26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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20751 Someone from NSW thinks vodafone is major fail at 1 Feb 2012 11:49:24 AM
I could send a carrier pigeon and geta better service. Vodafail provides the worst reception of ANY other carrier.

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20749 Someone from VIC thinks vodafone is The Worst and an Evil Corperation at 1 Feb 2012 10:29:19 AM
The Vodafone Pocket WiFi 2 is the worst creation to man... Sometimes it doesn't connect to computers at all... The network is the worst no matter where you are and the thing they don't tell you is that it doesn't even work wirelessly with a majority of computers. DO NOT PURCHASE THIS FROM VODAFONE

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20747 Someone from Somewhere else thinks vodafone is No complaints. Insurance RIP OFF at 31 Jan 2012 10:26:09 PM

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20739 Someone from NSW thinks vodafone is very at 31 Jan 2012 10:03:12 AM
We live in Stanmore/inner west and despite the fact that vodafone have been upgrading their network in sydney, there are still noticeable blackspots both in and around stanmore, along George street west of the city towards Glebe. These are areas where they claim to ahve 100% coverage. Will not be signing up with Vodafail again once our contracts expire.

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20730 Someone from NSW thinks vodafone is MASSIVE at 30 Jan 2012 02:40:34 PM
I am in the Mona Vale area and for the last 2 weeks have had nothng but issues with reception. I can have full strength one minute then nothing at all for an hour..then it comes back for a minute or 2 then goes again..............if i lived in the middle of nowhere i would understand but in Mona Vale NSW in 2012 its unbeleivable

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20727 Someone from Somewhere else thinks vodafone is Ultra Fail, can not fix internal issue! at 30 Jan 2012 01:25:53 AM
Wellcome to my Communications hell

Every 2-60 mins (usually random or when moving from one postcode to another) I recieve a network message from '50' to temm me what area code I'm in. In just over a Month I have over 1000 messages.

The messages produce a system message that I HAVE to either save or discard. It will interupt everythins, games movies music. Everything and anything I am doing has to stop when I get a message to I can save or discard the message.

I first contacted Vodafone a month ago (last year!!!!) to get help with the problem, and some woman (with a complete lach of technical knoweledge) explained to me that she will bar all TXT messages that are marketing and not from Vodafone.
Two days later I'm still getting the messages so I call back and try to complain. I was told a manger will call me back. To this day I have NEVER spoken to a manager anywhere in Vodafone.
I called again today (the messages keep comming) and NOW for the first time i have been put through to technical support. AND guess what, Still getting stupid messages telling me what Area Code Im in.

Ive been a Voda customer for 10 Years and I have a great deal, But when it finishes, I will happily pay more for better customer services and UK CALL CENTERS!!!!!!!!

I HATE THE EGYPTION ACCENT
31 Jan 2012 06:46:01 AM: I think the OP may be from the UK, perhaps the call centres for Vodafone UK are based in Egypt. Vodafail "Australia" has its call centres in India.
6 Feb 2012 09:38:14 PM: that sounds like Cell Broadcast to me.
Assuming you have a HTC handset... Settings > Call > Cell Broadcast - Untick it.

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20726 Someone from VIC thinks vodafone is epic at 29 Jan 2012 07:20:06 PM
no reception at my house when I've had full reception prior to this.

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20725 Someone from WA thinks vodafone is Beyond a joke at 29 Jan 2012 02:13:37 PM

Just got 3 texts and one voicemail delivered all at once, 18hrs late. I'm sick of this company. I've had texts not delivered and not received in the past as well. (and they are the ones I know about). Constant dropouts with reception (no service & emergency calls only indicators are pretty normal for me... ) I'm not paying them another cent. Canceling my contract on Monday and will keep spreading the word about how absolutely horrible this service is. Complete rip off! I can't beleive they get away with this..still... Completel rubbish!!! - I loath this company.

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20720 Someone from SA thinks vodafone is Massive Fail at 28 Jan 2012 01:34:55 PM
Wow.

So after suffering two years of major coverage issues across the board I thought I would give Vodafone some feedback and some effort to keep myself and my partner as Vodafone customers.

I advised that I couldn't make calls from my house and that at work it was constant dropouts. Vodafone offered 20% off my partner and I's bill.

This month, we received our bills and BOTH of us had DOUBLE the charges!!! We were both appalled and when calling to complain they blamed "her facebook usage". They refuse to put our bills back to normal and seems they charged us extra to spite us for complaining.

Joined Telstra.
4 Feb 2012 08:34:06 PM: Make sure you take this to ACMA http://www.acma.gov.au
13 Feb 2012 08:21:58 AM: facebook is free with vodfone data? o_O

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20718 Someone from NSW thinks vodafone is no more repair centres at 27 Jan 2012 08:00:44 PM
Dear reader

1stly I'd like to say thank you mr brimo for bringing to light a woeful company.


I have just been told that after hemmoraging money and loosing customers due to their bad network, they have just announced that they are closing all their National mobile phone repair centers with the sacking of 120 employees.

Great! not only do they woeful customer service, Now they will have NO after sales support or repairs done locally. And worse still, 120 good willed people are going to be left in the cold.
30 Jan 2012 06:25:18 PM: Makes sense to Vodafone not to repair your phone and still charge you a monthly fee for the NO SERVICE and FAULTY reception
On top of that you pay for their BROKEN AND FAULTY mobile phones usually stuck in a two year deal.
VODAFONE,...............doing it their way!!!!!

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20717 Someone from QLD thinks vodafone is SAD SAD SAD at 27 Jan 2012 07:40:05 PM
We are in holloways beach cairns
Was told by the staff at the shop in cairns that we would get great 3g coverage

Paid for a recharge for 2 prepaid sims and it doesnt work unless we walk up the road and dodge cars and trucks and cane toads

Thankgod we dont have to rely on them.. and had a fall back to optus (prepaid) and our telstra (work) mobiles

And I used to be a voda reseller back in 1995 and they where great! Seems they missed the boat!!!

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20708 Someone from QLD thinks vodafone is Incompetent thieves at 26 Jan 2012 10:17:46 AM
Vodafone took out the monthly auto-recharge TWICE from my account on the one day. I have wasted literally hours attempting to get my money back, via phone calls and emails. Vodafone continues to give me the run-around, eventually acknowledging that the mistake is indeed theirs, but putting up every block imaginable to prevent me from getting my refund. I am tired of being treated so contemptibly, and have filed a complaint with the TIO. Of course, by this stage I am sceptical about how effective the TIO will be in assisting me. Maybe my only hope is media coverage.
26 Jan 2012 03:38:56 PM: Let me assure you, once the TIO is advised VF do take notice!

If they do not then return to the TIO after 10 working days and tell the TIO there has not been a resolution, use your original TIO reference number.

Vodafail.com Moderation Team

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20707 Someone from SA thinks vodafone is Very & Epic at 26 Jan 2012 10:09:29 AM
(handset: iphone 3GS)
I'm with Three and since they've merged I've had a lot of blackspot problems. Along North Terrace from King William St to Hackney Road I mostly have 'E' coverage - emergency use only.
My mother lives in the Barossa: she would regularly go for days with no coverage, be sitting next to her phone which didn't ring but went straight to voicemail. She would then see she missed a call and be able to call the person back - straight away. She would also get text messages arrive on her phone days after they'd been sent. She's now back with Telstra and has no coverage/usage problems.

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20705 Someone from QLD thinks vodafone is Voda-BIGTIME-Fail!!!!!" at 25 Jan 2012 09:40:50 PM
When is the broadband actually going to match or (holding breath...) exceed dial up rates in Morayfield, QLD? I am sick of perpetually jumping thro rings of fire for their bloody Indian help desk just to prove each time that lack of Mobile Broadband is due to network failure and NOT my equipment. They keep telling me that they will call to advise progress on network rectification but the call NEVER comes & the broadband fails yet again.....

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20703 Someone from QLD thinks vodafone is Annoying at 25 Jan 2012 07:26:47 PM
Keeps dripping out even though when I transferred from 3 they said the coverage is the same! BS!!!
26 Jan 2012 10:12:11 AM: I'm in SA and they definitely don't have the same coverage. I can be standing next to someone on Telstra and they can make calls, no probs; me? no coverage - Emergency only.

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20702 Someone from QLD thinks vodafone is 10 at 25 Jan 2012 05:47:23 PM
have finally left!!! how funny they sent me out a survey to complete, but i never heard anything else from them cant even open my final bill cause its on their myvodafone site and my account is closed so cant log in, figure that out...

copy of what i wrote to them:

"lousy reception.

being lied to about how they were improving the network.

disorganisation, incompetence with billing, for example:

not billed for 2 months from direct debit, then billed for 3 months in one hit...

then when wanting to cancel;
1) calling and not being able to get through,
2) leaving an email on the site and not getting a reply
3) visiting a shop and being told to call the help line!!!

i then went ahead and ported my number to other provider.

then got texts and emails from vodafone saying they were experiencing a large volume of enquiries and would be getting back to me... which never happened.

then receiving abill for $150 in the text of an email but with no attachment. I tried going onto the website but of course my phone number wouldnt work as log in as it was no longer with vodafone!

so i went into the shop and asked if they could print out my bill so i knew what it was for. they couldnt log into my account either and said i'd have to call vodafone.... wtf!!!

so i call and left a message as they were too busy as usual. some guy calls back and says he'll take care of it and email my bill out within a week. 3 weeks later nothing...

so even if the service or reception was adequate, and the price more competitive, i still would not stay just due to the lack of customer service and thier ability to stuff everything up constantly!

no regrets and never coming back"
30 Jan 2012 06:37:05 PM: I empathise with you.

You know what?
they will probably send you a bill to say you owe them mega$$$$$$$$$$
I have come to the conclusion that you get the TIO to close the account .
There are many ,many,cases wher a customer has demanded their accounts closed and the customer NOservice Curry Muncher from MUMBAI has said yes it is closed.

Then you get another round of bills next month,you close it again,they say yes it is closed,THEN YOU GET ANOTHER ROUND OF BILLS!!!!!

VODAFONE MUMBAI NEEDS A NUCLEAR ASSISTANT !!!(shape of a torpedo should be fine)

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20696 Someone from NSW thinks vodafone is Bad :( at 25 Jan 2012 05:22:52 AM
Just a little west of Parramatta. The 3G reception here is bad so we usually set to 2G on our phones. The last few weeks there's been something wrong with the 2G network which makes the person you call sound like they are talking underwater.

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20686 Someone from ACT thinks vodafone is Sigh at 23 Jan 2012 09:49:34 PM
Mobile broadband on the 3 network is woeful, as if the shared 3/Telstra network is gradually being shutdown. So far I've receieved no formal notification from VHA that services are being shutdown, yet they charge me $29 per month for a poor service (2Mb uploaded to Carbonite in 10 mins). Normal internet response times are poor too, especially when compared with my ISP.

Will the TIO listen to me if I wanted to be released from the 3 Mobile Internet contract?

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20682 Someone from NSW thinks vodafone is Coverage is WORST OF THE WORST at 23 Jan 2012 10:18:12 AM
I've just migrated to Sydney. I didn't think Vodafone was that bad since I live in Potts Point. Vodafone is TERRIBLE! I signed up for x1 phone plan, x1 broadband 12GB plan and SamTab 10.1 12GB plan. Don't make the stupid mistake I made and sign with Telstra instead...
Internet is really bad! There is no point of having 12GB of internet when you can't use the internet in the first place. I have a Telstra account too as I have a work phone and a work laptop with broadband. The difference is clear... Telstra NEVER fails. Calls are great quality and internet (for mobile internet) - SUPERB! Vodafone - VodaFail!!! Calls will drop on you... Internet - when you're lucky... I always wait for the "H" coz if it's "3G" or "E" it will just not connect at all. When in "H", again if you're lucky since it is still super slow - and this is just to go on google.com!

I've had this problem for a few months now and despite their promise of better network, I just can't believe it! I'm in the middle of SYDNEY! smack right in the middle!!! If they don't have could coverage here, what more in, say Parramatta? SHOCKING!

I would leave if I could, if only I didn't tie down myself to a 24-month contract. Next time - definitely TELSTRA all the way!

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20680 Someone from NSW thinks vodafone is They should be completely wiped out of Australia.Disgraceful. at 23 Jan 2012 09:41:32 AM
I was completely stuffed up after getting 2 iphones on $59 plan. Sales guy over the phone told me I get a very good coverage which was a big big lie.I never got any coverage and which was finally admitted by Vodafone.Took 7 days for my no. to be ported over and finally start of harrassment ever since my no. got transferred. Very very bad voice quality and coverage.G
Finally managed to cancel my contract and agreed on an maount to be paid if disconnected before a certain date which I did but than they again billed me next month. Logged a case with TIO and demanding compensation now for all the harrassment and loss of time and money I have been through.Got a call from Vodafone after 10 working days and the case officer said,we will release your no from vodafone and waive off your exit fee. That was very funny, I tiold this lady to check my account and see that my no. is already released from vodafone and exit fee waived off. She didn't even check my details before calling. No talk about my 2nd bill and just said we can't offer any compensation and I just told her that thanks for the call,I'll take this up further with TIO.

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20679 Someone from VIC thinks vodafone is totally at 22 Jan 2012 08:11:30 PM
I get very little network,lots of call drop outs. But another problem I have I had is they did not send me any bill (neither by e-mail or postal mail)for last 4 months. I did not check my account as I thought they are direct debiting it and now they sent me the bill for $722. I called them and they said they had a technical problem and computer did not generate my bill for last 5 months. Now they sent me bill for 5 months. Already sick from their network I asked the operator to put me to disconnections. He said they are closed now and said someone will call me back. When no body called back I called vodafone again and asked to talk to some one to disconnect the service and I waited 35 minutes them I gave up and hanged up the phone and reported it to Telecom industry ombudsmen.I really want to move to a better carrier like Telstra or even optus.
25 Jan 2012 06:14:07 PM: Try Amaysim or TPG. They are both on the Optus network anyway which leaves Vodafail for dead, but Amaysim is a breath of fresh air for their billing, pricing and ease of dealing with.
I had exactly the same issues with V for overbilling, bills turning up after account closed, you name it. The call centre is a joke, when it all got too hard they just hung up. Its like a hand in your pocket all the time pulling out $100 notes with this provider. They are hopeless and disgraceful. The sooner they fold and put their customers out of their misery the better

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20677 Someone from NT thinks vodafone is mega fail at 22 Jan 2012 03:13:31 PM
it is never in range has terrible reception and seems to be getting worse instead of better!

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20675 Someone from NSW thinks vodafone is Call drop outs and no reception at 22 Jan 2012 12:40:46 PM
I am so sick of the company. Most my calls drop out all the time. I feel like its a scam that if someone rings me, they purposely drop it out so I have to ring back, which takes about 10 attempts cause of repeated Call Fail problems. When are they going to fix this issue?

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20671 Someone from VIC thinks vodafone is at 21 Jan 2012 08:38:52 PM
Having been coersed into changing to vodafone after it's take-over of 3 ie being told that we would not be able to continue our 3 plan if we didn't change to Vodafone, I now find that I can't use roaming in Alice Springs where I spend at least two months every year. Anyone considering changing to Vodafone should think twice, three times before doing so. Reception around outer Melbourne is pretty poor, but being unable to use my moblie, therefore internet, facebook etc, in Alice in frustraing in the extreme.

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20669 Someone from NSW thinks vodafone is Plain Terrible at 21 Jan 2012 03:19:24 PM
First of all I get very dodgy coverage in my area, though that's not the problem I recently faced. Last week I brought in my phone to my local Vodafail store as the power button was not working and therefore I couldn't turn my phone on after the battery ran out. I walked up to a lady, I think she was a young manager because she told one of the employees to "go to lunch". Now I expect reasonable customer service from anyone let alone a manager, but she did not seem interested at all. She asked for my phone and did something on the computer then said she'll send it away to get fixed. I had to ask all the questions to know what the hell was going on. How long will it be? 2 weeks or so
Do I get a replacement phone? No. Can I cancel the contract? If you pay out the remaining 7 months you can upgrade. Will my stuff be saved? No we will wipe everything. The way she spoke to me, the lack of friendly service put me right off. Not happy but I let it slide.
Now I get there 1 week later (not too bad a timeframe) and she says they "can't fix it as it has water damage which also means it voids the warranty". OMG I could scream right now! I have never let this phone go near water EVER! and she says it could be as simple as mist from the shower or sweat from being in your pockets. That is utter BS and you know it lady! I very rarely bring the phone into the bathroom and would find it uncomfortable to workout or do something to work up a sweat with a phone in my pocket!

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20665 Someone from NSW thinks vodafone is Dissaponted at 21 Jan 2012 06:50:28 AM
I want to stay with Vodafone after 12 years of loyalty. I am out of contract now and waiting for things to improve BUT it never does !!!! I need a new phone/contract badly !! Have no choice but to go Telstra and get ripped off but at least I can get coverage even in lifts and carparks etc

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20664 Someone from SA thinks vodafone is No service at 20 Jan 2012 11:48:28 PM
Coverage stopped just before christmas 2011 after years of faultless service.Aldinga Beach area. Two different phones same problem,problem initially explained as upgrade of phone lines and would be fixed being of year..still no service vodafone has"technians" looking into our problem..Others with vodafone when visiting have same problem so we have ruled out the phone as a problem.

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20658 Someone from WA thinks vodafone is Extremley at 20 Jan 2012 05:06:19 PM
Took a photo and tried to send it, it keeps failing to send. Isn't that sad that i pay this much money a month and i can't even take a photo & send it to a friend, apparently that's too difficult for the network to handle.

I've been with vodaphone since 2004, it's really sad that the company promotes services they cannot provide for their customers.

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20657 Someone from NSW thinks vodafone is AWESOME SERVICE at 20 Jan 2012 04:06:12 PM
I AM VERY HAPPY WITH VODAFONE SERVICE AS I USED TO FACE COVERAGE ISSUE BUT AS THEY ARE UPGRADING THERE NETWORK 99% COVERAGE ISSUE IS RESOLVED...ALSO THERE CUSTOMER SERVICE IS SO AMAZING....I BELIEVE PEOPLE ON THIS WEBSITE ARE JUST FAKE AND FRAUD....IF THEY ARE REALLY FACING ISSUES THEN WHY THEY ARE STILL WITH VODAFONE....PLEASE THINK ONCE BEFORE YOU FEEL THAT EVERYTHING IS TRUE WHAT YOU SEE!!!!!!!!!!
21 Jan 2012 01:30:09 PM: Please supply your Vodafone employee number. You are alone in the whole website. The reason they are all still with Voda is contracts which will finalise one day and then they WILL NEVER BE AGAIN. Take that back to your employers if you dare.
21 Jan 2012 08:31:27 PM: been with Voda for 3 years no issues at all apart from a late payment fee (which was reversed later) last month
22 Jan 2012 12:34:26 PM: Hmmm- nothing like a statemnt full of facts to back it up. If you think that the people of this site are "fake and fraud" then please take the time to actually read the TIO Annual Report. Also have alook at the following website from the Sydney Morning Hearald for starters --
http://news.smh.com.au/breaking-news-national/record-complaints-over-vodafone-report-20111108-1n4no.html

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20651 Someone from WA thinks vodafone is at 19 Jan 2012 10:24:16 PM
I was in Merredin today for six hours no vodafone service once again in this area only 112 service. my service in the metro of Perth is so so therefore i will be changing network after 8 years, 3 of them very poor network service,and their o/s call centre who try their best to stuff you around, iam not mad with vodafone just feel sorry for them cause they just keep on keeping on losing old customers but who cares there are new punters everyday.

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20650 Someone from VIC thinks vodafone is Complete Fail at 19 Jan 2012 02:40:31 PM
Dropped calls
Reception issues
Internet issues
Incorrect billing information

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20645 Someone from NSW thinks vodafone is Coverage hasnt improved at 18 Jan 2012 04:32:55 PM
Vodafone say they are rebuilding their network and investing billion dollars to upgrade; well HELLO its not working on the northern beaches of sydney. I am a loyal customer of Vodafone's for over 10 years and if anything the coverage in my house, front & backyards has gotten worse, constant call drop outs, unable to send sms or connect to the intranet. Which part of Sydney are you upgrading, cause there's nothing happening on the NORTHERN BEACHES for years. Are you upgrading this year? next month? Please tell me

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20644 Someone from NSW thinks vodafone is Its misleading advertising & pathetic coverage problems at 18 Jan 2012 02:59:59 PM
Up graded from 3 mobile to Vodaphone. I was told the coverage was a little different but after there friendly staff assured me i would get coverage nearly every where, i signed up... From the word go it was nothing but trouble. In the 2 weeks ive been with them ive rang Tech support 9 times. Last straw whas when my daughter was carted off to hospital from a seizure and i couldnt reach her father to tell him.. Had enough of paying for a service i couldnt use and when i really needed it as well. I told them i wanted out of the contract and they said would i stay if i could go back to 3mobile so i said yes and as i type i am waiting for them to switch me back to 3. If you are stuck with a crap product & service that dosent suit you-you can get out of it- give it your best shot, i did and will be happy very soon. Thanks for reading and good luck-you need it....Never again will i go any where near Vodafone and will tell every one else as well...

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20636 Someone from NSW thinks vodafone is Very at 17 Jan 2012 06:42:26 PM
1. Got bad reception twice this morning when calling out. Took a third call to be fine
2. Trying to send a photo via data while in the car. Does not work at all, only worked via mms

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20632 Someone from QLD thinks vodafone is VodaData Fail!!!!! at 17 Jan 2012 05:21:40 PM
This mobile broadband theirs (either 3G or new HiSpeed?) just keeps petering out. There are definitely peak traffic issues that the Vodapeople have failed to address with their new network "upgrades" that happened "before" Christmas. I have CONSTANT DNS Lookup failures, server time-outs, browser time-outs and so on. The LATENCY in Voda mobile broadband around 5:00pm onwards is downright ridiculous. The people in their Aussie Voda-shops don't know, their Indian Voda-helpdesks are out of touch and there is no-one in the whole of Vodafone Australia who seems to be approachable on these issues. Telstra's expensive mobile BB offering is still too rich for me so I continue and suffer at the hands of the Vodafolk...... GRRrrr!!!

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20630 Someone from NSW thinks vodafone is remove their telecomunications licence at 17 Jan 2012 05:05:00 PM
I have never,ever,ever seen a Telecommunications company like this one.
When I was younger I remember all the fights I use to have with telstra.
They are angels compared to VODAFONE.
Hutchison Vodafone Australia is not fit to hold a Licence to operate their network in Australia.

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20626 Someone from NSW thinks vodafone is the reception is so bad! at 17 Jan 2012 03:06:59 PM
i am not happy at all. it just likes a nightmare.
my phone's reception is bad. my ipad doesn't have reception at all.

so dispointed, so frustrated, i hate myself for choosing vodafone. it's really the bigged mistake i have ever made in my life.
fuck vodafone up!!!!

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20625 Someone from WA thinks vodafone is Fucked up!! at 17 Jan 2012 02:56:26 PM
No 3G network again! Typical of vodafone!!!

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20624 Someone from QLD thinks vodafone is just fucked at 17 Jan 2012 01:34:59 PM
providing anything... i never hear any problems with other phone services. no reception at home or at work, i only get mobile internet when i'm standing on a ladder next to the f-ing service tower. 3 months to go... and then im never looking back. People must be leaving them in droves...
17 Jan 2012 04:59:05 PM: How right you are.
I have not found one thing that actually works.
billing
reception
overcharging
faulty network
faulty humans
faulty LARA the robot voice activated NOTHING.
and that absolutely woeful Vodafone India (Mumbai)

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20623 Someone from QLD thinks vodafone is sooo slow at 17 Jan 2012 01:23:01 PM
So frustrating, no connection for most of the last 6 hours and no update on their network statusfrom 8am this morning. For a communications company they show distinct lack of communication skills sigh. Roll on end of contract

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20618 Someone from VIC thinks vodafone is High at 17 Jan 2012 10:03:42 AM
Wont give me reception anywhere!!!

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20616 Someone from NSW thinks vodafone is Can't get away fast enough at 16 Jan 2012 04:35:50 PM

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20608 Someone from ACT thinks vodafone is not as bad as everyone thinks at 15 Jan 2012 12:07:14 PM
hi, I am a vodafone staff member.
Before you all get angry at me, remember that I am just someone who needs to work to make a living. When working I often get customers who come in asking to be released from their contract, or threatening to go to the TIO, or yelling about "those F**ing indians" or the "delhi ditzes", or asking for a credit just because they want one. Whilst sometimes (albeit rarely) these customers have serious issues, the only resolution for which is cancellation of their contract, a lot of the time its because they just don't realise what a contract means, and they want to be able to do whatever they want.

For starters, A contract is a legal document binding you to pay a minimum amount over a set period. it also binds Vodafone to provide you a service. What gets a lot of people is the idea that if the coverage is not always there, every moment, no matter where they are, then they should be released from their contract. That is not the case, and no carrier needs to release someone from a contract because they cant get service everywhere. Vodafone doesn't have as strong a network as telstra, and maybe not as strong as optus, but it is also on the whole cheaper. What vodafone promises to do when you sign a contract is to provide you a sim card and access to their network, and to charge you at the rates agreed to in your contract. if they charge you at rates different to that agreed, or stop you from accessing the network (unless its a bar because of billing issues etc) then that could be seen as repudiation (the legal term for not fulfilling your half of a contract such that the contract can be considered cancelled) and that is grounds for cancelling a contract. But before any customer is signed up they are shown the coverage checker, and it is freely available on the website.

Complaining that the network isn't as good as telstra, is like buying cheap crap and complaining when it breaks. think back five or ten years. Then the best telco wouldn't be as good as the worst one today, we as a society (and as evidenced here) have become impatient, demanding everything all the time. if you want the best, then pay for it, but don't take the cheapest option, and then complain that it isn't as good as the best.

As a Staff member, I see a lot of people come in with genuine problems, system errors, or problems with their handsets that we in store really try to fix, and i know that the people on the customer care line genuinely want to help (most of the time). but coming in and shouting about cancelling a contract, or trying to get the TIO involved when something is delayed (an iphone or a migration are recent examples) is not helpful to anyone. and I understand that sometimes people get frustrated and i have gotten frustrated too, both with Vodafone and with Telstra, because sometimes they don't understand what your problem is. but if you go looking to get your contract cancelled, you are more likely to frustrate everyone and waste everyones time, rather than just going in looking for a resolution.
15 Jan 2012 03:52:21 PM: Very honest post.

Vodafone need to seriously stop talking and start doing. These guys always over promise and hopelessly under deliver. This is the cardinal sin of Marketing 101.

A wise man once said, you can never get something that is good, cheap and fast. You can only have a combination of the two at any given point in time.

Good and fast = not cheap
Fast and cheap = not good
Cheap and good = not fast
15 Jan 2012 06:09:00 PM: very dishonest post. Firstly, vodafone does not merely promise to provide a sim and access, according to law they also contract to provide a a product of mercantable quality ie. useable. Second, most people do check coverage before signing up only to find out later that it was misleading. As to the implication some that people are asking for more than what they are entitled to why isnt this a problem with other telcos? I,ve been with 3mobile for years with very few problems. Six months ago I took out a plan with voda, they fall short in just about every area. I do conceed, however, that they have improved in my area Geelong.
15 Jan 2012 10:10:25 PM: original poster
and there is a difference between what is contracted, i.e. a useable service, and what people complain about not having reception everywhere (inside some buildings, in suburbs without reception towers etc.)
The point i was getting at was that people suggesting that cancelling your contract is the best way to fix a problem just leads to customers walking into stores demanding contract cancellation without any good reason, legal or otherwise. It just leads to customers and staff being frustrated because there is nothing we can do.
and the thing with three, in my experience working in the store we have more people with billing or reception or roaming problems from 3 than we do from VF.
What i was getting at with the post is that by gathering a large portion of the people who have had issues with a particular company you amplify the issues and the anger by unifying their dissatisfaction.
Undoubtedly VF have had more issues than most of late, but in my opinion this site does more harm than good.
17 Jan 2012 02:43:01 PM: I've only had problems with Vodafone today, and once before. I've not yet had a call drop out from a fault with my end (my fiance lives in an area with terrible reception, and she's on Telstra), they've always treated me well through customer support (allowing me to choose an easier payment plan when my funds were low over Christmas). I'll be sticking with them (only came on here to check if anyone else was having connectivity issues today), but I can see why some people feel the need to complain. Anyhow, enjoy your new contract, for those of you leaving, and I can't wait to see you all on another website, complaining about Telstra or Optus (who have the same problems, in my experience) see ya!
17 Jan 2012 08:43:33 PM: To the Vodafone employee,
I have been a vodafone customer for the last 10 years and only in the last 8 months have i really been getting frustrated with the network coverage. Even then i waited for 6 months (and after countless emails to say that vodafone was updating their network to provide better coverage) before i finally complained. Tell me why, in your opinion people, who experience a serious reduction in coverage/accessibility should continue to be tied to a contract with a service provider that is not providing a usable service?

I also fail to see how the solutions that are offered to fix said problems are of any use. I was told that i should turn off 3g on my iphone if i was getting poor coverage. Now if i sign up for a contract that states that it will provide me with a voice and data service, i expect to be able to use these services most of the time. Granted there will be areas where I cannot, but i openly accept that. Turning off my 3g is, in my opinion, a cop out by vodafone and an admission that they are unable to offer me the stated data service.

Vodafone, appear to be very quick to point the blame elsewhere when troubleshooting. Its always the fault of the firmware, or your iphone version is not the latest. when will vodafone just admit that they got in too deep and their network cannot handle the capacity they are trying to push through it?

As to working out a resolution, what other option do i have, than to cancel my contract and move to another provider? discounting my bill wont help the network coverage, neither will offering me sweeteners to entice me to stay on.

And another thing, vodafone pricing is not much cheaper than either telstra or optus, and in fact i will save money moving to telstra, get a new phone and still receive the same cap limit and data usage (at better call rates too)
20 Jan 2012 05:19:19 PM: I've saved money on alcohol by switching away. I got suspended 3 months in a row for a service that should've been on a 24 month $5 plan. Instead for a 6 month $150. Not a big mistake, but apparently completely impossible to fix. The TIO eventually had to stop in for me to break contract because I wasn't getting anywhere after spending hours in their store and on hold to India like a chump. Fuck Vodafone, they will get what's coming to them within 18 months when everyone's contract is up. We just have to ensure that the truth remains out there and potential customers are warned of the dangers of such a bad company, masquerading in a shadow of its former self.

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20607 Someone from WA thinks vodafone is Major And superbly failing at 15 Jan 2012 11:38:57 AM
I have people telling me that when they call they get a recorded message that the number is not in use. Often I cannot call or send texts especially if they are slightly long. My calls frequently drop out. My son is also with Vodaphone and he has also been experiencing similar problems.

Poor customer service and extremely long wait time when trying to call for phone support. Recently I called 1555 number stated that I had connection problems proceeded to wait 45 minutes the a
recorded message came on asking for which invoice I wanted to pay and how I wanted to pay! Or something along that line!

Long wait time when calling into the shop. Staff who are not aware of general difficulties that customers Are having and generally the attitude of staff is that they are not aware of any complaints about network service.

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20606 Someone from NSW thinks vodafone is reception broad band and mobile phone are the worste ever encountered at 15 Jan 2012 11:25:20 AM
after promises from vodafail that my reception problems in my area are fix they again lied to get me locked in to contracts for phone and internet vodaphone you will be losing a long time customer thats 2 phone contracts and mobile broad band contract never ever again vodaphone good bye vodaphone

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20602 Someone from QLD thinks vodafone is no reception for 5 weeks at 14 Jan 2012 03:24:36 PM
used to have a reasonable signal outside at least - absolutely non for several weeks now, can't ring, text or receive at all - off to another server
2 Feb 2012 08:01:51 PM: I have friends that live within the brisbane east upgrade area and since upgrade can no longer receive a signal either!

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20600 Someone from NSW thinks vodafone is at 14 Jan 2012 07:47:21 AM
West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....
14 Jan 2012 08:05:12 AM: tesltra doesnt have 4G cell service, no telco in australia has true 4G
24 Jan 2012 07:56:01 PM: That is correct, the term 4G is being misused by marketing. 4G (as ratified by the ITU) requires the ability to delive 100Mbs to mobile devices and 500Mbs to fixed locations. Of course this is only possible within certain distances of the tower and with low network occupancy! So Telstra's 4G claim is a wank but a better quality wank than their 3G service.

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20598 Someone from NSW thinks vodafone is average at 13 Jan 2012 06:26:50 PM
Poor coverage

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20594 Someone from VIC thinks vodafone is EPIC FAIL at 13 Jan 2012 01:27:42 PM
I recently moved to vodaphone because vodaphone bought the 3 company that I was with in Australia Melbourne. From the very first day I was with Vodaphone I noticed the network coverage was significantly worse off than what I usually get previously. I have constant call dropouts on my new mobile phone the Samsung Galaxy Nexus, the internet was really slow due to the Vodaphone network as well. Even at work, where I work right in the centre of the CBD, the vodaphone network is still really really slow. I cannot read my emails on the phone or anything.

I seriously regret not going to Telstra...
15 Jan 2012 02:55:09 PM: Remembering, when in the CBD, you are competing with over 2mill other individuals using the exact same towers. Telstra and Optus have the same issues.
26 Jan 2012 08:35:32 AM: are you sure about that??? lol Ummmm no, i'm with Optus and rarely experience congestion on the Optus Network when i'm in the city. The internet runs extremely fast on my iPhone and i rarely experience call drop outs.

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20591 Someone from NSW thinks vodafone is Poor Reception at 13 Jan 2012 09:57:44 AM
I live in the Macarthur area which has a dense population but i always have poor reception and constantly have to cut call short as the person i am on the line starts to drop out.

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20588 Someone from NSW thinks vodafone is Phone Network Locked at 12 Jan 2012 08:49:27 PM
I have a phone that is on contract. The phone is network locked to Vodafone. It can be unlocked but will need to be online. This can be troublesome should you be stuck somewhere and want to put a non Vodafone sim in.

My previous contract was with Optus and they did not network lock the phone. Can use any sim card.

Not sure if other providers network lock contract phones. I know prepaid phones are network locked.

Just when you think you have jumped over one hurdle and then to face another. Each day is one step closer to finishing to my contract and then to another provider.

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20587 Someone from NSW thinks vodafone is Business Offerings FAIL at 12 Jan 2012 07:30:03 PM

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20585 Someone from VIC thinks vodafone is Poor Coverage at 12 Jan 2012 04:50:09 PM
I transferred from three to Vodafone and was told that I was in a good coverage area, Southbank Victoria. Vodafone now tell me the network is being "upgraded" in the area and this is the reason why I would experience slow data speeds on my pocket wifi. Lucky for me I have the coverage guarantee. I was told the cancellations team were "busy" and to call back again later, however I'm now on hold waiting for them to answer.
13 Jan 2012 01:27:03 PM: Yep. I transferred from 3 too - a very bad choice. Massive Vodafail congestion around the Melbourne CBD. I've been getting the upgrade story for 3 months now. Congestion is just getting worse day by day.

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20581 Someone from Somewhere else thinks vodafone is no service at 12 Jan 2012 11:05:28 AM
WHAT A TRAIN WRECK...... Selected network(vodafone NZ) unavailable
How on gods earth are we suppose to do business????

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20576 Someone from VIC thinks vodafone is Very at 11 Jan 2012 01:02:51 PM
Unable to sent texts overseas. Reply to Msg from people in NZ says its sent but no one receives them. Also 4 bars of reception 3g and no internet page will load. Can't wait for my plan to end!!!!!!

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20573 Someone from NSW thinks vodafone is Worst signal at 11 Jan 2012 06:41:53 AM
Why is there a consistent black spot in Redfern. If you're passing through on a train, you're gauranteed that your 3G connection will drop out. This has been the case for years and I've had a gut full. And while I'm at it Vodafone, I live in Glebe. Thats less than a kilometre from the city centre. Why do I need to walk out to my front gate to speak to anyone on my mobile phone? The reception is still crap at best!!! So over it! Over the fact that you've locked me into a contract that I've got no hope of getting out of! Hate so much!!!

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20571 Someone from NSW thinks vodafone is ABSOLUTELY DISCUSTING at 10 Jan 2012 07:15:14 PM
I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

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20570 Someone from NSW thinks vodafone is No Coverage Snowy Mountains at 10 Jan 2012 06:51:19 PM
Vodafone has been out all day, 10 January 2012, in the Snowy Mountains area (again) - Perisher and Jindabyne! This also happened last week but i was not too worried as i was on holidays. However it is now most annoying as I need my phone for work. Have had to borrow my wifes phone as she is with Optus with no problems. Unless they fix and upgrade the network up here I will be switching to Optus.
Another issue with Vodafone is in winter when they run out of 3G bandwidth, rendering smart phone functionality useless. This happens on 90% of weekends and for all school holidays when Jindabyne has swelled with skiers / boarders. UPGRADE, UPGRADE, UPGRADE!

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20566 Someone from NSW thinks vodafone is Highly Failed at 10 Jan 2012 10:40:35 AM
I am in Castle Hill (Crane Road, 5 minutes from Castle Towers), no signals (nothing at all!!!) to my house. Even in places with strong signals calls drops or breaks up. I regret my decision to change from 3 to Vodaphone. How come 3 merged in to this failed Voda network?
15 Jan 2012 05:43:44 PM: vodafone bought 3

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20559 Someone from WA thinks vodafone is "Epic" at 9 Jan 2012 08:44:35 PM
I have been with Vodafone for nearly 5 years now. In the past 18 months I have had no reception in my house. I receive texts 2 days after they were sent, I can't make or receive phone calls (to do so I have to stand at the end of my driveway and even then it drops out). I can't access the internet either.

Think I live in a rural area? Nope I live not even 5km out of Perth!

So I rang Vodafone today, after I noticed that my phone has started dropping out when I am at work (I work in the CBD). After waiting for about 20 minutes and repeating myself numerous times, I was told that I was in a black spot and that a new tower was being installed this week...how convenient. When I asked to be released from my contract I was offered a month free. When I said that wasn't good enough after waiting 18 months for the problem to be fixed - my phone cut out. So now I have to start the process all over again tomorrow.
10 Jan 2012 04:53:52 PM: Agree, not good enough!

Sometimes the mention of the TIO does focus the minds of VF CSRs, try it tomorrow!

Ask for an investigation for the network reception to your house/place of work, allow VF to do the investigation and if after their investigation the issue still persists take the matter to the TIO.

Why pay for a service that does not work?

Have you also seen their webpage that shows completed and planned upgrades to towers.......???? Is your area on the list???

Vodafail.com Moderation Team

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20557 Someone from NSW thinks vodafone is Very Fail - Fail to the power of infinity at 9 Jan 2012 02:49:12 PM
To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.
9 Jan 2012 05:49:41 PM: 11) Media Authority will do jack-all.

12) You'll spend more hours trying to get a working phone

13) Repeat to 1,000's more duped customers

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20555 Someone from NSW thinks vodafone is Unbearable at 9 Jan 2012 12:00:23 PM
No reception anywhere in the suburb have to drive 2 suburbs down to get reception. Could not recharge my prepaid service today and got charged twice. Been calling their customer service and been on hold and the service drops out. Getting constant text messages that Vodafail is upgrading service in the area 5 times now. This is a joke just want to cry.

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20550 Someone from WA thinks vodafone is no network at 8 Jan 2012 12:27:32 PM
stuck on a two year plan and no service at all i live 22km from the perth cbd
8 Jan 2012 01:27:05 PM: Have you contacted VF about the lack of reception?

If so what did they say?

If not suggest you do contact them, allow VF to do their network investigation and if possible correct the issue, if no better after the investigation go directly to the TIO.

VF then have 10 working days to contact you and resolve the issue..........if they are unable to resolve you may want to look at alternative providers that can provide a service!

Vodafail.com Moderation Team

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20548 Someone from WA thinks vodafone is No coverage 10 mins from home at 7 Jan 2012 01:15:30 PM
This is absolute BullSHIT 10 mins from home and I have no coverage its not like Im in the middle of the freaking outback as well. Pure and absolute BS vodaphone is vodaFAIL!!

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20544 Someone from VIC thinks vodafone is No 3G at 6 Jan 2012 11:18:43 PM
no 3G coverage across the inner suburbs of Melbourne
7 Jan 2012 07:21:20 AM: I'm in essendon. It's still the same today :((

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20541 Someone from NSW thinks vodafone is 60% at 6 Jan 2012 04:38:52 PM
Vodafone seems to be trying to fix some of their problems but it seems like its as complex as fixing world hunger. I got a new phone which was faulty. With my phone less than a week old, I went to the shop (after spending about an hour talking to various service people on the phone) and after more than 3 hours, a good dose of bored non communication and constant repetitions of we cant help you. I walked out with a new handset and an admonishment that if that one didn't work I would have to send it away to be fixed. My SIL tweeted the problem, VF replied in 8hrs and are in the process of trying to make me feel less angry. This is surely a good sign. The whole cost to me was about 6 - 7 hrs of wasted time and patronising interaction during my holidays, a 40 min round trip to the shop. $5 parking fee for going over the allocated 3 hours and significant frustration of trying to get a new handset that should have just been instantly replaced from people who wanted to prove I was wrong about my phone being a dud. BTW I have next to nil reception in my home at warrimoo. Whole other problem!

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20534 Someone from VIC thinks vodafone is I feel like I'm just being taken advantage of, as a customer. at 5 Jan 2012 02:59:11 PM
No coverage where I live, being a care giver for my disabled mother this is a very key thing to have. I'm not on a high enough income to be wasting $65 a month for something I can't even use.
6 Jan 2012 08:18:58 AM: it sucks that your in that situation, but you really should have checked the coverage in your area first

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20531 Someone from WA thinks vodafone is at 5 Jan 2012 01:03:53 PM
WE HAVE A BUSINESS ACCOUNT WITH VODAFAIL AND THEY HAVE RECENTLY UPGRADED (YEAH RIGHT) TO A NEW NETWORK, ONLY PROBLEM IS THE HTC PHONE THEY SOLD US WITH OUR BUSINESS PACKAGE ISNT COMPATIBLE...WHAT THE HELL ARE THEY THINKING? WE ARE LOSING BUSINESS, OH AND OUR REP HAS OBVIOUSLY GOT SICK OF THE BULLSHIT, AND QUIT COS HIS PHONE IS DISCONNECTED, OR HAS NO COVERAGE!! I CAN EXPECT A CALL BACK SHORTLY FROM SOMEONE (IN NEXT 2 HRS) FROM INDIA WHICH IS PROMISING...NOT!
6 Jan 2012 08:16:49 AM: they are leaving the old network there, just moving on to new technology, and adding another frequency
8 Jan 2012 09:19:08 AM: Voda are upgrading to the 850 Mhz band (same as Telstra) which is built for data, not coverage. If your HTC isn't 850 Mhz compatible it will still work, just not on the new freq. You get what you pay for, Go to Telstra if you want reliability on mobile network obviously as a much higher $$$ though...
9 Jan 2012 04:16:26 PM: the 850 Mhz band is good for data, but also travels further from the towers and better penetrates buildings
thats why they are changing to it

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20530 Someone from NSW thinks vodafone is Amazing they are still in business at 5 Jan 2012 01:02:29 PM
I've been waiting 12 months to get off a plan. Finally, my contract came up, so after numerous calls every month with no satisfaction around network problems, I am finally free. Tried o take the opportunity to free my son too who's plan gets used every month with flag fall from dropouts. Was considering a prepaid but have been told that I can not get out of the 2 weeks remaining on the plan without a $36 fee. I explained all of my issues past and current. They said they'd check with supervisor. Supervisor confirmed there would still be a fee for moving off my rip-off plan to prepaid.

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20528 Someone from SA thinks vodafone is devious tricksters at 5 Jan 2012 11:19:46 AM
Recently when the blackspots are bad at my friends house I've taken to using my Telstra modem to connect to my phone and Skype the call. Cheers Telstra for your awesome coverage and transfer speeds

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20527 Someone from VIC thinks vodafone is Super Fail at 5 Jan 2012 10:55:14 AM
Sketchy internet connection, calls dropping out, terrible reception, just a genuine waste of time! Certainly not worth what I pay which is quite competitive compared to other phone service providers

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20524 Someone from NSW thinks vodafone is Totally Unacceptable at 4 Jan 2012 06:26:46 PM
Worst customer service, waited 2 hours to get voicemail turned off - not even an apology for the wait and on top of that, the silly person didn't even turn voicemail off!!! I had to call again and wait another hour. Reception is always so poor, calls always drop out and have to reattempy making calls mainly times before a call is connected. SMS'es are delayed and 3G... forget it!!! it is barely usable - Definetly the worst carrier by far - No wonder they are dropping customers so rapidly.. I will be next.

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20523 Someone from NSW thinks vodafone is EVERYWHERE at 4 Jan 2012 04:20:23 PM
Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!
4 Jan 2012 04:28:45 PM: And TIO complaint lodged

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20522 Someone from NSW thinks vodafone is Really bad at 4 Jan 2012 12:41:28 PM
I am unable to get network coverage in my house. I can't even use the 3G network of vodafone and my network usage for the plan goes unused every month. I have three vodafone connection. Handset Nokia, HTC Desire HD and Iphone, all experience issues.

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20517 Someone from QLD thinks vodafone is Liars at 3 Jan 2012 07:25:28 PM
Purchased new phone and internet on contract with vodafail. was with 3. They claimed i had coverage. for the first month i did have reasonable reception for internet, around 160 - 240 kps. slow yes but considering that no other company could offer coverage i was willing to accept that. 3 weeks later averaging 5kps. contacted them, suposed tower upgrade was responsible. waited 3 more weeks. contacted again. tech will look into it. finaly 2 weeks later they called me to say problem was fixed. speed averaged 30 - 60 kps. told me it will improve when new tower is fully operational. this week 2 weeks after that call. averaging 5kps again. investigated on the internet. as best i could with the speed. ongoing problem always supposedly upgrades, always no improvement, always more complaints. the only logical conclusion i can see from this is that when you first join they may put you on priority for towers, then about a month later take you off. because every similar incident i read about had the same time frames. This is of course only guesswork based on available information. but it fits with the continuing problems.

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20516 Someone from SA thinks vodafone is Ridiculous FAIL at 3 Jan 2012 12:21:11 PM
I was in the Vodafone store at Tea Tree Plaza the other day - suprise suprise for a handset/network complaint. The salesperson was using his phone to show someone the features etc - to which he said you will need to come to the carpark with me as there is no reception in here - PRICELESS VODAFAIL

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20515 Someone from SA thinks vodafone is MEGA FAIL at 3 Jan 2012 12:11:27 PM
Cannot send SMS messages more than 160 characters (1 message) in length. I can receive them and send picture messages. Vodafone have advised it is not a problem with my handset or network, but rather the person/s I am trying to send messages to. They had no explanation when I said those people are sending and receiving these tyoes of messages no worries. I say it's ridiculous and the Vodafone rep akss "why? What is happenning?" VODAFAIL

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20512 Someone from VIC thinks vodafone is very at 2 Jan 2012 08:40:17 PM
It seems like my SGS2 phone only has 3G connection when it is idle! Internet connection is super slow and it could be compared with "dial-up". Coming into shopping centres is like going into caves with no coverage. Out of the metropolitan area would see no coverage easily - I was once going throught Dalesford, a famous tourist attraction of Victoria and found myself having a phone with no signal. My office is in Footscray, and some times our whole office would become a prehistoric place. too with all staff have no connection for a few minutes without any reasons. Our organisation switched to Vodafone because it is cheaper, and because we could not imagine how bad Vodafone would be

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20509 Someone from NSW thinks vodafone is Very at 2 Jan 2012 03:33:17 PM
Not so much Vodafone here but rather the 3G network is extremely inconsistent. I nearly failed to book into a hotel over the NYE because the train line connections were only available at the main stations, so every time the train stopped, I had to be extremely quick (good luck, LOL) with the WOTIF transactions!

And also, I live on the North Shore of Sydney (love calling it the Dead Shore!) as reception is just barely minimal, it connects but it's like worse than a 56k modem!!

Also, I entered the contract, asked them about coverage and they flat out lied to me saying it is all good, same connection speed everywhere up to Newcastle and down to Canberra!! Seriously, I'm going to go to Telstra, but I do not have any credit ratings and they get all hanged up over this extremely minimal feature of your Bank Statement Records!!

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20506 Someone from NSW thinks vodafone is cant make calls at 2 Jan 2012 01:10:22 PM
for three weeks now i havent been able to make or recive calls without trying 10 -12 times to make a call and the same thing when people try to ring me. this si very frustrating as I am a contracter who relies on my mobile for my business. I have spoke to voda several times and all they can tell me is that there is a network upgrade in my area, which should be fixed by may 2012, are they kidding we are now in january 2012.they said i could always go to another carrier which will be a total inconvinence not to mention a cancelation fee from voda what a joke.
2 Jan 2012 02:13:08 PM: A cancellation fee for no service!!

As you have contacted VF the next step is easy, submit a complaint to the TIO.

The TIO form takes less than 10 minutes to complete online and VF have 10 working days to respond to your query.

There is no way that you should have to pay exit fees for a lack of service!

TIO details found in the tab How To Complain at the top of the page.

Let us know how you get on.

Vodafail.com Moderation Team

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20499 Someone from VIC thinks vodafone is New meaning for useless at 31 Dec 2011 06:40:56 AM
Constant internet dropouts, inner city brisbane and melbourne. VF is obviously spending all its money on cricket stumps, not network upgrades.

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20497 Someone from NSW thinks vodafone is EXTREMELY FAILED!!!! at 30 Dec 2011 06:54:03 PM
What a joke, you'd think that throughout their network upgrades there would be a backup system in plac so that customers of would not be affected.

And not to mentioned when it comes to complaining, the INDIAN customer service people who have no idea about their products and the company they are working for and giving incorrect information, absolute ludicrous!

Dear Vodofone,
Instead of saving money on customer service and upgrading your sysems without a backup system in place, you should think about THE CONSUMER!!

By Vodfone, Hello Telstra =D

P.s,
Better luck next time!




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20496 Someone from QLD thinks vodafone is USELESS!!! at 30 Dec 2011 05:52:16 PM
Chermside shopping centre boxing day. full reception, no calls go through. thanks again vodafail - delivering a promise of service that cannot be met. breach of contract much?

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20495 Someone from VIC thinks vodafone is Epic Fail at 30 Dec 2011 05:40:44 PM
I have full reception here at home but 3G is completely non functional. Despite showing the 3G connectivity on my phone I cannot access the internet at all and I can't send pxt's. This at a time when I need the connectivity the most!
8 Jan 2012 09:28:35 AM: Picture msg's use the same codes on your account as the Internet. Chances are they have put a barring or just dont have the correct codes on your account.

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20488 Someone from VIC thinks vodafone is Unable to receive calls / reception at 30 Dec 2011 05:42:26 AM
First of all I've determined there are no vodaphone towers in Port Fairy Victoria, and only one in Warnambool. While optus/telstra are fine.

Secondly, in St Kilda my phone had reception yet no one was able to call me yesterday :(

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20487 Someone from SA thinks vodafone is SHIT at 29 Dec 2011 06:58:05 PM
Using one of their prepaid wireless modems and I have ZERO coverage for most of the day.

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20483 Someone from ACT thinks vodafone is beyond belief at 29 Dec 2011 08:05:45 AM
I live 10km from Parliament House in Canberra, yet my signal on the 3 network continually shows "Roaming". This is unacceptable coverage for Australia's national capital. Call dropouts occur seldomly though. My phone is a Nokia N97 mini, it is rebooted every month. Fortunately 5 months of my 3 contract remain and then I will switch to someone else.

29 Dec 2011 08:01:26 PM: ok, 3 network is different to vodafone network, the 3 company is different to Voda too, until they merge (which at this stage they have not yet, at least not in practical terms) the network is not the same.
its always roaming for you because three have a really incomplete network and when 3 customers cant get 3 reception they automatically roam onto telstra.
voda customers dont roam, they use only the voda network. I live in canberra and have no issues with the coverage, but know lots of people that have trouble with their 3 coverage, the same as you. Moving to Voda would stop the roaming thing, but being on this website im sure you know that comes with its own concerns
2 Jan 2012 03:47:09 PM: Thanks for your thoughtful comments. "Incomplete network" seems to fit in well with incomplete service from VF. Presently waiting to see when the shared 3 & Telstra network on 2100MHz dies and I soon expect to be approached by VF marketing droids offering deals to be moved over to VF.
8 Jan 2012 09:34:40 AM: 3 stoped roaming from Telstra early 2010. They only roam on Voda now :-)
4 Mar 2012 04:00:47 PM: Found out last week that 3's 2100MHz network that is shared with Telstra will stop working after 31 August 2012. Put that in your diaries!

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20480 Someone from VIC thinks vodafone is Extreme at 28 Dec 2011 09:46:28 PM
No coverage in 3096 Victoria.

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20475 Someone from QLD thinks vodafone is very poor reception at 28 Dec 2011 12:45:59 PM
With connections almost non-existant or constantly dropping out and worse since the apparent upgrade recently completed It is very difficult to obtain work as I work for an agency as a sub contractor on a casual basis. This means I have a regular mobile phone bill coming in but cant keep up the payments dueto lack of decent phone reception, due to not getting enough work becauseI cant be contacted.
28 Dec 2011 01:04:48 PM: Have you contacted VF about the apparent lack of reception?

If not then you need to contact them, let VF investigate and produce a solution, if they cannot they may release you from your contract but more likely offer some compo, for instance reduced fees for a 3 month billing period. If VF do produce a result - great! But you need a phone system that works and is reliable.

In event of network failure the next step would to report the issue to the TIO should VF not release you from your contract.

TIO contact details at the top of the page under the How To Complain tab.



Vodafail.com Moderation Team

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20472 Someone from VIC thinks vodafone is terrible at 28 Dec 2011 11:17:59 AM
Location: Clifton Springs, VIC

Just got on a 2yr contract and im already thinking of paying it out within the next month to switch to telstra.

Reception seems to be non existent in my house and not much better outside. 95% of the time I have no service and cant even receive calls.
28 Dec 2011 12:12:16 PM: Try to get the non-reception issue with VF resolved with VF, if VF say the reception is OK then take the matter to the TIO.

Why should you have to pay to get out of a non-existent service?

It is a bit of a hassle to get the process started but you have to start somewhere!!

Suggest contact VF, ask for Network services, let VF trouble shoot see what the outcome is, if VF say all is good and the issue still is present take the matter to the TIO.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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20448 Someone from ACT thinks vodafone is EVIL at 27 Dec 2011 07:28:42 PM
did i forget to mention about 5-6 call drop outs daily and 50% of the time having no coverage?

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20446 Someone from QLD thinks vodafone is VERY FAIL at 27 Dec 2011 04:03:34 PM
I'm not actually with VodaFone, but my family used to be. We couldn't get any reception, and we were only about 50km (30 miles) out from the CBD. We've changed our provider, but VodaFone is just annoying.

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20445 Someone from VIC thinks vodafone is & 3 trying to get away from them at 27 Dec 2011 03:51:16 PM
Let the 24 month contract run out to the last day. When I called in to say we were moving on they were deliberately un-cooperative, gave me the runaround etc. Got our last bill, called in to confirm this was the last bill and that no further amounts to be taken out and was rudely and patronisingly spoken to and then hung up on. GOODBYE FOR EVER. SINCE THEN have got 3 new mobiles, 1 with OPTUS, 1 with TPG and 1 with AMAYSIM (all on Optus network) The voice clarity is measurably better and the customer service from all of the new providers is light years ahead. HERE ME 3 & VODAFONE. NEVER EVER AGAIN - GOODBYE FOR ALL TIME

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20442 Someone from VIC thinks vodafone is at 27 Dec 2011 07:34:42 AM
Since the storm on xm day, we have had no mobile coverage in 3150

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20441 Someone from VIC thinks vodafone is shit as. at 26 Dec 2011 09:52:33 PM
I lose reception everywhere, I even lost it at chadstone shopping centre..billed incorrectly, I have a samsung nexus on plan .. I wish I chose a different provider ..just gna have to stick through zz I hate you vodafone.
13 Jan 2012 09:10:50 AM: Go in to a store and see if you can get it repaired. If it still doesn't work afterwards, see if you can get an authorised swap in store as the Samsung Nexus doesn't support the 850mhz network. In Chadstone, there is normally sufficient reception for that particular network. Check the coverage on the VF website for specific areas first and see where the 850 network lies. - VF Employee

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20439 Someone from SA thinks vodafone is no reception at 26 Dec 2011 04:54:39 PM
cant even send texts

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20437 Someone from NSW thinks vodafone is COMPLETELY FAIL at 25 Dec 2011 08:00:34 PM
I've had no reception for over 24hours (i usually have full bars) , i'm alone on a property so how the heck am i supposed to contact people if something happens?

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20436 Someone from NSW thinks vodafone is shit reception at 25 Dec 2011 06:56:30 PM
have not been able to send sms since 12 am christmas eve

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20435 Someone from QLD thinks vodafone is very fail at 25 Dec 2011 04:13:55 PM
i run a business from my phone and have lost many jobs because of the poor service coverage and the call drop outs, i finally was given 3 options by them... the final one was send them back the iPhone 4 and get charged nothing... for a company to do this 3 months into a 24 month contract... they know they have issues... MEGA FAIL

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20430 Someone from QLD thinks vodafone is absolutely useless at 24 Dec 2011 07:42:35 PM
Coverage reduced to zero from average of 2 bars 3G since the supposed upgrades in the first half of 2011. I live 4 km from Brisbane CBD, and adjacent to University of Queensland.I have been with Vodafail for 12 years continuously and now i cant use the network in my own house.