerning is that, right now i'm using my internet blindly, without knowing wuts happening with my data allowance or if i'm being charged more, cuz their Account Balance via Text and MyVodafone features are not working properly.
...Reddy!

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9501 Someone from NSW thinks vodafone is the Worst ever at 31 Dec 2010 10:40:34 AM
I had six months of no reception at Balamin NSW 2041. I tried over many months to resolve this problem with no success. I spent hours on the phone and sent countless emails with no resolution. Finally, I contacted the Telecommunications ombudsmen. Five days later I was contacted by vodaphone saying that I was released from my contract but there was to be no compensation for the six months of charges paid by me for no service provided by them. A few days later I received a leter threatening to charge me over $1ooo dollars if I did not return the phone. They included a plastic express post satchel but no address etc. I then had to spend more of time finding out where to send it. Why am I not surprised.

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9500 Someone from NSW thinks vodafone is In the extreme at 31 Dec 2010 10:39:22 AM
Recently connected in Newcastle for use in both Newy and Tathra on the south coast. Before connecting, I reviewed Vodafones coverage maps which showed top coverage for both locations. I have since found this to be untrue and cannot use the mobile in either loction on most occaisions. This provider should be dealt with by the regulators.

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9499 Someone from NSW thinks vodafone is extremely at 31 Dec 2010 10:38:30 AM
I am sick and tired of having no network and no internet.
my service is dropped regularly and in particular I have not had an internet service on my phone for days now.
did not matter whether in sydney or up on the central coast where I live.
I am sick of ringing them only to be talking to someone in a foreign country who is unable to help properly as they have a very limited understanding of what they are doing.
I want something done about the call centers in foreign countries that all the big businesses are using now.(they are all cheating us now)
I want it to be illegal to give our jobs to foreign countries.
Its not right to do that to Australians needing jobs and its not right to force australians to deal with people who cant be understood.
this is not right and I believe it is providing us with VERY POOR service.
I believe these companies to be making the complaint process as difficult as possible so people just give up.
I suggest people also look at ways of making the government outlaw these call centers.
I have had so many calls end in total frustration after talking with people who are in India or the Philippines that are unable to handle 99% of our problems.
If the answer is not on the screen in front of them they give you an answer to a question you never asked.

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9497 Someone from NT thinks vodafone is poor coverage and speed at 31 Dec 2010 10:33:54 AM
i use vodafail in darwin, the reception is very poor at alot of places, as for the wireless internet it is worse still.
coverage drops out when about to make calls (very annoying), ill be cancleing my contracts soon.

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9495 Someone from VIC thinks vodafone is Fail at 31 Dec 2010 10:28:26 AM
Logged a formal written complaint to vodafail to be released from my contract as calls continuously dropped and network keep getting lost. Also logged it to TIO.
Live in Sunbury 3429 and the data download is slow,calls drops and every time I drive from Sunbury to Melbourne CBD on Calder freeway, the network keep getting lost at least 3 to 4 times. We have been comparing between telstra 3G network as my partner on telstra. No problem with telstra, so obviously voda network is an issue as we are all aware. The voda technician kept advising us that every time that network lost happen to call them. Agh, how? where there is no connection.. Doh! they want us to keep the record, agh, mm whilst I'm driving ?
They going to "investigate" this but really .... This is 2011 well almost, one more day.... But surely we can do better than this compare to such a small country like singapore for instance? Vodafail... Priceless !
31 Dec 2010 10:34:45 AM: Further to this , have followed all the things and all the check list and all the silly games that they asked us to do. It was all on the webpage that they put on their website,but still issues keep occurring and they adamant that further investigation needed. Mmm yeah right. How difficult is to provide a service that we pay ?

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9492 Someone from WA thinks vodafone is Extremely at 31 Dec 2010 10:13:49 AM
Network constantly up and down. Receive missed calls, voicemails, text messages hours/days later. Phone calls don't come through. Reset Network Settings several times a day to reboot the network settings on my mobile.

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9491 Someone from NSW thinks vodafone is EPIC FAIL!!!!! at 31 Dec 2010 10:09:24 AM
NO COVERAGE IN ROCKDALE VODAFONE FAIL WHALE LOL

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9488 Someone from NSW thinks vodafone is Is 3 Failing Too at 31 Dec 2010 10:01:44 AM
I'm a 3 customer and lately I get my connection drops in certain areas. Sometimes after the line drop, get message SIM card registration failed and I have to reboot the phone. Is it a coincidence or 3 is using the same network now?

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9485 Someone from NSW thinks vodafone is It is an april fool's joke gone wrong! at 31 Dec 2010 09:57:33 AM
Since joining vodafone over a year now! I have been unable to access the service features of the myvodafone website such as view your bill, pay your bill etc. I have contacted vodafone over 30 times and have been told it is being looked at byt the technical team.. for over a year!!!!

Oh yeah and my reception at home drops out constantly as well as in the middle of the CBD in sydney... Never a again!!

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9484 Someone from QLD thinks vodafone is Terrible at 31 Dec 2010 09:52:04 AM
I've got continual reception issues with the phone always dropping out on my calls. When I first switched from 3 to Vodafone (because it was my only option to avoid fees from 3 when I moved rural) I was assured there was no reception problems near where I live. I'm currently lucky if I get one bar reception. Calls are always dropping out and voicemail msgs rarely get to me within 24hrs. I'm waiting 12 months for my contract to expire then I'm outta here. Their terrible.

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9483 Someone from VIC thinks vodafone is 3 Customer Same Same but Different at 31 Dec 2010 09:48:33 AM
Previously was a prepaid customer on 3 really just for their Skype deal. They asked if I wanted to be upgraded to post-paid which I agreed as long as I could keep my same number as it was on my business cards and all my contacts overseas have it. When it came to receiving my new sim card they told me I was pretty much on my own they couldn't change the number over of course after spending hours waiting on the phone. As I had signed a contract they were charging me $59 a month plus I was having to update my prepaid number so my clients could still get in contact. Luckily Optus was nice enough to give me the advice to port my number to them then go back to 3/vodafone and port the number onto my contract. Optus ported my number over immediately 3 mucked me around for over a week! I feel like I duped. I must admit being a 3/vodafone customer you never know how bad the service you are being provided until you compare your phone that is on Telstra and Optus. Running things like Skype over 3g on your iphone you may as well not bother, however; on the other networks works just like WIFI. Enjoy my custom 3/vodafone cause you won't be getting me or my business back once I get out of this contract - buyers beware

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9482 Someone from VIC thinks vodafone is As fail as this song at 31 Dec 2010 09:45:09 AM
I thought of a jingle for Vodafail:

Vodafone, Vodafone, You make me want to smash my phone,
Vodafone, Vodafone, my reception is fked at home.
We set up a site in your honor called Vodafail,
Your CEO heard and turned an ugly shade of pale.
He met with the kid Brimo to have a chat,
About not being made to look the rat.
How bout next time pick on someone your own age,
Like something from the dinosaur page.
You're a CEO for Pete's sake,
Not some fat kid selling cake.
My iPhone wants a brand new app,
But I cant get it because your network's crap.
You wanna know how to solve this horror?
Replace the lazy jerks earning the big dollar.
Get that fitness nut from the Biggest Loser
To run between your towers with a screwdriver.
Maybe then we'll get some good Vodafone times,
Instead of going online spewing awful rhymes.
Vodafone, Vodafone, You make me want to smash my phone,
Vodafone, Vodafone, my reception is fked at home.
31 Dec 2010 09:46:26 AM: lol
31 Dec 2010 10:04:16 AM: Just imagine for one moment Laura saying that!!! Is there a suggested tune for the jingle??
31 Dec 2010 10:07:30 AM: good one:)
31 Dec 2010 01:10:15 PM: haha thats epic
someone do a youtube.. i bet it'll go viral ;)

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9477 Someone from QLD thinks vodafone is epic at 31 Dec 2010 09:41:31 AM
Dropouts, failed calls, delayed text messages, choppy calls since early November. Still no better as of today. In light of recent network issues I emailed Vodafone a week ago requesting more information and for them to esaclate my issue, only to be given 3 responses at first saying "Issue Resolved, please reply between the two lines below" rubbish, before I actually got what looked like a human response. This third response was, "Please call us to escalate your issue to our technical support" OMG!
So I call them today, speak to an uninterested non-Australian, who puts me through to technical support. I explain my issue twice to the other non-Australian, who hangs up on me. Unacceptable. Epic Fail for Vodafone.

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9476 Someone from WA thinks vodafone is Consistant crap at 31 Dec 2010 09:40:04 AM
Same as everyone else consistant drop outs . Message on my iphone every five minutes. Network coverage lost. Calls drop out mid way through. The internet coverage is slow and inconsistant. the service contracted for has not been provided. I pay my bills they dont give service!!!

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9474 Someone from QLD thinks vodafone is BIggest waist of Time EVER at 31 Dec 2010 09:37:52 AM
I started a new Contract in October 09 with a Nokia n97 i had it 3 weeks needed to be fixed then 2 months came along and needed to be fixed again all operating system problems apparently Vodafone lost my phone ...then a Rep from Vodafone called to find out where it was they had never sent it away to be fixed so i have to go in collect it and take it to Nokia myself
I was fighting them to be let out of my contract because it was
Losing Reception
switching off
battery dying every 12 hours
not receiving msgs nor phone calls
and a heap of other things

I had to send my phone away 3 times to be allowed a replacement phone they then tried to leave me on my $79 dollar contract for a phone that is on a $29 a month
I chucked the biggest argument in the store then on the phone for 3 and half hours and 2 months of Fighting and threatening to take them to court and them telling me i have to pay$900 to get out of a contract for a phone that wouldn't switch on

Has Resulted in a new phone ..... that still has Service issues i cant not wait until my contract is up i will be leaving vodafone

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9472 Someone from NSW thinks vodafone is Worst connection ever at 31 Dec 2010 09:33:52 AM
I have list a numorous calls which have dropped out for no reason. I think in one month I came across over 40% of my calls have failed half way through. My bill hit over $200 when I have a $69 cap....since my calls fail alot of the time, and used 1.4gb of my 2gb limit...I could not figure out why so much. After being on hold for 1hr and 46minutes I gave up. Went to the voda store and said I need to call 1555 to resolve the issue. I walked out saying if they answered my call I'm sure I would. Another problem is that I loose all reception in places where I should have at least 4 of 5 bars. Turn the phone off and on again sometimes helps. The net is slow as HELL....I mean my mates 3G stick works better underground than me being a full reception area!!!! Figure that one out!!!!!!!

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9471 Someone from QLD thinks vodafone is MegaFAIL at 31 Dec 2010 09:33:41 AM
Calls dropping out where the phone shows there should be coverage. Overall appalling coverage even in the middle of major cities. The message "No Serice appears on the phone in the middle of a call or an SMS send inaplace where therewould normally be coverage.SMSsss sending and arriving hours late; Picture messages not sending at all. I have been thinking I was going mad so I am so pleased to see this website. I am not alone!

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9470 Someone from ACT thinks vodafone is still getting worse at 31 Dec 2010 09:33:17 AM
I can't believe that Vodafone are pushing this Infinite cap crap when they know the data service on their network is already heavily overloaded, it really is incompetence at it's best... all the Infinite Cap is going to do is bring more heavy data users onto the already overloaded network.

As for general problems, my 3G has started getting really flakey and I just received a voicemail message 40 minutes late from someone who said I didn't pick up... phone never rang and no missed calls!
31 Dec 2010 01:23:34 PM: if you find out why this is happening can you post as this is the same for me so sick of my phone not ringing and not seeing any missed calls either

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9469 Someone from QLD thinks vodafone is epic at 31 Dec 2010 09:28:24 AM
Hardly any mobile internet coverage, calls drop out in areas where it shouldn't. Have tried for several months now to resolve issues through calling 1555 and going into a store and had no luck.
The girl in the store at Westfield Helensvale told me and I quote "dont you watch TV? Everybody knows that the new iphone 4 has bad reception you should have known and should not have got one". Turns out I know quite a few people with iphone 4's that are with telstra and not having any problems at all. I have been on plans with Vodafone for 13 years but that does not seem to count. I will be going to Telstra next, no doubt.
Also I dont like Holden or McLaren...

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9468 Someone from VIC thinks vodafone is the worst network ive found in australia at 31 Dec 2010 09:26:35 AM
most of the time the phone shows no service and most of the time its in roaming.cant listen to any call inside my home.always have run outside even in the cold weather. doesnt work even in central malls in the subarbs. its a real pain in the........always have to keelp on checking whether phone has any network or not.always have put phone away somewhere, where there is probability of catching network.........I am tired of this shit......if it is not going to be fixed I think I will go to cosumer affairs court and report it to current affairs.
31 Dec 2010 09:35:01 AM: They have a court specifically for consumer affairs now? :|
31 Dec 2010 09:43:39 AM: I'm sure a current affair would care deeply about your specific case. Good luck with that.

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9467 Someone from WA thinks vodafone is SMS failed, no support at 31 Dec 2010 09:25:13 AM
SMS' appeared to go but were never received, calls dropped out, callers reported that my phone was out of range (i was at their front door and my phone is never turned off), customer support rarely answered and when they did they never assisted.

Bought new phone (N8) to see if that helped...it didn't. Shop staff are ignorant of the problem and are unable to get any feedback from their own support group (i called continually for over three days). Sent email listing problems and received automated replies stating they hadn't heard from me so everything must be ok. I replied only to receive another automated reply so i replied to the replies etc.

Also cancelled modem due to lack of service coverage and recently changed phone service to Optus.

Once they have refunded my fees they can close up so no-one else gets burnt.,

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9466 Someone from VIC thinks vodafone is the worst network ive found in australia at 31 Dec 2010 09:25:12 AM
most of the time the phone shows no service and most of the time its in roaming.cant listen to any call inside my home.always have run outside even in the cold weather. doesnt work even in central malls in the subarbs. its a real pain in the........always have to keep on checking whether phone has any network or not.always have put phone away somewhere, where there is probability of catching network.........I am tired of this shit......if it is not going to be fixed I think I will go to cosumer affairs court and report it to current affairs.

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9465 Someone from VIC thinks vodafone is the worst network ive found in australia at 31 Dec 2010 09:24:20 AM
most of the time the phone shows no service and most of the time its in roaming.cant listen to any call inside my home.always have run outside even in the cold weather. doesnt work even in central malls in the subarbs. its a real pain in the........always have to keep on checking whether phone has any network or not.always have put phone away somewhere, where there is probability of catching network.........I am tired of this shit......if it is not going to be fixed I think I will go to cosumer affairs court and report it to current affairs.

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9463 Someone from NSW thinks vodafone is vodafailed at 31 Dec 2010 09:23:16 AM
I have been with vodafone for 8 years now and have found that the reception has gone from bad to worse. I'm constantly making phone calls for work and its been a massive inconenience as of late. I'm also not recieving my voicemails and i have been a loyal customer. If something does not change then i will change companies

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9462 Someone from QLD thinks vodafone is Incompetent at 31 Dec 2010 09:22:26 AM
My vodafone wireless Internet stick has little to no coverage in my house. I have phoned vodafone twice with no improvement. The last time I called I was told that there was no reception in my area (Brisbane inner city suburb!) and that I would be contacted immediately with a resolution. That was almost 6monts ago and I still have not heard anything.
31 Dec 2010 09:31:29 PM: you won't unless you push it

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9460 Someone from VIC thinks vodafone is Extreme at 31 Dec 2010 09:20:02 AM
My son Ben is close to 19, has been anaphylactic since about 1992 and has been using 3 as his phone provider.

His and my reasons for having a 3 account were:
1. Sharing with Telstra for coverage
2. No problems with roaming
3. Excellent rates/caps
4. Most of his mates were on 3 and therefore there were a lot of free calls.
5. He added a 2 year contract (under my name) recently and got an iPhone 4 (he's delighted with it) however, the reduction in service for the same cap price is a worry and we are now locked in to the poor service for another 20 months or so...

Now we have no certainty of service with the combination of 3 and Vodafone - coverage reduction since 3 and Vodafone joined forces has meant that his Cap of about $40 is now costing nearer $80...

Bottom line is that we had found a good compromise on price and service with the 3/telstra arrangement. Now with the changes it is possible that his life is at increased risk - he carries Epipen and drugs to combat an anaphylactic reaction and whilst 000 should always work, certainty of service to call his support network (parents and siblings) if an attack occurs is severely reduced.
31 Dec 2010 09:23:51 AM: In case you are unaware, when the contract between 3 & Telstra run out, Telstra will not be renewing the contract as 3 merged with Vodafone, and vodafone is a major competitor of Teltra's. Just letting you know in case you have to figure out which way you will proceed with your choice in carrier.
31 Dec 2010 07:24:41 PM: The actual agreement between 3/Telstra finishes in Aug 2012

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9459 Someone from QLD thinks vodafone is Useless at 31 Dec 2010 09:16:49 AM
Pocket wifi prepaid reception almost nil in Noosaville post code 4566 today 31 December at 10am.
Will lose $30 prepaid if signal does not improve. This is a common occurrence here.

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9458 Someone from QLD thinks vodafone is Frustrating at 31 Dec 2010 09:16:31 AM
I thought it was just me until all the stories started coming out. Of course i'm another with almost impossible coverage, drop outs, very delayed messages via voicemail and txt and all the rest..! I Called vodafone voiced issues, they were suppose get back to me but i've had no call. Very frustrating and i just hope i am not in an emergency situation and have no coverage!! Over it!!

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9455 Someone from VIC thinks vodafone is worst service award at 31 Dec 2010 09:07:45 AM
thankyou for starting this site
the service is terrible in both ways reception and customer service
they dont seem to care
i cant run a business with the un-professionalism shown by this company
terminate my contract please
31 Dec 2010 09:45:59 AM: Terminate your own contract. This site is not designed to do your work for you. If you have a problem, go to the Ombudsman...

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9453 Someone from SA thinks vodafone is The Worst Ever at 31 Dec 2010 09:05:46 AM
2 hours of my life on the phone waiting for Vodafone and then finally getting through to be told that they will log my examples with the networking team and I SHOULD be contacted in the next 3-5 days! Oh and also to try my sim card in another phone as it might be my phone! Yep right. They have publiclly admitted fault, why not help your customers and let them cancel their contracts. Never again with Vodfone once I can get out of this crap!
31 Dec 2010 09:46:35 AM: Agreed. When the fault has been admitted publicly it shouldnt be that hard.